I've used this same location even as I've moved further away! The owner is always so helpful in…read moreselecting the best way to send whatever I've got! I even had someone help carry my box into the store!

I walked into Postal Max on Pima at 4:58 PM, just before closing, and the owner, Robert, looked up…read moreat the clock with a visibly annoyed expression and said, "Let me turn the computer back on." Not exactly welcoming, but it got worse. I mentioned that I raced over from downtown Phoenix to make it before closing, to which he sarcastically replied, "Aren't I lucky?" Completely unnecessary and unprofessional. He then quoted me $83 to ship a pot to Ohio, claiming it was the cheapest option. That's simply not true--there are several other shipping services that are significantly less expensive and, more importantly, don't treat their customers like shit. If you value basic customer service and not being treated like an inconvenience, I'd strongly recommend taking your business elsewhere. If I could rate less than one star, I would.

Being new to eBay's newest updated rules and shipping specs I came here, by recommendation, to send…read moreout 2 packages with prepaid eBay USPS labels. I met Mike and he was awesome, friendly and explained exactly what I needed to know about UPS and USPS shipping for eBay. The store is very organized and they have SO many items and services. They are in a very convenient and perfect location in the shopping center by Target on Frank Lloyd Wright East of 101. Along with great customer service Mike also was a pleasure to speak with, with wonderful stories explaining many of the items he has on display in the store. Thanks Mike, I'll be back many more times!!!

this location closes at 6 PM, I arrived at 5:55 after working all day. And everybody knows it's…read morehard to find a post office that's open after hours. The gentleman that was inside was too concerned with closing then to help me all I need was a label printed, and my box taped up. Really sad and I'm sitting in my car now and there's still two minutes left before it hit 6 o'clock. Where has Customer Service gone? I forgot to mention my box was and 20 pounds and he didn't even bother to come open the door. And unfortunately, this is the closest location for me to utilize so I have to come back here and deal with this

Other than the duo from Nepal, who are always delightful. The new lady Andrea needs to be fired…read moreas she has no business working in customer service and a UPS store. She lacks basic customer service skills, such as friendliness and basically just being pleasant. She pretty much seems bothered by people entering the store. She is so unprofessional and looks so miserable she should stay home. I've already complained once. How do you hire such people anyway ? I can't possibly be the only one who is concerned about this. She certainly gives a bad name and image to the Neighbourhood and to UPS. Enough said !

Been doing business her for a number of years as a box holder and shipper Patient helpful staff…read more Willing to do the little extras that my age and infirmity require.

Best customer service! They greet you immediately when you enter and go way out of the way to make…read moresure that everything is taking fast for you. This will be my go to spot from here on.

I had a last minute print job when I found my new printer would not work. It was a colorful…read moreone-page presentation in a 8.5 X 11 PNG file in which it needed to "fit to page" and sometimes that is not easy, pending the complexity of printer settings. Within one hour, I was there to pick-up my print job and it was ready and waiting for me. This is despite the fact the store was busy when I arrived. I only mention this because often I have print jobs that are not ready when I arrive (at other stores). The person who helped me explained he went through effort to align the margins because he saw the margins initially seemed "off". I can appreciate this, because you don't always know how the margins will look on the final end product and I couldn't even run a test print at home. The quality of the ink and color is EXCELLENT, as is the paper weight. Its semi-glossy and the color superseded my expectations. I should have captured the name of the person who helped me. He really cared about the end result and deserves credit. Based on my experience, I highly recommend the UPS print shop at this particular location (Pima & Pinnacle Peak). Given the quality and the rush, this a good value.

We use this store for Fedx overnight documents and shipping services…read more It's conveniently located and has a helpful crew to answer your questions and ships quickly. Parking is shared in a very busy shopping center full of restaurants and IMAX Theater reducing my score.

With an excellent staff and prompt service, it is always a pleasure to visit! The store also has…read moremany extras like greeting cards. Helen V

This place deserves ten stars. I love Jim and his team. They're helpful, pleasant, efficient and…read morealways on the ball. They make everything easy and seamless. Their customer service is top tier and they're eager to solve problems and assist. I will always come to THIS UPS store.

Jim is the kindest UPS associate ever!! He is so friendly and his positive energy truly makes your…read moreday. Will definitely be a repeat customer- he made all the difference! Thanks Jim!!

Great location...in & out, easy parking, first class service.Thank you for your kindness & having a…read moresmile so early in the morning Travis :) The store was very clean & well organized & the price that I payed for shredding was very reasonable. This store takes Amazon returns & has a machine that does the returns also in case you don't want to wait in line. If you're looking for a mailbox rental this is a great place, packing/mailing boxes, tape, lots of office supplies etc...they have plenty as well as multiple services for mailing etc...oh, & I forgot to mention there's a Starbucks Nextdoor too :)

I needed to send a package to Mexico. I handed a piece of paper with the typed address of the…read morerecipient, but unfortunately, due to the clerk's negligence, the recipient's address was copied incorrectly. I asked the clerk to verify it on a small computer screen because I am 76 years old and visually impaired; however, the mistake was not spotted and not corrected by the clerk. Needless to say, the package never arrived at its destination. While tracking the package, I became aware of the mistake. I returned to the store with a request to correct the recipient's address, but my request was denied. When the package arrived back to me, I went to the store to ask for a refund for the service that was not performed. I was given a promise and was to be contacted by the store within a maximum of 2 days, but after 10 days, I did not hear from them. I contacted the UPS customer service to ask for help. I was directed from one department to another, and at the end, it was just a waste of time. I recommend finding an alternative shipping service instead of UPS.

I've been a happy customer for many years and didn't realize I never told everyone (sorry, The UPS…read moreStore)! The staff is ALWAYS friendly and helpful. They provide shipping, copying, and supplies, along with notary services, fingerprint verification and mailbox rentals. Highly recommend this team for any (every?) "Home-office" need!!

Service was fast and friendly. They have a kiosk for online returns. Unfortunately the company I…read morewas returning product for (Oofos shoes) didn't work since they used a different application. The representative knew just what to do and had me in and out in no time.

I went to this UPS Store today, based on their positive Yelp reviews. After going to some other…read morenearby UPS stores and having less than stellar service, I wanted to find a really good UPS Store that I could use consistently. I had to send a lot of work equipment back to a prior employer today and it needed to be packed very well for travel. The employees at this UPS Store were amazing! They worked together as a team to organize and pack all my fragile items for shipping. They explained the costs and benefits of insurance and answered my many questions. Run, don't walk to this UPS Store! Their service is top notch and they made me feel like a valued customer. They offer many services, including: printing, faxing, fingerprint services, and mailboxes for rent.

The staff was friendly and processed my drop off quickly…read more The parking lot is a busy one and appreciated that they have UPS 15 min parking spots available right by the door.

There are 23 people waiting to be serviced and 2 people behind the counter someone just walked out…read moresaid they waited 20 minutes smh you must do better with the heat and elders trying to stand if your not going to staff Atleast have seating for the long wait .....

Even though Post Offices are closed on Sundays, their drop off boxes and PO Boxes can be accessed…read more We had several pieces of important mail the send. We wanted to drop them off at this main post office so that the mail could get a good start toward its destination. It's easy and quick to use the drive through. There were several others customers with the same idea.