There's a lazy girl with glasses and AirPods in her ear who's terrible. She has a nasty attitude and even smirks when providing the worst service possible. She needs basic customer service training and a uniform enforcement. read more

Helpful people and open on weekends. Willing to help with all your needs, cautious, respectful and helping.

The customer service here is terrible I have been here for 30mins calling Amazon as per request of UPS staff in store who said they need twO labels for one purchase. This was a huge desk that I needed a truck for but because of two bOxs we needed two labels. The amazon rep wanted to speak to the UPS staff to let them know they had made a note on the refund and to take the two boxes. They refused I understand the process but it wAs thE sheer rudeness of both ups staff who refused to speak to the amazon rep and made me carry the box with the desk back! Waste of 1hr things cOuld have been so better handled awful customer serrvice so glad we have a choice to go to another UPS store 2nd try at yet again awful service return your amazon packages to the ups store in Hayward UPS next to Target on Hesperian the best ladies and service is immaculate they absolutely know what they are doing here unfortunately at this branch they don't read more

Great customer service! It's been 3 times now that I've been there over the past month and they have greeted me with a smile as soon as I walked in. This last time I went in with my 2 year old son and the owners immediately and said hi to him too and brought out some stickers for him! They were very helpful with an item that I was clueless about returning to AT&T! I also had another Amazon return and they always make it super easy to return. I'm always out in less than 5 minutes. As I walked in, I the noticed the owner sanitizing EVERYTHING. That was great to see that they are doing their part to help all their customers and staff safe! Definitely will use their services again with confidence! read more

They filled in the wrong name on some documents I had notarized in the notary section of the documents. My documents were returned and I had to get notarized again and they charged me again even though I had the form explaining that the notary filled out their section incorrectly. I was also given attitude by the manager when I'm pretty sure he was the one that made the original mistake. read more

Alan T refused to accept an Amazon package even though it was no label, no package needed. I brought the item in an original box and he refused to accept unless I bought a box at the ups store. It's ridiculous this is how they're pushing their sales. read more

Lover is place! It seems to always be open and they rarely ever have a line. I've dropped all my amazon returns here and never run into any problems. It always in and out service in less than 5 minutes. I've also gotten my passport photo taken here. Be sure to come with your item packaged if it's not from amazon because they charge quite a bit for a box. Other than that I really like the convenience of this place and the long hours. Also, the staff seems to be pretty chill. read more

DON'T DO IT!! Go somewhere else. I ALWAYS use Fed Ex but decided to use this store because it was closer and more convenient. Dropped my package of on 11/22/21. Paid $153 for 2 day shipping to Georgia. Come Friday I get the word that the package wasn't received. Call the store and they say they'll call UPS. My package made it to Oakland, CA but now it's missing. Investigation opened and they're saying it will take 1-8 days. The staff is very dry and rude. They act like you're irritating them when you're following up on your missing package! Only one lady was nice but still couldn't give any info. They also didn't offer insurance on the package. NEVER AGAIN will I use this store or UPS. I will also make sure my family and friends don't. Get it together! You suck! read more

Rude people here. The have a bad attitude and don't want to help at all. I will never come back to this place. Zero stars

Waited till 9:30 on Tuesday 9-17 and store was still not open. 5 others waiting also. Left to go to Fairmont store. Manager should be fired, I hear this happens all the time. read more

Scheduled an appointment for a passport photo online here, only to arrive and find out that they don't accept the online reservations - still don't understand why it's offered to schedule online if that is the case. Please resolve this for future customers as this was a huge waste of time especially with my baby in tow! read more

Loved this UPS store until...new owners. Prices way higher...price t an amazon return label...$3.50 and did not tell me until AFTER it was printed. Taking my business elsewhere. THAT IS NO WAY TO GET CUSTOMERS.... read more

Really rude customer service and manager. They even argue with you when you tell them what UPS customer service has told you. When you show them that other stores DO show the expected delivery date on the receipt, they argue that its not a receipt even when you show them. I am STILL in shock about my experience here tonight. Update: after reading a few reviews, I see that there are new owners at this location. That explains a lot. read more

I would have given 0 star if possible. My package was said to be "delivered" 5 days ago but it never showed at my porch as the tracking details said. I checked my surveillance camera and the delivery man never showed up. Called this location and tried to figure out what was going on. The girl who picked up the phone was the rudest person I have ever seen. Told her the situation and she said she was busy and put me on hold forever. Called the second time, tild me to call back 30 minutes later because she was the only person working and she was busy. Called the third time after 40 minutes, she tild me to call by the end of the day because she is BUSY. I AM PISSED. So am I not your customer or what?? I said "You already had me call back 30 minutes ago and now you are telling me to call back again?" She kept saying that she is the only one working and she is too busy to deal with me and as I talked to her, she hung up the phone without saying anything. IS THAT MY PROBLEM THAT YOU ARE WORKING ALONE??? IF YOU ARE BUSY, JUST DONT FXXKING PICK UP THE DAMN PHONE!! IF YOU DON'T KNOW HOW TO DEAL WITH CUSTOMERS, QUIT THIS JOB! read more

Stephanie Encinas was great customer service representative. She was courteous kind and capable. She made great recommendations and even better replacements. She did a wonderful job, she got me in and out quickly and efficiently. read more

The UPS store now charges to tape a box. Definitely a thumbs down ! Moral of story: tape box at home or ship from somewhere else. read more

This store offered pretty bad service. When I got there this morning to print out. The lady on the counter was not kind when I asked a question about whether I could use my laptop or cell phone to print a file. She glanced sidewise at me and raised her voice when I asked same question a couple of times. They didn't know how to treat their customers. It was bad experience. I will never go there again. read more

The UPS Store - Printing Services Near Me - San Leandro, California

Went into the store to return something for amazon and didn't realize I needed to email the return label never had to before and the owner Mercy told me I had to pay 3.50 to print a piece of paper and then she could send it... then after she printed it told me I need to pay for a box well after that would be more than the return.... so I said never mind I don't want to send it and she says sorry still charging you cause I printed it.... her customer service was horrible I will never go back to that ups... and I was sending a package that cost me 20 bucks and she was so Set on charging me 3.50 she forgot to charge me the 20 but because of the good person I am I said I still owe 20 for the other and she still charged me the 3.50 I said I could of just paid the 3.50 and said nothing but since I'm a good person I'm honest ... you well you just like to ripe people off read more

I drop off 5 Amazon return package! Only 3 went in transit! Two of them were expensive stuff and never went in transit! Don't drop your Amazon package here! Somebody might be stealing your package here! I have to contact Amazon to get my money back! read more

Lady does not smile. Carpet looks and feels like raised asphalt. Want to buy a box? That'll be 2x the department store price. Want to ship here? That'll be 2x the online price. Want us to pack? That'll be $5.00. Your total comes to an arm and leg. read more

This UPS store is NOT professional at all. It's a poor representation of UPS as an organization. I had some very important documentation to fax and the daughter did not fax the documents properly. The store is in a 510 area code. I read the fax# to her with area code 925...... (bay area code) she asked if this was a local number??? Fax did not go through. As she's standing there trying to figure things out... she's reading my private documents - seriously?! - I asked her to refax the docs. Daughter proceeds to tell me (customer) that she knows she fax to the right # of which she could not repeat leading me to believe she faxed incorrectly. Then daughter goes on to help another customer after refaxing my docs she asked her mom to check if fax went through. As mom stands there she proceeds to read my private documents too - really?! - After all that $12.00 to fax 7 sheets of paper. Total rip off with very bad and unprofessional services. read more

I'LL NEVER COME BACK TO THIS STORE!!! Aside from the fact that they charge so high ($5 for faxing 3 pages + $2.50 for using the computer for less than 3mins + $1.00 for prints), the staff was not at all customer-oriented. Two female employees behind the desk were busy talking about car seats and strollers without even updating me first whether or not my fax went through. I even had to break their discussion just to find out what's going on. Even while taking care of my bill, they kept yapping away about car seats and strollers. They immediately went to the back to continue their discussion after I signed my receipt and didn't even ask if I needed anything else. Unfortunately, I found out through a text message that I had to submit another fax; so I had to call out their attention and break their discussion...again. OVERPRICED ESPECIALLY FOR ABSENCE OF CUSTOMER SERVICE!!! read more

I literally just left his store and felt I had to leave a review because of the amazing service that I just received from Jessica. She was kind, super personable and took her time helping me but in a totally efficient manner. Thanks for your help today, Jessica!! read more

Strike 1: The first person to greet me was apparently too busy fiddling with his phone to help, so he shouted the name of another employee to summon her from the back office before returning to his text messages. Way to make the only customer in the store feel like a low priority. Strike 2: I was not informed that the box they were shipping my laptop in was going to total $32.88 until after they'd already sealed my computer inside. Even after doing the research to find that this is, indeed, the going rate for this box, I still feel ripped off since I was not warned. Strike 3: When I realized that the shipping instructions from Samsung advised that I write the repair order number on two sides of the box for faster processing, I called to ask that they please help me comply with these instructions. My call was answered by the same man who was texting when I entered the store. He absolutely refused to do copy the number over, insisting no less than half a dozen times that the number was already written on the shipping label. His refusal confused me, so I asked him a series of questions to confirm that he was, in fact, capable of complying: I confirmed that he still had the box in his possession. I confirmed that he could read the number - he read it off. It matched my email from Samsung. I confirmed that he had a Sharpie. I confirmed that, since the number was already on the label, he was capable of copying it onto two other sides. I confirmed that the box was large enough and had enough blank space that he couple fit the order number on two of its sides. He even put me on hold while he found out the box's dimensions, in inches, before telling me for the sixth time that there was no need for him to copy the number because it was already on the label. It was like being trapped in a Monty Python skit, but without the charming British accents. I honestly, honestly wish there was even an ounce of hyperbole in this story, that this were some imaginative recreation of a mundane, mildly disappointing customer service experience. I'm not sure whether writing that number on two sides of the box was going to make a difference of minutes or days in processing time on Samsung's end, but after spending $32.88 on a goddamn box, I didn't think it was unreasonable for me to as for this quick favor. He spent seven minutes on the phone with me refusing to give me ten seconds' worth of help. If I had it to do over again, I would have driven the laptop to Texas, myself. read more

Great location for a quick drop off of my ups boxes that I sometimes ship. Service is normally quick and I'm in and out within seconds when dropping off boxes. read more

I have been a customer here for years and love the personal attention I receive. When a package arrives, they send me an email to notify me that it is there. Not going to get there in time to pick it up after work? No problem. The package is left in a locker in the lobby (open 24-hr to boxholders) and the key placed into my box. The owners greet me by name every time I walk in. Going on vacation? No problem.The mail is collected and saved until I return. Tons of parking, and located in a shopping mall at which I can check off several of my errands at one stop. read more

This review is based on my experience today with Samantha, great customer service! I just needed copies of my documents and have them sent out. She was helpful and provided me different pricing on shipments. Unlike the UPS store I've gone to in SF, she gave me the option if I wanted to put a tracking or no tracking for my mail. Kinda pricy for copies 25c for each copy plus tax This UPS store is right next to Liberty Tax Service and Safeway in Greenhouse Market read more

Honestly, you're better off going to the UPS by Bayfair. Even though it's the closest UPS store to me, I've had some bad experiences. One trip, their computers were down and instead of providing solutions, I was told immediately we can't accept anything or help you. Definitely awkward to walk into and silently walk out of. On another occasion, I needed tape and was told it was 1.00 for not even 6 inches of tape. There have been a few good experiences with friendly staff, but generally not what I encounter here. read more

Made appointment for notary and was told that the person who does it left already. Person working there was very rude. Told us they don't take appointments as we showed them our appointment confirmation that we printed from the UPS website. Will never go there again. I have contacted UPS Corporate to make them aware of what happened. read more

People STOP going to this UPS store. According to the store lady (not the usual people) they have change management. It is now the WORST UPS store! I was a loyal customer before. There was a Indian lady ( forgot her name ) she is friendly and know what needs to be done. Now everyone in there is terrible and not idea what they are doing. I try to called, the younger person just put me on hold. I have to call again to get ahead of some body. In another word, don't go to this store. There is another UPS near by. If you need a notary, message me. I got a guy that can do it for better! I should've gone with him but I have a UPS label that needs to go with the doucments, so I decided to do everything there. Which it was the worst decision I have made. read more

Avoid this place. Virginia C. Inigues the notary public is amazingly underwhelming, and rude. She spoke with no facial expression nor tone, as if I was a nuisance. I guess she thinks shes a government official or a lawyer. Lol read more

Terrible customer service. Advertise Notary on TV and a sign in the window. Of course after I wait inline for 5 customers the notary is not working. Girl behind counter has an attitude!! I have to ask when the notary will be in. Shouldn't have bothered to ask I wont be going back. read more

Was in store for a live scan and gave my fingerprints on 5/20. Just found out that due to a system glitch they weren't submitting. Wasted a whole 24 days waiting for something that should have taken 48 -72 hours! I am livid and requested a refund for the negligence and apathetic response by the manager. He must talk to the owners to refund - call back in 3 days. Stay away from this place. read more

Hard to believe that this place has gotten worse since my last review. Reading the other reviews show that everyone is experiencing the same issues that I am. Its NOT all of UPS as my packages are not having any problems GETTING to Oakland, its after they get there that the issues begin. Customer service at the UPS store cannot even get anyone at Oakland terminal to answer phone. Check out their facebook page. read more

I am so glad I chose this location for assistance. I called around 1:45 pm and got in at 2:00pm and was done by 2:15. If your in need of notary services then this is a great place to use. Everything was smooth and it took less than 5 minutes to get it all done as far as the notary services, but I also went for additional services. There's not guarantees you won't have to wait a few minutes, but the guarantee is that you will be served and assisted with Excellence! read more

0 star, if it was an option! We went there on the 15th, we were waiting for a medical device to arrive, but selller required signature, so driver left a note on our door that instead he took it to this store, at 6:43pm, I got a text from UPS saying that the package was delivered and ready for pickup. We went there immediately knowing they close at 7. We got there quick since we were very close by. The employee said there was no package. I pulled up the web page where UPS started that the package was dropped off, but she had already locked the door, absolutely no compassion, even after we told her it was a medical device that we need. read more

The worst experience at an UPS store ever. The counter girl had a mega attitude and the manager/owner makes up her own hours and won't expect the UPS appointment only her own and only in person when she is there. Corporate needs to get rid of this owner and find a new one. read more

Hours listed outside as open at 9AM on Tuesdays. It's 9:20AM as I write this and still no sign of anyone opening the store. Many people waited and left. Terrible branch! read more

Omg! It's 9:25am, and there is no one here to open the UPS Store. I got here 1/2 hour prior to their opening time (which is supposed to be 9am) after dropping the kiddo off at school, and I waited and waited and I am starting to get really mad - such a waste of my time! read more

Had to rush here and got in 5 minutes before closing for a quick drop off. Once I got in they said they just shut down their machines. Pretty annoyed with this service. read more