1. Greenway Print Solutions

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Scottsdale, AZ

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Greenway Print Solutions

5.0 (4 reviews)
Open • 8:15 am - 5:00 pm

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Thomas Screenprint

Thomas Screenprint

(3 reviews)

Beyond terrible service. A simple request - 3 shirts with one graphic and Thomas couldn't deliver…read more Don't use Thomas if you are interested in hassle free or reliable service. Do use Thomas if you are interested in feeling like you're bothering someone who doesn't take their own business seriously. A summary of my experience with Thomas: - Wasn't even willing to SUGGEST an acceptable alternative to a font he didn't have - Unresponsive to emails and calls (even on a rush order) - Decide to 'pass' on the order 1 day before we needed it - Overall rude, difficult to work with and careless to the needs of a customer

I don't even know where to begin as this was by far one of the WORST customer experiences I have…read moreever had with any company in any industry ever. The only reason I'm giving one star is because you have to in order write a review. I experienced much of the same problems the reviewer from 9/25/2013. Unfortunately I didn't look at Yelp before attempting to work with Thomas. Crazy to think these problems existed over 4.5 years ago and this guy is still in business. The customer service experience...well it doesn't exist with Thomas. I needed 10 shirts made for my softball team with a very basic design. The design was given to me in an .ai file format and file included the main logo of our sponsor with some words written underneath it. For the front of the shirt, all we wanted was the logo and not the words written underneath. Unfortunately I don't have access to Adobe Illustrator to alter the file so I asked Thomas if he could help us out. He said to me back in an e-mail that he would not help us and we had to send the image to him exactly as we wanted it. I have used Adobe Illustrator in the past and I know how easy it is to make the alteration we requested. I even mentioned to him that it takes not even 2 minutes to make this alteration by using the direct select tool around the words and press DELETE! That's all it would take and he couldn't trouble himself to do this. Not to mention, I requested a mock-up design of what the final product would look like. He told me in an e-mail and I quote, "I do not make mock up art as it is time consuming and expensive..." I'm sorry...but how am I supposed to know what the final product will look like? I don't have the design capabilities to be able to do the artwork so that it fits the exact specs of your screen printing process. What if your font size for the lettering on the back with the names and numbers was too small? Or what if the colors chosen were incorrect?? In this industry, with today's technology, I have never heard of someone not providing a customer a digital mock-up before printing. Please explain to me how doing a mock-up design is expensive and time consuming... This is your job! That should be a huge part of your business within this industry. What this tells me is that he flat out doesn't care to be bothered to do his job and provide any level of customer service. In addition, I tried to call him multiple times with no answer and left voicemails. I also e-mailed him because of his lack of response and it seems that e-mail is the only form of communication he was willing to participate in. Phone conversations are really better in many situations, especially regarding customer service because sometimes the message doesn't always come through as clearly in e-mail. Meaning his written communication skills are not the best. My final gripe with this Thomas Screen Printing is that he had the audacity to tell me that if we wanted an additional shirt after the original order had been completed he was going to charge DOUBLE the original price per shirt. I am flat out shocked he found it acceptable to charge $60 per shirt!!! There is absolutely zero way any, and I mean ANY, basic screen print cotton t-shirt is worth $60. I understand it takes additional time to reset the screen print and time is money, etc... but no shirt is worth that cost, it just isn't. To me it screams run away and don't use my business. I suppose it's possible that when he explained this in an e-mail something got lost in translation, but again I refer back to his poor written communication skills. Needless to say I took my business elsewhere. Please do not waste your time going to Thomas Screen Printing because you will be made to feel like you are wasting his time and that you're bothering him with SIMPLE requests that any other competitor in the industry will provide.

One Vision Designs

One Vision Designs

(7 reviews)

I needed shirts printed with my business logo on them, I contacted One Vision Designs and Zach went…read moreabove and beyond for an amazing result. Consultation with design brief and turn around in under a week. Amazing !!! The quality of the print fantastic. If you are a local business owner they are an absolute must for all your branding needs. Stuart Flying Piranha Pools

I rarely leave reviews, but I feel compelled to warn others. I brought in several new clothing…read moreitems for embroidery, including an expensive jacket. Unfortunately, a visible slit was cut into the front of the jacket. When I raised the issue, there was no apology or accountability--just deflection and excuses. They offered to reimburse half of what I paid, but that doesn't begin to cover the cost of the damaged clothing caused by poor embroidery. For context, I asked if they could have the order ready a day early, only if it wouldn't compromise quality. They agreed, but based on the results, it appears the job may have been rushed and lacked quality control. If meeting the earlier deadline wasn't feasible, they should have said so. I would have preferred a slight delay over this outcome. They also have not returned one of our lab coats (over a month from when we picked up everything else) which was supposed to be embroidered but wasn't completed in time. If you value your clothing and expect to be treated professionally, I recommend looking elsewhere. In my experience, this business was careless, dismissive, and unaccountable.

Greenway Print Solutions - copyshops - Updated October 2026

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