Convenient, friendly service. They handle many different tasks, from copies, shipping, Amazon returns, and so much more. Love the self serve Amazon return station!!!! read more

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I've had good service here before but this store really doesn't want to send things via regular mail. Wanted to charge me $37 to send an envelope with three magazines. Same price at post office - $16. Rip off! read more

A line 10 deep with 1 employee on a busy holiday weekend. Great staffing. If you have nothing but time-then this is your place. read more

Ups is the worst to ever trust or deal with. They will loose your package and make you deal with a whole bunch of run around . Poor freaking service ever!!!!!!! read more

Great convenient location. Friendly associates although many times the machine to scan packages is not working so have to wait in long lines. Sometimes the packages have taken forever to be delivered from this location and that has caused a lot of anxiety. Air Conditioning is also weak and really warm in the store especially in the triple digit weather. read more

I printed some invitations at this location. Adam went over and beyond helping me. He was thoughtful and took the time to make my invitations look great! Thank you! read more

I came here on this occasion to return DirecTV equipment as I finally cancelled the service after not watching TV for years. Staff processed return quickly, gave me the receipt for my return and I was on my way shortly. I probably stayed here for less than 5 minutes. I've been here several times in the past as they offer notary service. While a bank offers for the same service free of charge, a few dollars they charge seems expensive but they are always available. Located at the Desert Ridge, plenty of parking is available at front. read more

Easy parking and close to home. I use this location for all my Amazon returns and mailing of packages.

I use this UPS store almost weekly for shipping, printing, Amazon returns, etc. it's busy but everyone there works fast, professionally, and are friendly. Randy is always there and great to work with. He is patient too! read more

All the employees at UPS. Adam, David, James, Randy. Are efficient helpful kind. Always have smiles on there face when you walk in. I highly recommend this UPS store you wont be disappointed........ read more

I was told that if I bring a box they would waive the printing fee. One week later I went and an old man made me pay for it, even after I told him someone else said they'd waive it. ‍ He was respectful though read more

Occasionally I need services like theirs. They do offer it all which is nice. My biggest pet peeve is with respect to their partnership with Amazon for returns. I seem to get the most hassle from UPS with respect to "proper packaging". Kohl's makes the returns easy and doesn't require packaging. Whenever I go here they scrutinize the packaging and in some cases have not accepted my return. So, I try to avoid them if I have to return an item to Amazon. read more

This UPS Store rocks! Amazingly great service - and ALWAYS with a smile! Randy & his team are wonderful: professional, personable, and very helpful. I highly recommend using this UPS Store! read more

I came here to ship a Christmas gift. I was asked what was in the box by two young men which I told them it contained a gift card and several presents, I asked them to tape the box as I didn't have any tape at home. The young man informed me they didn't "insurance gift cards" which I thought nothing of. My package just got delivered cross country to find out the gift card was stolen out of it! Everything else was delivered but the giftcard...even the wrapper it came in was there but not the card itself! Someone from this location clearly pilfered my giftcard. Shocked and disappointed is an understatement. read more

This ups store is the best. Always good service. Malorie is one of the most positive workers there. She's always pleasant and a great attitude. Sucha sweet heart. If you need something shipped they definitely got you taken care of read more

I usually have great customer service in this store, but today was not one of them. Melyssa H. (according to the receipt) a store clerk I have never seen or dealt with before was rude and was not listening. When she asked what I needed help with, I informed her that I needed to send the package to a different address and was hoping I could use the packaging it was already in instead of having to repackage (it was an amazon order). Her response was, "this is a amazon return?". (I was doing my neighbor a favor and sending to their other house in a different state. Item purchased on amazon isn't readily available, otherwise they would have repurchased and returned the other one when they came back.) After providing a new address to send to, she told me ground shipping was not guaranteed, but expected to be there Friday. I asked what my other options were since it needed to be there before Sunday. The only option she gave me was the most expensive one (next day air). I asked, "Do you not provide 2-day air shipping anymore?". She proceeded to tell me nothing is guaranteed except next day air. I'm well aware that nothing is guaranteed, especially with current times. Logic would tell me 2-day air would POTENTIALLY be faster than ground shipping and I was willing to pay for 2-day air and take the risk. I was not in the mood to argue with someone who couldn't be bothered and didn't want to provide all my options. So I paid for next day air. I was the only customer in the store, so it's not like they were slammed and trying to attend to other customers in line. read more

Ups lied several times regarding delivery!!!! So frustrating! Do NOT use them. Package still missing!!!

Awful customer service every time we have been in! - Employees are not helpful, or trained in any level of customer service. -no shipping envelopes like those found at fedex stores and even the post office. -Over priced services ie; $10 notary fee, when literally any bank will do this for free weather you are a client or not. - When the employees aren't hiding in the back office area their attitudes and demeanor are generally poor. read more

Be careful , they don't enforce wearing masks. Otherwise service ok. They do have a sign in front wearing masks is required. Recently, one customer was without mask , and another time, customer with completely loose mask. read more

I have had nothing but positive things to say here. I have a mailbox at this location and the staff has always been friendly, wether I'm picking up a package or using the other services they offer. read more

I go here all the time to return my Amazon purchases. they charged me $3 dollars to ship a $15 dollar item. All they did was print the emailed printing label even tho Amazon states no charge. Do not go to this place.. other stores don't do this read more

I went to Ups store to mail a package Ups on Wed. Paid for 2 day delivery. After 2 days and no delivery I called Ups and realized they sent my package USPS and wouldn't be delivered till Mon. The women who helped me had a poor attitude and her mask was pulled down exposing her nose and most of her mouth. Will only use Fed ex from now on. read more

My favorite ups store! John and Virgina are always so helpful!!! Travis too!! I know I can run in, drop off my package and run out without having to wait for a receipt. Most trustworthy, honest people I have worked with. Recently had my car title notarized with Virgina and she was super fast and speedy! Love this store!!! read more

This store is always clean and has great service! The gentleman working there is always pleasant and professional! Quick to setrvice you!

I went in there to ship a package to my cousin in florida and the guy behind the counter, Travis, was extremely helpful and very pleasant to work with. I will undoubtedly be coming here for all my postal needs. Thanks again for all your help, Travis!! read more

This store is really accommodating. Danni helped me print my own label (which I should have done at home), and saved me over $20 on my shipping. I have always found this store to be helpful and so very friendly. I highly recommend this UPS Store for you shipping needs! read more

The staff here is great! The owner was in the store when i stopped by and was very accommodating.

This UPS location prominently advertises its printing services. Upon printing a shipping label, I was inexplicably charged $2.50 because the file was on a thumb drive, requiring the employee to spend an extra 20 seconds to retrieve it. No mention was made of this absurd charge prior to printing. I'll give it a solitary star, because it is conveniently located. read more

3/4/2014 -- I had 2 boxes shipped with UPS. Upon knowing they were signature required. I notifed UPS and redirected them to the UPS store 2 miles from my house. I paid UPS $24.10 to do this. Normally I use FedEx Ground and there is no charge to do the redirect hold at a store. I paid the $24.10. I went to the UPS store, and the person there Kay Bani, said, yes packages are here, great. She then comes back and says, there is a $10/fee per box (I had two boxes) for a "hold fee". UPS never made any mention of any "fee". Since they said "we signed for them" and held them, (for what 1 hour or so), that there is a "fee" to release them. I had no choice but to pay the ransom for my 2 boxes. Thus far, UPS has not returned any call backs. Unless I paid "their" fee, I was not getting my packages. So I feel, this charge is not appropriate, as I was never told of any "fee". The UPS Store has been uncooperative and will not return phone calls or refund this "fee". Be warned these people are not friendly, not customer oriented either. You have been warned. Be smart, use FEDEX, FEDEX GROUND. THESE SERVICES ARE FREE. NO FEE. read more

I have been to this location two separate times with the same problem. I needed to return through UPS, a product I purchased online. The first time I went they were going to charge me over $3 to print the return label for me. I drove down to FedEx on Rose Garden Lane and Tatum Boulevard. They printed the label for me and they did it for free! Yesterday I went in to return another item and the employee said he wasn't receiving my emails to print my return label for me. I again went down to FedEx. They printed it and yet again did it for free. I went in this morning to drop off the item at UPS and asked for a receipt and the employee told me they don't do receipts for items like this. WTH? What do you do customer service related? If I didn't have to mail it back through UPS I certainly wouldn't have taken the time to do so. I only did it because the company required it of me to receive the item back. Customer service here is definitely lacking here. read more