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    Direct Source Distributing

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Direct Source Distributing

    Clothing printing

    Signmaking

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    7 years ago

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    BeStitched Needlepoint - Gallery wall

    BeStitched Needlepoint

    (34 reviews)

    Great Selection! Stopped in and was warmly greeted right away and all my questions on threads and…read moretextures were answered. Cannot wait to start my project! I'm a newbie

    I placed an in-store pickup order on 2/13 for three items- two threads & needles. I called on 2/18,…read morerequesting them to ship instead. They explained one thread (Fyre Werks) was out of stock & on order, which I understood, but assured me the second thread (Neon Rays) and needles were in stock & would be shipped promptly. On 3/11, after three weeks with no package, I called them again; Ally assured me it would be shipped immediately. I paid for shipping at their request. By 3/26, still no package, so I called once more, & they again promised to ship right away. On 4/4, EIGHT weeks later, my account still showed the order as unshipped & set for pickup. I called again & spoke to Ally, who now told me they don't have either thread instock- both are on order & unobtainable. The issue is that they told me multiple times they had the neon rays & would ship it. I asked Ally if I had come in to pick up the order around 2/13 when originally placed, would they just not have had it? She said "yes, I'm realizing that now." As a disabled person who doesn't drive, getting across town isn't easy & I also don't have time to repeatedly call & hound a needlepoint store. When I pointed out they strung me along for eight weeks with false information, Ally was defensive rather than apologetic or accountable, & said any other shop would be the same. However, I have not had this experience at any other shop. I understand the needlepoint boom has depleted inventory, the issue is they continually said they had it & now say they never did. I requested a refund, which they agreed to I know needlepoint isn't a major issue in the grand scheme of things, but this situation reflects poor inventory management & more importantly, poor customer service. A sincere "I'm so sorry" could have made a significant difference & probably avoided this review. Unfortunately, I won't be returning, but I'm grateful there are many other LNS shops in Arizona.

    Direct Source Distributing - screen_printing_tshirt_printing - Updated May 2026

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