The staff at this location are always helpful, knowledgeable and friendly. They are patient with my…read morequestions, know their products and are always spot on with their recommendations

Super nice staff here! I was greeted warmly by all 3 people working here. Love that they do water…read moretests for free- I don't trust those at-home kits. They'll tell you what products you need to make your pool perfect, but there's no hard sell at all. I felt zero pressure to buy anything. Nice to see they have a good selection of pool toys and accessories. Great one-stop shopping for all your pool needs.

ICON Pools is run by a husband and wife that really do care about their customers. They built my…read morepool in 2024/2025 and have serviced it ever since. I do not usually write reviews, but I was going to call them today and looked over the past reviews and do not agree with a 3.9 rating. IF you take the time to ask Casey OR Kelly why something was done or not done, they will give you honest answer. They want to do a great job for the customer and WILL as long as you communicate with them. I give them 5 stars and think you are making a great choice if you decide to go with them.

Great service and was open on the 4th where other pool companies were closed Thank you Icon!!!read more

These guys were there when we needed them. Holy cow. New house for us. Lots of pool problems. Pump…read morewas bad. Liner had a leak. We didn't know the first thing about what to do. They came out. Opened the pool. Taught us to back flush, care for, add chemicals, answered questions, they answer when we call. Can't thank them enough. Made the pool experience enjoyable for us and our children.

From the owner: Pristine Pools is a full-service swimming pool maintenance company with 20+ years of experience…read moreserving the KC local area. You can count on us for all of your pool maintenance needs. We are CPO certified and insured.

We used Brian's spa services a few times on our old home hot tub. Brian was referred by a family…read moremember. Brian showed up was in front about what was fixable or not and the cost factor. If it did not need to fixed he recommended not fixing it. This was a much older hot tub and he replaced the computer board and the unit was awesome. Excellent work and fully up front with everything. Awesome guy

I agree with all the 5 star reviews! I just used Brian for service on my hot tub. Not only was he…read moreresponsive, but he was prompt in getting out there and he educated me on certain things about the hot tub that I needed to know. I called several other companies when I reached out to Brian and he was the only one who responded. His prices are in line and he's just overall a great guy to work with.

I have a saltwater pool and they didn't seem to know how to handle it. Plus, I consistently had to…read morecomplain about over chlorinating and cleaning the pool. I eventually just took it over myself.

Do not use Zimswim for anything!!! I repeat do not use…read moreZimswim for any pool repair, Liner, or service !!!! was supposed to get a liner replaced scheduled from March and finally finished in June. My pool has never leaked until he replaced liner and will not answer your text or phone calls. I will not judge Ron himself as only one man can judge and the way he does people he will answer to him, not me. good luck to him but do not use Zimswim.. excuse after excuse as to why the project was prolonged!!! this is my first ever review of a bus iness or in this case fly by nights I just want people to know what their dealing with because my experience was HORRIBLE!!!!

Hours aren't correct anywhere besides the on the door. Their phone line lists they are open on…read moreMondays, the Leslie's website doesn't have any type of hours or days of operation listed at all, but of course - when I make a special trip home on my lunch to get a water sample, then drive there, the door tells me they are closed.

Needed help opening my pool, couldn't get the chemicals balanced. Dalton was great…read more Recommendations were precise and helpful. Chlorine was also 1/2 the price of Amazon. Highly recommend for pool chemicals.

the heavy set guy is an idiot doesn't know how to test water I new my water was in pretty good…read moreshape since I have been testing and taking care of it for 25 years but I thought I would check his readings to mine the jerk told me I needed 200# more salt another gallon of conditioner some metal out chemicals and the list goes on took my sample to swim center in blue springs water tested perfect I will never patronize that store again

I have been going to the Independence location forever. We have a 20+ year old pool and it is…read morestill running great. We have older equipment so it sometimes takes someone to look up and order the parts we need. The manager is very helpful and truly gives his complete attention to your needs. He greets everyone coming in while still continuing his focus on the job at hand. This is a very busy store so sometimes it requires the customer to be a little patient while waiting their turn but it is well worth it because they give you 100% everytime. I refuse to go anywhere else. This is the place and location to go!!!!

We just bought a house with a pool that the previous owner left a bit unbalanced, and as completely…read moreinexperienced pool owners, I was kind of freaking out! With the end of the summer season approaching and my pool starting to turn a little greenish, we needed help fast. After asking for advice in the Kansas City pool community on Facebook, I kept hearing, "ask for Daryl!" So I did! We got our water tested, purchased the basics, and finally got the pool back to balance. Daryl came over within the week to give us 'pool school,' sharing his wisdom and answering all our questions. He even noticed our motor needed the bearings replaced, and we scheduled our pool closing too. From the moment we got into Leisure World Pool & Hearth's care, I've felt so much calmer knowing that they can help fix anything that comes up with our pool. They truly feel like my pool doctors! I am so grateful for their help; I honestly don't know how I would've managed becoming a new pool owner without them. What I appreciate the most is that they are never pushy or salesy. Their goal is to educate and help people take care of their own pools, which is refreshing. Every staff member I've interacted with has made me feel welcomed, and they've never made me feel silly for asking questions! If you're looking for pool expertise, look no further than Leisure World Pool & Hearth!

Wanted to wait for the full circle service before writing my review and now am ready. We used…read moreleisure world for both closing and then again opening our in-ground pool. We are relatively new to the whole pool thing due to buying a house which came with the pool. We had gone with another local pool company with mediocre results with both closing and openings. We just didn't realize HOW mediocre until using this place. Also had a new liner installed about 2 years ago by that other company. We had major gaps in the liner at top where met the pool. I had emailed and called the original company who installed that liner but was never truly fixed. With this pool co they fixed those gaps even though they didn't install the liner. Our pool is cleaner than ever has been with the previous opening which is both a result of the closing and therefore the opening. The gentlemen who came out to do both the closing and opening were personable AND professional. Great communication with leisure world at all times! We have found our forever pool company!!