Adrian was friendly, careful, efficient, and explained clearly what was needed. He left the area…read morenicer than he found it and made sure everything worked better than it ever had before. Highly recommend!

We had clogged drains in the kitchen sinks. The service technician Adrian was very courteous and…read moreknowledgeable; he explained the problems to us very thoroughly with photos and recommended the solution and preventive measures for the future. The job was completed in about two hours. His work showed professionalism and good workmanship.

We just had a water Heater replacement. This is the second time we've used this company…read more Just like the first time they are professionals. Courteous, on time and knowledgeable. We highly recommend.

Customer Service: 5-Stars Inspection and Knowledge: 5-Stars…read moreProfessionalism and Punctuality: 5 Stars Overall Rating: 5-Stars Payless Water Heaters & Plumbing provided stellar service and replacement of our 16 year-old water heater. We needed an urgent replacement of our gas water heater as we are expecting and hosting guests and needed hot water immediately. I called their customer service line to schedule an appointment and they were able to solve our problem right away. I called yesterday afternoon and Jessica was able to schedule an appointment for service first thing in the morning the next day. Luis B. arrived on time, was extremely professional and knowledgeable, and was able to diagnose the issue right away. After identifying the problem, I let him know we needed hot water as soon as possible for our guests we are hosting. He acknowledged my situation and confidently assured me that hot water would be restored. Luis B. walked me through the problem, provided solutions with great knowledge, and shared several options for replacement of the water heater. He gave me choices on how to move forward and was able to answer any questions I had about the packages they offer. Once I made my decision, he quickly went to work to replace our old unit. He was extremely professional, performed clean and precise work, was communicative throughout the whole process, and was very fast to solve our problem. Luis B. was in and out and completed the job within an hour and a half. Overall, from initial phone call to final completion of the water heater replacement, the service was amazing. The whole experience was professional, understanding, effortless, and true to expectations by completing the job within 18 hours of calling them. They provided an outstanding experience and service at a fair price and I would highly recommend Payless Water Heaters to everyone. See the work for yourself in the pictures. Thank you to Luis B. and the Payless Water Heaters team! JP

We used this company in July of 2026 and they were great. We had been smelling a slight gas smell…read morein our garage for a number of months. The smell was not consistent. It only occurred when the weather was hot. Basically, only summer afternoons. We had PG&E come out repeatedly and they could not find the source. We spoke with plumbers and other heater repair companies. All of them told us that it was not our heater; that we were wrong about the inconsistency of the smell. That gas leaks are only consistent and would not happen only when it was hot. We were told that we must be wrong. We felt like we were going crazy. Until we called Bay Area Water Heaters and Dave came out (with a whole crew). He took the time to inspect our heater and said yes, this slight gas smell on hot days is something he had heard of. It was likely due to an old valve within the control panel. He walked us through our options but ultimately suggested replacing the entire heater. His team was able to do the job right then and there and at a reasonable rate. It was completed within the hour. And sure enough, no more gas smell in our garage. Dave and his team were amazing and incredibly professional. We will be using this company again.

The owner, Chris, showed a complete inability to control his emotions and yelled at me over the…read morephone during a routine customer service call. I had scheduled a service appointment and needed to cancel. I understand that cancellations impact a schedule, so I remained completely calm and polite throughout the conversation and paid their full cancellation fee immediately without hesitation or dispute. Despite complying with their policy right away, the owner became hostile. He lost his temper, raised his voice, and berated me for how much the cancellation hurt his business. A cancellation fee is meant to cover lost time--it is not a license to yell at and lecture paying customers who are speaking respectfully. Handling ordinary business interactions with this level of aggression and emotional volatility is completely unacceptable. I would strongly advise against dealing with an owner who treats customers this way.

Highly recommended for water heater installation. I'm a professional property manager/building…read moreowner and work with many contractors. I used Water Heater Masters to replace the conventional gas-fired tank water heater in my own residence and was very pleased with their professionalism and quality of work! Would use them again without hesitation!

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

Today we had a service call from Handy Plumbing Man. The technicians were Patricio Lozano and…read moreBrayen Duenas. They were both very professional, courteous and honest. I have used this company in the past for my plumbing needs and would highly recommend them

I wanted to wait to write this review, but I got to the point where I had no choice…read more Signed up for the annual membership at the beginning of the year. Had Handy plumbing take care of an initial job. I thought the tech that did the assessment would do the job since he seemed to know what he was doing, Instead, he sent a relative. The tech kept having to contact other techs since he didnt seem to know how to address the issue and admitted he just started. Eventually he finished the job but took forever. I had another issue come up recently and Handy Plumbing sent that same tech. Again, he was having issues, and a simple job that should have finished that morning took the whole day. I requested some follow-up work to be done via text and phone and I've been ghosted for the past month. Needless to say I won't be renewing my contract nor using them again. Totally unacceptable.

Victor and his father Victor were excellent...they did a great job replacing my old sink, faucet…read moreand garbage disposal with the brand new sink, faucet and garbage disposal that I picked out myself. They were on time, professional and great guys. I give them 5 STARS with regards to their workmanship and would recommend them to anyone looking for great plumbing service at a fair/reasonable price...I highly recommend them.

I couldn't be happier with the service I received! From start to finish, the entire experience was…read moresmooth, professional, and stress-free. Alex arrived right on time, quickly diagnosed the issue, and explained everything clearly before getting to work. The repair itself was done efficiently and with great attention to detail, and it's obvious they take pride in doing the job right the first time. They also made sure everything was clean and tidy before leaving, which I really appreciated. What really stood out was the honesty and transparency--no surprise charges, just fair pricing for high-quality work. It's not always easy to find reliable service like this, but they definitely exceeded my expectations. I highly recommend them to anyone in need of plumbing services and will absolutely call them again in the future!

Plumber showed up a bit before the appointment window and politely waited until I was ready. The…read morediagnosis and estimate was extremely quick. Highly recommend!

The plumber was very informative and helpful. We had to wait for some parts to arrive after the…read moreweekend, but my toilet wouldn't stop running. So the plumber was able to stop the water and came back later with the rest of the parts needed to fix both my toilets. He also came as scheduled. I'm very happy with my experience.

This review is long overdue, I met Joksan a few years ago on a plumbing issue and he's been my go…read moreto plumber. As others have mentioned, Joksan will explain what's happened and provide you an assessment of what's needed to repair the situation. His most recent repair was to replace a connector that sprung a leak in a flex conduit. The replacement was using brass fittings in place of the plastic that was previously installed by the builder.

We've had Creativity Plumbing come out for several service calls now and each time Joksan has been…read moregreat. He takes the time to explain what the problem is and what my options are. His work is superb, his pricing is reasonable, and he's really friendly. I highly recommend him for all your plumbing needs.

Set uo a request on Yelp, had someone else in mind but these guys quoted first, nothing more. Was…read morepleasantly surprised at the speed of the work and professionalism of the technician. Got us up and running within a half hour, thankfully it was a relatively straightforward clog. I had attempted to clean out the clog with a smaller auger but it wasn't long enough (33ft). Evidently it was further down than I expected. Again, thankfully no worse so we didn't need to involve breaking down drywall to access the sewer line (no cleanout was visible).

The greed is the word. Asked these folks to repair a leaking…read moreshower. 15 minute job. Unscrew one (1) bonnet cap, replace the cartridge, put the cap back on. They quoted $350. Makes it $1400 hourly rate for these guys. My lawyer isn't that greedy. Absolutely miserable experience. Zero stars.

Highly recommended!…read more My wife am I own an aging 1 bed/1 bath condo in Sunnyvale. I've been shopping around for months for a reasonable, honest and preferably independent plumbing service to replace the old degraded water supply line shutoff valves under our kitchen and bathroom sinks. Three never got back to me after initial contact and discussions. One seemed overpriced. Eddie / #1 Honest Plumber, on the other hand, was very responsive, honest, reasonably priced and pleasant to work with. I will definitely be contacting them again for any future plumbing concerns.

Folks, this company and its personnel embody a business model that I wish everyone would adhere to…read more Eddie, who answered my initial call, was ingenuous and engaging, and made me feel very comfortable after making a call for which I was very reluctant initially, because I was petrified that I'd be charged an exorbitant amount of money for hiring a professional to clear out my hopelessly clogged kitchen drain. It was a genuine pleasure to speak with such a down-to-earth person, and I was quoted a fair price OVER THE PHONE. The technician (Jorge) that came to my house to do the job was equally down to earth, as well as being patient in explaining exactly what the issue was and very competently finished the job in less than a half hour. These folks earned my trust and I'll be a lifelong customer. If every business in the world was run this way, the world would be a much better place. I very, very highly recommend them. Eleven stars...