I highly recommend this UPS store. The employees greet you when you enter and are so friendly. The store is well maintained, cleaned, and organized. Huge shout out to Ms. Neelema!!! She totally went above and beyond in her customer service. I made a mistake in my package and she was able to provide me with a solution. I am forever grateful! Thank you again soooo sooo much! If you ever have questions or inquiries, they do their best to prove the best service. read more

After a long day of work, I came here to return something at 6:50. Doors were locked but they close at 7. Luckily another customer inside let me and another person who was waiting outside in. I had something to return and usually when I don't have it taped or sealed, other UPS stores don't have a problem simply taping it for me. At this location they charge you. Already paid for shipping with the fashion store I'm returning at. Also one roll of tape here is sold for 10$ so keep that in mind. I'm gonna stick to my nearby ups store. Never had a problem with them. read more

They're really slow. And the turnover is pretty high seems like they're always training a new employee. Which causes delays. They're also not as friendly as other locations. If you have to get notary, good luck! Give yourself a lot of time because the process is slllllooooowwwww. read more

I had bought some stuff from Amazon and they sent me an Item that I had to Return. Amazon uses UPS Stores as a Return location for their products! I went to this store to Return and Ship my Merchandise back to Amazon. I waited in line for a few minutes. The line moved fast. Service was Friendly and Efficient. I approached the Front Counter and the Clerk Scanned the Return in and generated a Shipping Label and affixed it to my Return and Printed me a Receipt and I was Gone with the Wind Fabulous!!! And it was a Free Service!!! For these Reasons This Is A Baller On A Budget Approved Establishment!!! You Know What I Keep My Pimp Hand Strong!!!! read more

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I've been coming to this location for the last few years and have always had a good experience. The employees are helpful and kind and do their best to move through the line. It's super convenient having an Amazon drop off so close by. If I need to ship anything, this is my go to as well. read more

I come here to drop off Amazon returns and today I wanted to have something notarized. They said the person who does notary wasn't in and will be in maybe around noon or 1:00 pm. A total inconvenience. I spoke with Haley who was not very friendly when I asked for the phone number to call to double check for later. I wish this place had friendly customer service. Not pleasant at all read more

Great service! Always friendly and super helpful! This place is close by and super convenient.

The highest quality service. Neelema was very professional and courteous. I had a great customer experience.

The staff here are always smiling and nice! Always quick and out very quickly. I appreciate Neleena and co.

Great service as always! I did notice some of the negative reviews, but after my experience, it seems that many of them come from customers whose expectations may simply be unrealistic or who feel entitled to service outside the normal policies. I've always had a great experience here and appreciate the consistently good service! read more

Neelema and Christ were super helpful! I was able to shred in bulk! They are very aware of all promotions and were very helpful. read more

The UPS Store - Printing Services Near Me - San Leandro, California

Please tape your package before come to ups. Line is always long so be prepare. ----- people are nice read more

The UPS Store - Correct hour - Printing Services Near Me - San Leandro, California

This UPS location has always been pretty reliable, but their customer service is lacking. In the time that it took for the associate to complete my service, 5 other people had lined up, and not once had been acknowledged or greeted. There were 2 associates present at the time; the one helping me, and another going back and forth from the back to the cash register, but not once greeting the other customers. I nearly blurted out that they would be right with them, but restrained myself. I just know how it is to be in those shoes and considering leaving out of frustration from being ignored. I've been to this UPS store for Amazon returns, shipping things out, as well as passport photos. My advice is to go first thing in the morning or late in the evenings on a weekday to avoid the crowd. read more

Do not patronize this business. Staff is new and untrained and defers to manager for almost everything. The manager/owner either lies or is so overworked she can't remember what took place the previous day. I brought in a package for overnight delivery to Hawaii and was told it would arrive later the next day. Got an update today saying it wouldn't be delivered until a day later. After 3 calls I finally got the manager on the line only to be told that she told me it wouldn't arrive until 2 days later which was not the case. Now I'm out $330. Spend your money elsewhere. There's a reason their ratings on Yelp and Google are so low. read more

This place is GREAT!! All the staff from the owner, manager, and staff are very collaborative and helpful! The owner Neelema and her staff are very helpful and nice! They are very welcoming to everyone! This place is very accommodating and it's a pleasure to have in this community! read more

I received wonderful service at this location. My first time there and I am definitely going back for future services. Thank you, Neelema for your patience and kindness! read more

Ricardo helped me ship some of my important documents on time. Very knowledgeable employee. Very good experience.

En esta tienda somos ladrones, quieren cobrar $16 sólo por laminar una hoja tamaño carta read more

The UPS Store - Printing Services Near Me - San Leandro, California

I recently visited the UPS Store at Greenhouse center to get passport photos. Service was fast, friendly and professional. However the first set of images would not upload to the passport website as the background looked too dark. So I returned to the store and photos were taken again, and Hayley used her tech skills to lighten the background before sending them to me. They worked perfectly and I was able to submit my application and the passport has already been delivered. Thanks again to Dana, for her help and service and to Dana for assistance with photo and tech support. Actually, everyone I talked to in the shop was pleasant and helpful. read more

Colette and Hailey were both extremely helpful and pleasant to work with. I came in with a hefty amount of paper to both copy and fax and they handled it all effortlessly. Highly recommend this location! read more

I was in a hurry and didn't want to drive to the usual UPS I go to now. I shouldn't have because their service is the same as before. Someone greeted me immediately and offered to help since another staff member was helping another customer. I thought, wow, that's so different from before. Boy, was I wrong... I realized my item needed to be packed (my mistake). Their whole demeanor shifted. You can tell they didn't want to answer my questions and glared at me. The irony of having a badge that says, "My superpower is friendliness." The price is meh, but I was in a hurry to get things done. I shall stick to my other UPS. read more

I have been visiting the San Lorenzo location for over 20 years and have always received exceptional service! Thank you for such wonderful service! read more

Really good experience at this UPS Store. Adriana helped me with my package and she was super nice and helpful. She made the whole process quick and easy and answered my questions without making me feel rushed. Customer service like that is hard to find these days. I'll definitely be coming back. read more

Neelema is great. She was so helpful and kind today. Next time I need to go to UPS I will come back here .

Neelema She's the best in the world I like come here all the time. Best customer service with a smile.

I stopped by to return a package and had a great experience. The new staff seems to have really improved the service here. Adriana helped me and she was super nice and efficient. Even though it was a little busy, she kept everything moving and was very helpful. read more

bad service they also add different fees that does not make sense. I've got for the boxes and the wraps and the service separately that I got charged for the shipping. I try to do the same package in a different location and a different price was almost $50-$60. read more

0 star!!! Worst printing service ever. Been double charged and the printing came out blurry. Very DISHONEST owner. Highly not recommended!!!

Bad customer service. They charge you $5.99 for just one tap over the packaging , the girl at the front doesn't know what she is doing . Never go there again. read more

I was just at this location and provided my labels. My package was completed from another location, I just needed to print the correct labels. Hailey was very unhelpful and sarcastic, spoke down to me. She's acted like a pure racist. read more

Do not go here for notary unless you have plenty of time for the Indian lady with the long hair to complete the notary service. She was doing the notary while micro-managing the other employees. Those employees seem capable enough to do their job. To notarize 2 signatures should only take 5 minutes but it took 20 minutes to complete. We even told her that we are in rush but it didn't matter to her. Also, we asked her not to staple but she did anyway. On top of that she created a separate acknowledgment without explaining to us before doing so. She should at least advise us of the reason beforehand. We usually go to this place for notary and it used to be efficient. Apparently it's now run by a management. Highly recommend to go somewhere else and be treated professionally. read more

I came in today for a livescan fingerprinting. The process was super easy. The staff was super kind and friendly. They even gave me a chair while I waited. I definitely recommend coming here if you need your fingerprinting done. :) read more

Haley and her team is AMAZING. Always so friendly quick and helpful! Love coming to this location!

I've been to this location quite a few times in the last 12 months to return purchases and even for a notary service. The service has been excellent. The employees are friendly. They're quick to acknowledge your presence even when they are busy. I was surprised to see poor ratings on here. My experience has been very good. read more

Manager/owner helps other customers while helping you, and acts as if your time is not valued. Spent almost an hour trying to ship out 4 items for the holidays and there wasn't even a line! Other co workers are inept and crack jokes when dealing with our items we want to ship out. Also denied me pricing and told me at the end how much it would cost, and it being to expensive she said that it was "too late, items are already packed and ready to go" even though payment had not been sent yet. Do NOT go here if you value your time and money. Just goto FedEx of USPS read more

I've been using this place for years for my business. The new owners are very rude though employees are very nice courteous and kind but that owner is one of the rudest customer service I have ever experienced. I will not be using this business anymore. read more

I immediately sent this store's "Business Customer Service" an email at the email address they provided to me after they reached out to me here on Yelp. Needless to say, I have yet to hear back from them. My guess is that they only replied to my initial review to make it look to others who may read my review that they cared enough to talk to me in which they certainly don't. If you're looking to have something notarized, please drive to Village Parcel and Post which is close to the Greenhouse. Their customer service is unmatched!!! read more

This UPS store is my go to out of convenience, but I might have to go out of my way to go to a different one for my Amazon returns now. They are located in the Greenhouse Marketplace right by Safeway and as it is a semi-busy plaza, parking may be hit or miss here, depending on when you come. Service is nonexistent, which I do not mind, since I am usually just there to drop off packages / returns. What I do mind is when I get attitude and rude remarks from the employees, which I never had a problem with any of the employees here, except with 1 particular one - I had her 2 times and both times she would have an attitude and / or make snide comments / remarks about the packages, which makes the experience / visit kind of uncomfortable. read more

The service is very bad ! People cut the line, no organized at all!! Have to wait more than 30mins all the time! !

Went here to get some important documents notarized. Accidentally left some papers. I am so thankful that Stephanie decided to have a kind heart and call me to let me know I forgot them there instead of shredding documents like her coworker suggested. Thank you, Stephanie. My family appreciates you. read more