We relocated to Santa Fe -- including our two small businesses. Mail call has provided great service at a good price for us to have a stable mailing address for USPS, UPS, FedEx et al while we have been in temporary office space and rental homes. There is always someone to sign for packages, notifications let us know when to drive in from Galisteo, plus when we ship outbound they make it easy -- always having packaging and computer generating the waybills. Hours could be longer, but pretty standard for NM. Convenient location, helpful friendly service, all-in-all great service. read more

Always fast and friendly. Hardly a wait. Open on Saturday's which is a great help. Has nice boxing up station with tape.

Super nice and helpful staff. Packages delivered on time. Highly recommend this place

Excellent customer service: efficient and helpful. The best place in town. Good hours, packaging materials readily available. Staff is pleasant and helpful. I highly recommend it. I have had a lot of boxes to drop off over the last year and nothing has been lost or misplaced. They always follow up on status via email notification when the package is on its way. We are lucky to have this place In Santa Fe. read more

This is our new mailing place!!! Friendly efficient staff, great location and very helpful. If you are looking for a shipping place - look no further than MAIL CALL. They have been in business since 1979 which is impressive. HIGHLY RECOMMEND read more

They refuse to reveal their hidden charges, I.e. their up charge for doing business . They say it's an elite shipping service, and boy do they charge! It felt like at least 20% markup to drop it off there, vs. UPS or USPS...not going to return. read more

wrote a monolithic review, likely got some of the details wrong--removed that review. but wow, something is not right here. bottom line is these are capable people running an efficient business, BUT...after nearly two years renting a mailbox here, when an amazon return never reached amazon, i decided to let mark know--fyi--after being told by amazon that the problem was caused by an easily avoidable error made by mail call santa fe. prior to this all had seemed well. i left a five star review of this business on yelp over the 2021 holidays, commending them for keeping things running smoothly during the pandemic. but mention a package lost in transit due to their error? wow. no apology and instant resentment for mentioning it. things then went dramatically bad fast, further poor communication, escalating rudeness, and irregularities over the next few weeks. picking up a final package delivered to them i was confronted by both owners, abigail and mark. what i hoped would be an apology (was the tuesday following easter) was in fact just an angry confrontation with long, unwieldy defensiveness of their good business without addressing my legitimate complaint or resultant bad service. mark even asked me angrily to 'step outside' with him. i am a 55 year old woman. my senior dog was waiting in the car. how to just get my package and go. the whole thing so sad and sorry. just the smallest amount of courtesy could have avoided all of this. if they like you, maybe it will go ok for you here? bring baked goods. don't complain. delivery of mail is under the aegis of federal law. thank you. read more

I was mailing business letters certified with return receipt requested and was charged quite a bit higher than the USPS quote they gave me. When I asked what the surcharge was, no one would tell me, including the manager, who claimed he "didn't know." I said, you should probably figure it out because businesses typically give an itemized receipt. He said he shouldn't need to tell his wholesale costs and I said the MVD Express does and he told me I should leave. Why pay more for poor service and rude managers? read more

Make sure you get a receipt when dropping off packages. Misinformation can cause some bad feelings between a very fine business and the public. read more

We moved to Santa Fe three years ago and got on their wait list for a mailbox. Love everyone here and can't imagine the insane things they have to deal with ESP in the age of Amazon. Thank you for being awesome! read more

Mailing anything is a task of pure drudgery for me... I was left with the onerous responsibility of sending a fragile piece of equipment back to its maker for repair, a scientist in Israel. I was truly lost until I carried my boxes into Mail Call. I had a fantastic experience leaving my burdens in their care! From A to Z Marc and his amazing staff handled me and my boxes without batting an eyebrow... Mail Call is my destination to handover my dreaded shipping which they gladly accept and handle knowledgeably, gracefully, efficiently, professionally and with great ease!!! In fact, they have taken the dread out of shipping for me! read more

I cannot adequately express my appreciation for the helpful staff at Mail Call. Have been a customer for years and was reminded again today why. I had the wrong address for a USPS Priority Label that was put on the envelope, then picked up by USPS. My mistake. Only after I returned home did I realize the error and phoned to see if it could be changed - which I doubted. They phoned the postal employee, he returned w/the parcel, Mail Call changed it! Passport Renewal no less. So important and so appreciated. Grateful customer. read more

this place is so seriously bad, the mind reels. actually started persecuting me after i let them know that an unopened amazon return i handed over to their employee never made it back to amazon. rude response from owner nick/mark. lol. then packages arriving torn up (just packaging. items were actually ok) and expensive solar panels they refused to sign for going to california by way of new york before ten days later arriving at mail call. seriously bad. criminal. the psychological bad vibe was the worst part. i dreaded that i had to walk in there and get mail. it was so awful. i pray no one else received this treatment but! come on guys, you have to be accountable to customer, right? federal laws protecting mail? statements from bank and other non trackable items just never arrived. whole package similarly awful but they got their presence removed from yelp. caveat emptor. read more

I love Mail Call! Barely ever a wait and the staff are super friendly, knowledgeable, and helpful. I'll frequently go in with a package and they will read me off options for shipping with prices and timelines. Never had an issue with packages not arriving to their destination. It's got a nice neighborhood/local feel and it feels good to support a business like that. Also, shoutout to the hand drawn signs in the message board out front - they are always so cute and such a nice touch! read more

Mail Call staff are always very helpful! I always breathe a sigh of relief when I realize that I can just go to Mail Call to get the job done. Wonderful neighborhood resource read more

This place is spotless and clean. All the employees are as nice as could possibly be. We are happy we got our mailbox here. I feel very safe when I go in there with their COVID-19 precautions. read more

Convenient, friendly, and as cheap as you can get with shipping these days. If you forget your tracking number you just call and they look up your file. They give a friendly hometown touch to one of the biggest industries in the world. read more

I feel so blessed to have these folks close to my home office & business. Whenever I have technical difficulties, I count on Mail Call. Whatever I need, they always come through: stamps, FedEx, UPS, USPS, printing, faxes. Not only do they offer the services I need most, but I always receive EXCELLENT customer service! Sometimes in Santa Fe, it feels like customer service is dead, but not here. Here, customer service reigns. And, the prices-- sheesh, are they reasonable! Thank you Mail Call for making excellence your standard! read more

I used their services several times. The service was warm, friendly, heart to heart and inviting. Marc, the owner, is an above and beyond, customer friendly sort of person. All the employees will help solve all your shipping needs with detail oriented and accommodating resources. Confidently located and plenty of parking. Kid and dog friendly. read more

This is the best mail service company in Santa Fe bar none. They take very good care of you are always friendly and helpful and thorough there's plenty of parking it's in a great location I highly recommend them. read more

Mail Call doesn't offer notary services, even though their ads have 'notary' listed as one of their services. When they ceased providing this service, they should've changed their ads and listing in the Yellow pages. read more

This is a great place! I am new in town and I was a little confused as to how I should proceed keeping a mail box at Mail Call, have them accept deliveries and forward my mail to a temporary address. I was helped by Jeremy who was most friendly, patient and accommodating. He walked me through the process and made it all so easy! I will add that even though there were a lot of people coming in and out for drop offs or packing and shipping, the service was so speedy that there was a wait line. Amazing! Highly recommended. read more

I don't write many reviews, but I am so impressed and grateful for the service I receive at Mail Call @1000 Cordova Place in SF, NM. They know what they are doing and always take good care of my shipping needs. I like that they keep a record of my shipments, and are patient and kind. Their prices are competetive and the atmosphere is much more relaxing than the Post Office, especially during the holidays. read more

I've used mail call over the years and they are awesome! Like the other reviews said, smiles, friendly, knowledgeable and helpful attitude. I don't mind paying the surcharge over the FEDEX store where I've been insulted and rushed..So Mail call is a refreshing change from that and it's always a pleasure.Got to go there today in fact and I'm looking forward to it.... read more

Let me tell you that Santa Fe is replete with bad service and businesses with people working in them (and owning them too) who are completely unresourceful and inefficient, not to mention - out to lunch. If you come here from an urban area you are in for a surprise with the way people treat you at some places. But not at the Mail Call ! This place is run in a professional, friendly, and efficient manner. They provide real service...and with a smile. Very solicitous, the way a service business should be. No attitude, no tone, no greeting you like you ruined their day when you came in the door bothering them .................Of anyone who has serviced us at the Mail Call, I don't think there's a day smoker or a day drinker in the bunch, and that's saying something in this town. If you have something important to mail, and you need a pro place come here. read more

Excellent Service! Little to no waiting, and a staff which is eager to assist you, whether it's simply mailing a letter or packing and shipping valuable items either across the country or across the ocean! You can select the service you wish, be it US Post, FedEx, UPS or DHL, and the staff will assist you in the many options each service offers. Mail boxes are available, and if you open one, packages can be accepted for you. I am very glad to be using the services of Mail Call in Santa Fe, New Mexico!! read more

I recently had a wonderful experience with Mail Call. I had gone to a pottery studio on a Saturday afternoon & taken the box of pottery all wrapped in paper directly to Mail Call to ship to my home in CA. It arrived as promised 4 days later wrapped beautifully in bubble paper & 3 boxes inside one big box. When I unwrapped it all in perfect condition I "thought" 2 small pieces of pottery were missing from the shipment. I emailed to the Mail Call people & they immediately responded. They were very concerned but thought it very unlikely that the pieces had gone missing at their location. I called the pottery studio & they conferred that we had put them in the top of the box...although, dubious that they were at fault the mail call person (Danny) said they could replace or refund the cost of the shipping. Long story short, they refunded the full amount of the shipping. Today I learned from the pottery studio that in fact the pieces were still there. So my mistake & yet the Mail Call people were so nice & accommodating, only to please me as a customer. So I have emailed them that I owe them an apology plus the cost of shipping again! They had come highly recommended by some different friends in SF & now I know why! Thank you Mail Call...Wendy G. Healdsburg, CA read more

Mail Call is fantastic! I'm an artist who always pre-packs my work before taking it to a shipper because of the nature of the art. I changed my technique and just sold my first piece from that collection. Marc at Mail Call couldn't have been nicer and more helpful. He explained that I wouldn't have to pre-pack my work because Mail Call uses custom packing material that provides excellent protection. I was hesitant at first because I was so used to doing my own pre-packing, but Marc's explanation and time with showing me the process eased my concerns. He also worked with me on getting the piece shipped within the timeframe that was required per the agreement with my collector. On the day of shipping, I went to pick up the work to take to UPS. Marc said if I had the UPS shipping label all prepared, he could just give it to UPS when they picked up that afternoon. Also, Marc put the label on the side of the box and explained to me that putting it there would prevent UPS from laying the box flat (which prevents UPS from piling other boxes on it - brilliant!). Marc also showed me pics on his computer that he took of my art piece as they were packing it. Talk about thorough!! Needless to say, the art piece arrived to my collector in perfect condition. I'm so glad to find Marc and Mail Call and look forward to a long and prosperous business relationship with them! read more