They are pretty fast at this location and they process Amazon returns expeditiously. They staff aren't super friendly but they are efficient. The location is inside a strip mall and there is plenty of parking in front of the store. read more

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I frequent this UPS often to return Amazon packages. The staff is always friendly even when the lines are long. They make it super easy to return packages and always helpful with any questions read more

the owners are very rude and staff say they have no management. was refunded my money after they failed to mail medication on 2 day delivery. After 5 days I grab the package and had ups across town send it. Owners left rude voice message on my phone stating I was not allowed back in the store again. Make a mistake a blame the customer! I was never gonna go back to that dumpster fire anyways. in a year, another business will be leasing out that spot my wife says.. ha! read more

They are always friendly and helpful whenever I am shipping an Amazon return. The place is a bit small, so it get a little crowded when they get busy. They also have a notary public on site. I suggest calling first before heading to the store. We did not know that They only have 1 person who does notary, so we wasted 2 trips, 1 due to her leaving at 4pm and 2 she does take a lunch. It's not her fault but I wish I called first to confirm that notary was there. read more

I ship packages from this ups store almost everyday. All employees are very helpful and very welcoming , specially Nha, he thought me new tricks to scan and ship my packages faster. Thank you and I really appreciate your help! Addy. read more

They are quick and efficient and knowledgeable always go there and it's always easy transaction

I always come here for Amazon returns (lol). Just wanted to give props to the staff here. Facility is clean, well-maintained. Staff wears masks, encourages social distancing, and always friendly to me. They also work super fast, so I never stand in line too long. Thanks UPS! read more

Came into this store a few days ago. Staff was very friendly and helpful Definitely recommend and I will be back read more

The service at this store is good, my only warning is to anyone planning to drop off USPS packages here. Do yourself a favor and take them to the post office as they may go missing, much like mine did. I dropped off my USPS package at this store with a pre-paid label and it was never scanned as being picked up by USPS. According to the first girl I talked to from the store, this is a Very common occurrence due to the number of packages they sometimes need to pick up. It's now been close to 3 weeks and has disappeared completely. The manager of the store did contact USPS to open a case, which I did as well, but becuase I printed my own label and they don't typically scan these to confirm they were received, it's out of their hands. I definitely understand that they have no way of helping, which is why I won't be dropping off packages at this or any other UPS store in the future and strongly advise against it unless the process is changed to prevent this from happening in the future. read more

It you're returning an Amazon packages do not I say do not come to This store . I purchased 2 shirts from Amazon and came with a plastic bag . Well they won't take it unless you purchase their bags for $1.99 and we're rude . Please save yourself time and return them to the Kohl's store they will take it with out a bag and not charge you $1.99 each . What a con artist place read more

I was just wondering how hard it is for these people that work there, to smile and greet patrons when they choose YOUR store to support you. The older lady that is there all the time is VERY unfriendly! Would it really hurt you to smile and say hello when people come in??? The young man with dark hair that works there is an asset to that store! He needs to train the rest of the crew on how to greet others and make them feel welcomed! Go to PakMail by Raley's now she knows how to treat customers!!! read more

After evaluating my encounter with this store and owner to first see (1) If I was in the wrong or (2) If he was intentionally rude to me and just did not give a damn. I figured Option 2 was my choice especially after reading the bad reviews and comments here being that they outweighed the good. The Owner often does not know how to show true Customer Service to his everyday Customers that has kept him in business all Pandemic long. He does not know how to take "constructive criticism and often places place and money over a well done job." You try to explain to him politely where he or his staff made a mistake; (he will argue you down and brush you off). He treats his customers with respect according to who you are and often if he is helping you he would leave you whether it is in the middle of helping you on the self-service computer due to the store's own malfunctions of it's equipment from a program not working on the computer to making prints that are (1) not clear to (2) low ink that has not been placed in his Laser Black and White or Color Copiers/ Printer. Instead he would try to force you to take it as is not considering the fact that he sees the problem and the time charged that never stops for using the self-service computer. His attitude is starting to get bad and carefree and again, depending on "who you are" he's considerate and nice and preferably to White people and if they complain (he's at their service.) I have spent a lot of money with this man from packaging to notary and passport pictures and each time with him he's carefree with the bad services he's given and inaccurate information that causes you to have to return to the store to get things corrected. I had to do passport pics twice because he wanted to cut corners by telling me and my family member to smile and after traveling to our appointment from Vacaville early morning to San Francisco at 7:AM (the pictures were rejected) he then tried to justify his mistakes calling the US Post Office in San Francisco a lie and that we should go to the Sacramento one. When I told him No... He got upset and quickly said "here's your money back and I cannot correct the problem." The last time on January 22, 2021 we came up to get something notarized after giving him specific instructions on what kind of document it was "he stated Okay I can Notarize it but we close at 6:00 pm and we were there at 5:15 pm." and proceeded to close up and say... "Could you come back tomorrow as he took someone else in line after having us wait from 5:15 to 5:30 and then made another excuse that his family who works for him is waiting to get off work and that he needed to go now." This guy has an entitlement problem, he's rude, and plays too much where he want you to pay money for services he cannot provide or halfway deliver on. Do not get Notary Work here, Do not get packages sent off from here, and Do not get copies. He told me I should go to FED EX to because I did not want to take bad copies due to his copiers being low on ink and these were copies for a Motion I was sending for a court proceedings. Be careful with this rude ass guy!!! We cannot blame it on culture. He's just rude and want easy money not earned. read more

The UPS Store - Bay Blotter News - Shipping Centers Near Me - Vacaville, California

Young lady named Cassandra was extremely helpful and did everything right. Compared to other postal services she went above and beyond and I had a great customer interaction with her. Will go here again next time I need to ship and return something read more

We use this store for both personal and business. The staff are so friendly and helpful. They are great about holding our mail when we are on vacation and notifying us as soon as packages come in. They are very knowledgeable when it comes to notarizing documents, Amazon returns and just shipping things. We really can't say enough good things about this store and it's employees. read more

If I could give 0 stars I would. This place is awful. Do not give this store your business the one on harbison is much better. Beware if you are not buying the tracking service they are sending your packages usps. Might as well take your packages to the post office and cut out the middle man Extremely disappointed. read more

I was there to have a box get returned and I forgot to tape it, well after waiting 10 mins they said they can accepted because it's opened. I told them I know that but I was hoping they could tape it for me. They said they couldn't do it because ups policy. I am disappointed that people in customer service aren't as courteous or helpful. I would not ever go to this specific ups store after this. I went to another ups store and they were happy to help me. read more

If efficiency is what you want, this store will provide that and I always trust them to get my packages to their destination. But if it's a smile and friendly interaction you want in addition to that, definitely visit the UPS store on Harbison. They make you feel like they appreciate your business! read more

Rude I don't ship a lot, but when I do I usually frequent this store as it's close to my house. There are a few mom and pop places closer, and I should have been using them i see now. Scenario Had a person go out of their way for me dealing with a problem at work this week. Guy literally spend hours at night working out solution and helping me get things wrapped up. Job would have been a total loss otherwise. Jokingly said I'll send you a bottle for your help. He said it wasn't necessary], but he did like a nice bottle of gin. Thought about it later and decided to surprise him with a gift basket and a bottle. Now I'm sure there are not to many people who have the need to ship alcohol. And I googled "shipping alcohol" before I set out to accomplish this task. My quick read said usps is a no go. Ups and Fed ex make you label and require adult sig etc etc. I get to store, show guy I want to better package what I have. He goes dead pan and says "I can't ship that". I state I looked it up and only restriction I found was usps and said fed ex could. He said "well we're not fed ex". Ok but ups isn't restricted it said either. 'I can't ship it. If fed ex will ship it take it there". Problem is the tone and infliction of his voice. And the look of disgust, as if I was trying to ship dead puppies or child porn or something. I did more research, and I found yes, it is near impossible to ship alcohol private party to private party. And like I said I'm sure there's not a lot of people who know this. What I didn't need is the BS attitude from some kid who was probably barely of age to drink. What I could of used is possibly some help understanding the situation and some guidance on how to resolve it. It wasn't like there were lines of people waiting. Thanks Have a good one. I'd say till next time but there won't be a next time. read more

A huge shout out to Katie! She was informative, funny, and fantastic customer service. Our package will be delivered to Grandma's house in record timing. read more

I like the Store due to its location near my home, however, depending on the Store Clerk you might not get a greeting that is welcoming, I chalk it up to culture. Maybe if you are a frequent customer you won't get the "once over look" that says "why are you in here" read more

I feel like the negative reviews below are unjust. The team at this location have been a big reason why I keep my mailbox. They always go above and beyond to make sure I am taken care of. For years I have been coming here, and I will continue to use their services. Thank you to the entire team!!! - Jamie read more

AVOID THIS LOCATION IF YOU CAN. The owners/employees at the HARBISON location by Target are far nicer and really take care of you. I usually go there instead but since this location is closer to my house, decided to go here. I sold 2 items on a selling app and the labels were on my phone via the app. UPS is able to just scan the QR code off of my phone and print out the labels. I also just needed to purchase 2 boxes. The girl at the register tried to charge me an additional $25 for packing supplies without even asking. I told her I only needed the boxes. Then she tried charging me for a packing fee and materials. Again... told her I only needed the boxes and I questioned why am I being charged another $10 for a service fee? She said it's a convenience fee that they charge in order to pack your item and tape it. So you're telling me you charge that much for 4 strips of tape? LOL. I then proceeded to tell her the other location doesn't charge for such a fee and that I'll go there instead or I can pack it myself. And she said I couldn't because they already printed out my labels. I guess i understand that, okay whatever. But why can't I pack it myself if I just need the boxes? She then says she'll pack my items later. Excuse me??? You're crazy if you think I'm just going to leave without my items getting boxed up and taped up. So I waited until they packed up the items angrily. This location is a joke, the employees have the worst attitudes. Do better. read more

It has been 11 months. But the nanager there was a total ditwit. I was in earlier and mailed a package likeso many times. Four days later my package arrives. to me the wrong address the wrong state. No here comes thr part most people are ver well. But no this manager. she told me I screwed up. I said I had put on the right address on the box and the aapaper. The normal said she would finish up as I have been her before. I gavew her my addreass and she confirmed in the computer. After the poor service / bullshit I recieved I recieved there pretty much calling my an asshole. There was no medidation at all. Leave the store sorry you got screwed on your money. I go to the targrt/safeway UPS store help. Thanfk you for this store. The store Elmira and in Dixon are the same managers. Heads up read more

Went in to the store last minute the staff was super helpful and friendly! Thank you Katie for the amazing customer service experience Definitely only coming to this location for now on!! read more

I came in this past Saturday and unfortunately had to wait in line which felt like forever. I know the young ladies were doing the best they could but it seems like every UPS store has a line out the door. With that said , I'd like to thank Tiara for helping me. Not only was she informative about my packages but she helped me take back two big boxes to my car. I'm sure this is not part of her job description considering it was my mishap why I couldn't send back my packages. You just don't get that type of customer service anymore. Thank you young lady for your help and my apologies if I misspelled your name. read more

Absolutely horrible customer service. Had me pull the shrink off my package then tell me they the package might still be denied unless I paid them to repackage it. I've been shipping stuff for 30+ years this way. Absolutely ridiculous read more

Well I went to use this store close by my house I use the computer just to sign in in Yahoo n print a pdf paper only 1 that's all barely 2min I go to cashier the old getleman was on the phone n the phone was ringing he answer it am still waiting n another phone came in he answer it too n finally my turn he charge me for use of computer of 2min $2.00 plus the print $0.10 total $2.12 i was like what for just signing into yahoo n print a pdf I never paid $2.12 for that even in woodland will charge me for the print only anyways I will never use this store woodland store r reasonable n they help so yeah honest truth . read more

I just went in to ship a package. It cost an arm and a leg. The guy up front did not tell me anything about the total cost till the very end. I wish I had taken more time to drive to the other ups. They are friendlier and let you know about pricing along the way and propose ways for you to save. You cannot easily find that level of customer service. I find that this place, on the other hand, is all over the place with their customer service, depending on who is working that day. read more

This store is great! They have always been extremely helpful whenever I've gone in, very organized and easy to communicate with. The store is clean, the personnel are friendly and very knowledgeable. This is my favorite place in town for deliveries and getting things notarized. Will definitely recommend this store to friends and family. read more

Absolutely HORRIBLE customer service. Chad, the manager is a big problem and hopefully will be unemployed soon. I will file official complaint with corporate tomorrow when they open tomorrow. read more

Slow slower and slowest. Jesus no respect for customers time and poor communication. I left without even being spoken to and there was only one person ahead of me. read more

Horrible customer service. I was informed by the clerk that the person who would notarize my documents was on the telephone in the back and would be with me shortly. The gentleman (Asshole) came to the front on the phone and flat out lied that the notary person was gone for the day. I believe it was Chad the manager. I will not be returning to this establishment for any future business. I will also file a complaint with corporate regarding this matter. read more

Today I dropped off a prepaid package. The label would not scan. The young lady at the counter instead *typed* in the tracking code. I asked her if she was sure she did not make a mistake. She said it was impossible, because the machine would not accept a wrong number. Guess what -- when I got home I found out she had typed in a wrong number. Wrong by 1 digit. After calling the UPS store, UPS, and even talking to the driver, they all say there is nothing they can do. The same person at the UPS store also told me a bunch of other nonsense stories about how the wrong tracking number doesn't matter. Anyone can make a mistake, but don't spout off a bunch of nonsense that is just plain wrong. I would have checked her typing all 18 digits if she hadn't told me that wrong numbers would not be accepted (presumably because there are check digits like in UPC codes, for example). If you use this store, be sure to get a receipt and check everything they do, because they are incompetent and seem to have problems with making it up as they go along. However, they are nice. read more

Recently moved to Vacaville and went to ups store for the first time today First impression: Quick, efficient and friendly.

I have been using this store for a few months now and couldn't be happier with their service. Great, warm staff that always greet you and always very helpful with all my various needs!! read more

Though the staff was initially nice, I am out my next day air delivery charge. I called the UPS customer service and was told that any next day air packages needed to be warned that it may not make it because of severe weather. This was NEVER conveyed to me when I came into the store. When I called the store because of the package not being delivered, I was told that because of severe weather they do not issue guarantee refunds. Felt like a scam to keep my money and lose my package!!! read more

This review isn't about the customer service which was fine but the actual services they offer are a joke. They don't weigh your item or even box then and there. How do they know the cost of shipping if the item is not boxed and weighed. What a joke wanted to charge 16$ for a large box and about 70$ to ship to the Midwest GROUND! Going to find a box and take my stuff to post office. read more

Staff is super friendly and down to earth, had to use the computer, print something out, make a couple copies and have something notarized and mailed out priority mail 30 bucks with no hassle no lines like the post office in and out. It's a lil more expensive then the post office but to be in and out with no lines saves time which time is money :) read more

Called with a question and it was answered in a friendly and knowledgeable manner. When I went to do the business I called about I was in and out super quick and easy breezy! read more

I love this store and representatives here. My favorite is Jennifer! Amazing and always provides outstanding customer service!