I have been using The UPS Store for shipping, notary services, and other services over the last many years. This is a convenient location with good service and hours. It's near where I live and on the way to and from work. I also appreciate it is near an Ace Hardware, Smart & Final, and near many great stores that I frequent. It's also an easy place to drop off mail at their courtesy Mail Drop. The hours are weekdays 8 AM to 6:30 PM, Saturdays 9 AM to 3 PM, and Sundays 10 AM to 3 PM. I really appreciate it being open 7 days a week! I stopped by this location this past Saturday, and while I had a short wait to be assisted, the staff member working made it so easy to handle a strange situation where I had a package shipped via UPS to me in another state, and I had a prepaid label but the box was broken. I took the items I needed to mail back to Arizona and at The UPS Store, the staff member charged me for a new box and said she would find a box for me and pack everything and use the prepaid label. Other than the small box charge, I simply had to trust that she would take care of everything and mail it for me. I had worked with her before, and she had always been a huge help! This location has many services including document binding, faxing, mailbox centers, shipping centers, copy making services, printing, poster printing, and scanning. While of these services, I have only used the shipping center, I have also stopped here multiple times for Amazon returns, notary services, and even to just troubleshoot mail issues relating to The UPS Store locations. I have also enjoyed shopping for entertaining greeting cards and colorful packaging materials. You can learn more about this location at https://locations.theupsstore.com/az/phoenix/13835-n-tatum-blvd. There is a link for 20% off holiday packing services. This link also has contact information, allows you to schedule an appointment, and estimate shipping cost. It also shares the next UPS Air and UPS Ground pick-up times. For a convenient experience and location and good service, definitely check out this location of The UPS Store! I'll definitely be back again soon. read more

I just dropped off a package to be returned to Asurion. Everything was fine. Lots of parking. read more

The UPS Store - Front entrance - Shipping Centers Near Me - Phoenix, Arizona

We went in to discuss buying and shipping a box out of state. Chris was very helpful and patient with our numerous questions.

Limin is a very rude person. Not helpful at all. Trying to explain to her what I needed and she is not helpful, she had an angry and annoyed face, and sighing. If you don't understand English well please let her go. read more

This location can get very busy on a Saturday so plan accordingly . I prefer the easy in and out at this location . The staff is always pleasant and hard working. Once UPS takes the package they now own it and it's not fair to fault the store if something is delayed. It's a big system , as well as USPS and a lost package is a major issue. Take it up with them directly, don't burden the store. Happens with Amazon as well. Keep up the hard work ladies! read more

I typically have the need to visit this store 3-4 times a month. I've been happily using this store for many years. The ladies have alway been kind, helpful and respectful. I love this store! read more

In an effort to avoid delivery theft when I know that I will not be home I have had packages sent to this UPS store location (3 times) as an option by the retailer when purchasing items online. I was baffled on my most recent visit when I was asked why I had not sent the item to my home and was told that I could not have it sent to this UPS store. I explained that it was an option by the online retailer to have my order sent to an access point. The woman simply told me....NO, I cannot do that. I explained that I felt I did nothing wrong I simply took advantage of a service offered by the merchant. All the while she was literally clutching my package as if she were not going to allow me to have the item. Then she said...."I have no way of charging you". When I challenged this by explaining that shipping fees are paid by the consumer to the merchant (and then to UPS) or by the merchant to UPS (when shipping is free to the consumer) and that this agreement between the merchant and UPS allows consumers to choose an access point she again told me NO. I know that this is not common practice because I have used another UPS location near my work and often when I pick up my package there is a sticker on the item that reads "do not charge customer". After a few minutes she relented and gave me my package, but told me to have the items sent to my home and "do not have anything sent here". I contacted UPS and was told these individual UPS stores are franchises and that they are compensated when used as an access point. My point is this individual location seems to not want to participate in a service offered by UPS that is clearly part of their franchise contract. Proceed with caution! read more

Package for USPS was dropped off and never found again. The UPS Store accepts packages for USPS but doesn't scan the acceptance of the package. .This policy makes it easy for anyone from the store or the post office to steal a package. The best part... your insurance will not cover the item because there is no proof the store received the package. Update: 5:15/24/ The link below provided by UPS doesn't route anywhere. read more

I am raising my review . Gates were locked up at destination and green slip was not left at gates So the person chased the UPS person for a couple of hours after my phone call to verify if they got the package . . After digging in story you really have nothing to do with it . The people live in an area out of town and driver did not take time to connect with destination . You have done the best you could in offering to help us so thank you At the end they got what was needed just late ! read more

I stood in the store for 10 minutes watching them ignore me and then tell me my email didn't go through even though I had confirmation then once I decided I was gonna walk out magically the email. Never asked me what type of paper if I needed a color got mad at me when I said I needed color didn't tell me how much was charging me then yelled at another customer for him telling her like hi these packages aren't mine from Amazon And I know you have a barcode and he says I don't have one. They were delivered by mistake and then she goes well. Take them instead of just you know they fill it with Amazon I've ever had. They're more busy eating than caring about your time. read more

Never had an issue with scanning in packages for returns. Staff has always been cordial with me. I use this location regularly.

Very nice! I came here to return an item via Amazon. The line moved very fast. The employee I interacted with was really polite. Service was efficient too. She just scanned the code on my phone, placed my product in a mailing bag, and I was good to go. read more

I use this UPS store very often. I am able to just walk in and hand them my package. Last week my home printer was broken, I emailed my return label to the store. They printed for me just costing 50 cents. Amazing price! When I need a notary for anything they are always available. It is not necessary for making an appointment. I'd recommend this UPS Store if you need to send something via UPS! read more

I have been going to this location for many years. The ladies there are so helpful and pleasant. No other UPS location measures up to their service. read more

Usually only one clerk at the UPS store on Tatum and Thunderbird. Wait time can be half hour. The clerk there is unpleasant and today wrongly she refused to take an Amazon return. I will never use that store again. read more

Just shitty customer service! Their attitude sucks and they refuse to do their job. Gotta love customer service people now, pay me but I won't actually perform any work. I guess I should be happy they answered the phone when I called. read more

It's NOT a UPS store! It's a US post office!!! I drove here to drop off my Amazon return for nothing. Update your company info on maps! So annoying.... read more

TERRIBLE!!! They DO NOT ship packages out when they get them! They hold onto them for several days, regardless of the shipping you pay for, and send them out whenever they feel like it. I've had packages where I've paid 2-3x more for 2-day shipping (meaning the packages should be delivered IN 2 DAYS), and they don't even leave the facility for 2 days! I don't know what they're doing with the packages, if they're just hanging on to them for the fun of it or what, but this had adversely affected both me AND my customers! Bottom line, do not go to this location because they WILL NOT mail your packages until they feel like it, regardless of what you've paid. Extremely unprofessional. Do yourself a favor and go to the UPS store on Tatum and Bell! read more

I have a UPS store much closer to my house and every time I go there I ask myself why and end up at this location on Tatum boulevard and Thunderbird road. The people there are always helpful and always suggestive of how to do it cheaper. The ladies there are always helpful and in a good mood I always leave their feeling that I was given good service and my package was sent at the best price I have nothing bad to say about this location at all. read more

I agree with the first review. The people who work here are exceedingly friendly and I have had less than positive experiences and other UPS stores in the valley. I've also had my business PO Box here for years and their rates have never gone up. read more

The UPS Store - Shipping Centers Near Me - Phoenix, Arizona

If I could give less than one star I would. Woman working counter not knowledgeable or helpful at all. Long line which is ok but she did not acknowledge or apologize for wait. We had big box to mail. She refused to sell us box and materials to pack. I asked three times for her to sell us box to pack it in. She kept saying Home Depot cheaper. She just didn't want to do her job and handle a big package. Horrible horrible UPS store location. read more

I've been going to this UPS store since 2015 mainly because I've had a PO Box there for that long and I have to say they've been morning but the best. They work hard and always recognize me the minute I walk in. read more

I have been going to this store, as well as other UPS stores around the Phoenix area for the past few years. This is my favorite to visit by far! LI MIN and Jawa are Fantastic, Phenomenal, Hardworking women with a True sense of service and Pride! No matter what time I go, or how packed with customers the store is; integrity and kindness and professionalism Never skips a beat! All options are always given and you are Never under- sold or over- charged. Even in a high customer traffic area with impatient, self- entitled patrons, these 2 business women Never let me down. Much respect to them for setting a high standard, and for putting up with some atrocious patrons at times. Thank you! Also, the UPS on Shae and 101 is Great as well. read more

Very slow service for having 2 employees working and only 4 people in line. Staff could use some better training on operating their printers and managing customer flow. read more

If I could give these people no stars at all I would! Please please please don't go here. We will be calling UPS Corporate!! We mailed my sister a ton of lotions, Starbucks gift cards and hobby lobby gift cards to help her decorate her house since my brother in law Just passed away. These people went through the box and "re boxed" it. Today on Christmas we found out that our family in Ohio never received anything in the box BUT 3 lotions that were unwrapped when the box was open!!!! We are livid! We will be going to this store tomorrow and calling the cops. read more

Awesome customer service. Friendly staff. Great prices. I'll always go to this particular store because of my experience here

Li Ming and Jawa are ALWAYS polite AND helpful, taking time to notarize important papers for me and choosing the best courier service. I have witnessed customers walking in and being straight out rude, however both ladies take it in stride and remain professional, 6 days a week from open to close. read more

The staff at this store are sweet and helpful. I was picking up mail for someone else and they called the person to check that it was proper. Then, they recognized me on my second time in. They also knew the person I picked up for, who their spouse is and asked about how they are. I appreciate that level of care. This store was clean and well lit. read more

I had never used this location until the other day, but Nathan inside was very helpful...treated me well, and showed great customer service. I will usually leave a review when an employee goes above and beyond what is required of them. In this case I made a shipping error and he was more than happy to accommodate me. Thanks! read more

I have had a box here for over 5 years. The owners are just so hardworking and dedicated. (For those reviewers who find them rude - I think it's just a cultural thing. As soon as you smile and say Hi, they do the same right back to you. There is some shyness maybe, or perhaps some hired staff who didn't work out.) The owners are always helpful and courteous and I have been very happy with their services! read more

Great service and never need to wait but a minute or two. Besides their no hassle Amazon returns their varied service such as copy work makes it a great go to place. read more

Terrible experience today at this UPS Store regarding printing shipping labels and confusion with the cost. My recommendation is to only use this establishment to drop off pre-paid boxes--otherwise, don't deal with the owner. Poor communication, nickel-and-diming you for everything, and inflated costs. This is why I will no longer come here: Library was closed today so I came here to print off my shipping labels. Sales associate tells me it's 50 cents per page--a lot more than other places (library is 20 cents last I checked), but no big deal. I go to work printing off my labels. When I finish and go to the store's printer, I see that instead of printing each page separately as it said it was on the computer, each page was printed DOUBLE-SIDED. Thus, half the pages I'd needed. I was a bit taken aback, but made do and said it's fine, I'll cut them in half and use each side as needed for my shipping label/inside-the-box information. Here is where I became very frustrated and decided I will never come to this UPS establishment again: the owner of the store (not the sales associate from before) informs me that she's going to charge me 50 cents per SIDE of the page. That's right--her computer/printer messed up, I agreed to cut my pages in half rather than ask for the correct labels, and she then tells me she is charging double what I was told beforehand? The main issue as well was her extreme rudeness in this matter--not an apology for her printer's issues, not an explanation beyond something that made no sense: "They charge me for each side." I honestly have no clue what that means--perhaps the ink used? Which is fine, I don't care about 50 cents; what I DO care about is customer service and not feeling like I'm being taken advantage of. I'd rather drive anywhere else to another UPS Store than give this owner business. read more

Have worked with this UPS for over ten years under two different owners. They are an extension of my home based business and handle all my mailing needs, document pick up for clients, notarization, scanning, copying and more. I wouldn't be able to work as efficiently without them and they always make sure I am happy. True business partners. Highly recommended for all your mailing needs. read more

Best UPS around. After a horrible time at another UPS location, these people were so kind and easy to work with. So glad to find a place where shipping is easy! read more

Wish I could leave negative stars! Sent 4 pieces of art to CA, 2 were very damaged! They packed them with saran wrap and placed all in a big box with popcorn. For the amount they charged for packing (almost $40), it should have been protected very well and not stacked on top of one another. When I called, said name Lee, didn't even apologize. All he kept saying was he did not do it...nice customer service, lol. Will never give my business to this UPS store again, and hope you choose wisely as well!! read more

I have tried going to this ups store a few times and o lay put of immediate need. Every time the woman working there has been extremely rude. Today was the last straw with going there ever again. A woman was in line in front of me and was returning an Amazon order. The woman behind the desk was telling her she has to go pack it she will not do it but English is not her forst la gauge so she is hard to understand and the woman kept saying what. She was older and I could barely understand the lady. Then the ups store owner operator shouted at the woman saying listen lady you need to go pack this or pay me to pack it. Another customer in the store told her to take it to kohl's and they will take care of it for her. Then was my turn. She was really rude again and just an awful person . I highly recommend taking any business you would do there to another place. I give this place a zero star but have to click at least one star read more

Ghetto, and rude customer service! I waited for 15 mins just to drop off an already paid for box and there was only one other person ahead of me? The lady at the counter clearly doesn't understand the concepts of lines. Another customer causal walked in back to pick up her mail then cuts in line to retrieve a package. The lady at the counter glanced at me then helped that customer first? After they were done chit chatting she THEN helped me?! Also I don't think the AC was working properly in that store. It was hot and smelled bad, I won't be returning to this UPS store ever again. read more

lady was rude and didn't look up from texting on her phone to acknowledge my wife. An awful and embarrassing representation of management. An easy job to do... why not do it right? read more

Terrible customer service. I was told to laminate a card took too long and she didn't have time. I won't be back for any service.

Went in to this store when it first opened to see if I could do my postage there. The owner told me that while they are a UPS store he could offer me US postal rates. I attempted to send one 2lb package as media mail. I know that it should've cost around 3 dollars and the guy wanted to charge me 6. I can only deduce that those are UPS rates. Regardless of what they say they are only a UPS store. read more