It's a huge post office, but way under staffed. I was there at ten in the morning on a Wednesday and the line was already about twenty people deep with only one person working the counter. I turned around and left and went to the post office by the old courthouse downtown where I was in and out in no time at all. read more

If I could leave a 0 star I would. This postal service does not give customer service at all! I mailed a package to my son and it has been sent back and forth from this facility to Albuquerque distribution center six times. It was processed to return to sender on December 20 but it has been back-and-forth back-and-forth back-and-forth. I tried to call this post office and they hung up on me immediately they did not answer. They just picked up the phone and hung it up, bad customer service. They do not pay attention to the address or mark the packages correctly or do their jobs correctly. UPS had no problem getting a package to my son. This USPS has been nothing but trouble! PAY ATTENTION TO YOUR JOB!!! read more

Every time I come here this is a long line out the door... like 15-20 people in line with only two employees to help everyone. Allow 30-45 mins to get your postal business done here. read more

There used to be a good post office but times have them lacking in their jobs. No reason to be holding parcels from some fictional rhetoric that by making a lame excuse not to deliver the day after the post office has a parcel and not delivery while the customer patiently waits... 0 starts read more

These past three years, this USPS has become less than worthless. When I order something to be shipped that is bigger than a coffee mug that doesn't allow me to select a courier, and then get a USPS tracking number, I know that the package will not be delivered. The tracking information says "We attempted to deliver your item at 5:18 pm on October 10, 2024 in SANTA FE, NM 87507 and a notice was left because no secure delivery location was available." But the didn't even load the package on a truck, and they didn't leave a note in my box. I would be less frustrated if the update didn't lie and just said, "we were too lazy and incompetent to deliver your package, and you need come get it yourself," but they go the extra step of pretending they tried. Privatizing the USPS can't come soon enough. read more

US Post Office - They lied, didn't even load the package on a truck, never attempted to deliver it, then threaten to return it if you don't come do their job - A USPS tracking update showing delivery attempt details, with handwritten notes indicating issues and comments about the delivery process. - Post Offices Near Me - Santa Fe, New Mexico

My package is going from the Albuquerque facility to the Santa Fe post office then back to the Albuquerque Facility and again to the Santa Fe post office. You would think that they would bring it to my house, oh no, it is more fun for them to play ping pong. What incompetence and stupidity! read more

Misboxes and loses mail all the time. Says delivered mail when they didn't . Never answers the phone.

For any post office services. This place closes at 5:30pm not 6:00pm. }%%+=^%##m##^**%# read more

Pitiful. My mail carrier often stuffs packages in small box for mail in envelopes, thus jamming the box and preventing me from opening with my key. Notes to unnamed and deliver pkg to my door or place in parcel lockbox are ignored. No published phone number for branch postal offices in Santa Fe. So must make trip across town to overcrowded, understaffed facility. I am 70+ years old and mobility handicapped, making this very difficult and dangerous. The crowded parking lot often with no available handicapped parking places, plus standing with no place to sit for slow, long lines of disgruntled customers. Please do something to improve this horrid lack of service. read more

This is an update to my review as now this is the 4thr time dealing with the same issue that my carrier just doesn't deliver my mail and no one can explain why. I warm all the vendors I deal with not to Use USPS since the deliveries are unreliable. I am not sure why no one cares. I just left the post office again to get my mail from The last two weeks to again get no answer to why and no follow up. It is a huge problem here and so unfortunate that anyone has to even use their services. If this were a private business it would no longer exist. read more

So far, in the last two months , several checks (with documentation sent via my email ) were sent to my Pacheco St. box were never put in my Pacheco St. Box. The latest and most stressful is my replacement bank card, which I sorely need.I received a notice from my bank more than three weeks ago stating the replacement card was in the mail. I am currently in Mexico with no means to acquire cash using a bank card, as of course, US checks are not accepted here. My friend checks my Santa Fe mail regularly. I called the office numerous times and no one picked up the phone. I wonder if a Pacheco St. employee throws mail away when they get weary of filling boxes? Is that not a crime? Is there a federal agency that can check on just whom is behind the madness there? read more

My first experience after moving into my apartment was a package for was left on my neighbor's porch. The package had been opened and the contents stolen. There was a sticker on the package from the post office that said damaged, so the post man just dumped it the wrong address. Since then the mailman delivers mail to my mail box, but if there is mail is mail in the box to pick up it's ignored. read more

Aggressively poor service. Good news about the poor ratings there was a very short line. But even as a lifelong USPS customer, I was not able to get a short piece of tape to secure an outgoing envelope. I didn't need a $4 roll. I could keep buying stamps and using the USPS or I could do it all online. read more

Not good at all my brother Salvador R. Sanchez had his package stolen by the carrier the carrier got fired and arrested but the US post office denied my brothers claimed to replace costs of package read more

Just had a postal worker reject a package for some made-up logic that "made sense to (him)." Really need IQ tests here. Shipping a bomb is one thing, but shipping a drawing of a bomb is completely different. One should be rejected, but the other should be perfectly fine. But some knuckleheads think they are the same. The package was rejected (get this) because of a STICKER that was on the box! He was worried that it represented what was inside the box (it didn't). The issue? A tiny battery, but there WAS NO battery. THAT'S why it was being returned! And 3 of these items were JUST SHIPPED to me via USPS!!! Working himself right out of a job. read more

Awful customer service. Pre-covid as well. I'm not sure why they need to be so rude. Is that a requirement to work here..?

Hands down constantly the worst post office I have ever been to on average every time I have come to this place there is 17+ people in line waiting to be helped. It's dirty most of the mail boxes are broken the automatic machines can't do media mail. read more

There is always a long line because the employees are so slow. The woman who sold me the postage was very rude and frustrated. But that's okay. If I worked in a depressing office such as this post office, I would also hate my job. read more

This has to be the worst!!!! They gave only one day's notice that they were increasing my PO Box fee to $59.00. Sixty dollars for a PO Box??? And why is this GREED necessary??? Why only one day's notice??? I am very sure they stay up at night trying to figure out how to make this world a better place....... read more

After reading the poor reviews, I should have known better. Being from out of town, this was the closest PO to my hotel. Of course it's after hours & all I needed was the self serve kiosk. The place looks like it's been looted. There are zero boxes or mailing materials available & the kiosk's printer is broken, so I can't mail a package or buy postage. Please FIRE DeJoy before he completely turns our postal system into shambles. read more

Answer your phone you idiots! This place is not helpful.

I HATE leaving bad reviews. But my oh my! This place needs some help. Every time I have been in the drop off location on Pacheco the staff is incredibly rude, slow, and act like your a burden. I get it - work is hard. Almost no one likes their job, but please please try! read more

Horrible customer service-the worst I've ever had! Do not go to this post office if you want to deal with pleasant people because there are none to be found! My receipt says clerk number 15 and he was so rude and unprofessional-he literally snatched the envelope out of my hand...if I hadn't already paid the postage, I would have walked right out of there! Do yourself a favor and never go to this post office! read more

I am not sure what everyone else is taking about. I use this Post Office a couple of times a week. everyone I have interactions with are helpful and efficient. While I may have issues with how the Postal system is managed, that is hardly the problem of particular branches much less the individual employees. I will remain a customer of this branch for as long as I can. read more

Service is abysmal. Management is terrible, and there are no repercussions for poor mail delivery. My mail comes out of the Federal Plaza branch. I have been in Santa Fe only a year, and have already had four problems in getting mail. Once, I found out that I had about six month's worth of mail bundled in a corner of the Federal Place branch. No wonder I was missing mail. I even had tracking numbers for three of the pieces of mail. The staff doesn't care about missing mail. They make little effort to fix problems. The sense I get is that there are no repercussions--so they feel no pressure to fix things. read more

So the only reason I give it a two is for NANCY my Carrier, the rest is a shit show. I sub picked up numerous packages from me yesterday, yes I watched and never SCANNED THEM. As a business owner this is a huge issue for me. I have literally called them about 50 times today and no one answers. read more

Thee Worst Post Office in the Nation . . . hands down! Why you ask? Let's start with the wait and the customer service: The wait is around 20-30minutes. Most of the staff is rude and unprofessional. I had 'Sparky'. He was extremely rude and worked inefficiently with no sense of urgency. Sparky had all day but I did not. For example, when I told him the wait was unacceptable he told me, "Go back where you came from!" How professional and hospitable Sparky! Having lived around the world, I'm not accustomed to this type of unacceptable customer service. There are numerous reviews on Google regarding the rude and subpar customer service experiences at the Pacheco Street post office. The Pacheco Street post office is a prime example as to why post offices should be privatized!! Then maybe employees like 'Sparky' will realize that without customers he does not have a job. Avoid the Pacheco Street post office at all costs. Unless you like to waste your valuable time and receive rude and deplorable customer service. read more

The place is obviously short staffed and lines are always long here. So, before heading out, mentally prepare yourself for a long wait unless you are able to use the self-service machine (which has been out of order twice over the last few months). Santa Fe needs to build some more post offices, there are not a lot of them offered (which by the way, two of them are hidden in malls)! The postal attendant was rude, rude, rude to another customer. After waiting in a long line, a customer goes up to the counter without being told to do so and you'd think the innocent customer killed the postal attendant's first born child! The postal attendant just started complaining to me (who DID wait to be called) about the customer. I understand that customers can get annoying but there is no excuse to openly vent about your dissatisfaction about customers at the front counter. Besides, you are government employee who has a cushy job, competitive wages, good health benefits, pension, and other perks, so I don't feel sorry for you!! If you don't like your job, quit. Otherwise, shut your cake hole! read more

Great post office with good parking, clean and helpful employees. I'm sure all the people complaining about the post office will be really happy when it costs $10 to send something and the CEO gets paid $30 mil like fed ex or ups. read more

Only come to this post office if you have an extra 30-45 minutes to waste. They never seem to have enough staff scheduled to work. Bonus star because the staff is usually friendly despite probably having to deal with grumpy clientele who are frustrated from the wait. read more

Dropped carefully wrapped, labeled, pre-paid USPS Priority Mail Small Box into lobby package drop box. Three days later it has not been scanned, tracking numbers shows only "pre-shipment info sent to USPS, awaiting item." So they have somehow apparently lost it. Tried to call multiple times, phone never answered. Tried to go to post office to inquire, long line served by slow-moving clerks so abandoned effort. read more

Straight up horrible horrible service especially during Covid. Last year when I would order online the packages would be in the mailbox lockers but this year the mail lady sends the orange slips in the mailbox so I have to go to the post office which is a 30 minute drive and it seems like everyone has the same issue. During Covid shouldn't we be at home getting packages not going in public risking getting Covid. The lines are always long and there's only 3 workers at most. And it's like they move slow on purpose! It's ridiculous. And when you trying telling them your complaints they argue with you and it's very unprofessional. read more

I wish I could give zero stars. This place is supposed to be open until 4 pm on Saturday. Nope!! I got here at 8 minutes to 4 and the place is closed up tight. Not one single box, envelope or label in the self serve kiosk and they are not even supposed to be closed yet. At least 10 more people came in when I did or right after and looked around in bewilderment. One lady let out a choice epithet. I muttered mine under my breath and wandered around not quite believing that there is an entire self serve machine with a long line and not one single post office envelope or box in the entire place. Come on people, this is a government service!! Some of us also work on Saturday and squeak out a few minutes early to make it to the PO only to find tumbling tumbleweeds in the joint and no supplies to do it ourselves. Outrageous!! read more

In the past week, I've had two different packages from two different companies delivered to the same wrong address. This doesn't seem to happen with any carrier, other than that US Postal service., read more

This is for the national call center management. I called with concerns regarding forwarding to a different address. Very professional. Positive clear communication about what to do with the possibility of different scenarios I inquired about. Thank you for your excellent employees. read more

I've been coming to this post office for several years, and the customer service is still lacking. I often wonder who trains your staff on performance, speed and customer service. read more

This post office has the best service I've seen. At one point I bought something thru eBay and the unit got dropped off my shipping address. There are 175 units where we live, and the item was a new iPhone for my wife. I went by this Post Office and the supervisor came out and took my information, and later that day they located the package and brought it to me. On another occasion the post man knew there was a second package coming and went in search of it, then made a special trip back to deliver it. These guys deliver! read more

I too would give them less than one star if possible. For Christmas one year I received a perishable package on February 1, marked with several dates on it, but delivery was never attempted. The manager I talked to really didn't act like he cared. I live outside of Santa Fe and continually receive notices that delivery was attempted for (usually very small) boxes, but it has not been -- I was home all day, or it could have been put in the parcel box at my mailbox. The supervisor says that should not be happening, but I'm currently waiting 4 days for a redelivery that was again not attempted. Lazy delivery people and post office workers that don't give a darn about their jobs. I have no recourse.... read more

I would rate less than one star if possible. Since last spring 2015, I have had to call five times because John, a mailman, never delivers the mail on the date it is due when vacation holds expire. Not only that, but I have to call to get my mail delivered. I have now talked wtih three supervisors who have all said they would talk with John.. Today they were going to hand-deliver my mail asap due to it being over two days late, but then they called me three hours later stating they had nobody available to deliver it so I could come in and pick it up. Last spring, before ever speaking with supervisors, I spoke to John directly and he said I should come pick it up when I am gone so long and argued with me that I was gone longer than 2 weeks (it was 10 days). I asked why does the USPS website give you the option to have it delivered if that is not an option. His supervisor did not agree with him. If this was a private business they would be out of business. Unfortunately, this service I am working and paying taxes for does not provide the basic service it is required to do - deliver mail! How difficult is that for a mailman to do? I guess it does not attract the best and the brightest or it is too hard to fire inept government employees. read more

OK, going to the post office is never a treat and having lived in cities for most of my adult life, I am used to waiting in lines. I did not find this post office to be much different than most others I have been in, so I am not certain why people are so down on it. Anyway, I did have to wait about 30 minutes, but when I did get to the counter the post person was very sweet--certainly as sweet as anyone should be expected to be when she stands in the same spot for eight hours and deals with dozens of annoyed patrons. I think it is fine. I am trying to recall if I have ever been in a five star post office? I don't think so, and I am not sure what one would look like. Shiny, probably shiny. read more