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    The UPS Store

    2.8 (32 reviews)
    Closed 8:00 am - 6:00 pm
    Updated a few days ago

    Services - The UPS Store

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    Yey! Fed Ex Saved the day

    I've been coming to this store for years and went out of my way to come here for quality service on this particular day. I also came here because I was returning a damaged UPS delivered package. I quickly learned that even though the package was delivered from UPS, the team at this UPS store would not help me to tape the package shut because UPS delivered it damaged to me. They felt there could be potential liability involved if they aided me in taping the package or lent me the tape to do it myself. They also explained that they are a franchise and are not connected to UPS deliveries so that was another reason they couldn't help me. Even though they had two large rolls of packing tape at the cash register, they required me to purchase cheap packing tape from them for $5 and watched me struggle to tape the box shut. They were helpful in aiding my effort to "unroll" the packing tape, because it was so flimsy and kept getting stuck on the tape roll. Ultimately, however, I went across the street to Fed Ex, and they provided stellar service. See photo below. Maria at Fed Ex was kind, professional, and helpful. When I called the UPS Store on Guadalupe after Fed Ex took care of me to let them know that I was disappointed they would not help me. Their manager explained that Fed Ex must have better insurance because they did not have the ability to help me tape the box. My advice to you is that if given the opportunity, go with the company that has better insurance and an exceptionally helpful team. The fed ex I used is right across the street from this UPS Franchise Store on Guadalupe.

    My Art before I threw it to the dump in TX

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    3 months ago

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    Local

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    8 months ago

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    7 months ago

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    5 months ago

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    6 months ago

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    4 months ago

    Easy drop off. Kind staff. Nice store. It was busy because it was Xmas but it was chill.

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    3 months ago

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    2 months ago

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    11 months ago

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    7 months ago

    They wanted $4 to print a prepaid UPS label. Went next door to Fedex, they printed the label for free.

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    Local

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    10 months ago

    I came here for last minute faxing. It took awhile and so they didn't charge me. Great job. Kind workers. Above and beyond!

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    2 years ago

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    3 years ago

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    1 year ago

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    2 years ago

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    2 years ago

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    4 years ago

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    4 years ago

    Terrible customer service. They try at every chance possible to up charge you. Avoid at all costs. Go to pack ship and mail on Gonzalez.

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    4 years ago

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    3 years ago

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    4 years ago

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    5 years ago

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    6 years ago

    Wonderful customer service and they worked patiently and constantly during the corona. Love them.

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    8 years ago

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    8 years ago

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    8 years ago

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    9 years ago

    Friendly, competent staff. Price for multiple passport photos was higher than expected.

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    10 years ago

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    8 years ago

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    9 years ago

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    5 years ago

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    9 years ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    I have been very pleased with the service that I receive from Mariah & Adrian at the UPS Store on Guadalupe St.

    Mentioned in 2 reviews

    Read more highlights

    PostNet

    PostNet

    (9 reviews)

    Neither UPS nor FedEx deliver to my very rural location (50 miles from Santa Fe). They won't…read moredeliver to the local post office where I have a box, either. So I'm forced to pay for a delivery address for packages I order by phone and online. I've been a Post Net customer for 2 years now and am happy with their services. One time I had to make many copies and I was helped out a lot in the process by the clerk who was working at the time. He even gave me several free folders to collate the materials. Their location and available parking are very convenient when I go into Santa Fe. My only small complaint is they close on Saturdays on long weekends, after driving into town twice to pick up packages and finding them closed I've learned my lesson. I do recommend this Post Net shop.

    DO NOT TRUST THIS OFFICE. Over the last 9 months, they have consistently lost my mail. Ipostal1…read morecompany's Santa Fe office is incompetent and understaffed. As a result, I have complained before and now again. Every three months I am given a stack of 6-8 letters that have been sitting there, unscanned, and despite my going in every Thursday or so to pick up parcels. Because of their inability to do what your company promises (24 hours between scan/pick up), I have got a package sent to me in May that was give n to me in October. Today, the fourth time this bulk late delivery has happened, there was a notice from my car insurance from Feb. Another from Income support in November. A notice from my health care that a mammogram had found a lump - on Feb 5th. There is no excuse.

    The UPS Store - copyshops - Updated May 2026

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