Staff are pretty helpful. Store is clean and well maintained. read more

The UPS Store - Printing Services Near Me - Tracy, California

I stopped in on the UPS store this past Wednesday to have some documents notarized ($10 dollars per document). Walking in, I was greeted right away by a young lady working behind the counter. Taking a quick look around the store, I noticed they had several different size PO boxes for rent, two copy machines for hire ($.25 a copy) and the usual boxing / packaging things you would find at a UPS Store or the Post Office. I did take notice that they also sell cell phone cases for various type phones, including the iPhone, changers and other accessories, each item being only $5.00. They also make keys on the premises too. The young man who helped me with my notary items was polite, patient and seemed to really like working at the store. This was my first experience with a UPS Store and because of the speedy and caring attitudes of the two employee's, it made for a great first impression. Keep up the great work guys and take a bow for your great customer service. read more

Paul is very rude. Not sure if they like amazon returns.if they don't then they should stop doing that. 3 stars for people who are nice there read more

Priscilla helped me today, she was excellent! I needed to ship something to my boss, she made sure it was packed safely in the box and offered great shipping options as well as a AAA discount. Everytime I go there to return some thing for Amazon they are easy and super quick, will definitely go back! read more

I will not return to this store! The owner was rude to me in the pass and I let it go. Now...one of the employees was not any help to me. I had to step in and make a simple solution to a minor issue,just to get the job done.Customer service is poor! We're paying them right!!! Sometimes I think people forget that. Soooo many other choices! Personally is a plus when dealing with people!!! read more

This is to remind me not to ship from this store so expensive to ship a picture that was shipped to me by fed ex for 12 dollars, brought it to Ups and was charged 61.00 36 dollars for the box and packing. Crazy expensive. They give good service but so expensive read more

They're services are very expensive. One print costs $5.00. I was trying to print a label for a return but instead printed it at a Staples for $0.10 instead. These guys are in the printing business not shipping. read more

I actually read some of the comments BEFORE going to this location literally everything the 1 star reviews/customers are saying is true lol. Theyre so snakey they try to nickle dime for pieces of tape as it is now they charge for packaging etc when amazon clearly states that the store will package it for you after your drop it off. 2ndly customers mentioned a rude old indian employee and those comments were spot on! He must have little man syndrome or something watching him talk to customers/even other employees i didnt know wether to laugh or be upset. What a negative human if you dont like your job then go play for the yankees? read more

I want to start by saying that I don't do reviews very often and when I do, I acknowledge businesses who offer superior products and services, to hopefully bring their establishment more business. The employees here are extremely kind and helpful, however, The Manager Paul (i think) is completely rude and condescending. Not only to customers but his employees. And micromanages his employees to the point of embarrassment for them. I frequent this location for many different needs but today was my last day supporting this location. I feel terrible for the employees here. They are better than how they are being treated. Makes me sad every time I'm in there. His behavior is abuse is my book. Do yourself a favor and go elsewhere. read more

I have to agree with other people who have rated this place i dont know if the the older bald gentleman is just lazy or what but he is rude and doesn't want to work because i know when something i sold clearly states that i do not have to package it and it will be packaged by the worker at the ups store, the owner is lucky to have and essential business that everyone uses. read more

I've had a box at the UPS store for quite a few years now great ownership great people they really take care of me as a box holder for my business. Thank you for your great services! read more

Always get live scans done here! If you ever run into problems the manager is very empathetic!!

RUDEST CUSTOMER SERVICE I've been to this location many times. When it's slow, I never have any problems. When a line starts to form, the older workers become rude and will get short with you. (I have never had any problems with the younger workers) The store is small, so two people in line would be waiting in the store but the third person in line would be waiting out the door. I'm usually not the type of person to complain directly when it comes to bad/rude customer service especially when it's such a small thing but today's interaction really got me as it wasn't just one short moment of rudeness but everything from beginning to end was plain rude. Today, I called in to the store and was asked to be out on hold, I said okay. After 15+ minutes a worker takes me off hold to answer my questions. With each answer she gave, she let out a frustrated exhale and then some attitude. I politely asked for her name and how she spelled it. Again, she exhaled and said "oh my god, V A N I T A" or however she spells her name. She said it so fast. I asked if she was a supervisor or if I could speak to the manager and she began talking over me and basically yelling at me at this point and hangs up on me. I call back and another person answers and says they have a line out the door and to call back another time and hangs up on me too. I did not even get to say a word. I call back again and they stopped picking up my calls. After a while, he call me back and asked me what I needed. I told him about my experience with VANITA and said she hung up on me. He says that my carrier dropped the call. I told him, "no, she yelled and hung up" He said it was because I wasn't listening to her. I asked if they were the only two workers working there today and he said yes so I asked for his name which is PAUL. When I asked for the other worker's name, just to be sure, he said "I don't know. You talked to her". I asked him "you don't know the name of your worker?" (He said he was the manager) then he said her name was SONYA. What???? I'm really fed up with their customer service at this point so I ask him how I can contact the owner to file a complaint and he gives the store number and says I can call the store and ask to speak to the owner, as he cannot give out the owner's phone number, which is understandable. I tell him "I'm calling right now, may I speak to the owner" he says the owner isn't there. So I ask him when the owner would be in, he said that he doesn't know. So I ask him to contact the owner and let the owner know that I would like to speak to him. Paul then says he doesn't have his contact number. I ask him "so you don't know how to contact your employer?" And he just flat out says no. Trying to get me off the phone he says if I want to complain, I can call the corporate number and that he can give it to me. I told him that won't do anything for me as the store is independently owned and is a franchise. He repeats himself and when I asked for the number he hangs up on me. I tried calling back and they once again, stopped picking up my call. read more

If I could leave less than one star I would, took some Amazon packages back today and apparently I did not have the barcode up and ready for the gentleman behind the counter, so there was quite an exchange with him and I found him to be completely rude, disrespectful, and all-around horrendous human being. Needless to say we will be taking our business elsewhere. And I suggest everybody else does the same, There are two other stores in Tracy that can be used as an Amazon return spot. Any shipping needs you might have can be met at other locations, we will certainly be using them read more

Wait times are rediculous... A line of 3 people takes 30-40 minutes. This place is a joke

Sonia is so fast and professional. I'm not here to make buddies I just need my items sent, my tracking is always provided and they try to go as fast as possible. Both owners work the store AND have other employees in a time where everyone is short staffed they keep a full team going. If you see a long line just wait they move quick. Love this store FEDEX is a rip off. read more

Beware customers with multiple packages to ship, the owner works with his wife to distract you while scanning your packages he deliberately skips a package, as it happened to me, I found out by the recipient of none receipt and no tracking found. a total loss for me. UPS was informed. read more

I 100% agree with the other person who posted about trying to use this business to return an Amazon package. I have done that rarely, but today when I walked in the person who I spoke to pointed at a poster on the wall and asked me if I had the scan code. I told him that I might have it but he muttered "Go on outside" as he was walking away and went to a cash register to help another person help a customer. Apparently this happens quite often, outside on the sidewalk is a sign with some instructions about Amazon returns. So I could have read it and avoided these people altogether. He didn't come back right away, so I left, because he was rude, poor customer service and because he and the other person who were working the counter wore Covid masks but they were pulled down under their chins. Corporate deserves to know about these clowns. And aside from the customer cool both employees were helping, I was the only person waiting so they weren't busy. read more

I come here for all my return needs. They are quick and efficient. I especially like them for my Amazon returns. Make sure you have your package properly packaged and your QR code ready to return to Amazon. If it's a third party return for Amazon make sure you have your label printed and taped to your properly packaged return. I recommend them for all your Amazon returns. read more

I went to this place for notarized. Very bad service. She don't accept my driver's license with DMV renewal paperworks. She don't accept my passport because its a Philippine passport. Rated this place zero(0). I just went to UPS few blocks North and no problem at all. read more

I went in the ups store this morning . It looked like if the employees were not in there yet - the owner got to help me . Very rude .. seem to be rushing me ...not helpful... I won't never go back there... the employees show up a few minutes after .. much better customer service than the owner... what a shame .... read more

Sorry about this but : killer service Mallori " hope I got that right " was lightning fast on my box, packing, addresses etc. She asked if I was AAA & showed my card to save 3.00 on everything. I was sad to leave my other hometown store & pleasantly surprised this one is better. I'll be back & back. PS I forgot my item on the counter & she ran out to my car to give to me. Give them a try ... or a second chance everyone deserves one read more

On every visit that I've had at this particular UPS location, they've provided me with excellent customer service and completed my transactions in the most expeditious manner! read more

Customer service is terrible, Vanita specifically with her condescending tone and snatching an envelope for me after i didn't understand her instructions. read more

I am going to give it a 5 stars to balance out the bad reviews. The staff is pretty helpful here. Please keep in mind they have nothing to do with the pricing. The worst UPS store is on Vasco in Livermore. I would give them 0 star! If you want cheap, print your own postage from USPS. Also, one of the reviewers mentioned about the shipping cost when selling on ebay. The cheapest way is to print your own postage label on eBay or paypal, it is pretty easy. read more

I have used this store a few times, when passing through to get some things shipped. I am disappointed in the prices for shipping. I understand all UPS Stores are independently owned and they set there own price. I sold a few things on eBay and didn't even make profit because I paid $70 to send five packages. (It was baby clothes, mind you. Not anything that weighed a lot) When my mom forgot her iphone at my house, I went to ship it over night to Houston and you know how much it was??? EIGHTY FOUR DOLLARS!!! for a flippen iphone that weighs 4 ounces. Can we say price gouging?!!! Very disappointing. Especially when I sent a huge box to Maui filled with toys, diapers, extra baby items and it was $100 in shipping and it got there in four days. The two stars are only because the staff is exceptionally pleasant. Otherwise...I am not impressed. read more

These guys are the worst. There are 2 other UPS locations in Tracy. The other 2 will take large returns from Amazon, but these guys want additional instructions so they don't have to lift heavy items. I do no recommend this business. Very rude employees, read more

I don't often leave reviews unless a business has really left an impact on me. Very recently my mother passed away. Due to covid restrictions we are unable to have a funeral, so I decided to make packages with memorial items to ship to her friends so they could still celebrate her life. I was pretty anxious because I don't ship stuff very often, and I had about twenty packages needing to be sent to all kinds of different places. The man at the counter was incredibly nice to me, and reassured me multiple times it was no problem when I felt bad for holding the line up behind me. A little bit of kindness goes such a long way sometimes, and with the past couple of weeks being so difficult to get through it was so nice to have someone show some mercy and even take the time to inform me of how I can ship things more efficiently and provide small business shipping info. To the man that helped me today, I didn't catch your name but thank you so much! I'll definitely be back to ship with this store again! read more

For Livescan they charge $10 more that other places l would stay away. Convenient livescan and Notary charges $10 cheaper

UPS store on S. Tracy Blvd. The employees in this store are exceptional. I am a senior, when I was applying for my pension there was so much paperwork to copy and fax . I needed help running the copier she didn't hesitate coming over to help me. ( I was so stressed out and she calmed me down and got my paperwork off.) I was so relieved. When I needed to send a package back to Amazon I didn't know how and they helped me get it done. Again so relieved. I'm always pleased with the service I receive there. read more

I've been coming to this location for years to mail packages and recently got a livescan. I was treated so poorly today by the owner when trying to send an amazon package. I did not know the box had to be taped as I have never been told this before after sending many, many Amazon boxes at this location over the past year. He was rude and instead of speaking to me about it, just gave me a paper with the policy written on it. Horrible customer service after years of frequenting his business. I do not recommend this location. Kindness is important when running a business. Especially to customers who have never caused you any problems in the past and who make an honest mistake. read more

I have gone to this location on two separate occasions for notary service. The first time I called and they told me the person that does notary is in today, so I headed down there, once I got there they told me that she was not in. The second time I called to see if they had notary service and was told by the lady on the phone I think she comes in at 11:30am, i voiced my concern if they can verify because I do not want to come down there and the notary service is unavailable. The lady on the phone did a heavy sigh and said let me check, as if I was bothering her. I am done with this location. read more

Thanks for the free tape and great service!! This is the best UPS Store in Tracy. The 11th st. UPS are scammers stay away from the Orange hair Indian man. read more

I want to do a shout-out to Jessica for her great service. I came in 10 minutes before closing. It was very busy and she still was friendly and courteous. The UPS Store always provides great customer service. Thank you! read more

If it was not salvable - why offer tape in the first place. Why not offer a new box? Clearly it was salvable. "Good afternoon sir, can I interest you in a new box?" It's that simple. Why email you? Keep your shitty service off Yelp? Not doing you that favor. Get it together. read more

- 5 Stars, Or 5 stars for being an ignoramus. Useless store... They just charged me $3.25 to print my UPS LABEL! Then I tried to pay and they wouldn't accept credit card for transactions under $5. Embarrassing, I had to ask my daughter to borrow cash. I understand they have to charge to print... but I was printing a UPS LABEL!. Also, $3.25 is a bit steep. You can print a color 4x6 photo at rite aid for 29 cents... I agree with David M. below. They, could have easily accommodated the situation but, instead treated me like a rat. I hope this place goes out of business before the next horrid experience such as mine. read more

Great staff. They care about their customers. Good place to make my copies and send my UPS packages. Also a good place for notary services.

Amazing customer service. I have no knowledge of technology and needed to make copies from an email on my phone. The two staff members working took their time to figure out my issue and together they solved the problem. I left with my job completed and it was less than a $2 order! Kudos to this business! read more

I've been going to this location for as long as they've been open. Not often, maybe 2-3 times per year. In the past year, there has been a huge change. I went in a few months back to drop off something that I was sending to my son. The owner was less than friendly. I ignored it and went along with my day. Several weeks back I came in with my daughter to get a Live Scan. We were greeted by 2 friendly employees, then the owner comes in from the back door and proceeds to take over, without a greeting. He then directs me to go sit down. "Um, why? I'm fine standing." Owner, "We need the counter space for customers.". There was no one else in there and a whole other counter!!! Last I checked, I was one of those customers about to shell out $97 for 5 minutes of your time. Rude. Will not return! read more

Very nice and informative. Always friendly and helpful staff. All the best the team!