I have Always had WONDERFUL experiences with our downtown Postal clerks and have stated so. I wish I could remember all their names, but Today was KEN, gentleman extraordinaire. He was polite, efficient and clearly knew how to help me the best, Thank You, Ken for being part of our PO giving me the assistance that I needed. God Bless you & yours, MCH, former Host/Floor Mgr. of Clint Eastwood PBH, former Head Pro/GM for Pebble Beach read more

Came to this post office to mail Valentine's Day cards and was told by the post office employee that they didn't know how many stamps I should use. I mail cards at least once a month and I have never been told that the amount of stamps could not be determined. Deeply disappointed by the interaction and the lack of knowledge and customer service. read more

Unnecessarily rude service. I was being nice and just asking normal questions and the guy said "I'm done answering question's." Extremely poor customer service skills, he had no reason to be offended. This concluded my association with the US Postal Service. I used to defend them all the time among friends and such, and was against all the postal service budget cuts but I'm done. I can get my VA meds handled through Medicare and shipped to a pharmacy. For the VA, IRS and Social Security I can mange it all online. Amazon I can have shipped to Whole Foods or other drop off points. And I've had a lot of poor service with USPS with Amazon service anyways. I can't think of a single thing I need the USPS for tbh. I'm going to tell them to halt service to my address tomorrow. read more

The post office is in a historical building and totally retro. It's a beautiful building, and there are plenty of PO boxes available. The one employee who was working there was very nice and tried to be super helpful to everybody. Unfortunately he was the only one working the counter there during the holidays which doesn't make any sense, and it only took one customer with a tough issue that needed to be delt with to turn it into a long line and a long wait. read more

Nice staff. Sometimes it's a long wait, but I'm grateful that for a relatively small amount of money, I can ship a package from here to wherever I want. I mean, think about it. The USPS is the best invention ever! read more

Why is this facility even here? They are worthless! I order from Amazon so that packages can be delivered to my door. I am elderly and cannot lift boxes. This facility does not deliver Amazon boxes to the door. I've complained to Amazon. I live within the city limits. Down I go to pick up my oversized packages. They don't offer to help me, and when I asked for assistance they said I could use their cart. But I can't lift the box into my car!! That's why I order from Amazon!! To make matters worse, I used the cart, but the automatic door opener didn't work. So a very nice lady who happened to be in the post office as well helped me with the door. What a crappy place. Lazy and disinterested. One star doesn't say it loud enough. Not good? Awful, embarrassing, disgusting service. Close it down and be gone with it. read more

wtf? Luckily nothing is missing. Did this happen in transit? My package came pretty much opened. read more

US Post Office - Wtf? Luckily nothing is missing so was this in transit? - Post Offices Near Me - Santa Fe, New Mexico

it blows my mind how bad US postal service is in Santa Fe. Every year, it is worst, the incompetence and rude behavior defines who those who work for USPS. read more

Sadly awful. P.O. Box service is absolutely useless. Ive had to come to the counter and request them to double check on a package at least ten times in the last six months. They're always super rude too. Never had a single positive experience. Don't use this post office and if you're in Santa Fe, just don't use mail. read more

I'd give them zero stars if I could. I purchased a PO box online because I'm going to be in temp housing while transferring to a new job. Nope, you have to have a physical address in the area you are moving to in order to open a box there. Asinine! And whats worse is you have to have 2 forms of id showing said physical address. WORTHLESS! 534 N Guadalupe St, Santa Fe, NM 87501 Do Better or don't offer fakes services! read more

I interacted with two employees. Both were great and personable. I got good advice on a tricky request and was out of there quickly. Just what I want in a trip to the post office! read more

This Post Office has never been good, but lately, they have simply STOPPED DELIVERING THE MAIL. I track my shipments and they are in town for delivery, but I am lucky if I see the mail carrier once per week. Neither the phone number nor the fax machine are ever answered. I stopped in the other day to buy stamps and let them know that I have not received my mail for four business days. They were all out of stamps and you can probably guess their reaction to my complaint. (And if you can't, I'll tell you: They don't give a shit.) read more

US Post Office - Holiday season. City of 84,000. One employee. And some of y'all want the government to manage heath care, too. - Post Offices Near Me - Santa Fe, New Mexico

The service has always been good. I have observed nasty customers yelling at the counter people and somehow have kept their cool. Our mail service to our neighborhood has almost always been perfect. Thank you for your service especially these past few years of pandemic! read more

Honestly, when I looked up the address for this post office on Yelp, I could not understand how a post office could have a two star review. But after waiting for 30 minutes in line with 10 other people, and having the guy be an absolute jerk when I got up to the counter, I understand how there could be a one star review for a post office. I wasn't the first person he was rude to either. The man behind the counter ruled over his postal domain like his power was all encompassing. Despite me providing a USPS document dated April 2019 which stated that my intended items were indeed media mail, he refused to let me. And he was really rude about it. I've been to post offices around the US and had plenty of surly assistance provided there, but this guy takes the cake. Turns out, I can just go to a different post office and mail my stuff. No questions asked there and polite service rendered. I really feel for the poor folks who have to use this post office as their main mailing station. Totally sad for them. read more

I thought it was just happening to me, but after reading most of the reviews, I see we're all being held hostage by a poorly managed and staffed post office system. My mail isn't getting delivered and also going to the old address after 2 years. I've filled out 3 Change of Address forms. I stopped our postman and told him I'm not getting mail and he said, "If I'm off that day, and someone else is assigned my route... If they can't find the address, they just mark it 'No Such Address' and take it back to the post office." Held hostage... And no one's coming to help. read more

Just got someone else mail!! Called USPS! They didn't give AF. We wrote - Return to sender remained it !!!! Defund the usps !!!!

An audit of this branch is necessary. Mail is repeatedly misplaced and missing. It miraculously appears when complaints are made. Service is abysmal. Management is terrible; there are no repercussions for poor mail delivery. My mail comes out of the Federal Plaza branch. I have been in Santa Fe for two years and have already had at least five major problems in getting mail. Once, I found out that I had about six month's worth of one year old mail (my mail and the mail of the last homeowner) bundled in a corner of the Federal Place branch. No wonder I was missing mail. Repeatedly, the tracking system sends me a "Delivered" message, but packages have not been delivered at all. They show up a few days later (after I make calls and visit this the branch looking for the package). The mail carrier is reporting tracked packages as "delivered" when in fact he has not done so. On three other occasions, my packages went missing even though I had tracking numbers. The staff makes little effort to fix problems. The sense I get is that there are no repercussions--so they feel no pressure to fix things. Lastly, I read several references to the rudeness of the staff. It's been my experience as well. I have had to visit this branch many times in search for missing tracked mail. Most employees at the front desk are very rude. When they bring out a supervisor (there have been several), he has usually been polite and at least tried to help. However, it's going on two years, and none of the supervisors have been able to fix the problem of misplaced or missing mail and packages. read more

Where is my mail going? It is not coming to my house, yet I have email notices saying I have mail arriving soon. So far in the past six months you have lost two bank cards that never arrived, so I needed to have the cards delivered to the bank instead to receive my card. It took me almost two months to get a card for my checking account. Now my DMV driver's license is lost in your mail space. And the DMV wants to mail everything to a physical address. Please get it together. read more

In Santa Fe at the WorldMark Santa Fe. Within walking distance of the Plaza SO we decided to mail postcards since we walk right by the PO. We intended to buy postcard stamps but the line to the window was out the door!!! Probably could have gotten stamps from a machine but didn't see one and the crowd had malice on their faces so we decided to not try to squeeze through the door to look for a machine, I hate machines anyway and they don't like me either so it's mutual! Rather than wait in line forever or risk the wrath of man or machine we decided the best part of discretion was to just leave. Another lesson in poor customer relations. read more

We're staying in Santa Fe only about 5 blocks from this Post Office so decided to walk by and mail some postcards on our way to visit the Traders on the Plaza. We wanted to purchase some postcard stamps but the line was out the door! We just mailed our cards with some Forever Stamps I had in my purse. It is very disappointing that the Post Offices in larger cities are not up to par when meeting the publics needs. We live in a small town in the Midwest and our post office meets our needs including hand stamping when we ask. The Union Station Post Office in Kansas City cannot meet all needs either... Is this possibly an increasing problem in our world ? read more

Horrible. Delivery is unreliable (carriers often just don't deliver the mail, especially on Fridays when they want to quit early and ESPECIALLY if there is a long weekend starting), and the people at the counter are deadpan, disengaged, unresponsive and as close to flat out rude as they can get away with, and as slooooooowwww as any "customer service" I've ever received anywhere. And the office is understaffed. The main post office in a city of 80,000 with most often ONE line open. But, three suggestions for all my fellow sufferers: First, get "Informed delivery" and you'll get an email everyday of the mail that is supposed to be delivered. That way you can PROVE that the carrier didn't deliver it. Here's how: https://informeddelivery.usps.com/box/pages/intro/start.action Second, here are the names and emails of the Assistant Postmaster, the Postmaster and the regional supervisor: William.B.Bryant@usps.gov Dona.J.Roberts@usps.gov christopher.arroyo@usps.gov Third, the customer service number to file a complaint is: 602-683-4276. Get informed delivery, and I suggest you keep the names, emails and phone numbers above. You're going to need them. read more

I am experiencing delivery issues at 100 Rio Vista place. We have marked boxes but the currrent dellivery person puts the mail of other residents in my box and who knows where mymail goes. I notice one driver who is in a constant rush and drives very fast in this crowded community. I can only hope things will change for the better. read more

Dropped off return to QVC three weeks ago at main post office, always get notification when return label scanned. Have not received notification nor has QVC received return. So either lost at facility or someone at facility took package home. I am paying for a pair of jeans that I don't have. read more

Customer service is as bad or worse here than the Guadalupe Rd location. I use the self service kiosk most often so that I can buy stamps, mail my packages, etc. and not have to stand in the habitual long lines. However, the box to put the packages in has been broken for months. Literally...months! A lady in front of me asked a clerk when the pkg dropbox would be repaired. The clerk was rude and snapped back, "It's expensive and we are trying!" (Hint: try harder!) "Put your pkgs in the regular mailbox." (Uh, most pkgs don't fit in a regular mailbox, hence the reason for a pkg drop box!) Anyone understands a week or two of something being broken and unusable, but after months, it seems downright incompetent and yes, ignorant. The Santa Fe "mañana" mentality is alive and well at the Santa Fe PO locations!! read more

I gotta say - I was a little worried bringing my packages to this USPS given such poor reviews. I can't discount these reviews, and I really hope this branch is listening and doing something about it. I happened to have a very good experience this afternoon, thanks to staff members Steve and Cariña. I am moving from SAF to NY in a few days, and had three big boxes (~30lbs) to ship out. I've heard good things about shipping via USPS generally. I got there around 2:30pm on a Saturday and while I thought it closed at 4pm, it's actually 3pm FYI. Steve was kind and helpful - he told me I needed to write the to and from addies on the boxes in marker (they only print out the postage). He lent me a dolly to bring in the other boxes from my car. I got everything I needed with no issues, and was in and out within 20 minutes. There was a bit of a line but there were 2-3 people working and things moved pretty quickly. read more

No accountability, very unprofessional, problems are only solved when a supervisor is requested. Who hires these people?

horrible customer service. they have been misplacing my mail for years now, gotten much worse now. no one answers the phone. Charles Chavis, postmaster, refuses to answer calls or inquiries. read more

I did finally get my claim paid by the US Postal Service. It took a few weeks but they made good on it. Still, no real response to the issue. Beware of this post office, try to ship directly from your hotel if you are vacationing in Santa Fe. read more

DITTO.... useless sacks! Lost, then mis-delivered (twice) my certified, time sensitive documents. First class, certified mail took fifteen days to deliver. The day I tried calling, to ask for assistance, their phones were off the hook for 5-6 hours, during regular business hours. What a JOKE!. read more

I have never seen the postal employees so slow then they are all over the Santa fe area. They are under staffed, rude,don't call you back when you are trying to track a package. I wish there was another alternative for mailing Christmas cards. I won't be sending any this year because of USPS in Santa fe. read more

Proactively rude and aggressive customer service. Have never experienced such behavior - and I was only dropping off a click and ship package and mail, which I Hope makes it to its destination. read more

This is the worst post office I have EVER been to in my life. The employees are rude and seem like they would rather be somewhere else. I have been in here multiple times with the same exact outcome....stand in line for an hour...then be treated rudely. I have asked to speak to manager and am told they don't aren't available...then I ask for a call back from them and don't ever receive it. THEY NEVER ANSWER THE PHONE EITHER. read more

OK - So, it's a post office. It's a cool old building, I seem to go when it's not too busy and when it is, at least they use the number ticket thingy. And the folks that work there have their own speed but they are pretty darn nice. read more

Terrible, terrible, terrible. Steve , the clerk, was not only like the sloth from Zootopia, but was so very rude to every customer. I thought I had to be on one of those joke shows. I did not know someone could be that mean read more

Nice people work there. Some of the customers are very rude. Such as asking condescendingly for the impossible or blaming the guy or gal at the counter for lost mail. As if those workers have any control over a nationwide mail system. read more

I order from Amazon and every time they send through USPS, the package is always late or not delivered. I just received a note that the package was too big (I can't help that) and they asked me how to re-deliver. I said they could drop on my front porch by marking it on the note they left in my mailbox. The note has been in my mailbox for 3+ days now & the mail carrier has ignored it entirely. I tried calling the main branch and it rings & rings and then sounds like someone picks up and then hangs up. I can't get through to the Main branch and when you call the 800 # is says there is a 50-55 minute wait. They are not reliable at all. read more

Horrible customer service and incredibly rude. There is always a line and once you finally make it to the counter they seem to do everything in their power NOT to help. The last time I was there I waited in line for 30 minutes just to pick up some mail; when I finally arrived at the counter the person sitting there--Steve--told me he was leaving for lunch and walked out while I was standing there. It has been my misfortune to have had him "help" me before--even though I have the email saying I have mail to pick up on my phone in my hand and am showing it to him, he will say "It's not here." I am not sure what his problem is, but he seems perpetually distracted by teenage girls who come into the post office. So, not only is he rude and unhelpful, his leering and muttering under his breath about the girls is appalling. This post office has also "lost" packages that were sent to me, so I now try to use other delivery services when I order. read more

A package was delivered today and usually it is brought to the door and placed under the portal. However, today it was left partially in the driveway in full sun. The package was not discovered until near dark. read more

Since just before Christmas 2014, I have had packages missing from my post box on highway 592. Theft? Sure, but who's doing the thieving. So I got a post office box at the Tesuque station. Service there is great. However, the forwarding order handled by main SF post office personnel is ignored at least half of the time so packages are still going missing. Packages that are scanned as delivered so no collection on insurance. The latest item to go missing is my new debit card. Main office management is useless. I'm writing to my Congressman. Maybe he can convince management to see that people do their jobs without delivering my packages to themselves. read more

I was vacationing and had 2 packages to mail home. The only pleasant thing about this experience was that there was no line & very few other customers. One box was ready to go. The other was a large "flat rate" box that I needed to put together. When I asked if he had tape available the sole male clerks gruff response was "there's tape over there". I said "oh you have to purchase" to no response. Once ready ( including $3.49 for a roll of tape to close a box that post office supplies) I went through more rude conversation simply attempting to get my boxes mailed within the US. Another person came in to mail a box when I was there and went through the same profoundly rude conversation. I gave her my tape to use on her box. I also had a postcard mailing to Thailand...once receiving the stamp I asked if he could take the postcard or did I need to put it another appropriate place. His response was "I really don't care". I decided that he needed to take it for me. By then I was ready to seek a manager but decided to just go on my way! I also visited a US post office in Las Vegas NM and can only rave about the friendly face, service & conversation I experienced. My tax dollars contribute to Clerk 19s salary...so much for our tax dollars at work! read more