Did the email/print/sign/scan/email service today at this UPS location. Katie helped me and made this whole transaction simple and fast. She was smart, friendly and quick...super valuable employee! If you need something quick and correct..ask for Katie!! read more

Convenient location with relatively fast service. The agent was helpful, efficient, and professional. When we entered, the line had 10 persons in front of us. It only took us 2-3 minutes to reach the front of the line. Our service was completed in about 40 seconds. Definitely impressed by this location. read more

The UPS Store - Inside shipping package - Shipping Centers Near Me - San Diego, California

I shipped a package back to an online clothing store with UPS tracking going to Los Angeles which should only take one day. When I tried to track the package all the UPS site said was, "Label Created." The package was never delivered. I tried to start a claim on the UPS site after two weeks which was a total circle jerk. The website kept defaulting to a screen which instructed me to make a claim at the UPS location where I shipped the package. Also, the UPS call center said I needed to file the claim at the UPS store. When I went to the UPS store I was informed that I was supposed to file a claim on the UPS website. Finally, Sherrill, the assistant manager was able to file a claim on her personal phone. Not sure why there are differing instructions for filing a claim. The store says one thing and the call center says something completely different. Without Sherrill's help, I was just going to give up. It was that frustrating. read more

This has got to be the best UPS store in the San Diego area. The employees there are so friendly and go above and beyond to help. They are patient and friendly. read more

I needed to print a return label for a music stand with missing parts. When I had printing issues, the young lady was extremely helpful. The entire team was eager to assist and pleasant. Thank you read more

Everyone receives good and sometimes bad customer service. This place takes the cake in the worst customer service I have ever experienced. I was trying to receive my package that needed a signature. But since I wasn't going to be home at the time of delivery in Monday, I had requested the vendor to make a note that I will pick it up at the UPS store. They had confirmed I could it up at the store and confirmed the address, great. Went there, and Kahill said they don't have it yet and they will on Tuesday after 12 pm. Sound good, I went back on Tuesday. Some girl with the "greatest" (not) customer service attitude, barely looked for the package and said it's not here. Wait until the sticker says the driver is taking it back to the store. Very well, I will come back once they leave that specific note. On Wednesday I was able to catch the driver on my camera and asked if he can take it to the store. He said for sure and left a sticker indicating just that. So on Wednesday I called this time before going in. The same girl (with the same attitude) answered and told me in hold, I waited 10 min, which I understood. They were busy the last two nights but at least she came back to the call and said the package isn't here, try tomorrow. Fine, I will try again. At this point the lack of help from anybody there was getting to me. On Thursday I called while I was getting off from work. This time Kahill picks up and puts me on hold. I'm waiting and 10 min pass. Then 20 minutes, then 30 minutes. At this point I'm mad and driving to the store. More than 40 minutes pass and I'm walking to the store while they still have me on hold. Hoping to find the store super busy with a line. No, they were not busy a few people are on the side wall trying to get a package ready and Katie is counting the register. The unapologetic attitude from both Katie and Kahill was mind boggling. They blamed it on UPS saying I need to call them. And here I thought I was in a UPS store. It doesn't matter whether you are a third party or "middle man" of UPS. You are representing them and that store is doing a terrible job representing them. Everyone is entitled to do their business anywhere. But I recommend anybody who doesn't want to have the same experience as me, go to another UPS store. There is one 1.2 miles away from them and when I go there I never have bad experiences so that is where I will be doing business from now on. read more

The UPS Store - Waiting time - Shipping Centers Near Me - San Diego, California

I believe this is the right UPS store. Jessica is the best! She was fast, very accommodating, and easy to speak with. Will definitely be going here as my main UPS store. read more

This place had one of my Fed ex returns but wouldn't let me replace something that mistakenly been put in the package. They weren't willing to help and told me I was shit out of luck. This place sucks!!! read more

We dropped off a package that was scanned and was never seen from again at this location. Clearly someone who works there stole our package and now we've had to make a claim. Horrible experience to have happen during the holidays. Save yourself time and heartache and NEVER USE THIS UPS STORE! read more

Do not drop off USPS packages at this store! I dropped off a USPS package with a pre-paid label I printed at home. They looked at it and said they did not need to scan it since it was USPS and already paid. They put it in a special area behind the desk and now it has mysteriously disappeared never having been scanned by USPS. One of the employees must have stolen it. This is infuriating as the package has sentimental items that cannot be replaced. Do not trust this place. read more

My amazon return was incredibly easy. I don't like doing returns, so it always seems like a hassle. There was a long line, but they got through it very quickly. Pleasantly surprised. I hope this continues. read more

The UPS Store in 4S Ranch is my new go to for shipping and returns. It is super clean, with a large service counter, and plenty of room for guests that are waiting to be served. Their store is adequately staffed which results in less wait times. Their staff is SUPER friendly well trained, quick, and knowledgable of their products and services. You can tell the management here cares about its staff and customers based on the quality of employees they have hired. A special shout out to Shelby for saving me hundreds of dollars in shipping costs by explaining my options. I bring this up because I nearly paid $1,000 in shipping charges at the Bernardo Center Drive location because the employee didn't care enough to tell me that there were cheaper options. And another shout out to Christian who handled my order like a pro! The 4S Ranch location also charges half what the UPS Store on Bernardo Center Drive charges for boxes, packing supplies and packing services. I learned of this when I had to ship from both locations due to lack of supplies at the Bernardo Center location. I compared both receipts and was astonished how much more the Bernardo Center Drive location charged for the same supplies and services. I have attached a copy of those receipts for reference. read more

The UPS Store - Shipping Centers Near Me - San Diego, California

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This UPS store is always so busy the employees lack customer service you're not even given eye contact or greeted when walking in. You're just another number. I guess no one believes in greetings anymore. Cheryl has got to be the worst with this. read more

I didn't even know there was a UPS store in this plaza. This location is by the Ralphs and BBB. The store is small but so efficient. The staff has always been so quick with my Amazon returns. There's a little area for kids (I think it's a train tracks kinda thing). They also offer packaging and mailboxes as well. Plenty of parking even during peak hours. read more

This is one of three UPS stores that are convenient to me, and I chose the one typically that is in the same center where I am shopping. The staff here is always friendly, even though my stops are most of the time for just Amazon returns. I'm always greeted with a warm smile. read more

These guys are very kind, very helpful, even when I was reaching them at the closing time and patiently returned many of my items to Amazon and also shipped a product securely to my destination! read more

Fast, friendly and convenient. The staff here at this store are always efficient and welcoming. Thanks UPS! Don't ever merge with FedEx... the combined name would be FedUp. read more

The UPS Store - Free 99! - Shipping Centers Near Me - San Diego, California

The staff here is always VERY helpful and go above and beyond to make things easier for me--I truly appreciate that! Cheryl, Yaz and the entire team that I have worked with have been great--keep it up and thank you again! read more

Super rushed me. I would have rather done the self service Amazon return kiosk myself but she got all my returns mixed up and kept saying we close in 20 minutes. I was able to clean up her mess at self service and was out of there before they closed. read more

Have used this UPS location for 18 months now, and every time, I have used them, they have been polite, efficient, and knowledgeable! I moved a few months back, and I now drive the extra 30 minutes to this store, just because the service is so good. read more

Poor customer service and knowledge of where delivered packages are located! I received a confirmation from UPS stating my package was delivered and received by Cheryl. I visit the store and I am told my package was NOT there and nor was the tracking # or my name in the system?!?! All the while, my package was 5 feet from the register. The customer in front of me had the same issue but he left the store without a package. His package was likely in the same area/location as my package! Get it together UPS store. read more

Carter at this UPS store is fantastic. He helped me process a bunch of things quickly when I was in a hurry, including an overnight parcel and a bunch of returns to Amazon. He was kind, considerate and empathetic. I really do appreciate his help. read more

Employees friendly with excellent customer service! My packages all ways arrive on time without damage. read more

They have always been so helpful here. The staff is so nice. Need a notary? I didn't even have to wait. Need copies. I get those there too. Need to drop off to Usps, did you know you can do that here and they take it with a smile. Do you need to return to amazon. They do that too. They have always been very accommodating! It's more convenient then the post office so I come here often and have always had a positive experience read more

Had to drop off a prepaid package and was in the neighborhood. Walked in and the clerk knew exactly what to do. Scanned the barcode and whisked it away. Printed my receipt and I was on my way. Got the job done quick and efficient, the way it's supposed to be. No complaints. Keep on Yelp'n! read more

Way to be awesome Shelby. You notarized my document and assisted with sending that document with the utmost knowledge, professionalism and expeditiousness that I pray for elsewhere. Oh you were also very nice and personable. All of this was done is probably 3 minutes of interaction. Thanks very much! read more

Won't ship my items some days and will ship them other days. Other UPS stores have no problem.

I was excited to find this location as I have recently moved to the area. The interior is well appointed, clean and had lots of different copiers and mailing resources available. I was excited about the prospect of this being my new shipping location. There was one other customer before me and he was being helped by a very pleasant and supportive female employee. I was helped after several minutes by a male employee who had seen me walk in but did not initially come forward to help me. That was ok because I just figured he was busy. When he did come to help me, I explained that I had some Amazon returns and that I had never done this in a UPS store before. I asked him what I needed to do. He didn't provide an explanation. I again said, "I don't know how to do this. What do you need from me?" He said, "a QR code". I set about looking for a QR code, however, I had accidentally started a return with a mailing label. I showed this to him and he pointed to a sign on the register. Hesaid "you can email that label to us but it will be a 2.00 service charge." I would have had no problem paying the service charge or reading the notice in the register. However, I literally said when I started that I had no idea how to go about making a return. I know that being in the business of customer service is challenging and people are demanding these days, however this was just poor customer service all the way around. I wanted to learn how to do this properly, however I left feeling like I had just inconvenienced this person and felt very brushed off. This was just my one experience, but worth mentioning. read more

Darci is the best. Whole staff is super nice and helpful often dealing with tough clientele.

Everyone here is always so friendly and helpful. There's been several occasions where I've had to bring my toddler with me and the employees always say hi to him and give him a sticker or something small. They make the whole process fast and easy. You never have to doubt you're mailing something the wrong way. Absolutely love this place and will go here over the post office any other day. read more

There were multiple people with very large Amazon returns. A few people had ine or two items. The 2 men working the desk completely ignored the people and started cleaning up vs helping get people out. They then asked us to watch the door as they were closed and wanted to go in back and clean up so they could leave. Rude and zero customer service. read more

Prices here are alot higher than other UPS stores. At other FedEx or UPS, you can email them the page you want to print and they will print it for you for $0.59. Here, they charge a $2 fee plus the 0.59 to print a page. Also, for mailing, it would be better to go on UPS.com and print/pay for the label. It's usually a $20-40 difference for mailing just a few lbs (like a pair of shoes) . I added 1 star for the nice staff and 1 star for the convenience next to the supermarket read more

I have been to this UPS store location at least 5 times and all five times they've been so sweet, helpful and willing to go the extra mile to make sure I'm takin care of. Thank you UPS for the best team ever...Love this location! Btw: we needed to notarize a document and Karen did it ASAP for $15.00 ...blessed to have them near by. read more

I take my packages here when I need to return something, the employees are so nice, helpfully & fast. I'll continue to use their services.

Apparently there is likely a thief working at this store. See other reviews on google of persons having items go missing here. I dropped off two packages, one for UPS for which I got a receipt and another for USPS. The lady put the package down and said it would go out with USPS later. USPS never received that package. I'll be filing a police report and from now on taking a picture of the packages I drop off there in the hands of the person receiving them. read more

Everybody at this store is top notch! I actually always look forward to my experience here because I know things will be done efficiently and with kindness. They tape your packages for you and, before the pandemic, had a cute little train table for kids to play with. read more

Wow, I feel bad for the customers that got that unfriendly service at this location. Good thing for me, I always seem to get the same 2 happy friendly helpful ladies. I've been to this location 3 times due to convenient location next to Ralphs. All 3 times, I get quick friendly service with smiles and I let them know how I appreciate them upholding great customer service, something that I know is lacking at many other places. Overall, I leave feeling like I was treated like a rock star. Perhaps it's just great timing on my behalf. I hope you get the same treatment when you go to this location. read more

Darcie and Jordan are phenomenal. I can drop off at an UPS closer to work, but I rather save all my packages for here due to their exceptional customer service! read more

This is a wonderful store with people who are extremely helpful and friendly. It is more expensive than the post office, but it is quick and so much more child friendly for parents running errands with their child. And I picked up a free notepad by the door, I love this place. read more

The UPS Store - Perfect for the kids to play while you get your errands done! - Shipping Centers Near Me - San Diego, California

My husband paid $50+ to mail his sister's 40th birthday letter next day service to North Carolina on Thursday. It was forgotten and mailed out on SATURDAY. When asked about this they said it was not guaranteed. They didn't offer a credit or refund, he was just out of luck. I personally never like going through UPS as their prices are way more than USPS. He now agrees with me. Please support the US Postal service, they offer the same services at better prices and always deliver whatever I've mailed on time or earlier! I have a small business and use USPS often, so trust me. read more