Honestly, been going here for years. Ever since Mark left and the younger lady left everything has gone downhill at this establishment. I recommend just driving the extra mile to pomerado Postal Annex. read more

Had appointment for finger printing and they cancelled. Made another appointment and the person who does the finger prints didn't show up to work. They didn't call or email to reschedule. Wasted my time driving to their location. The owner doesn't answer the phone. Terrible. Do yourself a favor and go elsewhere. read more

We mailed three certified items, two arrived to recipient but the third never left their facility according to the tracking label. My husband was overcharged for a package he mailed. He will write his own review. We are not going back use their services again. Posted on a FB Group page for Poway residents and learned that 32 other Poway residents have has bad experiences and will not be returning. read more

Take the reviews from before 2022 with a grain of salt - the new Franchisee, Mark Eshaq, is on borrowed time riding the coattails of the goodwill built by the previous owners. Dropped a pre-paid Fedex package off at this location on a Monday before the Fedex cutoff. By Wednesday the package still hadn't been tendered to Fedex, so we went back to the store and asked for the package back so we could take it elsewhere. The owner straight up lied and said Fedex collected it on Monday. Then that Wed. evening the Fedex tracking status was updated to indicated it was dropped off at PostalAnnex after the cutoff and would be collected the next day. Thursday evening he finally tendered the package to Fedex. Meanwhile, my customer who I was shipping an order to thinks that I'm the lazy one sitting on their package. Do not trust your packages with PostalAnnex. read more

I had the exact same experience as Nathan below. (credit: some copied and pasted - the idiots at Postal Annex haven't changed their tune since he posted many months ago.) Dropped a pre-paid Fedex PRIORITY OVERNIGHT package off at this location on a Monday before the Fedex cutoff. By Wednesday the package still hadn't been tendered to Fedex, so I called the store and asked for a status. I was told it was in a Fedex Hub somewhere, and probably held up because of weather. The owner straight up lied and said Fedex collected it on Monday. Then that Wed. evening the Fedex tracking status was updated to indicate it was dropped off at PostalAnnex after the cutoff and would be collected the next day. Thursday evening he finally tendered the package to Fedex. This was a **PRIORITY OVERNIGHT** package containing a Medical device, and we missed several days of treatments due to this outfit's ineptitude. Do not trust your packages with PostalAnnex. read more

I needed a notary public so I went to my bank thinking they will always have one available but to my surprise, no one was available to do it. My bank suggested the UPS store in the same shopping strip but the Notary had left for the day. I've made a couple of phone calls and found out Postal Annex in Poway offers the service. So, that's where I went the following morning to get my document notarized. I was more than happy to pay them the $15 fee instead of other places because they've became a friend since I moved here in Poway 5 years ago. They are always friendly and pleasant to help you with your postal needs. I recommend them to friends and family. read more

Big changes? I walked in and it looked like they were moving out. I was confused and said it looked different. A lady at a desk asked me how I liked it. How could I like it? Anyway, I had to buy a 12" cardboard box. I thought $6 and change was a bit expensive. Service not that friendly. What happened to the nice couple that I always saw there? Let's see how it goes. read more

I usually don't do reviews but this one was very much needed because people need to understand how convenient this spot makes your life and how great it is. Mark is the coolest and most helpful worker. I found out that he owns this place and he runs it so professionally. He's extremely friendly and understanding. His customer service skills are out of this world he ended up helping me load my car on to the tow of a U-Haul for some time after work. It's pretty great seeing that he spent time out of his day after hours to help me. I would recommend this place to anybody for any service , stamps notary , U-Haul , whatever you need ! Thank you Mark! read more

Amazing staff and very helpful, Walked in to take my passport photo had it done in couple of minutes, While I was waiting the gentleman asked me if I was renewing my passport, I had answered yes, but I need it expedited and he offered me that service I got my new passport in 2 weeks. Very helpful and outgoing to make sure the customer is satisfied. read more

Mark and his team are great people. excellent costumer service and these people always have a smile on their faces. great location too!

Thanks mark for the help with my passport picture also he was very responsive when I asked to email it to me.

Today was my second time utilizing this office since moving back to Poway and I felt compelled to leave them a review. Having done business with multiple shipping offices and companies over the years from Postal Annexes, UPS stores, FedEx, etc. Poway's Postal Annex is by far the best. Today for instance, I took a box with a few different items that were going back to the manufacturer for repair/refund, but I didn't have boxes, or bubble wrap and I was in a hurry. The clerk working there didn't scoff, or give me a hard time about being ill prepared, but instead very quickly gave me a total for the supplies needed and said she'd get it taken care of for me. I already had tracking numbers from the RMA request, but even still, I was in and out in probably 3 minutes. I will continue using this office exclusively and I like how it feels like a small town, family run office. Two thumbs up for the Poway Postal Annex crew! :) read more

I walked in and I was greeted friendly granted I still didn't feel welcomed when I was simply asking questions regarding pricing due to this being a Franchise ownership and pricing is different per location. I was in the area and needed to mail some very important documents. I'm not certain if I'll return back to this Postal Annex as a customer. - I returned and ended up receiving better customer service. read more

I was having issues getting something notarized and Mark from Postal Annex made sure he took care of the issue efficiently. The place has expanded and more additions have been made to the store which made it convenient for me since I had to ship a large painting and needed material which I didn't have that this postal annex provided. Overall, great customer service and appreciation towards their customers! read more

The owner went out of his way to work with FedEx and get me my lost package that was full of personal collectible items! Truly A+ service cannot thank him enough!!! read more

The owners Janna & Kevin are amazing. They're very community oriented. Not many shipping places offer a military discount. Much appreciated. I'll go out of my way to ship with them. Go in and meet them. Their great! read more

Left FedEx to come here after experiencing terrible customer seevice & waiting on a shoddy fax machine. I didnt realize there was a better option right across the street. Friendly service w/ half the price to fax documents!!! In same shopping center as Vons and Wells Fargo. -1 for having early closing hours. read more

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Very helpful staff! Also Jodi the Notary was extremely helpful with some out of state documents. This will be my go-to place!

I have used this location for years both professionally and for personal use. Both Kevin and Janna have always gone over and above to help in anyway they can. They truly care about their community and the feeling is mutual. Could not recommend them more. read more

I was in Poway Road Postal Annex today to send a package to my daughter in Virginia. As it contained jewelry from my mother and grandmother that I was sending to my daughter I was having difficulty packing it. I took everything in a box receive great assistance and information. Jana not only helped with costs in terms of what was available she also helped me with packing a correctly so it wouldn't be a jumbled mess when it arrived at my daughters. What a great person she is and what a great business. Thank you read more

Consistently friendly staff and owners run this store. Whether I have shipped packages during the busy holiday rush or come in for a notary, I have always received friendly and efficient service. They have actually gone out of their way to save me money in shipping by customizing a box to fit some wrapped gifts. read more

I received an exhaust system that was packaged by this location. I was charged $75 for packaging. Check the pictures, $75 for a couple layers of bubble wrap?? And parts of the exhaust were exposed so of course what do you expect? It was damaged. The shipping cost was $300 so a whopping $375 for total shipping, so I opted not to get insurance. Yeah it was a mistake, but I expected that since I was paying $75 for packaging, I was expecting it to be sent with much better protection. For $75 I was expecting the exhaust to be wrapped in gold for crying out loud. Why couldn't have you just put them in boxes and then threw in some shipping popcorn, along with the bubble wrap. There's no way a couple layers of bubble wrap could have costed $75. And to not fully cover it? The seller that I bought the exhaust from also made sure to notify the employees to be extremely careful with the items, and obviously y'all are hard of hearing, or just lousy. Either way, you guys deserve less than 1 star, if I could give less than 1. I'd rather pay Stevie Wonder to package it than y'all. At least he'd put in the effort. read more

PostalAnnex+ - Great job on the packaging. Thanks. - Shipping Centers Near Me - Poway, California

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Very friendly lady greeted me. I just had a bunch of copies printed. Process was easy and the cost per page was better than all the other places I called. They offer all the typical printing services as well as shipping, passport photos, mailboxes, notary, and UPS services. I'll certainly come here again for printing! read more

The new owner might be young, but hes very professional and has some great plans to better the business. Great to see you doing well. Great customer service. read more

I lost my wallet and phone bag in the parking lot to the shopping center where they are located. Someone turned it into this business. I get a phone call a week or so later from a worker name Dennis. He had tracked me down through the contents of my wallet to return the bag to me. Upon doing so he even refused a reward money. In my opinion if you are in need of the services that this company provides this is the store that you must shop at. For no other reason than Dennis shows what absolute customer service is all about. With his type of integrity his company deserves our business. Again thank you Dennis. read more

Attempted to mail 2 packages with Fedex through this location. Both never made it out of their facility. I made a complaint and never heard anything back. Will not use this place again. Thankfully there are a lot of options out there. read more

The lady that is part owner you never know what kind of Mood she will be in and she can be very friendly one day and very rude the next. Not to mention that if they wanna close on a Saturday or a week day they can and you have no way to get your mail until the next business day read more

So I came here to fedex one thing and mail a letter and the line had about three people ahead of me. I figured it would take a little bit of time, but the lady at the counter was super fast/efficient. She was also very sweet. I was in here for about five minutes which I think is record timing for coming to a postal place! Upon walking in I noticed they had a table for kids to sit at and draw. They had coloring books and even a bulletin board to hang up the masterpieces! I thought it was very sweet. When I was at the counter I noticed they had a sign that said they give 15 color copies to you for lost pet flyers. I think that is really amazing so if you ever need to make lost pet flyers this place is willing to help you out. Definitely recommend this place! They do fedex which I wasn't expecting and what great timing because as I was about to walk out the door, the fedex truck just arrived! What luck! read more

Jana Miller the owner is such a wonderful person. I came into her postal store looking to rent a PO box because I need some important documents sent to me, and seeing that I am on the road I don't have an address. She was so helpful and courteous. She told me to skip the PO and that I could just use her address. Thanks Mrs Miller read more

PostalAnnex+ - The front of the building - Shipping Centers Near Me - Poway, California

The new owners are incredibly outstanding, they had a long line and I was greeted with a welcome as soon as I walked in, mark who I believe is the new franchise owner is outstanding and super professional, I ended up getting a PO Box with them and I couldn't be happier, the prices are honestly just like any other shipping facility that you go to, you get what you pay, I was concerned at first reading the comments but I feel like if you cannot afford to ship something out, you have the right to go anywhere, but these guys have definitely earned my business, thank you Mr. Eshaq for your great service. read more

I dropped off a package and I the agree with the other reviews that the woman that works during the day is kind of rude. Example, I asked for a receipt but she did not had it to me but just threw it at me. Not professional. read more

I went in yesterday and was helped by Jana. She went above and beyond the usual customer service and was very helpful. i will use this location from now on. cant say enough about how good the customer service was, and its pet friendly!! Thanks again! read more

Super nice people! The owners are always friendly and helpful. I've sent prepaid packages from here before and even if I don't have it all set and ready to go, they take it and tape it up and apply the shipping labels for me in a jiffy. I'm in and out in less than a minute. Nice for a shipping store! They print 15 color copies of lost pet fliers for free! I had to utilize this service recently, and although I didn't find my kitty, I did receive a few calls as a result of the fliers. I am super appreciative of their kindness. read more

New owners as of July 2014. The former owner died a few months ago. I had used this place a few times for shipping and notary and the former owner was always so tired and seemed so bothered that I started driving out of my way to go to the UPS store in Carmel Mountain. We had something that needed to be notarized and I thought we'd go ahead and give this place another try. The new owners were there, extremely friendly and seemed very happy to have us come in. I asked if they just bought the place, they said yes. Really nice people. I asked about the former owner and found out she passed away. She did always seem to be very tired, poor lady worked every day even though she wasn't well. The new owner used to run a mobile notary service here in Poway. I told them I'll be back for lots of other stuff and that I'm happy that they bought this business. I think they will run a great store and I hope people like me who didn't enjoy coming here in the past will give them a try. read more

The lady here who acts as a public notary is terrible. Rude, ignorant and insulting towards the military and people from out of state. Stay away! She is, apparently, also unaware of state law which allows a military ID card to suffice as identification (lady, please reference the handbook). All in all, I won't come back here, and I encourage others to do the same. read more

I needed to send a letter thru fed ex and I missed the last cutoff time. Them store owner searched to find a store I could make later that day. I was able to make the time because of her help. The effort she made to help my situation was way above and beyond anything I expected. That type of effort is awesome and very much appreciated. read more

I used this business twice for my shipping needs. Basic service - package and ship via UPS. The same person served me both times. The woman was fundamentally disinterested in helping. In fact, she was borderline rude. On my first trip she was reluctant to stop her casual conversation with her friend/family member, stand up and come to the counter to help me. When she did, she avoided eye contact, barked out a few orders, and was relieved to finalize the transaction so she could get back to her conversation - which she immediately did without so much as a thank you. On my second trip, I had the same level of rude service. I have had much, much better service from Kinkos/FedEx which is right across the street as well as from the UPS stores in Ramona and off of Scripps Poway Parkway. Hell, USPS is far better than this Postal Annex. I recommend avoiding this store all together. read more

This place, and the people working here need to go AWAY! I came in for a notary, I said "Hi There, im here for a notary", The woman not only didnt acknowledge that i was there, she FINALLY looked up at me and said... "ugh, can you come back in a hour, im eating my lunch".... are you fricken kidding me??? YOUR SIGN SAYS OPEN AND ITS DURING BUSINESS HOURS?!? Ugh RUDE!!! i turned around and went to the one by the Target in Poway where they were MUCH more helpfull! I told them the awful experience I had just had and they gave me the phone number to call so i could report it. Not all Postal Annexes are awful, just stay away from these gypsy's!!! read more

The last time I go here. The woman who works here acts like she is extrememly botherd by anyone who walks through the door. They also charged me and extra $5.00 for a small box and a $2.00 labor charge just for doing what the post office does for free. What a rip off! It ended up cost me $25 to ship a $15 pair of earrings regular ground shipping. read more

New owners are amazing! This place has totally turned around. I'm so happy to be able to come here and get fast, friendly service. They even have a notary! One stop shop :-) read more