I prefer to leave positive reviews for places, but sometimes an experience is bad enough that I…read morefeel obligated to warn others. I paid this UPS Store over $200 JUST for packaging four car wheels (over $50 per wheel). This did NOT include shipping -- I provided the labels separately. These were shipped as four separate shipments (one wheel per box) and every single wheel arrived damaged. When you are paying $50+ per wheel for what is ultimately cardboard and packing materials, the expectation is that you are paying for the store's expertise and professional judgment in packaging expensive, heavy items so they actually arrive safely and undamaged. I specifically chose to pay professionals because I wanted them packaged correctly and safely. I even called ahead to discuss box size and was told extra room would be left for bubble wrap, padding, and protective material to keep the wheels immobilized. Instead, the extra space was left empty. The wheels arrived sliding around inside oversized boxes with only a couple of lightweight packing pillows that did absolutely nothing to secure heavy metal wheels. There was no meaningful foam, Styrofoam, rigid protection, or face protection, which is especially frustrating because the wheel faces (the most exposed surface) are exactly what suffered the worst damage. Afterward, I spoke with the manager, Joseph, who was polite and acknowledged the wheels had been poorly packaged. He specifically told me the store should have offered a more robust packaging option, which I absolutely would have paid for had it been offered. He also told me he intended to refund the packaging charges but said he needed ownership approval and was confident it would be approved. The next day, ownership refused. I was then told to pursue a UPS insurance claim -- despite the store acknowledging the damage resulted from inadequate packaging. UPS reviews packaging as part of any claim, leaving me in the frustrating position of being expected to pursue reimbursement for damage the store itself acknowledged resulted from how the items were packed. I remained polite and patient over multiple calls and gave the store every opportunity to make this right. Unfortunately, after they refused to even refund the packaging charges, I was left to pursue other avenues. See the photos and judge for yourself how a heavy wheel would fare bouncing around in a box with that much empty space and so little protection. If you are shipping anything valuable, fragile, or heavy, I would think very carefully before trusting this location to package it.

This place does not offer full service and should be updated to say that online. What a waste of…read moretime coming here for no reason. It's so tacky to only have hand written signs all over the window saying they are closed and only let people who have po boxes access it. You can only pickup, you cannot drop off. Such a total inconvenience. Please be aware this is not a full service site!!!!

Don't even waste your time with the USPS offices in town, they're rude and always understaffed. Go…read morestraight here, you'll be helped right away by staff that actually wants to help you, they play music and it smells like coffee !

Walker and Justin took care of our many boxes of books and clothes, packing them securely, offering…read moreour pricing options and doing it all with kindness and professionalism. We were impressed by their expertise and patience. We give these staff members and their business our highest possible recommendation!

This place is just a disaster. Takes days, weeks and sometimes months (and sometimes never) to get…read moreyour mail. Just walk in and you'll see what a cluster it is. We've complained to the ipostal1 people and they no interest at all in looking into the mismanagement.

DO NOT TRUST THIS OFFICE. Over the last 9 months, they have consistently lost my mail. Ipostal1…read morecompany's Santa Fe office is incompetent and understaffed. As a result, I have complained before and now again. Every three months I am given a stack of 6-8 letters that have been sitting there, unscanned, and despite my going in every Thursday or so to pick up parcels. Because of their inability to do what your company promises (24 hours between scan/pick up), I have got a package sent to me in May that was give n to me in October. Today, the fourth time this bulk late delivery has happened, there was a notice from my car insurance from Feb. Another from Income support in November. A notice from my health care that a mammogram had found a lump - on Feb 5th. There is no excuse.

Always fast and friendly. Hardly a wait. Open on Saturday's which is a great help. Has nice boxing…read moreup station with tape.

Super nice and helpful staff. Packages delivered on time. Highly recommend this placeread more

What kind, genuine, helpful young man the assistant manager is!! first off, he let me try many…read moredifferent drive format using my mac ( use APT (Apple Partition Table) as the partition type, and HFS+ (Mac OS Extended) as the file system. found on this forum https://discussions.apple.com/message/11365740#11365740). Then he printed it for me immediately (when technically they have 24 hrs to get it done) and I picked it up a couple hours later! Then, I unrolled it to verify that everything was in order, it was perfect, then I accidentally got some regular, old, not-too-sticky, scotch tape on it and it started ripping up the paint on this fresh beautiful poster! The assistant manager said "no problem, I print another one right now, get it ready before I leave...it'll be here ready-to-go when we open tomorrow at 730"...and the other employee remarked, humorously "...and this time we'll roll it up and secure it with a rubber band!". a rubber band indeed! You are the man! You saved my bacon!...Twice!...in the span of 4 hours!! Thank you sir!

Spent 30 minutes here trying to get a 9" x 11" envelope sent with a pre-paid return label included…read moreinside. What a fiasco! Never did succeed so went to Office Max/Fed Ex nearby. Another 20 minutes and still no success. Finally went to USPS and mailed the package without a pre-paid return label for my documents. Young men at both Fed Ex locations tried to help with service but were unsuccessful - lots of technical problems with computers. A waste of an hour when I was in a bit of a hurry.

Needed to return an Amazon pkg and this was the most convenient location en route to Albuquerque…read more Upon arriving, some employee was standing at the door shouting at me upon getting out that it was being remodeled and to go to another location. Like, really? Couldn't you post a sign out or post it online that you are temporarily closed??? It was also a little difficult to find as it is tucked away in the back.

I was in and out of here in no time. There were a couple of people in line in front of me, but…read morethere were two girls working the counter so the line moved right along. The UPS guy was there picking up packages and it looked like he was about to leave but he stuck around when he heard me say I needed mine to go out ASAP.

Absolutely fantastic Obviously the packaging was great…read moreHowever, FedEx was having difficulty making the delivery These folks were completely on top of the situation and in constant contact with not only FedEx, but also the recipient! Superb customer service.

From the owner: Armadillo Protective Packaging, with over 25 years industry experience, specializes in ensuring the…read moresafe transport of your valuables. Quality hand crafted and custom cartons, insulated with high density foam, insure superior protection for even the most fragile pieces. Safely ship: Artwork, instruments, glass, antiques, artifacts, electronics, furniture, paintings, sculpture, pottery, frames, and more. Armadillo protective packages are easy to pack, and available for next day delivery.

After having a bad experience at the St Francis location since they were closed, I did not want to…read morego to the Guadalupe St location since it was inconvenient for us as we were heading to Albuquerque. There was a couple of people ahead of me in line so there was a little bit of a wait but not bad at all. The employee who helped me was very efficient and my return only took a min or two. The parking lot is a little congested and it is tucked away in a lil corner of a strip mall so hard to see.

Update to my earlier review: I was told on the phone that I could come in on Saturday, 04/18 for a…read morerefund. Came in on Saturday, stood in line for a while, and when it was finally my turn, not one of the 3 employees working had the skills necessary to process a refund. Could I come back next week? NEVER again...