I love the staff and service at the water hole. I knew nothing about pools or maintaining them…read morewhen i went to their store to buy one. 5 years later they are still helping me and are endlessly patient with all my questions. Such a great resource ! Cant say enough good things :)

I have used them for several years - for both my hot tub and my pool needs. Their free water…read moretesting and getting me the right chemicals to keep the water in top condition is second to none. Even when I thought I would need more chemicals, they don't oversell either. Their products are high quality as well as their customer service. They carry everything to my car and load it in for me! They also mark on each of the chemicals what order to put in and how (spread around pool or put in skimmer). . .they are awesome and so kind and helpful!

We had received several quotes to install a pool in our back yard. All but Icon said that it either…read morecouldn't be done, OR were arrogant and displeasing to deal with. Icon wasn't the lowest quote, but was far from the highest. We went with Icon because we felt Casey and his wife, Kelly, were good and honest people. Turns out they were more than that. Casey, the owner of the company, was here nearly daily working and getting muddy with his crew. He is truly passionate about his family of workers and his trade. If he says something it is the honest truth. The job was done in a timely manner and the pool is BEAUTIFUL! I cannot give more than 5 stars, but if I could, I would. Wonderful doing business with you Casey and Kelly!

Icon Pools was incredible from start to finish. We needed a new liner and they came to the rescue!…read moreTheir responsiveness, professionalism, and knowledge is awesome. Our new liner is beautiful! We chose the sunburst/carnival and couldn't be happier with how it all turned out. Thank you! Casey, you and your team knocked it out of the park!

Update!!! Finally got ahold of the owner to help me after bad service from Steve. The owner is very…read morehelpful at talking you thru your problems and finding a solution. Between the two of us ..my hot tub is up and running. Steve was helpful up to a point by trying to talk me thru my issue and even checking my board but couldn't figure it out so I scheduled a service call that didn't actually get scheduled by Steve so I wasted my day being avail and when I called he didn't seem to care about wasting my time nor was I actually scheduled??. Definitely ask for the owner he's very nice and knowledgeable about hot tubs and willing to help.

I had a wonderful experience at this store from the purchase to after the sale. If I call with a…read morequestion about care or chemicals, they are very helpful. Hot Springs sells a superior product. With hot tubs you do get what you pay for. I have a lot of health issues and my spa has helped my pain levels be more manageable. I highly recommend them.

We had friends who purchased a Jacuzzi from Recreation Wholesale in January 2025 and referred us to…read morethe company. Being as they had already done a lot of research into the K.C.-area retailers, we decided to visit Rec Wholesale ourselves in fall 2025. We weren't quite ready to make a purchase during our initial visit, but we were impressed by the value offered by the Harmonic line of hot tubs that Rec Wholesale carries. (Jacuzzi has a great reputation, but we had different needs than our friends.) We went back in January 2026 and looked at the options we'd reviewed previously. We also visited another retailer in K.C., and we ultimately did a LOT of our own online research. We decided to buy a Harmonic Model 277 6-person hot tub. We made the choice based on the fact that the Harmonic is made in the U.S. and, thus, had no tariff issues. It also had very positive reviews from people in the hot tub industry despite it being a newer brand. (We relied heavily on information via several Hot Tub Owner Groups on Facebook and Reddit. The people on those platforms are VERY opinionated about their preferences but offer a lot of useful advice.) Tariffs issues aside, we felt the Harmonic brand offered the best value compared to the other hot tubs we had narrowed our choices down to in terms of pump + jet power. Plus, Recreation Wholesale included numerous extras that the other retailer with whom we were comparing units did not offer, specifically a cover, cover lift, and steps. The Harmonic unit also had exterior lighting, which was not a need-to-have but definitely a nice-to-have in terms of offering a safety benefit for night-time use. And, as mentioned, the Harmonic unit not only had more jets than the other similarly priced hot tub we were considering, but the jets were more optimally located and impressively powerful. The final reason behind our decision was the impressively long warranties (by several years), along with delivery within a few weeks. Speaking of which, the hot tub was delivered yesterday by an efficient two-man crew (led by Logan) who impressed us with their knowledge of every aspect of the installation and their willingness to do everything in their power to meet our expectations. We got detailed instructions on chemicals and advice on how often to replace the filters, and more. Last night was our inaugural dip, and we feel extremely good about our purchase! BTW: Over the past year, since our friends purchased their Jacuzzi from Rec Wholesale, they have experienced no issues and use their hot tub almost daily. I know they would give the company a thumbs-up as well.

We need a new hot tub cover as the other that was 5 years old started retaining water and the cover…read morelift broke due to how heavy it was. We ordered and paid for a new cover and lift on September 2nd and have yet to receive the new product or installation. We were advised it could take 3-4 weeks. After 4 weeks passed we were then advised our purchase didn't make it onto the truck but hopefully we will have in the next couple weeks and should make onto the next truck. We've followed up multiple times and keep getting the same message waiting for truck to fill up and your product should be on it but no guarantee. What kind of timeline, customer service, or expectation is this? My husband was last told that we can't even receive a refund because it's a special order. Very frustrated and not happy with this experience at all!

Swim Things built our gunite pool in 2010 and we have received consistent, professional,…read moreknowledgeable, and friendly service every year since then. The annual service contract is extremely fair price-wise (very small price increases in the last 14 years) and they are incredibly responsive when issues come up. We love our pool and Swim Things makes maintaining it so easy and effortless. The team is consistent from year to year too, so we have a great relationship with the pool techs who come out each week.

5 stars for Greg at Swim Things! We bought a house with an inground pool a few months ago. We…read morehaven't had one before and have a lot to learn. Including how to patch a hole in a rolling pool cover. I was tempted to buy a patch kit but the former 'fix' looked like (basically) a piece of tape and lasted less than 2 weeks. Fortunately I decided to check with Swim Things and worked with Greg. He walked me through how to make the repair, step by step. He drew out the sizing needed and steered me toward the proper adhesive. I was so grateful that he took the time to help me and was patient with my questions. The gal who checked me out told me about winterizing the pool and I'm on their schedule. Very happy that I stopped in and highly recommend doing business with a place that specializes in pools.

Very helpful! We purchased our first pool this year and we were very lost and need lots of help. We…read morehad lots of questions and Ashley was/is so helpful to us. We couldn't have set our pool up without her.

From the owner: Leslie's is your trusted neighborhood pool store in Blue Springs, Missouri and a go-to destination…read morefor all things pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.

Left a review on "The Pool Man" last year and just recently learned Swim Center uses Michael the…read morePool Man for services, so thought it was pertinent to leave here as well.... Had previously talked with Mike about issues with a pool heater and he mentioned it was likely wiring issues caused over the winter. Got him to the house and he said there's no way that's what happened, said our heater was garbage and poorly made and he "thinks" the igniter is sitting in water and he "thinks" this and "thinks" that but didn't actually look at anything in the heater, and just started looking at how big the pool was and talking about the specs of his heater and trying to say a bunch of "big words" to confuse us like we didn't know anything. The issue he was saying was the problem has been an ongoing normal condition of the heater, and he got upset when we questioned him and kept talking about what he "thinks" is the problem, but never looked at anything in the heater himself. He is not a "pool guy" he is a salesman, and a horrible one at that. Do not bother going anywhere near him or his business.

I have been using another pool place by default after purchasing our home with an existing pool…read more But due to their hours I could never get there before closing. So, I tried Swim Center and I am so glad I did. Expert, friendly personal experience with quality products at cheaper prices. I will be using Swim Center every time.

Worst customer service ever! My hot tub was working, but leaking and making a terrible noise. Paid…read morethem to come out and diagnose the problem, they said I needed a new motor. When they replaced the motor, they broke one the connections but said I would have to pay again for them to fix it. Then left before filling the tub to see if it was working; and it was not! I emailed the owner, Michelle Pruitt, with my concerns, she ignored me and did not even respond.

Uses subpar subcontractors even though the contract states otherwise. Warranty they offer is not…read moreworth the paper it is written on. They fail to do the work properly even though it is written out on your contract. When questioned about the process they ask if you want them to stop and leave you with a half finished project. Then if you are not satisfied they tell you to hire a lawyer and sue them.

We had a great experience with Steve and Stranger Creek when we built a pool last year. We wanted…read moreto make a few changes to the steps as the pool was still being built and Steve worked with us and made it happen. He and the guys who worked with him were very responsive and service-oriented. Overall, it was a top-notch experience. We love our pool.

Stranger Creek built our pool in 2021 and we love it! Working with Steve was a wonderful…read moreexperience. He was honest and addressed any issues that came up during the build. Our pool is built on a hill and had to have piers and extra thick walls for support. Even though it was difficult, everything turned out great. We could not be happier with the design and results. Having the pool has changed our lives. We can't thank Steve enough for his attention to detail.

I have had no dealings with the store, yet. We are looking into possibly purchasing and above…read moreground pool. So at the moment we are shopping. So without driving 60 miles, we were wanting to look online knowing that Vaughan Pool is the closest dealer. But apparently their website has either been hacked or just no longer available. In a time where everyone turns to the internet, I would think someone would check that. Just thought someone should know.

I'm not a fan of writing poor reviews, but I drove 45 minutes with my mom who has been suffering…read morefrom Rheumatoid Arthritis, to see if we could find a hot tub to help alleviate the pain. I've never felt more unwelcome in an establishment in my life--and I've lived all over the US. A woman met my mom, dad, my husband and myself at the door and asked what we needed. We said we were looking for a smaller tub to go inside the house. She stood there with her arms crossed, and said we could look online, but they didn't have anything in-store. We tried to explain my mom's ailments, and she couldn't be less interested. Basically "no" was the word of the day, and we felt like we were interrupting her afternoon, and were treated we wanted a handout. Maybe $4,000 isn't worth her commission time. We ended up driving down the road to Forty Winks, and they had both new and used spas for sale. The owner spent well over an hour talking to us--listening to our wants and needs, and finding the best fit for our money.