I was able to use the self serve kiosk for my Amazon return but the staff and customers inside were very friendly. They said hi as I walked on and they were helping the customers in the store. It was pretty busy but they were working through the line fairly quickly. Not my normal UPS store but for sure would go back again for any needs if I were in the RB area. Great location, plenty around too if you want to grab a bite to eat. read more

Staffs are friendly for return service. You can do self service but I would always opt for the counter to share a joke or chit chat. Great service, nice center location, comparable value and plenty of parking. Recommended. read more

It took 3 trips to my local UPS store in Rancho Bernardo Ca., to return an Amazon Packaged item. Don't know if it's this specific UPS store, or the policy of Amazon to make return packages so difficult? read more

I've been using this UPS store for Amazon returns for about 5 years. The previous owners were outstanding and the service was efficient, courteous and professional. Since the change of ownership a few months ago, there are two young men at the front taking care of customers -- if you can even call it that -- who seem like they are not happy working there. They're sullen, bordering on rude and not helpful at all. They make you feel like you're bothering them. This is a far cry from what service was before. I'm seriously thinking of using another store even if I have to drive farther. The other day there were 7 people in line and the two CS reps were in the back -- working? chatting? who knows... but theirs is a terrible business model. read more

For the past few years, I have frequented this UPS store for sending packages and Amazon returns. I continue to have wonderful experiences here. Their staff are incredibly friendly. Lou and Brenda are always wonderful, as are the other staff members. Even when lines are long, the team at this UPS store work effectively to ensure you won't be waiting long. I will continue to visit here for my shipping and Amazon-return needs. read more

I've come to this UPS Store a few times in the past couple of months and I just had to write a review after my most recent visit. Not only is the store always clean, organized, and efficient, but this time I got to see something really special -- the manager's children were helping out, and they were absolutely wonderful! You can tell they've been raised right -- polite, respectful, and genuinely helpful. The store gets very busy, however all of the workers are attentive, fast-paced and do their best to get what you need done taken care of quickly. The manager clearly cares deeply about both the business and the community, and it shows in every detail. This store is a true gem, and experiences like this one are what will keep me coming back. Highly recommend read more

They packaged a box of goodies for me and an item wasn't put in the box. The most important part of the gag gift was not in the box as the recipient said it wasn't. When I stopped at the store to let them know, the clerk said "somebody must've opened the box in transit and took it ." Uh, dude NO. They'd take a gag sticker and not a bottle of wine and gourmet caramel? So very odd. I won't use this store again. Sounds like 4S is better anyway. At least the wine got there. read more

I love this store. I've had color copies made, shipped packages, and they are always very friendly. They take Amazon returns, and often they will have a line out the door. A large part of any long line is usually due to Amazon returns, where customers don't have their return packaged properly. They even have a sign showing you how to tell if your package requires packaging. One of the reasons I love this location is that inevitably someone in front of me does not have their return properly packaged, and the staff will do their best to dig up a used bag or box to save that customer the cost of purchasing packaging. They are literally a packaging store, and they make money buy selling packaging. The fact that they go out of their way to kindly help out their customers is why I ship all my packages there, and make copies there. We need to support our local businesses! Highly recommend this location for all you shipping, packaging, copying and Amazon returning needs. read more

The UPS Store - If return code looks like this, you don't have to package it. But it helps if you provide a bag for the return label to be affixed. - Printing Services Near Me - San Diego, California

I had a large package to be boxed right at closing time and Brandi and Lewis statyed late to make sure it was packed correctly. Thank you. Dave read more

Binjan is an amazing employee. I thought he'd had been doing this type of job for 30 years. The fact that, that's possible due to his age. I was very impressed. He treated me like a king from the time I went into the time I left if I were him, I would've been annoyed with me. I have some health issues and needed help and without thinking about it, he went above and beyond What's necessary to take care of the customer and put the customer first . One of the owners named Tanya is such a caring person. I didn't even know it, but she was taking all the customers that were backed up to ensure that he helped me. He wasn't rushing me. Most managers won't do that they are pompous and feel like they shouldn't have to help their employees. They made me feel like family then I met the Co-Owner of the place other than Tanya and he's hilarious. Very solicitous of his employees and specifically, Bijan Really down to earth kind they make you feel like family. Great VIBE & Tanya went above and beyond to tell me what radio station it was what great music & she shared where I could access such quality music. Thank you, everybody but Bijan is Dynamite read more

Very helpful. Short staffed I think but line moves fast!! I've always been treated like I'm the only one there.

I just walked out of this UPS store after being ignored by three clarks, standing at the counter, talking amongst themselves. I was the only person in the store. I was not greeted as I entered the store nor was I ever acknowledged or asked to wait. I felt like I was interrupting a party. I'm going to the UPS store in 4S. At least they talk to you. 2/25/2026 at 1:20pm. read more

Had an urgent package to ship cross-country. Called ahead. "No problem, bring it in," they said. Showed up five minutes before closing. Doors wide open. Inside? Crossed arms, dead stares. "Registers are shut. We're done." Why leave the door open? A pause. A shrug. "Oh. Guess we'll fix that." Drove four minutes to FedEx. Doors open. Smiles. "We got you." Package shipped. One of these places deserves business. The other deserves a locked door. read more

Ramy was a big help in printing a very old photograph for me. He was patient and detail orientated. Highly recommend for any graphic design work you may need. read more

Horrible experience today trying to return my Amazon purchases at Bernardo center UPS. The worker owner or manager, not sure which, was very rude. He was a taller Indian guy with an accent. He was helping people on the right side, not behind the counter. He kept correcting how I was scanning the items, even though they were getting scanned, then was mocking me in a condescending tone when I asked, can't he just use an envelope they had laying around? I was so upset, I couldn't even finish scanning my items. It was very busy & no convenient parking. This is the worst ups service I have ever experienced. Usually other ups's are super helpful and friendly. I see in other comments, this isn't the first time they were rude or condescending to customers! Save yourself a headache & go to ANY OTHER UPS except this one!! Never going back here & telling my whole family to NOT GO HERE!! Happy New Year!! This guy should not be working with the public!! read more

I have been impressed with this business the two times that I have gone to them with questions about Amazon returns. Yesterday I had 11 packages to return to Amazon for my husband, the line was really long when I arrived,, but the two employees behind the counter went through it quickly and then a wonderful employee asked if she could help me use the self help Amazon desk. I told her I was hesitant because I had so many packages, but she encouraged me to come on over and we got through those 11 packages so quickly! She was so kind and patient, just like the last time I was here with an oversized Amazon return. Thank you for your kindness, patience, with a professional, but friendly attitude!! read more

The ladies here are the best! Every time I've walked in with a complicated request during rush hour they are patient and efficient. They run this location like they could do it in their sleep. They are personable, flexible, and quick. I used to have printing issues at work & decided to get certain tasks done here instead. It has been invaluable and saved me tones of time! read more

Conveniently located in a large shopping plaza in Rancho Bernardo, my experience at this UPS Store was better than others I have visited. This store was busy, with a properly-spaced line of customers lined up out the door, but the friendly staff moved efficiently. Just like with Kohl's stores, you can choose to return items you bought from Amazon at a UPS Store. Refund credits are issued almost instantly once items are scanned. You can also return AT&T equipment to any UPS store. I had some old TV gear that was replaced by an AT&T technician awhile back. Inexplicably, technicians do not recover old items; they must be sent back via UPS. So yeah, I was able to take of two return errands at this single location, which is mighty convenient to me. Next time I have Amazon or AT&T returns I will keep this location in mind. read more

See all

This is my go to place for shipping, especially with my Amazon returns. I love shopping on Amazon but sometimes i have the "What was I thinking" moment when unboxing a purchase. Lucky for me this place is conveniently located in a nearby shopping center and they make Amazon returns super easy! Staff are helpful and friendly. They enjoy making conversation which is always a bonus. It's rare when I have to wait longer than a minute to be helped. My visits here tend to be quick and easy. I'll definitely keep returning to this place! read more

The new folks running this place are amazing! Really helped save me $80 in shipping by simply cutting down a box a couple inches. Customer first service is not dead!! Takes just a few min to go above and beyond and earn a customer for life! Thank you!!!! read more

New store owner is very helpful and service oriented. Great UPS location! Highly recommended.

Very pleasant employees with great customer service. I really appreciate that we have this store in our neighborhood. For Amazon return.. I know (previously owned similar business) the owner doesn't get much profit at all but spend lots time and labor to scan it. Plus UPS driver may not accept the return if the repackaging is not upto their standard. It is very difficult situation as a middleman between the customer and the ups driver especially when you don't make much profit by providing the service. I wish people understand more and appreciate it how tough it is being a small business owner nowadays. read more

The UPS Store - Front of the store in RB center - Printing Services Near Me - San Diego, California

Customer service is the best. Very friendly and efficient staff. Glad they're so close by. read more

This is a great store. The staff is kind, knowledgeable, and super helpful. I've had nothing but good experiences here, which I truly appreciate. Thank you for all of your hard work! read more

Louis is awesome. He is friendly hand very helpful. All my questions are answered. I will return.

I hate doing the return process when shopping on line but this UPS Store's convenient location and helpful staff makes the process an easy experience. I always try to make note of the packaging requirements for returns and make sure that UPS is the designated shipper which probably makes it easier for the staff. read more

I feel like I should write a review here since I've been here often the last few weeks! Everyone here is SO friendly and helpful. Things always run smoothly there, and if there is a line, they get to you quickly. I've done shredding there, and it is 99 cents per pound, and they even rounded it down for me! I've done a lot of Amazon returns here before, and it is super easy and takes a minute or less. The people that work there deserve recognition for jobs well done! read more

This location is very unorganized and unprofessional. 1) An employee had me send them a Venmo payment for a fee. 2) They took over 20 minutes to find and print my label I sent . 3) The manager informed me they are unable to provide me contact information for an escalation. I have been here many, many times, however will not be returning. read more

This is the third time I've encountered issues with my process. The worker didn't follow the prints correctly for each item. He kept confusing the items with the labels, and instead of addressing the mistake, he seemed frustrated with me, as if I was the one confusing him. Even though I was literally showing him the barcode and clearly pointing out which item went with which, he still got it wrong. I could understand if he appeared to be trying to understand the issue, but it felt like he wasn't taking responsibility. It's clear that the workers aren't providing the support. Just returning items shouldn't be this hard. read more

I needed packing and shipping for a gift to a relative in Australia. After paying a hefty price for this special service and departing, Louis called me the next day to tell me he had found a much cheaper option, was asking to send a credit to my charge card. I say that is exceptional service!! read more

I went to the store for their notary services with my mom. I have been helping her while my Dad is sick with Alzheimer's. As soon as I started explaining what we needed and why I was cut off and said they could/would only talk to the person they are notarizing for (I understand rules but not all of us know the nuances of those rules and there was a polite and professional way to handle this). We were then asked what type of notary service we needed and they listed 2 options. We did not know which was best so I stood there as my mom explained the situation and their reply was "I can't advise you what to do". Again, we were just looking for guidance as we are not notary experts. Once we decided on the correct notary service the notary then told us that she actually can't notarize the document because we are not in Texas and we should just call someone else. (note: the company from which the document came from is based in Texas but is a global company). This was a standard form that required a notary stamp but the employee refused to help us. She just kept repeating that she cannot advise us on what to do but she won't offer her notary services.... We took the document down the street to another notary, explained the situation, and they explained all you need is an attached acknowledgement form, which she helped us with easily and quickly. I hope in the future this store recognizes these services are not their customers' profession and apply some customer service, kindness, and patience instead of being condescending. This receive a 2 stars instead of 1 because the other gal that was in the store was very polite and joked with us. read more

Brenda is amazing and was such a great help today. She truly went above and beyond. I made an error with printing a label and she was so sweet in explaining that I could email the return label. I also didn't have a package to put my return in and she gladly gave me a package. She was kind and patient the entire time! read more

The employees are friendly and fast. Best UPS store in Rancho Bernardo hands down. The owner is friendly and helpful and keeps the customers happy. read more

I had the worst experience ever at a UPS Store today. I went in around 2:30 to drop off an Amazon return and the guy working was beyond rude. First he doesn't say can I help you, then yells at me for me not taping my box the shoves the receipt at me and says here. Didn't realize a simple taping of a box would ruffle a guy to behave that way. read more

I love this store! everyone is always super friendly and helpful, especially Brenda. Highly reccomend.

I have been to this store twice and Brenda was extremely helpful both times even though she was really busy. i had four items to return and she very carefully checked each one. She didn't make me feel like I was just one more customer but more like she was happy to see me. It's my new favorite UPS store. read more

This is a hidden gem tucked away next to a huge Aaron brothers store. It's like how UPS should be. The staff is helpful and get your work done fast. They always give a receipt. This is my go to store to drop amazon returns and to ship stuff. They have always helped me with the best solutions. read more

Simple Amazon returns turned into a NIGHTMARE with this store, specifically the old white man who sent me back TWICE to fix my Amazon packages, he talked to me so rude, so degrading, and at the end he refused to help us at ALL. All the other white peoples were treated so kind but I, a minority, was treated like absolute trash. Couldn't believe it. I talked to Amazon and even they were confused, they take packages any way they come, and the guy at ups wanted me to buy a mailer, he wouldn't even use tape to close the box, he said you should have come prepared with packing tape and made it ready yourself, like excuse me?! This is just going to Amazon as a RETURN! Go somewhere else, you can feel the racism here. He was giving me crazy eyes and all red and angry just because he wouldn't use some tape to close the box. (P.s everything was in an Amazon box, with the necessary papers attached, slip inside) read more

I had a wine UPS Shipment delivered to the RB UPS Store. I do this because we travel a lot. It is most convenient to ship to UPS or Fedex Store and pick up upon getting back in town. I had a shipment delivered Tuesday last that I went to pickup on Thursday. Upon getting the shipment the store demanded a $5 storage charge. That is un heard of. I had shipment to same store some months ago, with no suggestion of a storage charge. It must be a new owner, as he was quite adamant about the charge. Just based on principle, I had the shipment returned and will have it shipped to customer friendly Fedex. I have shipped to Fedex many times with no issue. I checked with Fedex and their policy is to hold a shipment for 5 days for no charge but return shipment after 5 days. Quite reasonable. You can bet that I will not use UPS and the RB Store again. read more

So I just came into the store for what I thought was some simple Amazon returns. I was wrong. I'm guessing the owner was helping me (I believe they are a franchise). One of the items (mattress pad) he said he can't return because it needs to be in the original packaging. I was using a box I had found. I told him the original packaging was a vacuum sealed and in a plastic bag, so it would be impossible to fit in a bag. He said he can't take the return, however, he could SELL me a box and packing supplies, and then he could return it...get this, because Amazon wants to turn around and resell the item in the box it was returned in. So wait, he first says original packaging, then says he can sell me a box. Then he says Amazon wants to resell the item by just selling it in the box I returned it in. OH really?!?! So Amazon doesn't even open to check the item before reselling it? What if I came home drunk and puked on the mattress pad? Or my 2 year old son peed all over it?? He then says "Well look at the return notice on your phone. It say's your package, your package your package." I reply back " Yes, it is my package, I see no where n the return notice that it needs to be in the original pacakging" Then he fumbles his words, and just keep repeating that it says "Your Package". If he had some reasonable points and logic, I would have said OK no problem. But the logic and reasons he was throwing out were complete garbage. At this point, I'm running late, and tired of arguing with this up-selling idiot. I drove a few miles to another UPS Store, and they took the return as is. I explained what happened at the other store, and the lady says she has never heard of anything like that. AVOID this location and bring your business to another more honest UPS Store!!! They seem to lie in order to maximize profits. I get it, they probably don't make much money on Amazon returns. And they're a business, they are trying to make as much money as possible. But don't lie to achieve that goal!!!! read more