Great location. I swing by to pick up a UPS package that needed to be signed for. Being just before Christmas it was quite busy, and a lot of people shipping and dropping off Amazon returns. I did not realize I was in the wrong line. The employee kept apologizing to me but I said no need, it was my bad. Super nice. I hopped in the line up front for my package and the staff up there was equally as friendly and helpful. They had some great deals on print projects (a lot of cards being made it looked like). I don't have much need for office supplies nowadays but if and when I do I will go here for sure! read more

I am writing to formally express my dissatisfaction with a recent experience at Staples. I initially purchased a phone charger that proved to be defective upon first use. I returned to the store and, based on a recommendation from a store associate, exchanged it for a different charger. Unfortunately, the replacement charger was also defective. When I returned to the store to request a refund, I was informed that I was beyond the 14-day return window and could only receive a store gift card. Given that this was already the second defective product, I found this policy unreasonable but agreed to proceed reluctantly. However, I was then told that I would only receive approximately half of the original purchase amount. I paid nearly $20 and was refunded only $9. This outcome is unacceptable. Retaining half the value of a product, especially when both the original and replacement items were defective, raises serious concerns about fairness and consumer protection. I have never encountered a return policy that penalizes customers in this manner when proof of purchase is clearly provided. Additionally, I was disappointed by the level of customer service I received from the manager on duty. Her demeanor was dismissive and lacked the professionalism and care expected in a customer-facing role, particularly on a day such as Mother's Day when many customers are already managing busy schedules. I strongly urge corporate leadership to review and revise this policy, as it undermines customer trust and reflects poorly on the company's commitment to quality and service. I also recommend additional training for management staff to ensure that customer concerns are handled with the appropriate level of respect and professionalism. I expect this matter to be taken seriously and addressed accordingly. read more

Staples (Rancho Carmel Dr) is the most convenient location for me to drop off Amazon returns, but I don't enjoy the experience. The front desk staff are usually quite friendly, but the staff on the Amazon return desk are always cold and unfriendly, verging on rude. You feel like you're a major inconvenience to them and they barely speak during the entire transaction. (Every time). On a recent visit, a blond woman came over begrudgingly from the print area to the returns desk, barely saying a word. Half way through my returns (I had multiple boxes), she walked away to help someone that had just walked up to the print desk. What the...? Hello! I'm just standing there, half way through my transaction wondering how long it will be until she comes back. Fortunately, after a minute, a woman from the back appears and continues with my transaction, but she is about as talkative and friendly as the first woman. On this trip, I went soon after opening and it wasn't busy, but very often I stand in line behind a few customers for several minutes. I constantly wonder what happened to friendly customer service as it absolutely seems non-existent most of the time nowadays. It really doesn't take much to greet people with a smile, a 'Good Morning' and some small talk pleasantries. On the plus side, parking is plentiful, they have long hours and after your return, you get a coupon for the store. Helpful? read more

Stopped by to return an Amazon item. It's to the left when you enter the store. Line moves pretty quick. Just don't get stuck behind someone returning 20 items or it'll be awhile due to 1 operator running it. Store was pretty well setup. Got what I needed after. read more

This is in regards to their TSA precheck/Clear service. Poor customer service. We had pre-registered for TSA precheck online and was told no appointment necessary at this location to complete the process. Saw that the whole day was also open for TSA for all day appointment availability. Upon arriving at the store at 3pm, we stood by the Clear station for at least 10 minutes without anyone coming to help us. Also saw Clear flyers at the station that said no appointment was needed. Had to flag down staff member to assist us after some time time to which they replied we needed an appointment and that they were busy with appointments and could not help today. Did not see anyone at the clear station so not sure what appointments they are talking about. Disgruntled unpleasant and rude staff. Would recommend not offering Clear/Tsaprecheck if they cannot provide this service read more

The customer service at this store blows me away. Practically every time I go in, an employee asks me if I need help with something, and then when I mention what I need, almost without fail they tell me where the item is. A drawback to this place, though, is that some items are highly priced - which is why I deducted a star in the rating. read more

Very helpful staff they have pretty much anything you can want for the office when you're in the pinch and can't wait to order it off Amazon, even though it cost a little bit more read more

It's like a One-Stop shop! Office and home needs, Amazon returns, shredding services, and TSA PreCheck right by CMT neighborhood!

Clean and well organized store. Excellent, knowledgeable and courteous customer service. I got very good support in selecting my new office chair, got it assembled in store, and loaded into my car for a reasonable price. Associate Young (name may be misspelled) was a pleasure to work with. read more

Staples - Printing Services Near Me - San Diego, California

Do not use this location to return Amazon items. Literally SO INSANELY SLOW for no reason. Every other location is so fast and efficient. Save your time and go somewhere else. read more

It should be zero!! Customer service SUCKSSSSS BIG time. You wait and nobody approaches you. At work YOU NEED TO KNOW HOWWWWWWWW TO MULTITASK!!!!!!!! They don't know how to even smile. Hate going here. It's bec it's the nearest Amazon drop off. THEYRE ALL RUDE!!!!!!!!!!!!!!!! If you don't like your job leave!!!!!!!! To the young blonde lady with a ponytail, the man who's heavy built with dark long hair and a beard, an older woman with dark brown glasses, LEAVE! BECAUSE YOURE NOT HELPING THE STORE!!!!!!!! read more

My go to favorite when office supplies are needed. Well located with ample parking. The staff is eager to assist if you require it. Plenty of inventory available always. I especially like their ink recycling plan, giving you a few dollars off on future purchases. I find that copy paper is one of the best deals. read more

I've come to the store several times and received help. It's a copy and print center. I simply email a PDF get a code bring it in and get it printed today was my worst experience ever in the copy and print center. It is Tuesday at 9:02 AM on December 12. I walked out so upset I didn't even get the gentleman's name. He said he was too busy to help me, there were no customers. He wanted to charge me an express fee and additional fee to print one page with the code that I had. This is ridiculous. He has no business being in customer service, as I am not technology savvy, and do not wish to utilize self service, this is why I will never ever walk into a Staples again congratulations you just lost a long time customer. read more

Staples - Stapled if you want good service don't come here!! - Printing Services Near Me - San Diego, California

Updated from 2 to 3 start based off of the Amazon refunding. Very fast and convenient

Employees at the print stations are no help and honestly suck. They see you waiting and seem to avoid eye contact to not help or just smile and wait for their other coworkers to help. I asked a blonde older lady for assistance and she acts like she couldn't care less. Got 1/6 pictures printed properly and just decided to leave. Waste of time and will not be coming back. read more

There's never anyone at the counter for UPS and Amazon returns. When I ask if anyone is working the counters, employees respond with attitude. read more

Despite being a UPS authorized retailer, and having all of the necessary materials to safely ship your products, they will decline to ship them anyway, because anything larger than a letter is too complicated. "We pack it for you" is a lie, and they are "doing away with that" according to the manager. read more

I love this location! Everyone is so friendly. It really makes for a pleasant shopping and Amazon return experience. Parking is easy and plentiful. read more

This Staples has really impressed me. It's one of the Amazon return sites near my home, I was concerned the 1st time. The have friendly & efficient staff. Probably my favorite part is the easy parking! I was so impressed with our service. I ordered my Christmas cards through them this year fantastic and they were 50% off. Great value and quality, Keep it up Staples read more

Went in to buy an office chair, found one I liked, they didn't have any stock but the floor model, I wanted one even though it was the last one In stock, they wouldnt let me have the assembled floor model without paying an additional 18% for a service contract and assembly fee, they offered to send me a box in 1 to 2 days if I bought it now, they made their lack of stock my problem, and I left the store without buying anything. read more

I just received the best customer service from the store associate Young that I have received in a very long time, maybe ever. I was looking at the office chairs and Young asked if I was doing okay and had any questions. I said I am not sure how to pick a chair and Young proceeded to break it down for me. He showed me how to adjust several of them and was super friendly and informative. They only had a couple mesh options and I am pretty sure that is the style I want now thanks to Young. Although I didn't leave with a chair today I left feeling more confident in what I want. The store is clean and organized. Thanks again to Young for the phenomenal customer service! read more

Staples - Printing Services Near Me - San Diego, California

Came here to print some posters. I had a 16x20 portrait I needed. George helped me with my print. Great guy. Everything came out perfect. Never going to go anywhere else for prints! read more

This location is easy to get in and out of. The staff are friendly and courteous. I always find what I need even during hot buy sales. Thanks Staples! read more

If I could negative stars here, I would. This honestly may be on the most shady and slimy customer experiences I've ever had. I came in here about a week ago to get some AirPods - 3rd generation. They had a box along with options for the other AirPods that I could take up to the cashier and the manager could go get the desired AirPods from the back. Considering they had boxes for each generation of AirPods, I assumed they had them all in stock. I get in line and there's a gentleman in front of me yelling at the cashier- I think "chill out dude. If you got a problem it's probably not his fault." (And while my bad experience is not due to the cashier, coincidentally it was a sign of foreshadowing now that I look back at it.) The cashier calls the manager "Mike" over - asks him to get the AirPods from the back. He comes back with a set, I pay, and am on my way. When I get to my car I go to open up the box to make sure that the AirPods fit my ear right - I'm particular like that. I notice that I got the wrong set of AirPods - they gave me the AirPod Pros and rang me up for it. I said "No biggie, I'll just go in and return. Mistakes happen." I go back in, get back to the line, tell the cashier I wanted the 3rd Gen AirPods and not the Pros, and he says "So sorry about that" and does everything you can say in that situation right. He calls over the manager Mike again, explains I want the 3rd gen and not the AirPod Pros, and Mike goes back to the back with the Pros. This is where I am absolutely disgusted. He came back, with once again, NOT the 3rd Gen, but the first generation AirPods, and does NOT say a word about it. He's not even really looking at me, and I look down to see that yet again, it's still not the ones I wanted, so I said, "I'm sorry, but I wanted the 3rd gen, not the 1st gen." It's only AFTER that I acknowledge that does Mike look at me and say "Oh, you can take $80 off this purchase if you use the Staples app." ... Uh, that was not what I said. At. ALL. I then followed up AGAIN with, "Do you have the 3rd generation AirPods in stock?" in which Mike then replies "No, we don't." Now I'm pissed, because this has been a waste of 20 if not 30 minutes of my life if he had just said this from the beginning. So, I get a refund, walk out and drive home. Then, it REALLY hit me. Mike KNEW that they had no 3rd Generation AirPods in stock, even from the first time I walked in there, and instead of saying "Sorry we're out of stock," he instead brought out the more expensive set and did not say a word, and I don't doubt he probably was hoping that I wouldn't say anything or something and just go on my merry way. And I would think "oh maybe he didn't mean to" but I know for a fact he tried it again the second time and would have let it slide had I not said something to him when I was doing the exchange. Nope. I am 99.9% positive he knew what he was doing and that is absolutely pathetic. I hope the Staples management team sees this. I hope he gets some sort of consequence, because I will NEVER be stepping back into this store now because of him. I've worked in customer service in restaurants and retail - there's making mistakes when you don't know an answer, but a different kind of slimy scheming when something like this happens. 0/10 would recommend. (But I will say, if it hadn't been for this horrible experience I would have never gone up to the Apple Store in Escondido and gotten my 3rd Gen AirPods the same day for $50 cheaper than what they would have been at Staples.) ;) read more

The most useless customer service employees in existence. Should have ordered online and not wasted my time stopping by the store. Don't waste your time. read more

******SIX STAR REVIEW!!!!!! Dan is awesome!!!!!! He immediately assisted me and walked me to the product and helped me find the office chair I was looking for. I wanted a black chair and he located one in back warehouse and expedited it for me. He explained all the pertinent information, so I had everything I needed to come the right decision. He personally worked out the transaction at the register quickly and efficiently and also assisted me with the Asurian insurance registration. He even brought it outside and loaded it in the car for me. How about that for stellar customer service. Dan is a model employee and he exceeded my high expectations in every possible way. Management material. Valuable asset. Promote now!!!!!! Thanks!!!!!! VRS "JJ" read more

Super friendly and helpful staff. I needed help on getting a special passport photo size. I already had a picture taken and the staff was kind enough to load me a flash drive to download the image and have their passport center use my downloaded image to print out the picture. They could have easily told me to go home or buy my own flash drive. They did not. They spent a couple minutes on their end trying to find one I could use for free. Secondly, I needed a special pen to sign my passport photo (it's a non-USA passport). You think they would tell me "try these" pens by having to purchase them first. Instead they pulled out a big box of pens and said I could try them out real quick. And since I only needed one they helped me find the smallest pack available. Super helpful. Anyways customer service was too good. Treat these employees well when you come in. ‍ Btw, their passport pricing is cheaper than the competition. At the very least it's noticeably cheaper than than all the pricing in Mira Mesa. They also do ALL size photos. Their machine did the correct size for Indian PAN cards!! read more

Stopped by to purchase a printer and weren't quite sure where to start. Henry was the first to greet us and offer his assistance. He was knowledgeable, thorough, and eager to answer any questions we had. We left confident with our purchase and are so appreciative for all his help. Thanks Henry! read more

Giving 2 stars because I usually have a good experience at this location. The lady at the print services counter refused to print one page in thicker paper. That was it. One page, in color, just grab/load the paper for it and send it to the printer. Employee said that it would take 1-2 days and involve a rush fee. I've worked at staples print center; this job would've taken maybe 5 minutes max, and there was 1 other person waiting. I even had the release code for it ready to go. I was going to buy other supplies but I just walked out. Definitely it coming back to this location. read more

We went to this store since the Poway Staples off Scripps Poway Pkwy is now closed. This is a little bit more of a drive for us but parking was sufficient. The store was well kept, well lit and aisles were wide for easy passage. They stocked everything very well and they had great specials on certain office supplies. Signage made it easy to find back to school supplies quickly. We also bought a much needed multi switch router which was on sale. Staff was friendly and helpful. We even had store coupons to use from their rewards program. It's a great place to get all your cool office supplies. It's a great store that serves its purpose. read more

I have had SO many problems with this store, 1st, employees not being able to help find any items (this has happened about 5 times so i've left empty handed) 2nd, i have used my card numbers before (because i have a company card so i'm unable to use the physical one) and the manager (i'm assuming) bryan was EXTREMELY rude and said "no we absolutely can not do that we changed our system". So you change your system to be less convenient for customers? cool. 3rd, employees are RUDE. unhelpful, don't know what they're doing, too expensive, and never has what i need. The Escondido location is 10 times better and definitely worth the further drive. thank you for nothing. read more

I do a lot of shopping and business there with the print center. Today, Lauren went out of her way to fix an issue that I had with Avery labels, and helped me out of a jam for labels that needed to be overnighted to a client. Consistently, the staff there goes over and above. read more

I had a great experience with Paul in the print service center who helped me with a tough printing job. The manager was also very helpful! I got just what i needed and everyone was very patient, friendly and accommodating. read more

Paul went out of his way to assist me over the phone while I was having issues with the website. He even created the exact dimensions for the product I needed to have printed, when it wasn't one of the standard options I was looking at online. Fast, friendly, knowledgeable, and a huge life saver on this last-minute tasker I was given for my job. Thank you, Paul! read more

I came in to purchase an ink cartridge. They did not have the particular ink cartridge in stock. Per their sign that states, "always in stock. Find your ink or toner or get $10 off and free shipping." Kyle was gracious enough to find a manager since he didn't know If this was still a valid deal. In my opinion, if it's posted it needs to be honored. The manager told me that although it is posted, they do not honor it any more. So remove it! read more

Staples - no longer honored - Printing Services Near Me - San Diego, California

Matthew at print and marketing department is very amazing! Great attitude and customer service!

Ray is a Rockstar! I came in with an "idea" of what I needed to have done, and Ray created it perfectly! A jewelry store had a shipping delay for my daughter's birthday present. Ray created what should have been in the jewelry box on pictures, then we taped them into the jewelry box. I was still able to give my daughter a present so quickly. Thank you Ray for all your help! read more

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I went to Staples Carmel Mountain to recycle a printer and ink and buy more ink. There were only 2 staff working and managing a lot of customers. Troy helped me deal with recycling, a return and a purchase. He did an amazing job calmly and professionally handling a lot of customers including me. Thank you, Troy!!! Your customer service skills are unmatched! read more

GREAT PLACE!!! A+ customer service. My family has shopped here on numerous occasions and have never been disappointed with their services. Whatever we want for our company's needs, they have. Not only this, but they go the extra mile to figure out how to help us out. On another note, whenever they made a mistake on some of our paper orders, they've done their best to change it around - providing new and free orders and not requesting the old order back. Absolutely amazing company. Thanks for all the help :) read more

I just bought an item today. A little after I got to my car, I realized the item I bought had a hole. I went right back to the store and asked if I could exchange the item for a similar item. The guy at the register said they do not do exchanges. Keep in mind, it's within an hour since I bought the item, with tags and the receipt. He said I would have to return the item completely and buy it again. My husband had my card so I didn't want to have to go back and forth so I asked if it was possible for him to give me a store credit so I could use the credit to rebuy the same item. He said that he could not do that. I worked register like 25 years ago as a teenager and that was never a problem. I realized I was dealing with someone lazy and incompetent so I asked my husband to bring me the card I used so I can just return the item completely, which I did. What a pain in the ass! Staples, please do better at training your employees. read more