I've been a happy customer for many years and didn't realize I never told everyone (sorry, The UPS Store)! The staff is ALWAYS friendly and helpful. They provide shipping, copying, and supplies, along with notary services, fingerprint verification and mailbox rentals. Highly recommend this team for any (every?) "Home-office" need!! read more

Service was fast and friendly. They have a kiosk for online returns. Unfortunately the company I was returning product for (Oofos shoes) didn't work since they used a different application. The representative knew just what to do and had me in and out in no time. read more

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So I regret having to do this, but I'm updating the positive review I left a few months ago. After being robbed of $100 from an organization I'm associated with, while attempting to make a $10 donation to them (that I let them keep), my bank concluded an investigation ruling against me, bc I didn't follow up w/ them in time. Bank gave me another chance today, stating I had to FAX OLD EMAILS to them, proving I meant to donate only $10. So I'm back at the UPS Store today, doing printing and faxing of 6 blk&wht pages from my phone. Guess how much that cost? $22.50!!!!!!! That's right, IT COST ME 22.5% of the amount stolen, to get my stolen $100 back! Giselle, might as well been wearing a ski mask when she rang me up. Btw, I literally did every step of this service I'm paying for myself. When Giselle rang me up and my jaw hit the floor as to how 30¢/page for printing 6 pages turned into $22.50, she shrugged and stated, "talk to my manager". I hate to sound like a Karen, but c'mon. Look at my post history, I think I'm pretty positive on here... read more

The UPS Store - $4 "computer use" when the computer used was my phone to send the 6 pages and they were sent by me. - Shipping Centers Near Me - Scottsdale, Arizona

I have been here a couple of times over last few years and each experience is getting worse. The prices are ridiculously high - a lot of silly extra charges. Came in a couple of weeks back and worked with Heather. Not at all helpful and she seemed very unhappy to be there. Service is not a top priority. read more

Heather is a brat. for ur old age im surprised how she acts. She treats her employees and customers horribly. what's even more surprising is how badly she treats her husband. I would be embarrassed if i was her. This store also scams. Did u know they aren't supposed to charge for those ups bags when u have a return. The company UPS gives this store and many others them to give the customers for free, but they like to charge for them to make extra money. You should also look into all the other stuff they charge extra for when they aren't supposed too. Just call and report them because at this point it's scamming. read more

The UPS Store 2nd issue at this store and will never do business here again and both times was with the female owner of the store, Heather Kroot. 1st time,12/07/21, was when I was sending my $6,500 camera to Nikon Professional Services for repair, I declined the shipping insurance because I did not want to pay the insurance of $150+ and just chose the $20 ground cost to CA for shipping, and also declined the 2 Day Air option, which is more expensive than ground, since ground would get to CA in 2 days, as she took the boxed camera from me, she handles it with both hands and drops it from stomach height to the floor, I was stunned and pissed, I told her, you don't handle packages Iike that, let alone knowing that is an expensive camera drop it to the ground and her response was, if you packaged it properly you will have nothing to worry about, besides it will get treated worst during transit. I told her that is terrible customer service. Today 02/04/22, I was returning an Amazon package order that arrived in 2 boxes, as I returned it they told me I needed 2 return labels, I said that Amazon only generated one label and asked if they could tape it together, they said yes for $10, I said are you serious, she said "my time" and the cost of tape is worth that, I said are you crazy. It is more about the principle than the cost and the lack of customer service, if she was a real UPS person and treated anyone they way I have experienced she would be fired, but she thinks just because she is the owner she can do what she wants, that is okay, I just filed a Corporate Complaint for her lack of customer service. read more

Excellent Service at UPS Store #4020! At UPS Store #4020, I had an amazing experience. Heather and her husband Andrew gave very exceptional customer service. They made the extra effort to guarantee a seamless and effective transaction, were aware of their services, and were responsive to my demands. If you need shipping, printing, or any other services from UPS Store #4020, I heartily suggest them. Mohsin - Click Deal LLC read more

In response to the 'Business Owners' response to my review..... I have called and I have emailed multiple times with no response. I was also told by Izzy that the owners are Andrew and Heather and now every time I call I am told they are not available and asked to leave a message for call back. All I can say is WOW- trust and integrity? Really? I still have not received a call back from Andrew after leaving multiple messages....my package has not been returned to me as promised.... And I'm still out the $97.87 that I paid for overnight shipping. I will warn everyone that I know not to trust this store for any of the mailing needs. Pretty frightening that no one can even tell me where my package is! I mailed it out on September 18th! Again... all I can say is WOW! read more

Every UPS store is very customer service focused. Service is fast and responsive. Great place for Amazon returns. They scan return barcode and you are done. read more

Everyone that works at the store is very nice and accommodating. The owner she is kind of rude and uptight. If you don't like providing the service move on. That's all I have to say. read more

Great UPS store wonderful service so friendly! Heather Kroot was the best! Definitely the best ups store! read more

Heather and her staff were amazing in helping me with a print project! I inquired about it a couple days ago and few hours ago it got delivered to my place of business. Thank you to Heather and her entire crew!! read more

Amazing services with very quick turn around times. I use them for all my flyers and business cards. Heather is my go to person for all my printing needs. read more

I ran in to send out a package. I was having a brain fade at the self service kiosk. Heather, I think her name was Heather, came over and helped me get it sorted out. I was a bit embarrassed by how easy it was, but we had a good laugh. Thanks for your help Heather! read more

Great location!!! Love that they have the self serve thing so I can do my Amazon returns quickly. And when I do need to ship something, the owner, Heather, is really helpful!! read more

Heather and her team at the UPS store are terrific. They have more printing and shipping options than I could have ever imagined. The extra help they provided me in choosing the right material for my needs was HUGE!! I would not go anywhere else for my printing or shipping needs read more

Never thought I'd be leaving a review for a UPS Store...but here we are. I come in to ship and print very often. Marshall always helps me and provides excellent customer service. Employees like Marshall make it easy to be a returning customer. Thanks for all your help! read more

Apparently Amazon wants all your returns prepackaged now, as opposed to bulk shipping returns as they had been doing for most returns. I always take in my return in the original packaging but leave it open as you never know. Today UPS charged me $2.16 to seal my box with one piece of tape. I'm not into this nickel and diming BS and will go the UPS store down the street with my packages taped from now on. Hope the $2 was worth losing my business. read more

Everyone at this store was super helpful and helped me get the best prices to get items shipped out to my family.

Convenient location and great customer service! Oscar provided us with orientation in notary services that they offer while taking care of a package that we were returning to Amazon. Very friendly and helpful! read more

During COVID, I've been very hesitant to go to retail stores at all, but unfortunately I had to go to this UPS for fingerprinting for a job. Upon arrival, I told the masked employee (I believe his name was James) I need fingerprints. So he took me over to the fingerprinting area, REMOVED HIS MASK, and grabbed my hand to take my fingerprints. I was visibly uncomfortable by the lack of social distancing and mask, but it didn't seem to phase him from working on my fingerprints on the computer right next to me. This went on for about 15 minutes, then he walked me back to the register to pay, and put his mask back on? ‍ So beyond frustrating and uncomfortable. I hope this store re-teaches and enforces COVID protocol to its employees, especially during fingerprinting, so we can all stay safe read more

Just the best experience. I truly love going where everyone knows my name -- makes me want to go by for no reason at all sometimes. If you need something shipped, or packed, or copied or whatever -- chances our they'll be able to take care of it. read more

Friendly fast and efficient!! This is my preferred location for all of my packing shipping and printing needs!! Love all of the staff!

Great service from this store. Just moved to Scottsdale from Orange County, and one of the first things you need (before relocating) is a PO Box. Should be simple, right? I called 2 or 3 other UPS stores in the area, but only the main guy at this store (Winston) understood that I didn't yet have an Arizona ID, etc., and got it done quickly and efficiently. He has a great attitude that sets the tone for the staff. I've been in the store 15 or so times since relocating - all the staff are friendly, efficient, and helpful. I'm sold - and will get all my mailing and other needs done here! read more

The service at this location has been great! Everyone is awesome! I even did international shipping and Marshall was above and beyond! Very happy to have such place in the community! read more

ben has been extremely helpful for an old timer with little computer saavy. he helped me to take care of a very confusing {for me} problem. wonderful and very helpful personality. thanks read more

Horrible customer service. Went to return a PRE PAID label from amazon and they wanted to charge me $2.50 to print the label plus another $.25 for the label. WOW!!!! read more

Luv my local UPS store! I am here often. Every employee here is always so professional, efficient, friendly, helpful & knowledgeable. Rarely found with many business services today, retail or otherwise, it is surprising to find a business like this operating with 100% of its staff who care about the customer and seem to enjoy performing their job to their very best ability. I actually can say that I somewhat look forward to going in, though being someone who does not normally enjoy shopping or errands. read more

This location makes up their own rules about Amazon returns and charges for tapping up box. I have reported it to Amazon. I will now use the UPS down the street that doesn't charge and have to wait to be knowledge that you are in the store. read more

There are few places I loathe more than the post office. I find it worse than the DMV for several reasons, the first of which being who has to go to the DMV anymore? I don't think I've been since I got my Arizona license and while it wasn't the most fun I've ever had, I feel like it's really getting an unfair reputation as the worst government establishment to ever exist, as that distinction clearly goes to the post office. Mailing packages is something I do much more often than going to the DMV and going to the post office (particularly my post office on 20th and Camelback) is enough to ruin your whole day. It's hot, everyone's rude, there's always a long line and it's hard to tell where it stops and starts because people are tying up their loose ends everywhere, nobody EVER has a pen (including the employees which you'd think would be kind of standard), and it's just a generally unpleasant experience all around. Oh, on top of that, my post office decided they were going to be the only establishment in the world with the operating hours of 8:30 AM - 4:30 PM, despite the fact that I'm pretty sure most of the general public works 8-5. Seriously, whose idea was that? I'm not sure why it took me this long to realize that, unlike issuing Driver's Licenses, OTHER companies can actually mail my packages for me. Private sector companies! Companies that compete with other companies! Companies with employees that actually seem to care about their job (or at least not getting fired from their job)! Companies WITH PENS!!! UPS is a good example of one of these companies and this particular UPS is my favorite. Their employees are very friendly and helpful. On my most recent visit, my package was just barely at the first class weight limit (going over would have doubled my shipping costs) and I wanted to add a card. The employee behind the counter made some small adjustments to my package (cut some cardboard here and there) to reduce the weight and save me some money, which I really appreciated. She even gave me a pen to fill out my card! I thought pens were unheard of in the shipping world and here's UPS throwing them around willy nilly. It was fantastic! Yes, they are slightly more expensive, and their packing services (Where they pack and label your packages for you. Yes, I've done it. Yes, I'm lazy.) can get really pricy, but for your average run-of-the-mill, not-too-heavy package, I'd say the slight cost increase is WELL WORTH avoiding the time and frustration that inevitably comes with a post office visit. Plus, they have pens. read more

Had a lovely experience when working with this particular UPS store. Needed some last minute menus printed for a dinner party I was hosting. The chef had mentioned that he would provide printed menus for the soiree. When the day came, it was a detail that had been overlooked. It was something I really wanted, so I whipped up a document and ran to the store to have them printed. They came out great and I was received with friendly and welcoming staff. The detail was resolved quickly and efficiently and I was ready to have a lovely night. So happy to have a place nearby for unique needs. read more

I used to really like this store. There are two young ladies working here who know the business and are professional and efficient. I've shipped to California, Hawaii, and returned amazon purchases all without a problem. In fact, their customer service was so off the charts, I had to slap myself to make sure I wasn't dreaming. Then they hired some teenage guy who has no idea what he's doing. I asked for a flat rate box; he said they don't have any postal packaging. None? I ask; No he says. Told him I got one there last week; magically he pulls out a flat rate envelope. I have a bag full of things to mail--like an envelope will help kid. There is nothing I hate more when dealing with retail stores than flat out incompetence. It was enough to make me deal with the United States Postal Service, online at least. Now, I will only return to this place if I'm in an emergency, and only if one of the competent employees are working. Nothing is that important. Ladies saved this review from a single star. I can only hope they've moved on to greener pastures. read more

Helen and her team are always helpful, my prints perfect and if they say they'll have them done, they're done!

Helen and her staff are amazing! They continually go above and beyond in whatever task they are helping with... whether it's making sure something is packed safely; helping on print services; or just giving suggestions on how to create something! I will go a little out of my way to visit this store knowing I'm in excellent hands!! read more

My complaint is with the UPS service that I received when I shipped at this store. I spoke to a business in another state and they asked me to ship a package by FEDEX. I decided out of convenience to go to the UPS Store near my home. The staff was very nice and they said that UPS would guarantee to deliver the package the next day. I paid the rate because it was called NEXT DAY AIR and it was "GUARENTEED" to arrive in 24 hours. The package was not delivered in 24 hours. The staff was very apologetic but the result was that a package that was guaranteed to be delivered in 24 hours was delivered in 48 hours. They quickly processed a refund, but I would rather have had the package delivered on time. I learned my lesson. I will NEVER ship with UPS again. read more

This store is fantastic! I go in to work with Heather and Marshall all the time. The regular post office is unreliable so i like making sure my packages will arrive. I do not go anywhere else. Great place. read more

Nothing better than getting last minute printing done professionally and quickly while on business. The changes they recommended made my brochures pop and they look fantastic! I get it. It's a business. But, this one is different and special! Getting recommendations on where to eat in a new town was the icing on the cake. You guys rock! read more

They are great! Great staff, great owners! Very helpful with shipping UPS packages, faxing, shredding and copies.

I went into the store on Greenway this morning and was helped by Ayush. He was so helpful and extremely friendly. He was efficient and had my printing materials completed in no time. I highly recommend the store. read more

Marshal and Helen are amazing! Very prompt and professional as always! I got copies done and they had them ready as I walked in to pick them up. read more