This proprietor proceeded to insult me personally, calling me "such a male chauvinist pig"(!) She then said "Oh, I want to punch you so bad!" I said "Okay, I'll call the cops on you," to which she replied "Go ahead, I know all the cops, welcome to town, motherf*****!"
UNBELIEVABLE. Worst. Experience. Ever.
Let me tell you about Alison Bennett, co-owner and the person I had the misfortune of dealing with today.
I brought in two watches for battery replacement. She spent about 10 minutes with the first one, then told me she "needed my muscles." She said the back was on too tight and asked if I could loosen it, handing me the watch and tool. I made an attempt, and then she said "Oh, use this cloth or you'll cut your hand open." I finished loosening it, then realized I had already sliced two of my fingers before she mentioned that danger.
She let me into her washroom and gave me a Band-aid, and I waited some more. Eventually she handed the first watch back to me and went to work on the second. I said, "Uh, it's missing a piece," and she said "What do you mean it's missing a piece?" as if I had just insulted her. I pointed: the metal buckle on the end of one strap through which the other strap is supposed to go was gone. She said "Huh," and started looking for it. After a couple minuted she said "It's not here." I said it was definitely there when I brought it in, and she said she didn't know that it was. Then she proceeded to help another customer who had come in while I waited, making me wait another 15 minutes.
When she finally got back to me I told her I needed to get back to work (I'd been here half an hour at this point), and she said again she didn't know the watch was whole when I brought it in, at which point I started getting upset. She then told me she didn't "need my s***". I said at this point I'd be happy with my watch back in the condition I gave it to her in, and she got progressively more upset, raising her voice and insisting she was not at fault and I was out of line.
After a few minutes of this, Melanie, Alison's mother and other co-owner, came in from the other room and tried to calm things down. This did not work on her daughter. This person proceeded to insult me personally, calling me "such a male chauvinist pig"(!) She then said "Oh, I want to punch you so bad!" I said "Go ahead, I'd love to call the cops on you," to which she replied "Go ahead, I know all the cops, welcome to town, motherf*****!"
Eventually her mother prevailed on her to leave the store, and Melanie helped me with the rest of the transaction. She apologized and did her best, but there wasn't much she could say to make up for her daughter. read more