I had to ship out 44 boxes today, each one to a different address and was fortunate enough to have Kaela help me. She spent nearly 2 hours typing addresses and I couldn't have thanked her enough for being so incredibly sweet, efficient, and helpful. There was an issue with the Excel file I sent, so she had to painstakingly manually type all the entries. She even worked through her break to finish my packages, now that's dedication! I was extremely satisfied with my experience and will definitely make this my go-to UPS location for future delivery needs. This UPS store is nicer than some of the others I've been to. It's larger and has friendlier service, that's for sure! read more

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Getting anything done in person at this UPS Store has been unnecessarily difficult. When I went to pick up the keys for my new mailbox, the mailbox wasn't even ready. The employee had to install the lock while I stood there waiting. I was then given only the mailbox keys and no key for the front door, which limited my ability to access a mailbox I was paying for. On several occasions, I've also gone in simply to pick up a package and somehow received pushback over something that should be completely routine. Every visit feels like walking into the Twilight Zone. I ask a basic question or need a basic service and am met with deer-in-the-headlights confusion. Getting anything accomplished in person at this location feels nearly impossible. Who owns or manages this location? There appears to be a serious lack of organization, training, and basic customer service. For a business people rely on to securely receive their mail and packages, this is not acceptable. For these reasons, I will not be renewing my mailbox at this location, and I will not be doing business here again. When customers are paying for a private mailbox and basic services, they should not have to repeatedly deal with disorganization, unnecessary pushback, and difficulty accessing services they've already paid for. This entire experience has been beyond frustrating. Please get it together. read more

Service need: Needed to return some Amazon packages. Location: There are plenty of parking in the parking lot. This UPS store is a tiny store located next to a liquor shop, Aldi's and a haircut place. Ambiance: The store has pretty helpful employees, usually about 2 people working. There is an easy self-return kiosk to manage Amazon returns. Quick, easy and fast returns! read more

This is my go to store for all my returns and I always have quite a few. The staff is very patient and very helpful with everyone. I have never encountered in my multiple visits a rude or unhelpful staff so a bit surprised at the negative reviews. The parking is easy and they are open on weekends as well. read more

Terrible customer service. Did not offer to mail package for free when it was UPS error. I mailed a package. It was sent back for a sorting issue, which was written on the return form. The manager claimed it was refused by sender. Which was false. The driver decided to take the package back to a facility and not deliver. Again, in the notes. No responsibility or accountability at all. The customer loses because they can make up anything read more

Convenient and the employees are more than polite. It's nice to have something so close to home or returns and for mailing other packages. I wish I had use them many months and years ago. read more

Located in the strip mall by Aldi's and went in to drop off a package. Easy in and out and the clerk was friendly and helpful

Went in to do a quick Amazon return- however there was a glitch with the return code - couldn't get the return to go through. The two employees were very helpful - the guy walked me through the process and I was able to return the items I no longer needed! Thanks UPS store!! read more

I was surprised by the customer service she was awesome and helpful and it got busy and she got moving multitasking with no issues didn't catch her name but a great experience overall read more

I had a package to drop off and noticed this one was 2 minutes away. Managed to find easy parking only to walk in to the end of a long line. Although it looks slow, I was out in less than 2 minutes. Gosh, they are certainly efficient! read more

The UPS Store - Quick line at Ups. - Shipping Centers Near Me - San Diego, California

Good store for returns. Fast and easy. Staff guy with long hair is helpful and puts up good signage for when he is out. Fast and on time All the girls that work here are awesome and great at their job. Very friendly and helps with problems. Shoutout to SARAH extremely professional, sweet, friendly, helpful and great to work with!! She really goes ABOVE AND BEYOND to make the customer feel comfortable and at home in this store Have come here for Amazon returns, shipping, printing, passport photo, buying packing stuff. All very helpful. The one girl that has red lipstick is always very helpful and friendly. One of the best workers. The other girl she works with is always awesome. They also training new people. Taller gentleman is great too. Never had an issues with this store 100% best ups store i been in read more

Very organized and quick customer service. I didn't have to wait in line very long to send out my Amazon return. This UPS Store location keeps the doors open which allows some nice fresh air to flow in as you wait. There's also clear signage with their pandemic procedures and social distancing practices. read more

The UPS Store - Social distancing measures in place for those waiting to be assisted - Shipping Centers Near Me - San Diego, California

Great customer service. I was taken care of with passion. Thank you! UPS is the best company on the block! Mira Mesa

Clerk Matilda I think her name is was so helpful and patient with me. I appreciate it so much. So I kept coming back to this store even there's one near by my house. She's very kind and treat customer with respect and important. Thank you read more

I used to have a mailbox here but since I work from home now, I no longer needed the box but every time I've been in, the staff has been helpful and friendly, even during the chaotic times. Keep up the good work! read more

I frequent this UPS often. This is where I take my Amazon returns. It's a great way to make returns without needing special boxes or labels. Just show them your QR code. I've also dropped off prepaid packages, and have gotten some forms notarized here. I recommend making a reservation for notary online as there could be a wait if they're already helping someone else. The staff members are always friendly, knowledgeable, efficient, and speedy. They answer phone calls and questions promptly. They also have tape available for use. Plenty of parking. Store is clean. Great location all around. read more

It is my to go place on my way to work to drop off Amazon return. Staff is always very nice and efficient. read more

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The store staff is very friendly and efficient. All of my transactions have been Amazon returns, which have gone smoothly. This UPS Store is located conveniently on Mira Mesa Blvd just to the right of the Aldi. Parking is never a problem. All COVID-19 precautions are in place. read more

I have started to use this place for my Amazon returns and they are friendly and efficient. I am starting to recognize some of the employees and they have all so far new very pleasant and helpful. read more

Worst customer service. Came in to do a live scan today with my wife this name Brealla that helped us was completely rude. I was helping my wife making sure the info she was putting in the system was correct and we caught her putting in wrong info. We told her that we wanted to make sure it's context and she told me that I couldn't be next to my own wife like this was some secure government facility. We were just at the USCIS doing live scan and they didn't even tell me something like that. Bottom line we left and made sure she wouldn't submit the wrong info because she is completely negligent. I will never come back to this place or recommend coming here because of her alone. She should not be working at a place that requires customer service. read more

These guys are fast & efficient & friendly. Dropped off a return to Amazon & wasn't even I. The store for one full minute!

I always come here to drop off my Amazon returns and the staff is always very friendly and quick!

I drop off all my returns here, the staff is always friendly and fast.

Staff was pretty slammed when I walked in but I got taken care of. If you're in a pinch and need passport pictures they take and print them.

They always acknowledge you when you enter, no matter how busy they are. They are very efficient and work as a team. We appreciate the excellent customer service! read more

I use this ups a lot. They are helpful but would it hurt for them to say good morning and/or smile!

Excellent customer service. They value the customers needs for things like tape when you are shipping a package! Nice people, hard workers. Will definitely be coming back. read more

This place does the job. Don't know what else to expect from a post office besides good service, and they lived up to it!

I used the PO Box services here for 2yrs and I never had any problems. I was always greeted kindly and the employees made conversation with me. My packages were always ready for me. The employees there got to know me and my box # and always got the package for me as soon as they saw me. I would recommend this ups store to anyone. I'm really grateful to all the people there. They are kind and hard working. Thank you for taking care of my mail for those 2yrs. read more

2/2 times I've tried processing returns at this location, both representatives, were nothing short of snappy and condescending - God forbid they are in any type of leadership role in that store. The first time, there was an incorrect # of labels for returns and I had to point out it's because they mis-labelled them. The second, my shipment came in 2 packages and only one label printed and the expectation was for me to either buy a bigger box to place the contents in or buy tape to take the two boxes and combine them into one. Whatever type of service agreements UPS has with Amazon should not involve the customer themselves having to go out of their way and spend more money to return anything. Even more so, it shouldn't involve shoddy customer service, deflecting blame to Amazon or elsewhere, or allowing others to butt into my business. That is not how you succeed in business, or in life, and I pray that both employees work on getting over themselves to grow. Systematic issues and Service Agreements are one thing, but bottom of the barrel customer service is the primary reason I wish I could leave less than one-star for this review. I know my review is pretty inconsequential in the grand scheme of things, but this location needs a shift in staffing cause it seems like both reps I've dealt with did not want to be there and were less than helpful. read more

I had to get some docs notarized for work. The UPS Store was the closest. Little did I know, my friend Esther, was the new notary. So....it makes perfect sense that I got stellar service and my docs were notarized as quick as greased lightning! This UPS store is relatively easy to find. It is in the same shopping center as Fresh and Easy as well as with Bevmo. Swing by at lunch or visit after work. Going to this store is convenient. read more

One of the best qualities about this store is that the workers there are very kind and helpful Plus the service rocks read more

Maybe it was just my luck, but on two occasions I was here the staff didn't know what they were doing. I had some prepaid packages shipped here for pick-up, and on both occasions the employees assisting me were confused and thought I needed to pay for the charges. After explaining things to no avail and waiting for them to finally figure it out, these simple pick-ups ended up being more troublesome and inefficient than they should have been. It sounds petty, but it just makes me not want to go to them if they make things complicated. I also had to call them once in regards to a package mishap and they weren't exactly friendly or sympathetic. I'd rather just drive further down Mira Mesa Blvd. to the other UPS, where they have friendlier, quicker customer service from my experience. read more

Everyone who works here is friendly, professional, and efficient. There's hardly ever a line/wait time. I've gotten boxes mailed, as well as documents notarized and a passport photo taken. Highly recommend this location! read more

My husband and I decided to ferment some homemade hot sauce this year to send along with our Christmas cards to family and friends. We had 29 boxes to ship! My husband had to go in to work the day we planned to ship these so it was up to this pregnant lady to getter done! Luckily when I got to the store there wasn't really a line. Gabriel was very helpful and didn't make me feel bad for having so many boxes to ship. He was very efficient and helped me get everything labeled and ready to go. A while after we started the 30-40 minute process a line started to form and he managed customer expectations on wait time very professionally. He's helped me a few times before this particular encounter and has always been very friendly and patient. Thanks so much for your help!! read more

What a great experience! Had to have some documents notarized. She was professional, efficient and friendly. Not only that, but it was done at a fair price. Thank you! read more

They will try to get any money from you even if you have free shipping, they are reliable but not friendly I don't think I will use them again read more

Great customer service and very good hours of operation.

I have been coming to this location for all my delivery service needs because of practical reasons. It wasn't until recently that I started noticing the polite welcomes and excellent customer service of the entire staff of this office (especially a lady named Breella). She takes the effort to know people she does business and her people-skills is impressive. I noticed that she takes the time to explain anything with a smile that a customer might have in confusion. Great job in having a team that customers appreciates. read more

Good customer service! Only con is it can get super busy but it's because their proximity to the business parks.