Very friendly and helpful. Was able to drop off all my packages. USPS, UPS and Fed Ex. :)

Friendly and very helpful staff. Exactly what I wanted to accomplish at a very reasonable price. Also, the location was very convenient to my home. I recommend them to anyone since they serve the local residents and located in the Von's shopping center. read more

Wonderful Customer Service at Postal Annex Penasquitos! I needed some things notarized, scanned and emailed - all was taken care of at one stop! Staff is friendly and helpful. Location is in my neighborhood, so I have used this location for other services before and have been very happy with the staff. Great value for what I needed to accomplish. This stop saved me a lot of time and effort! Thank you for your help with my project. read more

Went in for notary service this morning and the gentleman at the desk was extremely patient with me and helped me with the process and paperwork with great patience and care. I was very happy and immensely pleased read more

Made an appointment online, came in next day on time. The person who was there didn't know how to do a live scan fingerprints, then I was told I need to have a form from the Employer, then, after talking to employer they gave me the form to fill out to do a scan.. Had to redo all fingers with the owner/manager of the store, who is rude! Yes, she did the scan, but the customer service skills are below 3... 2 weeks later no-one got the scan, we all called this place and the owner told my Employer that they CAN'T FIND my name the day I was there!!! It's unheard of! All I have is a debit card record from my bank - no receipt, nothing!!! They never gave me a copy of the receipt! Such a poor service with the legal documents! When I called she yelled at me that they give the receipt to everyone and that I have to come back to get a copy! Avoid this place! read more

She charged me for 2 day air rate and never once told me options for rates. Then on my cc statement there was an additional fee. When I called she knew exactly that it was an additional fee to use cc. Total $46 to ship a book! Never use this place again. read more

I needed to print out colored copies of a resume. It was extremely easy. She was so nice and took care of me right away. She let me come around and use her computer and she checked the copies and wanted to help me use a lighter color so it would look good. I also noticed how patient she was with another customer and she made sure he understood what to do. I would definitely recommend going here! read more

I stopped in to get my passport picture taken. I went thinking I was only going to get the picture taken then go home and mail it separately but since it's a one stop shop, I decided to get it all done at once. $17 is not cheap for passport pics, but service was friendly, efficient and done well. The passport picture taking was prompt. No one else was there. I did end up running home to grab the rest of my stuff to mail it all out (not rushed mailing). The cost of passport photos and mailing was $35. Excellent service was given and I'm hopeful that everything goes without a hitch with the government getting my passport to me. I'll update if anything goes south, but for now, highly recommend! read more

Every time I walk into this Postal Annex I am greeted with a wonderful smile from Ricky! I send packages very often from this Postal Annex because it is extremely reliable. I also really appreciate the friendliness and hard work from Ricky! It is also convenient . I live a few blocks away! Without doubt this is my favorite location! read more

Workers at this location are always a pleasure to interact with. They quickly and easily help process transactions and provide solutions to problems! While other locations seem to have difficulties scanning QR and bar codes for rapid returns, this location is always a breeze, happily taking unlabeled boxes, scanning the return code from your phone, and packaging the item to be sent out! There are typically two ladies working the desk and they are always happy as can be! That amplifies the customer service even further! Keep up the good work! read more

I always go to Postal Annex in Rancho Penasquitos. They always help me ship whatever I bring in, from small packages to big boxes. I couldn't do it without them. Many thanks! read more

An excellent shipping resource to the Carmel Valley and Black Mountain areas. Courteous and helpful staff! We have used them for nine years and will continue to patronize them! A+ and 5 stars! read more

Came in for a notary and she helped me immediately! I was nerve wrecked and so anxious and she handled it so quickly! Effortless and wished me a happy bday! read more

I did a notarization there and I didn't know they offer that service before. Glad they have that, close to my home

Wow, I don't recommend having your Fedex packages held here. The package was in bad shape (most likely a Fedex issue) but the woman working at the counter (who was on the phone and not very communicative) found the package then despite it being covered in fragile stickers, pushed it over and let it slam on the ground. The package has an expensive analog synthesizer in it. If this is one example of how they handle their package that's enough for me to see. Won't ever use this place for any packaging/shipment/holding Fedex packages again. read more

Fast easy everything is here. Notary , live scan, shipping, supplies.... Stuffy animal little things ... they have it here

My first experience doing a Live Scan. The Black Mountain location was extremely quick and easy. All of my questions were answered(:

We came in to get our passport pictures taken. The lady who helped us was very nice and patient. She worked with us and made sure we were happy with the pictures. read more

I regularly ship items from this location, and have had passport photos taken. Everyone that has helped me has been wonderful and helpful.

This is my one-stop shop for everything relating to creating a package for the passport / visa process. I can get a picture taken with accurate photo dimensions corresponding to the various countries' requirements. I can get documents printed, copied and notarized on the spot. And of course, they can ship the completed package out. The owner is very helpful and makes sure that I get whatever I need. I haven't used the PO box facility yet, but that's another thing they offer. They really have everything you would ever need for postal service. Would absolutely recommend! read more

I have gotten my LiveScan finger prints done before here. The first time it was fast & efficient. I needed them done again. I came in Wednesday afternoon around 4:30 pm. Was told if I wanted to do them I had to come before 4pm. Cool no problem, I come back the next day at 3:45pm to be told that they are no longer doing them that day, the lady told me the technician left, she didn't tell me that yesterday so I'm pretty sure she just didn't want to do them. I'm taking my business elsewhere that has clear times for LiveScan. Will not be returning. read more

I needed a last minute live finger scan and the lady was very helpful and patient. She took the time explaining to me exactly what information I needed on the application form and after that it was a quick and easy process. read more

This one lady is so mean, I tried to give another email for documents over the phone and the worker got impatient and hung up on me and said you need to come in even though she already said it was fine to give another email over the phone I understand she couldn't understand me or I couldn't understand but she didn't have to get impatient and be rude. Definitely never coming back:) please save yourself the time and go somewhere else! read more

This is concerning the store in PQ Town Center On Black Mountain Rd. I Paid $4.00 just to tape the box I brought in after I refused to pay $7.00 for another box. This is a "great" way to treat a customer. Oh yeah, she even mentioned that they don't get paid for FedEx drop offs. read more

Great service, kind, quick and efficient. Extremely helpful for passport application process and requirements. I was able to get passport photos and send priority in just a few minutes. read more

I went in today to get a live scan and I was immediately greeted and helped. Very professional and kind. It got busier a few minutes in but the lady there was able to help everyone and get my live scan done in a timely and professional manner! Thank you very much for your help! read more

Told me that USPS (the US government postal service) was no longer shipping to Australia. I literally Loled. Cheapest rate offered for my 14 oz package was $76 via DHL. Drove a block to the Post Office. Package rate for the same package is 30.90$ read more

Went in to get Live Scan fingerprinted. Their website says that no appointment is necessary and that they do the process during all business hours. Was told they only do it before 4 and need an appointment. That's fine, but the tone was like I should have known better when literally both their own website and the government website has different information. I left work early to get this done, and now I will find somewhere else to do it. read more

Used this location yesterday for a large drop off of many boxes. They were so friendly and accommodating! Would definitely recommend this location and will use again read more

I received a great service today provided by Rekha and Jessica. Definitely will be back.

Great and friendly service. The worker had had 5 customers, but worked efficiently to help all of us at once, and was fast and helpful! Helped me navigate all the different mailing options and went the extra mile to make sure my documents would get there correctly. I am always happy when there are businesses out there who pride themselves in good customer service and this location definitely does. read more

Great service and very quick! I was in and out of there in no time ! The staff is very friendly and helpful . They seem pretty knowledgeable about everything. They helped me with notary services. Will highly recommend this place for mailing/ notary service . read more

Been to other locations and this one is definitely my least favorite. Clerks are not helpful and have poor customer service skills. They charge to borrow tape even if it's one strip just to finish closing a box you're dropping off, they refused to give me a receipt of a package I was dropping off "because it's USPS" and told me to go to the post office instead. I've had other locations give me a receipt in the past. I'd rather go to the post office if I have the time, or drive a few extra minutes to go to another location. read more

Can take several days for them to ship your package. Manager is not helpful in the slightest and frequently was impolite. Wish there was another fedex closer... read more

Live fingerprint scan was super easy. Walked in without an appointment and the lady running the counter was able to set aside 10 minutes. The process was easy and she was able to discern which fingerprints needed rescanning to avoid future problems. read more

Rude. Plainly Rude. The moment you step in this store, you can feel their disrespect. Their employees don't know what is polite and how to properly communicate with customers. Look at their ratings(2.3 on google map, 3 on Yelp), no wonder how they screwed the truth with an arrogant attitude. Yes, I didn't bring ID, I did want to use my vehicle registration + my working badge(photo on it) to show my identification. BUT!!! It was me that ask them to call police here to prove my ID because I drove 30min here. You see in this owner's story, he portraits me as a robber. Holly shit, I am picking up my own packages!!! MOST Important, I was angry at their employees' arrogant attitude instead of failing to take my packages. The so called "witness" in their story helped me finding solutions and talked politely with me all the time. The owner tried to get rid of bad reviews by fabricating narratives and blaming customers. They also tried to ask Yelp to delete my reviews!!! What I recommend is not doing business with them, otherwise you are risking your self in bad mood after talking with people in this store. read more

Great experience! Completed a live scan and the employee was extremely helpful and patient.

Got my passport photo here. In and out in 15 min and for way less than than the post office!

I am only going to ship my packages from here. I went to UPS a few weeks ago to send a package to my cousin. My cousin never received it. This time around I we t to Postal Annex. i explained what happened and she gave me some options. My package actually made it to my cousins earlier and bo problems. Please support this business, hands done the best and easiest place to take care of your shipping needs!!! Thank you for all your help! read more

We wanted to pick up a package. Attendant must have had a bad day. She gave us a lecture on how we must log in and get tracking number and the Fedx slip was not enough. I am not going there . read more