After having a bad experience at the St Francis location since they were closed, I did not want to…read morego to the Guadalupe St location since it was inconvenient for us as we were heading to Albuquerque. There was a couple of people ahead of me in line so there was a little bit of a wait but not bad at all. The employee who helped me was very efficient and my return only took a min or two. The parking lot is a little congested and it is tucked away in a lil corner of a strip mall so hard to see.

Update to my earlier review: I was told on the phone that I could come in on Saturday, 04/18 for a…read morerefund. Came in on Saturday, stood in line for a while, and when it was finally my turn, not one of the 3 employees working had the skills necessary to process a refund. Could I come back next week? NEVER again...

Neither UPS nor FedEx deliver to my very rural location (50 miles from Santa Fe). They won't…read moredeliver to the local post office where I have a box, either. So I'm forced to pay for a delivery address for packages I order by phone and online. I've been a Post Net customer for 2 years now and am happy with their services. One time I had to make many copies and I was helped out a lot in the process by the clerk who was working at the time. He even gave me several free folders to collate the materials. Their location and available parking are very convenient when I go into Santa Fe. My only small complaint is they close on Saturdays on long weekends, after driving into town twice to pick up packages and finding them closed I've learned my lesson. I do recommend this Post Net shop.

DO NOT TRUST THIS OFFICE. Over the last 9 months, they have consistently lost my mail. Ipostal1…read morecompany's Santa Fe office is incompetent and understaffed. As a result, I have complained before and now again. Every three months I am given a stack of 6-8 letters that have been sitting there, unscanned, and despite my going in every Thursday or so to pick up parcels. Because of their inability to do what your company promises (24 hours between scan/pick up), I have got a package sent to me in May that was give n to me in October. Today, the fourth time this bulk late delivery has happened, there was a notice from my car insurance from Feb. Another from Income support in November. A notice from my health care that a mammogram had found a lump - on Feb 5th. There is no excuse.

Excellent customer service!!! Clear explanation of a variety of services that I needed! Thank you…read moreUPS for recommending Fed Ex! I have been back multiple times!

Terrible customer service today. To be fair, I should have known more about my computer (to…read moredownload, print what I needed) but I have always been helped in the past. I can understand not helping when it's busy, but when I'm the only customer in the store and multiple people are behind the desk chatting at times, that's unacceptable. I asked for help twice, got the absolute minimum of service and left unable to print anything. If Fedex can afford to lose customers with this kind of disgraceful service, they don't need my money.

PakMail is on top of their game and a pleasure to work with. The staff is knowledgeable and…read moreresponsive, and they know how to crate and ship! PakMail is our go-to shipper in Santa Fe. We know the job is going to be done right from beginning to end.

I bought a Kiva ladder in Santa Fe and Pak Mail was recommended to me as the place that will pack…read moreand ship anything! They didn't even blink when I walked in with my ladder. The price was much more than I expected to ship to California but they created a custom box with excellent packing and it was shipped FedEx in perfect condition. I highly recommend them for all your packing and shipping needs!

Don't even waste your time with the USPS offices in town, they're rude and always understaffed. Go…read morestraight here, you'll be helped right away by staff that actually wants to help you, they play music and it smells like coffee !

Walker and Justin took care of our many boxes of books and clothes, packing them securely, offering…read moreour pricing options and doing it all with kindness and professionalism. We were impressed by their expertise and patience. We give these staff members and their business our highest possible recommendation!

FedEx consistently delivers the worst possible service, which is to say that they don't deliver any…read moreservice at all. Missing packages, drivers claiming they tried to deliver but had a problem - I've heard everything from a dog attacked them (untrue) to no one being home (untrue, and why should that matter anyway? No signature required) to they couldn't access the house (untrue) to there was too much snow (absolutely untrue). Management is useless. Worst. Company. Ever.

Visiting my sister in Santa Fe and ordered a highly perishable probiotic from California and had…read moretwo day delivery. 4 days later, no phone call, no attempt to deliver, my delivery person was "Adrien." Now I'm out an order that was $100. Next time I will use Amazon.

My first time experience was good enough that I'll be placing another order this week. Overall, I…read morewas very pleased with the service and products that I received when I ordered by phone and then picked up my vinyl lettering. I had some confusion at first with what was given to me but, of course, in the end it all worked out just fine. Thank you for great service!

I submitted a postcard print online and got a call right away to confirm details and a few hours…read morelater I got a notification that my postcards were ready. The service was great, and the quality too!!!

Amazing service. I'm from out of town doing an art show, needed bubble wrap and they have amazing…read morebubble wrap!! Great quality! Great service.

Hard to fine but when you do great customer service. They are off the street and in the back. They…read morejust put up a new sign so it's a little bit easier to find them. Super friendly, very nice and helpful customer service. Usually they do business to business and they were very kind and getting me just a small amount of wrapping paper. Great value!

Just slightly better than the post office, but more expensive. There is always a line, but not near…read moreenough people working to handle it swiftly..

This place does not offer full service and should be updated to say that online. What a waste of…read moretime coming here for no reason. It's so tacky to only have hand written signs all over the window saying they are closed and only let people who have po boxes access it. You can only pickup, you cannot drop off. Such a total inconvenience. Please be aware this is not a full service site!!!!