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    The UPS Store

    4.5 (45 reviews)
    Closed • 9:00 am - 7:00 pm
    Updated 1 month ago

    Services - The UPS Store

    Shipping centers

    Mailbox centers

    Copymaking services

    The UPS Store Photos

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    2 months ago

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    Local

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    2 months ago

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    Local

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    2 months ago

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    Local

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    8 months ago

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    Local

    Helpful 5
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    2 months ago

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    Local

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    1 month ago

    Ruthy is always so kind and I love coming here because it's always a positive experience to return my packages!

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    Local

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    2 months ago

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    Local

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    2 months ago

    Ruthy was very helpful, efficient and very friendly. It's always nice when someone gives great customer service!

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    2 months ago

    Ruthy is always so helpful. She consistently greets with a smile. The service is friendly and quick.

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    5 months ago

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    2 months ago

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    2 months ago

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    2 months ago

    I always use this location to return items if I need. very fast and helpful stuff. Ruthy is very kind and attentive person there.

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    2 months ago

    Ruthy is such a sweet heart, service was fast, I was in and out, returning an item. I would recommend this service to anyone.

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    7 months ago

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    1 year ago

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    4 months ago

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    2 years ago

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    2 years ago

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    4 years ago

    Business owner information

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    Helpful 4
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    1 year ago

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    3 years ago

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    2 years ago

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    7 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    3 years ago

    Norma took us in between passport appointment slots! Very quick and helpful in terms of getting us through the process!

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    3 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    Page 1 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    “I was shipping an item for a friend who's husband had passed away and Brianna was very compassionate, kind and patient.”

    Mentioned in 6 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    (64 reviews)

    I always go to this place and it is really good. They always give me the thing that I ordered in a…read morevery very short amount of time.

    I have been a regular customer of this UPS Store in La Verne and have used this location many…read moretimes, which makes today's experience especially disappointing. I came in to return two Amazon items and learned that these particular returns required printed labels. I was told the store could print them for a fee, and when I asked about the cost, I was told it would be $3.50 or I could simply print them at home and come back. I said that was fine and that I would do that. The issue came when I was then told that one of my returns could not be shipped back in the clear bag it arrived in and would need different packaging. I pointed out that the item had actually been shipped to me in that exact bag and showed the original shipping label still attached to it. Instead of simply explaining the policy professionally, the employee shrugged, rolled her eyes, and responded with an attitude. When I called out the unnecessary attitude, a gentleman came over and asked if he could help. I asked if he was the manager, and he told me he was the owner. I explained that there was clearly a need for customer-service training. At that point, the employee actually responded, in front of the owner, "You gave me attitude first." That response pretty much summed up the entire problem. Customers may misunderstand a policy, question a charge, or ask why packaging that was acceptable for delivery isn't acceptable for a return. An employee can explain those things politely. Rolling your eyes, becoming defensive, and arguing with a customer is entirely different. What was most disappointing was that this happened in front of the owner and there was no meaningful attempt to correct the situation or de-escalate it. Businesses spend a great deal of time and money earning customers and building loyalty. It can take one interaction like this to lose one. After regularly choosing this location, I will not be returning. There are simply too many other places to do business where basic courtesy and professionalism are still considered important.

    The Pack & Ship Store

    The Pack & Ship Store

    (29 reviews)

    This is my go to place. I have been going there to drop off mail and Vinted-related items. They are…read moreextremely professional and caring individuals. They have sports-related memorabilia and items fans can go wild over. They have Keychain, slippers, jerseys, etc. The quality is superb! Their service is unique and you get valued there!

    If I could give 0 stars, I would. I'm appalled that this business even has positive reviews to…read morebegin with. The business owner who I assume is named Dwayne is rude, and puts absolutely zero effort into helping you -- I have a package that was delivered here as they are a service provider with the app named Vinted. Apparently the business owner of this parcel shop is completely unaware that they are a pick-up point location for Vinted packages, meaning anyone can choose to have their package dropped off here and pick it up similar to those Amazon Parcel pick up point locations. I came in expecting to simply pick up the package, but instead I was completely brushed off and was told repeatedly there was nothing for me there if I did not have a mailbox with them. The stubborn store owner thinks/assumes that they only have a contract for Vinted/SpeedX package drop offs, but they are also listed as a pick-up location which cannot seem to get into his incompetent brain. I showed the employee, again who I assume is the owner Dwayne, the email & QR code instructions to pick up the package and continues to tell me there is "nowhere" for him to scan the QR code. He made me feel like unless you're paying him money to essentially "rent" a mailbox through his small business there is nothing for you there. I explained to him that I was provided delivery drop-off photos by the shipping provider, SpeedX and showed him and he replied, "I don't care what photos they took there is nothing for you here if you do not have a mailbox through us". Please DO NOT come here. Stay far away instead save yourself the trouble and go to your regular post office. Absolutely TERRIBLE service I'll never be back.

    The UPS Store - shipping_centers - Updated October 2026

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