Needed another convenient drop off! Kori's keeping this place in business it would seem!read more

I walked into Postal Max on Pima at 4:58 PM, just before closing, and the owner, Robert, looked up…read moreat the clock with a visibly annoyed expression and said, "Let me turn the computer back on." Not exactly welcoming, but it got worse. I mentioned that I raced over from downtown Phoenix to make it before closing, to which he sarcastically replied, "Aren't I lucky?" Completely unnecessary and unprofessional. He then quoted me $83 to ship a pot to Ohio, claiming it was the cheapest option. That's simply not true--there are several other shipping services that are significantly less expensive and, more importantly, don't treat their customers like shit. If you value basic customer service and not being treated like an inconvenience, I'd strongly recommend taking your business elsewhere. If I could rate less than one star, I would.

this location closes at 6 PM, I arrived at 5:55 after working all day. And everybody knows it's…read morehard to find a post office that's open after hours. The gentleman that was inside was too concerned with closing then to help me all I need was a label printed, and my box taped up. Really sad and I'm sitting in my car now and there's still two minutes left before it hit 6 o'clock. Where has Customer Service gone? I forgot to mention my box was and 20 pounds and he didn't even bother to come open the door. And unfortunately, this is the closest location for me to utilize so I have to come back here and deal with this

They charged extra because I used a credit card, but they did not tell me this ahead of time. If I…read morewould've known, I would've used cash or a debit card. Or found a business that accepted credit cards without extra fees. They were quick and efficient regarding the fingerprinting process however, it was expensive.

Other than the duo from Nepal, who are always delightful. The new lady Andrea needs to be fired…read moreas she has no business working in customer service and a UPS store. She lacks basic customer service skills, such as friendliness and basically just being pleasant. She pretty much seems bothered by people entering the store. She is so unprofessional and looks so miserable she should stay home. I've already complained once. How do you hire such people anyway ? I can't possibly be the only one who is concerned about this. She certainly gives a bad name and image to the Neighbourhood and to UPS. Enough said !

Been doing business her for a number of years as a box holder and shipper Patient helpful staff…read more Willing to do the little extras that my age and infirmity require.

Best customer service! They greet you immediately when you enter and go way out of the way to make…read moresure that everything is taking fast for you. This will be my go to spot from here on.

I had a last minute print job when I found my new printer would not work. It was a colorful…read moreone-page presentation in a 8.5 X 11 PNG file in which it needed to "fit to page" and sometimes that is not easy, pending the complexity of printer settings. Within one hour, I was there to pick-up my print job and it was ready and waiting for me. This is despite the fact the store was busy when I arrived. I only mention this because often I have print jobs that are not ready when I arrive (at other stores). The person who helped me explained he went through effort to align the margins because he saw the margins initially seemed "off". I can appreciate this, because you don't always know how the margins will look on the final end product and I couldn't even run a test print at home. The quality of the ink and color is EXCELLENT, as is the paper weight. Its semi-glossy and the color superseded my expectations. I should have captured the name of the person who helped me. He really cared about the end result and deserves credit. Based on my experience, I highly recommend the UPS print shop at this particular location (Pima & Pinnacle Peak). Given the quality and the rush, this a good value.

I had the most pleasant experience shipping an eBay order here the other day. I'm newish to the…read moreMesa/AJ area... haven't had to ship anything for a while. My, have the rates gone up! eBay wanted $100 to ship my item without insurance or a signature. I was able to ship it for about $80 with a signature required and extra insurance from this location. I almost never get a better deal than what eBay is offering for their labels. This location has two of the sweetest dogs hanging out behind the counter, it was really nice to see such well behaved pups. Some people may not appreciate this, but I lost my pup a couple months ago... and it was enjoyable for me to hang out with these two pups while my order was being packed. I really dreaded making the drive and doing the errand, but by the time I got home I still had a smile on my face from the positive experience. I'll probably stop here for all my shipping needs going forward.

We use this store for Fedx overnight documents and shipping services…read more It's conveniently located and has a helpful crew to answer your questions and ships quickly. Parking is shared in a very busy shopping center full of restaurants and IMAX Theater reducing my score.

This place deserves ten stars. I love Jim and his team. They're helpful, pleasant, efficient and…read morealways on the ball. They make everything easy and seamless. Their customer service is top tier and they're eager to solve problems and assist. I will always come to THIS UPS store.

Jim is the kindest UPS associate ever!! He is so friendly and his positive energy truly makes your…read moreday. Will definitely be a repeat customer- he made all the difference! Thanks Jim!!

This was my third visit to this UPS location, all for a simple notary service…read more On my first visit, I was told they preferred that I make an appointment. Fair enough. I went home, scheduled an appointment, and returned. When I arrived, the appointment wasn't honored. So I came back a third time, around 10:00 a.m., when the store was empty. Once again, I asked for notary service and was met with a condescending attitude from the same employee. He told me they normally require an appointment or advance call and that "most people do that," but he would do it for me "this time." I politely explained that I had, in fact, scheduled an appointment on my previous visit and it wasn't honored. His response was, "Well, we get busy and it's a retail store." Make it make sense. If appointments are required, honor them. If they're not required, don't lecture customers for not having one. The rules seemed to change depending on the day, and instead of receiving help, I was made to feel like I was inconveniencing the staff by requesting a service they advertised. No customer should have to visit the same location three times to get a document notarized. More importantly, no customer should be met with snarky or dismissive behavior when asking for a routine service. I won't be returning, and some members of the staff could benefit from customer service training. I'd recommend finding another location if you need notary services.

Luanne has terrible customer service manners. Argues with…read morepeople and moody this is the last time I give them business.

The staff here was amazing kind and very knowledgeable. They educated me on services. I didn't even…read moreknow the UPS The UPS Store offered. Did you know that they have notaries and that they can print banners and yard signs and stickers? Yes they are an amazing knowledgeable. I came in with a simple Amazon return and left with multiple new things to run my new small business. Thank you to all the staff for helping me and educating me on all of your services. I will be back.

Service was fast and friendly. They have a kiosk for online returns. Unfortunately the company I…read morewas returning product for (Oofos shoes) didn't work since they used a different application. The representative knew just what to do and had me in and out in no time.

I have worked with this UPSStore for the better part of 5 years. They have been a great assistance…read moreto my business as well as my personal needs. The people are the best always helping with regular and custom shipping my needs. I can always depend on them to find the best solutions for what I am doing. They also assist with all my daily shipping requirements, mail, boxing and return services. I appreciate this organization and its people !!! Highly recommended !!!!

Refused to tape my bag for return. My other ups store does it all the time! I offered to tape…read moremyself and the woman refused... so odd! She wanted me to buy a new bag. Will never come back to this location. Photo of my bag below for reference!

I had a wonderful experience working with Mara. She is an outstanding employee and truly…read moreexceptional at what she does. If anyone needs printing support, she is absolutely the person to go to. I'm very grateful for her help in completing an important project.

Great personal service from Enrique!…read more He was prompt and professional, and the bonus being that I was able to practice my Cubano Espanol FedEx is my routine go-to for sending IT items to customers. This location is convenient, and courteous staff.