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    The UPS Store

    2.7 (34 reviews)
    Special Hours Closed
    Updated a few days ago

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    Yey! Fed Ex Saved the day

    I've been coming to this store for years and went out of my way to come here for quality service on this particular day. I also came here because I was returning a damaged UPS delivered package. I quickly learned that even though the package was delivered from UPS, the team at this UPS store would not help me to tape the package shut because UPS delivered it damaged to me. They felt there could be potential liability involved if they aided me in taping the package or lent me the tape to do it myself. They also explained that they are a franchise and are not connected to UPS deliveries so that was another reason they couldn't help me. Even though they had two large rolls of packing tape at the cash register, they required me to purchase cheap packing tape from them for $5 and watched me struggle to tape the box shut. They were helpful in aiding my effort to "unroll" the packing tape, because it was so flimsy and kept getting stuck on the tape roll. Ultimately, however, I went across the street to Fed Ex, and they provided stellar service. See photo below. Maria at Fed Ex was kind, professional, and helpful. When I called the UPS Store on Guadalupe after Fed Ex took care of me to let them know that I was disappointed they would not help me. Their manager explained that Fed Ex must have better insurance because they did not have the ability to help me tape the box. My advice to you is that if given the opportunity, go with the company that has better insurance and an exceptionally helpful team. The fed ex I used is right across the street from this UPS Franchise Store on Guadalupe.

    My Art before I threw it to the dump in TX

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    Photo of Gus M.
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    1 month ago

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    10 months ago

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    8 months ago

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    5 months ago

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    1 month ago

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    6 months ago

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    8 months ago

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    6 months ago

    Easy drop off. Kind staff. Nice store. It was busy because it was Xmas but it was chill.

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    5 months ago

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    1 year ago

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    4 months ago

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    Photo of Jon S.
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    9 months ago

    They wanted $4 to print a prepaid UPS label. Went next door to Fedex, they printed the label for free.

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    3 years ago

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    11 months ago

    I came here for last minute faxing. It took awhile and so they didn't charge me. Great job. Kind workers. Above and beyond!

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    3 years ago

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    Photo of M G.
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    2 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    4 years ago

    Terrible customer service. They try at every chance possible to up charge you. Avoid at all costs. Go to pack ship and mail on Gonzalez.

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    5 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    Photo of Kelly M.
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    6 years ago

    Wonderful customer service and they worked patiently and constantly during the corona. Love them.

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    8 years ago

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    8 years ago

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    8 years ago

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    9 years ago

    Friendly, competent staff. Price for multiple passport photos was higher than expected.

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    10 years ago

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    8 years ago

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    9 years ago

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    5 years ago

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    9 years ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    I have been very pleased with the service that I receive from Mariah & Adrian at the UPS Store on Guadalupe St.

    Mentioned in 2 reviews

    Read more highlights

    The UPS Store - copyshops - Updated June 2026

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