Cancel

    Open app

    Search

    The UPS Store

    4.0 (141 reviews)
    Closed 9:00 am - 5:00 pm
    Updated a few days ago

    Services - The UPS Store

    Copymaking services

    Mailbox centers

    Printing

    2 More Services

    Scanning

    Shipping centers

    The UPS Store Photos

    Recommended Reviews - The UPS Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Waiting time

    Everyone receives good and sometimes bad customer service. This place takes the cake in the worst customer service I have ever experienced. I was trying to receive my package that needed a signature. But since I wasn't going to be home at the time of delivery in Monday, I had requested the vendor to make a note that I will pick it up at the UPS store. They had confirmed I could it up at the store and confirmed the address, great. Went there, and Kahill said they don't have it yet and they will on Tuesday after 12 pm. Sound good, I went back on Tuesday. Some girl with the "greatest" (not) customer service attitude, barely looked for the package and said it's not here. Wait until the sticker says the driver is taking it back to the store. Very well, I will come back once they leave that specific note. On Wednesday I was able to catch the driver on my camera and asked if he can take it to the store. He said for sure and left a sticker indicating just that. So on Wednesday I called this time before going in. The same girl (with the same attitude) answered and told me in hold, I waited 10 min, which I understood. They were busy the last two nights but at least she came back to the call and said the package isn't here, try tomorrow. Fine, I will try again. At this point the lack of help from anybody there was getting to me. On Thursday I called while I was getting off from work. This time Kahill picks up and puts me on hold. I'm waiting and 10 min pass. Then 20 minutes, then 30 minutes. At this point I'm mad and driving to the store. More than 40 minutes pass and I'm walking to the store while they still have me on hold. Hoping to find the store super busy with a line. No, they were not busy a few people are on the side wall trying to get a package ready and Katie is counting the register. The unapologetic attitude from both Katie and Kahill was mind boggling. They blamed it on UPS saying I need to call them. And here I thought I was in a UPS store. It doesn't matter whether you are a third party or "middle man" of UPS. You are representing them and that store is doing a terrible job representing them. Everyone is entitled to do their business anywhere. But I recommend anybody who doesn't want to have the same experience as me, go to another UPS store. There is one 1.2 miles away from them and when I go there I never have bad experiences so that is where I will be doing business from now on.

    Johnathan H.

    The UPS Store in 4S Ranch is my new go to for shipping and returns. It is super clean, with a large service counter, and plenty of room for guests that are waiting to be served. Their store is adequately staffed which results in less wait times. Their staff is SUPER friendly well trained, quick, and knowledgable of their products and services. You can tell the management here cares about its staff and customers based on the quality of employees they have hired. A special shout out to Shelby for saving me hundreds of dollars in shipping costs by explaining my options. I bring this up because I nearly paid $1,000 in shipping charges at the Bernardo Center Drive location because the employee didn't care enough to tell me that there were cheaper options. And another shout out to Christian who handled my order like a pro! The 4S Ranch location also charges half what the UPS Store on Bernardo Center Drive charges for boxes, packing supplies and packing services. I learned of this when I had to ship from both locations due to lack of supplies at the Bernardo Center location. I compared both receipts and was astonished how much more the Bernardo Center Drive location charged for the same supplies and services. I have attached a copy of those receipts for reference.

    Free 99!

    See all

    1 month ago

    Conveniently located next to Ralph's. Good service. Helpful staff. Can also mail USPS letters and cards using their dropoff box.

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 4
    Thanks 1
    Love this 2
    Oh no 0
    Photo of Amy K.
    0
    18
    5

    2 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Greg J.
    21
    36
    7

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tom B.
    12
    4
    0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of R P.
    0
    11
    0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Faye L.
    725
    1719
    13890

    6 years ago

    Helpful 4
    Thanks 0
    Love this 2
    Oh no 0

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of N S.
    0
    48
    0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 7
    Thanks 0
    Love this 7
    Oh no 0

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Won't ship my items some days and will ship them other days. Other UPS stores have no problem.

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ron Q.
    2637
    910
    9798

    6 years ago

    Helpful 17
    Thanks 0
    Love this 20
    Oh no 0

    3 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sharon C.
    185
    70
    25

    3 years ago

    Darci is the best. Whole staff is super nice and helpful often dealing with tough clientele.

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of C N.
    0
    7
    0

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sharon W.
    57
    71
    56

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tuni G.
    484
    44
    12

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    I take my packages here when I need to return something, the employees are so nice, helpfully & fast. I'll continue to use their services.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jon C.
    31
    46
    27

    8 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mad R.
    10
    52
    44

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 4

    Ask the Community - The UPS Store

    What time do you close tonight?

    Hello Bruce! We close tonight at 7pm. Our hours are 8am-7pm Mon-Friday and 9am-5pm on Saturday and closed Sundays. However this Saturday we will be closing at 3pm due to the holidays.

    Don’t See Your Question? Ask Away!

    Review Highlights - The UPS Store

    Darcie is the nicest, most professional, and organized person and she makes my transactions so easy and quick.

    Mentioned in 19 reviews

    Read more highlights

    The UPS Store - shipping_centers - Updated May 2026

    Loading...
    Loading...
    Loading...