March 4, 2011.
As of this writing my package has yet to be delivered. Let me go back to the beginning.
On January 25th, 2011 I brought a package to the UPS store #1151. I was sending it to Antonio in Newark New Jersey. It was delivered on January 31st. Several days later, on or around the 4th of February I got a phone call from a very nice young lady named Nancy who worked for a company named Atlas. She informed me that my package was delivered there but there was no Antonio working there. I checked and discovered I had sent it to the wrong address. Ooopps ... I said I would call the UPS store, find out what to do next and call her back.
February 4th through the 7th.
I then called the UPS store and spoke to a very uncooperative young (minimum wage earning) lady. She said to just have Nancy give the package back to the driver when he was there next and return it to the sender (UPS store) and she would call me when they received it. I called Nancy, told her what the young (M.W.E.) lady had said and she said she would be happy to oblige. Very nice.
February 16th.
Allowing several days for the driver to return and 5 days for the package to make it across the country, we get to February 16th. On that day I called the UPS store, spoke with the young (M.W.E.) lady who told me the package hadn't arrived yet and "Don't worry. We'll call you when it gets here." Suspecting something was not right I called Nancy at Atlas. She said her driver had refused to take the package on two separate occasions. I then called the UPS store, spoke with the young (M.W.E.) lady and told her what had happened. She said "Just tell her to give the package to the driver." I said "She did. He refused." She said "he can't." I said "you're not listening. He refused to take it!" She then said "why don't you call UPS? "I thought I was." "No ... We're just a franchise." She gave me the # for customer service (what a joke) (866) 278-8301. (I know it by heart now) I spoke with a nice young lady who said "No problem ... I'll issue a 'Return to Sender' for the package." I thanked her and waited to see what would happen next.
February 25th.
Allowing several days for the driver to return and 5 days for the package to make it across the country, we get to February 25th. On that day I called Nancy (very nice) who told me the package had yet to be picked up. "What?!" "Let me call you back." I called customer service (what a joke) (866) 278-8301. (I know it by heart now)
A nice young man transferred me to the New Jersey center where I spoke with April. She said "Oh ... It wasn't picked up because you need a call tag." "A what?" "A call tag." Since it was now late in New Jersey she said she would take care of it on Monday the 28th. She didn't.
February 28th.
It's now the afternoon on the west coast. They're closed in New Jersey so I called customer service (what a joke) and got a supervisor named Felecia (ext. # 2000). She told me that a call tag has to be issued by the UPS store that I sent the package from. "You mean that young (M.W.E.) lady should have taken care of this 3 weeks ago!" "Yep." "And she didn't know any better?" "Yep." She then called the UPS store and got the owner, Ira, on the phone. She explained everything to him. He filled out a call tag for me, charged me $17.50 and told me someone would call me later with a tracking#. An hour or so later I got a message from the young (M.W.E.) lady who said "A a call tag has been issued, your card was charged $17.50 and your package will be picked up and delivered tomorrow." She left no tracking #. When I called to get the # she gave me the wrong # and my package still sits at atlas in New Jersey. read more
