This sucks. I tried calling them because I needed help with a package that had my deceased…read moregrandfathers stuff inside. I tried calling them multiple times and they never picked up. We pay to have a post office so you should give the customer service and answer the phone when people call because it's probably important

Just be aware this post office is in the center of the Santa Fe Mall shopping center, by JC…read morePenny's. I was running late and almost missed the 5:30PM closing time. I'm from out of state and could not tell by the USPS map that this location was in a shopping center!!

This is for the national call center management. I called…read morewith concerns regarding forwarding to a different address. Very professional. Positive clear communication about what to do with the possibility of different scenarios I inquired about. Thank you for your excellent employees.

Same shit I am dealing with! Super ass long line. 4 people at the counter.... the staff? Who tf…read moreknows. They lost my package.... and herr i have to go track it down. Im sure i won't find the Danm thing. Thats their fucking job!!!!! I hate the USPS. Useless

I just tried to drop off a package at the post office at 4:40, the mailbox sign said it was open…read moretill five, so I knocked on the door and said I need to mail his package and the box is supposed to be open till five, and the very rude man on the other side of the door, said I can't help you. I said, the box should be open till five and I need to mail this package, to which he replied, go to the other post office. I knocked several more times, and he just ignored me. This person should not be working here. The least he could've done was to open the door and take my packages--if he didn't want to unlock the box that he closed early. This is the person working the afternoon shift on Monday, December 11.

I thought I had left an envelope in the Post Office. I asked Dmitri if he had seen it. (He denied…read morehe was Dmitri btw). I received no help and was threatened with his calling Security when I insisted on speaking with Jackie. He escalated the whole exchange. He watched me waiting for Security knowing he had lied about calling them. Insulted me some more. He has exhibited the most discourteous, disgraceful behavior I ever experienced at a Post Office. If he ever gives you trouble report him to Andre the manager at the Main Post Office and he will handle the issue. I also reported him to the USPS Consumer and Industry Contact Office. He definitely should not be allowed to interact with the public and I will do my best to make this happen.

I have Always had WONDERFUL experiences with our downtown Postal clerks and have stated so. I wish…read moreI could remember all their names, but Today was KEN, gentleman extraordinaire. He was polite, efficient and clearly knew how to help me the best, Thank You, Ken for being part of our PO giving me the assistance that I needed. God Bless you & yours, MCH, former Host/Floor Mgr. of Clint Eastwood PBH, former Head Pro/GM for Pebble Beach

Came to this post office to mail Valentine's Day cards and was told by the post office employee…read morethat they didn't know how many stamps I should use. I mail cards at least once a month and I have never been told that the amount of stamps could not be determined. Deeply disappointed by the interaction and the lack of knowledge and customer service.

Always fast and friendly. Hardly a wait. Open on Saturday's which is a great help. Has nice boxing…read moreup station with tape.

Super nice and helpful staff. Packages delivered on time. Highly recommend this placeread more

This place is just a disaster. Takes days, weeks and sometimes months (and sometimes never) to get…read moreyour mail. Just walk in and you'll see what a cluster it is. We've complained to the ipostal1 people and they no interest at all in looking into the mismanagement.

DO NOT TRUST THIS OFFICE. Over the last 9 months, they have consistently lost my mail. Ipostal1…read morecompany's Santa Fe office is incompetent and understaffed. As a result, I have complained before and now again. Every three months I am given a stack of 6-8 letters that have been sitting there, unscanned, and despite my going in every Thursday or so to pick up parcels. Because of their inability to do what your company promises (24 hours between scan/pick up), I have got a package sent to me in May that was give n to me in October. Today, the fourth time this bulk late delivery has happened, there was a notice from my car insurance from Feb. Another from Income support in November. A notice from my health care that a mammogram had found a lump - on Feb 5th. There is no excuse.

Needed to return an Amazon pkg and this was the most convenient location en route to Albuquerque…read more Upon arriving, some employee was standing at the door shouting at me upon getting out that it was being remodeled and to go to another location. Like, really? Couldn't you post a sign out or post it online that you are temporarily closed??? It was also a little difficult to find as it is tucked away in the back.

I was in and out of here in no time. There were a couple of people in line in front of me, but…read morethere were two girls working the counter so the line moved right along. The UPS guy was there picking up packages and it looked like he was about to leave but he stuck around when he heard me say I needed mine to go out ASAP.

PakMail is on top of their game and a pleasure to work with. The staff is knowledgeable and…read moreresponsive, and they know how to crate and ship! PakMail is our go-to shipper in Santa Fe. We know the job is going to be done right from beginning to end.

I bought a Kiva ladder in Santa Fe and Pak Mail was recommended to me as the place that will pack…read moreand ship anything! They didn't even blink when I walked in with my ladder. The price was much more than I expected to ship to California but they created a custom box with excellent packing and it was shipped FedEx in perfect condition. I highly recommend them for all your packing and shipping needs!

Visiting my sister in Santa Fe and ordered a highly perishable probiotic from California and had…read moretwo day delivery. 4 days later, no phone call, no attempt to deliver, my delivery person was "Adrien." Now I'm out an order that was $100. Next time I will use Amazon.

I'm 68 years old with health issues. I managed to schlep four large 40 lb. packages into the office…read moreonly to be told they couldn't print out the labels for me. WTF? They finally got someone to help me reload the boxes back into the car. Went to the Cerrillos Road office next to Olive Garden and they took care of the whole thing for me in less than 5 minutes.

I prefer to leave positive reviews for places, but sometimes an experience is bad enough that I…read morefeel obligated to warn others. I paid this UPS Store over $200 JUST for packaging four car wheels (over $50 per wheel). This did NOT include shipping -- I provided the labels separately. These were shipped as four separate shipments (one wheel per box) and every single wheel arrived damaged. When you are paying $50+ per wheel for what is ultimately cardboard and packing materials, the expectation is that you are paying for the store's expertise and professional judgment in packaging expensive, heavy items so they actually arrive safely and undamaged. I specifically chose to pay professionals because I wanted them packaged correctly and safely. I even called ahead to discuss box size and was told extra room would be left for bubble wrap, padding, and protective material to keep the wheels immobilized. Instead, the extra space was left empty. The wheels arrived sliding around inside oversized boxes with only a couple of lightweight packing pillows that did absolutely nothing to secure heavy metal wheels. There was no meaningful foam, Styrofoam, rigid protection, or face protection, which is especially frustrating because the wheel faces (the most exposed surface) are exactly what suffered the worst damage. Afterward, I spoke with the manager, Joseph, who was polite and acknowledged the wheels had been poorly packaged. He specifically told me the store should have offered a more robust packaging option, which I absolutely would have paid for had it been offered. He also told me he intended to refund the packaging charges but said he needed ownership approval and was confident it would be approved. The next day, ownership refused. I was then told to pursue a UPS insurance claim -- despite the store acknowledging the damage resulted from inadequate packaging. UPS reviews packaging as part of any claim, leaving me in the frustrating position of being expected to pursue reimbursement for damage the store itself acknowledged resulted from how the items were packed. I remained polite and patient over multiple calls and gave the store every opportunity to make this right. Unfortunately, after they refused to even refund the packaging charges, I was left to pursue other avenues. See the photos and judge for yourself how a heavy wheel would fare bouncing around in a box with that much empty space and so little protection. If you are shipping anything valuable, fragile, or heavy, I would think very carefully before trusting this location to package it.

This place does not offer full service and should be updated to say that online. What a waste of…read moretime coming here for no reason. It's so tacky to only have hand written signs all over the window saying they are closed and only let people who have po boxes access it. You can only pickup, you cannot drop off. Such a total inconvenience. Please be aware this is not a full service site!!!!