I recently had some trouble with a missing item in a package I had shipped and had to contact the store to solve this problem. The same day I sent the email I got a reply email and a call from an employee named Lindsay. She was so helpful and polite and immediately got on the paperwork to get me refunded for my lost item. She even followed up with me through phone calls and emails the following couple weeks until my refund was ready. I was so happy how easy she made it for me by completing all the paperwork and keeping me updated on my claim. The crappy situation definitely turned into a good one. Thank you so much for all your help. I will be back at this location for sure! read more

Great store! Always super efficient and helpful. The two gals that work there, Lindsey and Melissa, are awesome. Always friendly and ready to help with whatever you need. Best location in the Valley! read more

Staff is 9 mins late. Printer is out of paper, and couldn't make receipts.... that's pretty Ill-prepared for the beginning of the day. Try harder tmr read more

I'm always sending packages for work and this is my go-to UPS store. Lindsay and Candy are extremely helpful, knowledgeable, and super friendly. I'm always greeted with a smile and they never make me feel like any request is too much. I've come in in complete disarray before and Lindsay always helps me organize my packages and gets everything done quickly and smoothly. The negative reviews are quite surprising to me because these girls are truly customer service-oriented. I've come here for copies, keys, and shipping services and have had 5-star experiences each time. read more

I had a very bad experience at the UPS Store on Van Nuys Boulevard in Van Nuys, which is only 1.5 miles from my home, so I looked for another UPS Store and found this location, which is 4 miles from my home. It is the only UPS Store I will frequent. The helpfulness of the employees makes the drive worth it They are ALWAYS helpful and very friendly. My last experience was to have a document notarized. I called before heading to the store and spoke with Makenzie. I explained that my document not only needed to be notarized, but it also needed two additional witnesses. She said that she and one of her other employees could witness my signing before the third employee provided notary services. When I arrived, the Notary Public was out picking up his lunch. He returned about five minutes later and let his lunch sit while we took care of my signing, his two other fellow employees witnessing my signature and his then notarizing my document. I take all of my Amazon returns to them as well. read more

I came in today to ship some things and the two girls that were there, the redhead and the tall skinny girl were very serious and ungrateful to have a customer in there. They were not nice and not social at all. They were sarcastic and didn't say thank you at the end. I felt like they were giving me a favor or something. read more

Open til 630 everyday, offer po boxes and they make keys too

my first time here, super friendly and helpful, and took the time to explain everything for me, i will definitely be using this store in the future, Thank you everyone read more

For the past 7 years, Candy & Lindsay have taken the best care of me. Always going above and beyond to make my disorganization never show as an inconvenience on their end. I'm grateful for their service & skills. read more

Worst shipping experience EVER!!! Shipped a 47" TV to Nj. When it had arrived to Nj, the packaging alone looked as if someone played soccer with it! The tv was broken on all four corners. Mind you, UPS was paid by me to package it. They offer a guarantee when they pack the items you are shipping. I called and demanded they pay for my Tv!! I had to jump through many hoops to get any answers from anyone!!!! They had he nerve to offer me 50$ less then I paid for packaging and shipping in the first place!!!! I am taking them to small claims court which was just approved by the courts. I cannot believe they had the audacity to not even offer to pay me the full shipping amount and refused to pay for my Tv because their employee Lindsey didn't fill out the shipment order correctly!!!! NEVER EVER AGAIN!!! read more

I came in today to return packages I bought on Amazon and Lindsey helped me. She was friendly and quick, taping up my boxes very well and putting all the labels on the boxes for me. This location was organized and well stocked. Will definitely return again! read more

I own my own small business so I'm shipping items out to customers pretty regularly. This is the closest UPS to my house so I thought I'd give it a try about a year ago. They have consistently impressed me. Every time I go in, it's two young women behind the counter handling everything, and they are so capable and sweet. I ship delicate items, and they always go out of their way to be extra careful with my handmade jewelry. I'm in there so often that they now remember me and the type of shipping I usually choose, so it's a quick and lovely experience. Always polite, always very knowledgable. Best UPS experience by far. I've been to other UPS stores on Ventura Blvd. and been frustrated by their complete lack of basic courtesy or patience. I highly recommend this UPS!!! read more

Lindsay and Melissa are so incredibly helpful. I come here all the time and am always greeted with a smile and hello. This is a great store!

Twice I've been there during daylight and twice they were closed on a Saturday, very early afternoon.

This is the best UPS Store in the valley!!! They are always friendly, no waiting and they make everything so easy.

Experienced better customer service at other UPS store than this one. However it's closer to me so I just bite the dust and go there. Workers are not friendly at all. You say, Hi, they just look at you like you're from outer space. You say thank you and all you get is silence. I will probably go to another UPS store that is further but at least you get friendlier reception than this place. read more

these folks are very best of the best in customer service efficiency. i higjly recommend them to get service at this place. all the girls are the very best in service.........they are awesomeness excellent and friendly.......... read more

Thanks for trying to sell boxes for ups shipping .. and sending to ups customer center when it's closed. Awesome service!!

This is my go to spot to ship everything and anything. Candy and Linda are always overly helpful. I highly recommend this location.

Ashley : Was very helpful, efficient and accomodating. A real PLUS for that store, no doubt. Jim G.

I was dealing with an extremely frustrating return to Barnes and Noble, and they sent me to the UPS store to return my broken device. The people here were extremely helpful and friendly! They boxed my broken nook with styrofoam peanuts for me and sent it along quickly. The box plus packing materials were $2. Thank you, UPS store for being the only simple part of my day today! read more

Sign on window says they are open until 2:30 PM on Saturdays (today). Very disappointed after driving a distance to get there to find they were closed early, as I was there at 2:13. Maybe they are still on Daylight Saving Time? Ya', RIGHT! No way to run a business, guys. read more

March 4, 2011. As of this writing my package has yet to be delivered. Let me go back to the beginning. On January 25th, 2011 I brought a package to the UPS store #1151. I was sending it to Antonio in Newark New Jersey. It was delivered on January 31st. Several days later, on or around the 4th of February I got a phone call from a very nice young lady named Nancy who worked for a company named Atlas. She informed me that my package was delivered there but there was no Antonio working there. I checked and discovered I had sent it to the wrong address. Ooopps ... I said I would call the UPS store, find out what to do next and call her back. February 4th through the 7th. I then called the UPS store and spoke to a very uncooperative young (minimum wage earning) lady. She said to just have Nancy give the package back to the driver when he was there next and return it to the sender (UPS store) and she would call me when they received it. I called Nancy, told her what the young (M.W.E.) lady had said and she said she would be happy to oblige. Very nice. February 16th. Allowing several days for the driver to return and 5 days for the package to make it across the country, we get to February 16th. On that day I called the UPS store, spoke with the young (M.W.E.) lady who told me the package hadn't arrived yet and "Don't worry. We'll call you when it gets here." Suspecting something was not right I called Nancy at Atlas. She said her driver had refused to take the package on two separate occasions. I then called the UPS store, spoke with the young (M.W.E.) lady and told her what had happened. She said "Just tell her to give the package to the driver." I said "She did. He refused." She said "he can't." I said "you're not listening. He refused to take it!" She then said "why don't you call UPS? "I thought I was." "No ... We're just a franchise." She gave me the # for customer service (what a joke) (866) 278-8301. (I know it by heart now) I spoke with a nice young lady who said "No problem ... I'll issue a 'Return to Sender' for the package." I thanked her and waited to see what would happen next. February 25th. Allowing several days for the driver to return and 5 days for the package to make it across the country, we get to February 25th. On that day I called Nancy (very nice) who told me the package had yet to be picked up. "What?!" "Let me call you back." I called customer service (what a joke) (866) 278-8301. (I know it by heart now) A nice young man transferred me to the New Jersey center where I spoke with April. She said "Oh ... It wasn't picked up because you need a call tag." "A what?" "A call tag." Since it was now late in New Jersey she said she would take care of it on Monday the 28th. She didn't. February 28th. It's now the afternoon on the west coast. They're closed in New Jersey so I called customer service (what a joke) and got a supervisor named Felecia (ext. # 2000). She told me that a call tag has to be issued by the UPS store that I sent the package from. "You mean that young (M.W.E.) lady should have taken care of this 3 weeks ago!" "Yep." "And she didn't know any better?" "Yep." She then called the UPS store and got the owner, Ira, on the phone. She explained everything to him. He filled out a call tag for me, charged me $17.50 and told me someone would call me later with a tracking#. An hour or so later I got a message from the young (M.W.E.) lady who said "A a call tag has been issued, your card was charged $17.50 and your package will be picked up and delivered tomorrow." She left no tracking #. When I called to get the # she gave me the wrong # and my package still sits at atlas in New Jersey. read more

I've been shipping music equipment here for years- clients constantly remark at the quality packing job. Candy & Lindsay are super caring and pro. Always courteous and patient and quick to help with packing and anything else I need. Love this store. read more

i have a mailbox at this location . Every employ ive dealt with has been extremely helpful i have nothing but good experiences with this store as well as good things to say. read more

i would like to shout out to lindsey at this ups store, i have been coming to this store to ship for over 10 years, lindsey is very polite and very helpful getting my package out weekly, i have seen during this virus how customers can be very rude and i watch how lindsey keeps her calm with a smile and gets the job done, then came melissa with a beautiful smile and very polite and also goes beyond when i need help on shipping my orders, and i have also seen how customers get rude with her because waiting in line,but she is calm with a smile i will be right with you customers get upset to easy as i watch a lot weekly...all i would like to say lindsey and melissa are a great asset to your company, very hard to find great workers these days. i will continue coming to this store knowing i know i have these two girls shipping my package and with their smile, very professional.to me customer service is very important, this is why i come here!!!!! read more

I walked in on a Saturday less than 10 minutes before they close, so I was in a panic. I had to RMA a headset, and just put it all in an Amazon box and drove there. I said, "Is there any specific way this should be packaged?" The kind lady taped up the box, put the shipping label in a clear slip that was taped to the box. All done. It took 2 seconds. Fast and easy. read more