Got here at opening - there was one person ahead of me. It took so long that every other person behind me left. After 20 minutes of literally getting nothing done, the cashier had to restart the system (CMS system was not talking to the register). I wasn't helped out until 9:25 when the second employee clocked in. Choose another UPS or carrier if you value your time. I had to come to UPS because Amazon only allows me to return via UPS. Literally the worst return/UPS experience I've ever come across. 1 customer per 25 mins and there was a long line when I left. Can't imagine how long that must've taken. Will definitely never come back to this location. read more

5 stars for Ramon! I had such a great experience thanks to Ramon. The store closes at 4, and when I arrived there was a long line with several people still waiting. Instead of rushing anyone or turning people away, Ramon stayed late and made sure every single customer was taken care of with patience and professionalism. He stayed calm, friendly, and attentive the entire time--even though he easily could have called it a day. You could tell he truly cares about the customers and takes pride in his work. Exceptional service like this is rare, and Ramon absolutely deserves recognition for going above and beyond. If every business had a Ramon, the world would run a lot smoother. Thank you for your dedication and kindness! read more

Gets the job done. They offer printing, passport photos, and other services. Good to have them in the area. I usually print out my shipping labels at home and drop my packages off. I occasionally get simple things printed here if I run out of ink. I like that they're open late, I can get things done after work read more

Seems like management has changed and prices have gone up. I was going to purchase a shipping label online but decided to purchase one at the store for whatever reason. When I asked for the same shipping method at this UPS store, it was $20 more than the online line price. I was able to haggle down to $10 less -- which is also a red flag. Why wasn't I given this price in the first place? Then at other visits, they questioned the packing quality to have a reason to add packing material/tape as an upcharge. I even witnessed them questioning another patron's packing quality and told them it would be $2 for extra tape. I will no longer go to this location. read more

My document was sent back and delayed due to the notary person missing their title but the manager of the store was extremely helpful and helped me send out my mail as soon as the issue was fixed. I was originally upset but he made my day feel hassle free and I really appreciate that! Other than that, I always come here to return my packages and never have an issue. Also love that they're fast and there's rarely a long line. read more

Really ad customer service they have know idea how to do business after scanning my pack the manager cancel it and for no reason won't go there read more

The UPS Store - You can see the sticker and then got cancel without my consent - Printing Services Near Me - San Jose, California

This place is a disaster. Always just one person helping a line out the door. I get it if you're understaffed but jeez.

I went to ship a package and the employee there Utsav was extremely nice and very helpful. He offered to help print out a label for me and wrap my package for me, as well as check in with me about my day and give me advice. Overall a very solid experience, quick, simple, and hassle free. Would definitely use this location for any future shipping needs. read more

I recently had an incredibly unpleasant experience at this UPS store. They charged me $1 for a tiny piece of tape on a prepaid package, which I could have easily done myself with a tape roll from the dollar store next door. Charging $1 for a small bit of tape is unreasonable and a blatant money grab. Additionally, I was billed $3 for using the computer just to email them a label to print, on top of the $2.99 printing cost for four single-sided pages. I could have printed these for much less at Staples. The lady at the counter was rude and argued about the package, which was Amazon-approved. read more

Attendant unable to understand clear English and spell my name or repeat it back to me. No email from this poor vendor.

Super friendly staff. The new owner and his staff were helpful and friendly. A welcome change from the previous owner. I'll return here. read more

Mary and Lupe are customer oriented and have great patience! Their services are always up to par read more

I call before drive to the store and ask if they offer fingerprints services. The employee on the phone responded they actually do. I drive for more than 20 minutes and when I arrive into the store at 6:06pm the employee who identified as "Lupe" told me if I want to do fingerprints I need to arrive before 6:00pm. The store was completely empty and their hours of operation are until 7:00pm. I give 1 stars because it was not possible to do cero. Avoid this place. Llame antes de manejar a la tienda y me contesto un empleado el cual me indicó que si hacían el servicio de huellas. Maneje a la tienda por mas de 20 minutos y llegue a las 6:06pm. Cuando llegue la empleada que me recibió, quien me indicó que se llamaba "Lupe" me dijo que para poder completar el servicio de huellas tenia que llegar antes de las 6:00pm. La tienda estaba totalmente vacía y en su página anuncian que la tienda cierra a las 7:00pm. Le di una estrella por que no había la opción de cero. Eviten comprar en este lugar, no respetan el tiempo del cliente. read more

Bhavin has great customer service and quick to help to decrease the wait time! Would definitely come back here than my usual UPS.

It's open on Sunday!!!! No other UPS location in the area that accepts USPS packages opens on Sunday. As I waited outside one Sunday for them to open, the gal was quite punctual to open on time. Accepted my package and I was on my way in no time. It's a clean facility with nothing in the way when you walk in. It feels pretty wide and bigger than most UPS neighborhood locations. Will definitely come back if there's a need, especially on a Sunday. read more

I been coming to this UPS for some time and Brianna and Lupe have always been so helpful. They are extremely professional and courteous. Will definitely continue coming to this location for my shipping needs. read more

We dropped off a package at this particular ups store more than a month ago. Tracking number is still showing that the shipping label was printed out but there is no status on the actual delivery of the item that we were sending back for a refund. I called directly to the store and a woman answered the phone. I told her the issue and she said that it was amazons fault and not ups. She stated that all packages sent back to Amazon are given one tracking number assigned for that lot that goes back but that doesn't make any sense because we also shipped another item that was going back to amazon that had a separate tracking number and that item had been returned successfully. No one is willing to take responsibility or try to find a solution and is so quick to blame everyone else for why things aren't getting done. I'm not sure what that reps name was but she definitely had an attitude and a listening problem. read more

Come here often for Amazon returns and always appreciate the teams help. Mary and Lupe have always been helpful when I come in

Mary was awesome! Would recommend this store to anyone. I work nearby here so I ship here often and service was great!

SHADY!! I overheard that they have a new owner. He is super shady. I tried to ship some thing today and just wanted a box to put it in. I didn't want any packing material. Any packing services. After they had rang me up. I saw that the packing services and the packing material were added on. I told him I didn't want that and he said OK. I can fix that. What he basically did was charge me more for the box to include with the packing material and the packing services would have been and told me I was just paying for the box when I previously saw the box was a few bucks cheaper. SHADY! He basically tried to scam me for a few bucks by telling me the bucks with a higher price than it actually was. Beware when you pack here make sure you're checking the prices when you're checking out. Yes, it's only a few bucks but how many people does he do this too. He also mentioned that he owned a few UPS stores so I would be weary and check your prices everywhere when shopping at a UPSstore. read more

The UPS Store - This owner SPECIFICALLY (new owner) will try and scam you out of some money. - Printing Services Near Me - San Jose, California

Not a fan. First time at this location. The cashier had her child with her and on her hip the whole time she was assisting me. Very unprofessional in my opinion. Not very friendly either. Won't be going back! read more

There's 2 people who are super sweet and helpful, but there's one young lady that has such an attitude in her tone of voice. She needs to work on her customer service. She always so bitchy. Don't work in this field if you're going to sound like that to customers. She needs to go. read more

I've used this store many times for shipping. I have also used it for Amazon returns. Usually there is no line but even when there is a line it's usually very short. The staff is always helpful, they are very convenient and fast! They pack up everything for you and make it seem like a piece of lego! Customer service is excellent. read more

Very good fast service! Was in and out very quickly thanks to the knowledgeable staff working. Also helped me print a label and tape it to my package. Very helpful. Thank you ups read more

Brought in an amazon return box. They declined to seal it for me (this is fair). They tried to sell $8 small size tape or come back after sealing. Only after back and forth they revealed there is taping service for $2. They never mentioned this fee before. And come on, $2 for 3 feet worth of taping? More importantly the lady staff was constantly rude and overbearing. Sealed or not sealed, your low quality service stains UPS name value. Much better services at UPS Access Point/Ready-To-Go/Dropoff read more

Had a large package to ship out. Brianna helped me out, was super knowledgeable, and had amazing customer service.

This is the best ups store to do some drop offs The ups store I went to Brianna and Lupe were great and very helpful Thank you ladies read more

Came in here to print 2 sheets that need to be in color. Was told that computer session was $3 and the price per page was listed on the paper next to the computer. $0.59 for black white and $0.79 for color. Selected color the print and came out black and white. Told the rep and she said yeah, it's only black and white. Bro, wasted 2 mcchickens printing this crap. read more

The UPS Store - Printing Services Near Me - San Jose, California

Great service, efficient and friendly helpful staff. Every time I go here it's a quick and easy in and out.

One more positive for Anthony. We all know - customer service makes a shop. I came in with some items to ship. He was friendly, professional and really helped me understand what needed to happen, what it would cost, and when it would arrive. I ship a lot of small stuff (eBay) - and having someone that helps? makes it all worthwhile. This was the first time I'd been back to this shop in a long time. Last visit? super rude service, and I was driving far just to avoid Great service? will bring in the customers. Thanks for helping me get everything shipped out Anthony. read more

I needed to buy stamps Lupe was really nice had great customer service really recommend this ups store read more

The UPS Store - Printing Services Near Me - San Jose, California

This review is only for a drop off return service we had booked online through Amazon. This store is located in a small plaza, but there is plenty of parking available. Masks are not required, unless you are unvaccinated (still something I don't feel totally comfortable with indoors, so I continue to wear mine) and their employees were not wearing masks themselves. There were two other customers ahead of me, so the wait was not long at all. The inside of the store is clean and well kept with a lot of good lighting and lots of items in stock for your shipping needs. When it was my turn, I simply told the woman I was there to drop off a package to be shipped back to Amazon. She quickly scanned the box, gave me my receipt and I was out the door! read more

Employees using foul language when I walked in. No notary at this location. Huge waste of time. The website says that they do offer notary services. read more

Customer service is good, I always get a great service and attendance with my deliveries. Keep it up guys. Thank you. read more

Been coming here for years and always have great service. The new manager has been an amazing addition. He's hands on and attentive every time I've gone in he has provided excellent service. This is the best ups location I have visited. read more

this is my local ups store and i use their drop off for amazon way too much. Its in a decent sized plaza so parking isnt an issue which makes drop off easier to handle. The lady at the counter is super quick with the drop-off and general services, so i truly appreciated the staff's ability to let me get in line, processed, and out in no time. read more

This UPS location does not have working printers. For anyone who wants to print something using a USB you'll be forced to use their computer and pay for a minimum of 10 min ($4) even if you use it for 1 minute because their printer usb reading functionality isnt working. read more

They have always been friendly, helpful and efficient. Parking is usually easy in the lot, and I am usually in and out fast enough to not worry about feeding the meters. read more

Store associates are helpful but do remember that UPS doesn't guarantee its delivery times on packages anymore. More details here - https://www.ups.com/us/en/service-alerts.page?id=alert2 That means if you pay premium price for 2 Day Air delivery, package may still reach in 3-4 business days. I had an important legal document required for closing a transaction and these UPS folks messed it all. I am little disappointed that neither store nor the UPS online website mentioned the non-guarantee aspect upfront, I would go USPS and pay less than $12 rather than paying $46. I literally felt cheated due to miscommunication on both fronts. I may explore USPS or FedEx in near future based on available options. read more

Went in today to print something and have it shipped and found out they charge you $3 fee just to use a printer from their printing kiosk station on top of each of the pages. Fedex and other locations don't seem to charge for something so simple when I am shipping something using their services. FedEx will print out the label for free before having it shipped, UPS will charge you about $3.25 for this, apparently. Overall felt like the business doesn't want or value me as a customer by over complicating something that should be very simple. Customer service was pretty bad, definitely won't be going back to this location. FedEx offers a much better experience in my opinion. read more