In 2024, I filed a BBB complaint about Moving At Ease…read more
On March 14, 2023, they brought in a second truck and additional crew members without my approval, increasing the cost of my move. After arriving at my new condominium, my cat became temporarily misplaced. I asked the movers to stop while I searched because I could no longer supervise the move.
Instead, they loaded a substantial portion of my belongings onto their trucks and removed them without my knowledge or authorization. Those items were supposed to remain in my condominium, not be taken to storage.
I never requested storage, signed a storage agreement, or authorized storage charges. After I filed my BBB complaint, the company claimed I owed approximately $4,000 in storage fees. I never received a storage invoice, billing statement, demand for payment, or any documentation supporting those alleged charges, and I dispute that I ever agreed to storage.
For years, I tried in good faith to recover my belongings. Despite repeated emails and requests, I was never provided with documentation supporting the claimed storage charges or explaining the authority under which my belongings were retained. As late as August and September 2025, I was assured my property was "safe and secure." I relied on those assurances, only to later receive an email from the owner stating that my belongings had been donated without my knowledge or consent.
Among those belongings were my dearly loved late mother's cremated ashes, irreplaceable family heirlooms lovingly created by my parents, treasured photographs, jewelry, personal records, and other priceless possessions.
I continue to request a complete accounting of what happened to my property, including when, where, how, and under what authority it was disposed of.
I encourage consumers to carefully review all documentation, ask questions, and proceed with caution before hiring this company.
