Came by on a Sunday Called earlier - great help from Isabelle Shipped packages - OUTSTANDING Service from Isabelle So professional, informative and 100% customer focused. The store was filled with customers with questions and she stayed patient and she was so helpful. She answered all questions with a smile!! I wish every UPS store had a clone of Isabelle!!!!!!! Great location with plenty of parking!! read more

The UPS Store - Great location plenty of parking - Shipping Centers Near Me - Phoenix, Arizona

I've been in multiple times for an easy return and the older gentleman with long hair is extremely rude every single time. He doesn't say anything to me at all just and sighs so loud shaking his head , just to show how anoyyed he is to have to be doing a return at 8am. Not sure why he is so rude and is very expressive to show that he is angry or anoyyed. Very rude and unprofessional will not be coming back to this location at all do better with customer service because he is the reason I will not be returning. read more

Closes early Supposed to be open until 630 Was not able to use there services because they closed earlier than expected or posted. read more

I have used this store for over a decade for shipping, returns, passport photos and notary services. The employees used to be friendly, considerate and helpful. The past couple years when returning packages to Amazon or other retailers I experience the very intolerant, impatient and immature attitude of the young men (boys) is shocking. Could partially be agism since I am now in my 50's. The ponytailed manager should take some responsibility and train his employees to behave like semi-decent humans. If THIS UPS store does not want to ship returns they should have their store remove as a shipping option from these retailers....not give the customer attitude. I avoid using this store but sometimes it's convenient. read more

Even though no one was at the store today when it was supposed to be open, I'm still going to give this store four stars because they are usually great. The owners reached out to me and apologized. There was some kind emergency this morning. Their employees are always helpful! read more

Angie is awesome every single time I come in here! She is always kind, extremely helpful, smiling etc. I watched her solve a problem and help an upset customer like a pro while I was here on one of my recent visits. She also helped me with some custom packing on multiple problematic/hard to ship Amazon returns, and went FAR above and beyond when it came to customer service. She is VERY patient as well.. UPS store, get this girl a raise, and keep and eye on her for a mgmt position... if you don't, I just might try to steal her for my business, she's an amazing ambassador! read more

The UPS Store - Angie at UPS - Shipping Centers Near Me - Phoenix, Arizona

Upon every visit Jason is so very courteous and professional taking care of every need I have. I also appreciate his good nature and smile. Thank you!!! read more

I needed copies of my wedding invite and the team here ups were so knowledgeable and helpful! My invites printed here were better than my originals! I wish I came here sooner! read more

Angie specifically is always so helpful. She's been working every time I've been in and is always kind, friendly and helpful.

I have sent sensitive items out of this store, on multiple times in the last two experiences I have had only problems with my shipments. Today I work with the store manager who I thought would be some what more customer supportive however he was not at all. The amount of business he runs through this store I am sure errors are going to happen but to the same person who writes legible this is not exactly the company I want to be working with. read more

The UPS Store - Lacking in the confidence will try another strategy at another location! It doesn't have to be so hard! It's just mail - Shipping Centers Near Me - Phoenix, Arizona

Andrew is the new owner. Go in and see all the amazing changes he's made. You'll want to make this your new UPS Store

Awesome customer service! I had an unusually large number of packages to get sent out. The staff was quite helpful in getting them posted and me on my way quickly. read more

Slow, understaffed, standard Amazon returns here take way longer than any other ups location since there's always a line. Faster to drive to another location! read more

Great store and great location. Parking lot is easy to get in/out of and lots of parking. The employees are friendly and the new owner, Andrew, is really helpful! read more

Went in on February 1, 2024 to return Amazon products manager told me that the computers were down. However the manager was extremely helpful and facilitated return of the products without delay I will use the store from now on. read more

Great location. A lot has changed since new owners took over. Staff is friendly & professional. Very quick turn around time on printing.

As a small business (just me) entrepreneur, I often use my local UPS store as my own little "office." It has delightfully surprised me what is available to assist me--- photocopying, laminating, poster & banner design & printing and name badges too. When my printer is down, I simply forward my project to UPS and they print it out for me. If someone needs a post office box, some are here to rent. They have greeting cards, packing & office supplies for easy purchase. Whenever I need to mail packages to my grandchildren, this is where I go. I receive excellent personalized service, especially from Amber. This UPS store is an great resource. read more

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I went here yesterday, after having taken a package over to another boutique sorta shipping store that wanted to charge me a fortune. I am glad that I did. UPS shipped it much more affordably. I know that this location can get busy, but other than that, they seem very professional. The lady that helped me yesterday was an absolute pleasure. She was bubbly and sweet and took any pressure off of me for getting it labeled and shipped properly. I will use them again. read more

This store always has very efficient employees with great attitudes. The two guys that were there today on 06-07 afternoon shift always get the line moving fast and are very kind. Great location! read more

Needed a notary today, and stopped by this location which we have done a few times. Unfortunately I did not get the name of the woman that helped us, but she was extremely friendly and was able to get our paperwork notarized quickly and efficiently. I have visited this location multiple times for shipping and notaries, and the only issue I've encountered is an occasionally line. However, there's no way a location like this can staff for the random times that things get busy. Thanks for your help, keep up the good work! read more

Went and return an Amazon package and they can't scan it in right and the package is now claimed lost and never received. The weight is even wrong on receipt. read more

Walked into the UPS store to see if I could have something mailed out that was sent to me by a company who paid for the packaging. When I got in there Jason the store clerk told me that he could not mail out the package because it was an express package, and then instead of giving me an alternative option of what I could do he just sat there and looked at me. I'm guessing it's because of the color of my skin. I had to run out and go get my wallet to pay for a new package so that it could be delivered through UPS since Jason said that it could not be through the previous package and when I returned Shelby helped me. And Shelby was extremely pleasant she made sure that I had what I needed asked me if I wanted my receipt for the package and I told her I appreciated her service. Shelby definitely outdid Jason in my experience with this location. Hopefully he learns to treat customers better that are of a darker color read more

I emailed a question to the UPS on Tatum & Bell not ever expecting an answer and within an hour or so someone called me, answered my question and eased my mind. She was wonderful and so helpful. read more

I had avoided this store for over a year due to bad service. Today I decided to try it again as I needed packages delivered...and once again I was disappointed. Rodney behind the counter was friendly enough but seemed too busy to explain fully why he couldn't give me what I needed (a postage paid return label). When I said (politely) "that's fine, never mind, just gimme my receipt for my stamps" I got a sarcastic smile and an under-the-breath "okay, whatever." Thanks for making the decision to drive out of my way to a FedEx Kinko's easier for me, Rodney. read more

I went to another UPS store down the street. TERRIBLE customer service, didn't give me other options....Now THIS store was awesome. Anthony gave me options (even a discount) and helped me quick and actually was able to ship my package in the price range I wanted. I will always come to this location! They actually know customer service unlike the other UPS store down the street. read more

Horrible customer service. I walked in with a package already labeled. One clerk was helping someone. Cool. Another lady walked in to check her box, and the "boss" walked right after her. She walked up to the counter asked him a question and he, the boss, stopped to help her. After they were done with their conversation, he looked at me and walked to the back. I guess I won't be going back to this location. read more

So much for every "ing", Printing options are terrible. Horrible print shop online with few options and no pricing until you go through the pain of creating a job order, uploading a file and the site is so buggy I never did get a quote. Going to Fed-Ex. This has nothing to do with this particular store just their general online tools only does one thing. Drives business away from them. read more

I have used this stores services several times. I would recommend them for any shipping needs. I have always been welcomed even when they are super busy and this location does get busy but everyone jumps in to help. read more

The customer service at this location is excellent. I can always count on the friendly and professional staff to help me with whatever I am working on. Kris was fast, knowledgeable, and charming as he helped me send a gift to my brother-in-law. I refuse to go to any other location or mail service delivery company. read more

Went there at 8:20am and walked in. No one at counter. Waited about 5 mins and still no one. Heard someone on phone. Music was turned up and I yelled anybody here and she came out With a attitude. Ok. She said she did not hear me. What! Maybe turn the music down! Took my package ran into the back room. She was talking to her boss she apologize for leaving the phone. Really. Give me a break. Poor Customer service! Will not return to this store. Go to 64 Street and Greenway and do yourself a favor! read more

Disgusting customer service like seriously disgusting . You put on hold for 30 mins. It could be a important package for us . Your help could take only one minute . Pathetic service . read more

The postage and shipping rates here are high compared to other places. I don't know what it is but every time I come here to ship something or buy postage I expect to spend way more than what I would normally spend at other places. Their reasoning is because they charge more than what the post office charges for convenience, but they are charging more than what other non post office places charge. Ridiculous. read more

POOR customer service! Do NOT have a notary if YOU DON'T KNOW HOW TO USE IT APPROPRIATELY!!! We went in to have a MVD POA notarized due to us selling an RV. Kid didn't know what to do or how to do it. So he called the "owner". Owner refused to allow him to notarize it stating the bank had to be the one not us. Ummmm.....this wasn't a lien release you were notarizing. I expressed my surprise at the lack of professionalism and knowledge at to which the "kid" yells at me to "get out of my store!" Really awesome customer skills in front of the other employee and customer. Don't offer a service you CLEARLY know nothing about how to utilize. And by the way....I've been in banking for 20 YEARS I'm pretty sure I do! read more

I usually just review restaurants, but this place really made an impression. I went in with my big alarm system box that needed to be sent back to the company since I no longer needed their service. I was so nervous that it wouldn't get there in time, but Amber (the employee that helped me) gave me all my options and helped me decide which would be best for me. She took her time and didn't rush me, which helped me relax a bit more. I come here often, but before it was bc it was close to my house. Moving forward it will be because I know the service there is great and I'll be sure to tell my friends and family about it. Thank you for your service Amber! I appreciate you! read more

This store definitely gets a lot of traffic especially with the notaries and the custom print jobs that they do. They're great at giving me a selection between the Postal Service and ups pricing and a variety of different delivery dates, it all depends on how much you want to pay. read more