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    The UPS Store

    2.9 (151 reviews)
    Closed 9:00 am - 7:00 pm
    Updated a few days ago

    Services - The UPS Store

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    You can see the sticker and then got cancel without my consent
    Ccr C.

    Really ad customer service they have know idea how to do business after scanning my pack the manager cancel it and for no reason won't go there

    This owner SPECIFICALLY (new owner)  will try and scam you out of some money.

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    5 months ago

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    Local

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    6 months ago

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    Local

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    6 months ago

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    8 months ago

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    Local

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    Photo of Beeohbee E.
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    1 year ago

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    Local

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    Photo of Ccr C.
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    1 year ago

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    Local

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    Photo of J J.
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    1 year ago

    This place is a disaster. Always just one person helping a line out the door. I get it if you're understaffed but jeez.

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    Local

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    6 months ago

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    2 years ago

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    10 months ago

    Attendant unable to understand clear English and spell my name or repeat it back to me. No email from this poor vendor.

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    Local

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    2 years ago

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    Local

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    Photo of Hung D.
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    2 years ago

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    Local

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    4 years ago

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    Local

    Helpful 4
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    Photo of Tammy X.
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    2 years ago

    Bhavin has great customer service and quick to help to decrease the wait time! Would definitely come back here than my usual UPS.

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    Local

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    5 years ago

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    Local

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    Photo of carlos l.
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    2 years ago

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    Photo of Vinh N.
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    4 years ago

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    Local

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    Photo of Jessica M.
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    2 years ago

    Come here often for Amazon returns and always appreciate the teams help. Mary and Lupe have always been helpful when I come in

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    Local

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    Photo of Tim S.
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    2 years ago

    Mary was awesome! Would recommend this store to anyone. I work nearby here so I ship here often and service was great!

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    Local

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    2 years ago

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    Local

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    3 years ago

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    Local

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    Photo of Su V.
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    2 years ago

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    Local

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    2 years ago

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    2 years ago

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    4 years ago

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    Local

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    2 years ago

    Had a large package to ship out. Brianna helped me out, was super knowledgeable, and had amazing customer service.

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    2 years ago

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    4 years ago

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    Local

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    3 years ago

    Great service, efficient and friendly helpful staff. Every time I go here it's a quick and easy in and out.

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    4 years ago

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    Thank you for your excellent feedback we appreciate your business

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    Photo of Andres S.
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    4 years ago

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    Local

    Thank you for the kind words, we appreciate your business thank you

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    5 years ago

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    Local

    Thank you so much for the feedback.

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    5 years ago

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    3 years ago

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    2 years ago

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    5 years ago

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    5 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    Page 1 of 4

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    Review Highlights - The UPS Store

    They always share shipping options with me, and are very honest about the approximate delivery time of the package (due to Covid).

    Mentioned in 2 reviews

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    The UPS Store

    The UPS Store

    (99 reviews)

    Seven Trees, East San Jose

    I would give 0 stars if I could. I visited this UPS Store on…read more10/6 around 6 PM and witnessed incredibly unprofessional behavior from the two women working there. They refused to release a package to a customer because the name on the shipment didn't match the customer's ID exactly -- it was addressed to a nickname. While I understand policies are in place for security reasons, the way they handled the situation was unacceptable from the start. Rather than calmly explaining the policy, both employees spoke with immediate attitude, saying "We're not releasing anything if the name doesn't match." When the customer tried to explain, they responded with sarcastic remarks, refused to help further, and told her to "come back tomorrow at 8 AM" to speak with someone else. Only after repeated requests did they reluctantly attempt a call to the employee who had confirmed the package's arrival -- but even that was done with visible annoyance. When the customer asked for UPS's number to file a complaint, one employee told her to "Google it," while the other finally gave in and provided the number -- making sure it wasn't their store number. After the customer left, both employees continued speaking negatively about her in front of others in the store, saying they "would've given it to her if she didn't have an attitude" -- completely ignoring the fact that their tone started the entire conflict. To be clear: this wasn't my package or issue, but witnessing this level of disrespect toward a customer was disturbing. The situation could've been handled professionally and respectfully -- instead, it was made worse by rude, dismissive behavior.

    I always walk in & common curtesy is to greet the person you are talking to, but it never fails…read morewhen I get Daniel & say hi, he never greets back & doesn't say a word. He just stands there & looks like he hates everyone. No one should work in customer service unless they have manners.

    The UPS Store - copyshops - Updated May 2026

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