I just bought an item today. A little after I got to my car, I realized the item I bought had a hole. I went right back to the store and asked if I could exchange the item for a similar item. The guy at the register said they do not do exchanges. Keep in mind, it's within an hour since I bought the item, with tags and the receipt. He said I would have to return the item completely and buy it again. My husband had my card so I didn't want to have to go back and forth so I asked if it was possible for him to give me a store credit so I could use the credit to rebuy the same item. He said that he could not do that. I worked register like 25 years ago as a teenager and that was never a problem. I realized I was dealing with someone lazy and incompetent so I asked my husband to bring me the card I used so I can just return the item completely, which I did. What a pain in the ass! Staples, please do better at training your employees. read more

Came here to use their printing services. I needed to print some black and white documents. You can use the self serve or have them do the printing for you. I chose to do it myself. The cost per page is $0.15 per page in black and white. Just bring in your thumb drive and plug it in and go. Unfortunately you can't select all of your separate documents but have to print them one at a time. You insert your credit or debit card and do everything at the machine. You don't need to check out with a cashier. If you have questions they can help with machine usage, etc. read more

Update on last review: Very good experience today. Lauren at the copying center is an absolute delight. Very personable and friendly. I hope to see more of her, and more personality like her's in the future! read more

Staples - Printing Services Near Me - San Diego, California

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I had really wonderful service from Young in the UPS shipping center today! He checked and double checked to ensure that my packages were correctly addressed and would arrive at their destinations as quickly as possible at the lowest prices. It's rare to get such personal service typically, but even more so during the holidays. After working with Young, I felt valued as a customer. He really went above and beyond to help me. He even added some packing tape onto an especially heavy box where my packing tape was proving less than "sticky." Thank you Staples and a bigger thank you to Young! read more

I came in today and I had a great experience. I was looking for certain items and a young lady ashley helped me find everything and what I couldn't find she was nice to let me know they didn't carry it. Great experience! read more

I went here today they had absolutely nothing. Not a single laptop not a single computer in stock. And I made nothing I made them scan all of them. read more

- Bought a desk chair, was told it was the "last one" so I thought it was my lucky day. - Got home, realized it was a RETURN. The tall brown hair, skinny guy didn't even think to let me know because apparently it was good enough for him. - Not only was it a return, but pieces were missing and broken. This isn't the first time i've had problems with this store. Thank you for making my dad feel frustrated, stressed, and obligated to return the item himself because I'm too small to bring it back myself. *** If you're buying something and they bring it from the back, ASK IF IT'S USED/RETURNED. Apparently that's something they don't want to tell you read more

The service here is actually pretty good! But for the number of people working the floor, you'd think they could have more registers open... I digress. It's actually a really big store. I don't think I've ever been here and they didn't have what I was looking for. Besides the obvious (office and school supplies), they have a surprisingly large amount of snack food. You can bring your old printer cartridges here, which is great! And they also now accept Apple Pay. I'm not sure how their prices stack up against other office supply stores but if you wait for the coupons you can end up saving a bunch of money. read more

Trying to get a document printed and the person who works at their print shop in the evening made this a very difficult experience. After going back & forth by email a couple of times eventually I give up and have my document printed at Walgreens. A few days later I try to purchase a laser printer at this store. Website says there is "1 in stock" so I drive over. The rather apathetic store clerk informs me that they probably don't have it and the "1 in stock" message refers to the floor model which is not for sale. At first I thought he was joking, but then I actually tried the online checkout option and sure enough the online order was cancelled immediately because the store is out of stock. So Staples shows items as available on their site even though they know that they don't carry them. This store also has a very lenient pet policy: last time I saw a woman walk her small dog in there which started licking the items it could reach; you probably don't want to purchase items low to the ground in that store unless you are okay with spit on them. read more

I do all my printing at Staples, its such a great store and most of all I appreciate the excellent customer service from Denni. She is always such a great help and always so professional. Thank you:) read more

I went in last Saturday and I was helped by Ashley she was super sweet and gave out the best customer service she made my day!

OK but nothing very specialized. I guess for offices that need to get their generic supplies, this is a great place (as it seems that most of the offices I know buy from Staples anyways). But just for personal consumption, if you want to find that special pen or a particular watercolor set, this won't serve you too much. Since I had to go to nearby TJ Maxx anyways, I stopped to get some Stabylos for my drawing projects, but could not find the variety of colors I needed (therefore I ended up another day at Blick in Little Italy). Even Michaels seems to have better assortment and more specialized than Staples. This store is good for just Bic pens in bulk quantities, same with paper for your printer and very generic things. Cheaper than other places, so that is their plus. read more

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TEN OUT OF FIVE! the cashier was completely amazing. she was so polite and patient. There was a couple people on the floor but she was the most helpful. She was also beautiful. read more

Purchased a gaming chair today and wanted to leave a positive review for Mark (Store Manager) for going out of his way and delivering excellent customer service! Mark took the time to listen to my concern and assisted me making my shopping experience a great one! - I highly recommend this store for all office essentials. Great Staff, great product, and great service! read more

Came here and bought some gift cards a month or so ago. Ended up losing one so I came back here to get a copy of the receipt. To the employee (I think he was a manager), his name was Tim...WOW! I gave him the information and he was able to pull it up and reprint it! Nice! Store is well laid out, clean, efficient, and easy to navigate. Big signs everywhere and fast checkouts. Fantastic customer service and a helpful staff make for a good shopping experience. Will definitely come back in the future for other things I might need. Thanks again! read more

I came here to look for an effective way to keep my smiski toy on my dash board and the employees were extremely helpful and liked my smiski! I decided to attach him via Velcro, and realized they had a lot of mounting options. They have a lot of options for most stuff, so I'd say definitely check this place out!!! read more

Staples - Printing Services Near Me - San Diego, California

Alex, you need training! You clearly dont know what you are doing, you screwed up my account and I'm still missing $3.55 cents on my card. I walk out with no money on my card and no ink cartridges for my printer. I got my $50.20 back the next business day but my kids had things to print out for school the next day. Ernie (manager) dont put people on the register that dont know what they are doing. I'm so upset with you guys I will never shop at staples again. Put Alex in the back so he can practice counting boxes because he is absolutely an idiot on the register. I will be reporting this issue to corporate...STAPLES IS OFF MY LIST FOR EVER!! read more

Asked for help... floor person said he would get someone. Saw him ask another person to help who talked into his little shirt speaker ....meanwhile I am patiently waiting by the office chairs ....no one ever comes. Meanwhile floor person I first spoke to is now helping someone else. Try to find ANYONE else on the floor, but there is no one!!! This is why box stores go out of business ...ok I'll by my $300 office chair from amazon! read more

Every time I walk into Staples, I'm reminded why I don't regularly shop there. 2 days into the PUSD school year, I walked in with the middle school list that we don't receive until school starts. The store was a mess, the shelves were basically empty, and I couldn't find an employee to help me. I got in my car and drove over to Office Depot. They had everything I needed and I had 5 employees ask me if I needed help finding something. Staples, I'm done. read more

I've never had a bad experience at Staples. It is a very nice, clean place with friendly employees. I use them for shipping and occasionally buy supplies for my home office there. read more

Expect incredibly slow service. What should be a simple pick-up for an online ordered printed document took longer than 20 minutes due to what I can only amount to understaffing. read more

What a disaster! I went in to this store to buy some pencils and was told that the only way to get the pencils that I wanted was to go to Stapes.com as they no longer stocked this particular kind in the store. I ordered the item and was charged the following day. I was told that the order had been shipped. One month and three emails to customer service later, I receive an email stating that "We were unable to fully process your recent Staples order" and that the order "has not shipped and you have not been billed for this item"! So I was told "it's on the way" (three times) and, big surprise, they never shipped it and charged me anyway. I had to call them personally to get my money back. Staples is a joke! I won't be shopping at any Staples store, nor Staples.com again. They are, at worst, lying thieves or, at best, totally inept stooges that do not even know what they have or have not shipped (despite having already charged their customers)! What a gigantic waste of time!!! read more

Taylor in the copy/print section went ABOVE & BEYOND to help my husband and myself yesterday with some printing needs for an event that our non-profit was volunteering at last night. Taylor was able to print a large poster for us in roughly 5 minutes and he helped us glue it to a poster board. He was by far the most helpful employee I've ever encountered at any Staples store! He was knowledgeable, kind, efficient and extremely helpful - literally the best customer service I have experienced in a LONG time! We need more Taylors in the World! read more

UPS Certified DropOff/Shipping: worst customer service ever. Take an unsealed package to the UPS DropOff and the customer service rep asks if I had tape and I said no. He goes on to say that he doesn't have tape and that the only tape they have says Staples on it and it would cover the label. So I took my package and left. It's an office/home supply store dumbass, go and get tape and seal it for me. I'm sure Staples can write it off. Laziness was well trained into him. read more

Mind bogglingly bad for printing. I had a color cardstock print job that was basic and worked well once. I go back a few months later to get the same job done and suddenly they are incompetent in knowing how to do it and their printing software doesn't work to read PDFs. Please go give your printing business somewhere else if you can if you want it to be hassle free. read more

Prices are way higher than Office Depot. And I just had a print job cancelled because I needed permission from the artist to print. It was a feee download of a sign I was going to use for my daughters birthday. Most ridiculous thing ever. Will never go there again. read more

I greatly appreciated how they made sure my marketing orders would be looking at their best and most presentable. I have used their services for both return address labels and business cards. On more than one occasion they have advised me on how to better improve the images or text position and sizing. This means a lot to me because even with the "preview" option things could look "different" before print out so it matters to make sure things look best. Plus their pricing is unbeatable. Thank you, Staples! read more

Gread customer service which is what matters. I had the option to order from Amazon which has a very fast turnaround time. I chose this store because Joshua and Henry took the time to make sure to not sell me anything I did not need. Samantha, Lauren and Megan are very helpful at the self serve copy center. read more

Service here has always been iffy, but today took the cake. There was 7 workers and 2 people in line and about under 10 customers in the store. I asked had to ask for help twice to get some storage bins. Ten minutes later someone came out. Luckily he took me over to another register to ring me up. I would have expected him to grab one of the guys standing around to help carry some bins out toy truck, would have been another star at least :/ 2 stars instead of one, they do have a good selection of products. read more

I had to copy something at Staples and ended up picking up other supplies as well. I hadn't bother to get a cart so I was balancing my purchases when a sales associate got a basket for me and even asked if it was too heavy! I have to give them 5 stars at the Solana Beach store on San Rudolpho because they are so super helpful and friendly! It made my day! read more

Disappointed that Staples no longer removes hard drives from recycled computers for free. I took one there yesterday and they wanted to charge $30.00 to remove the hard drive. This is an important step for security of your data. I found a new electronics recycler company called Update Green off Miramar Road and they removed it for free. read more

Had my wedding table assignments printed here and Lauren took excellent care of me! My cards are beautiful! Listen to her recommendations she knows what she's doing! Thank you Lauren for being super sweet, welcoming and for being great at your job! read more

This place is huge, never too busy, but prices are a tad high. Wait for those coupons. They have everything you need related to business or school. They close at 9pm Mon-Fri. The one in Poway closes at 7pm. read more

Kudos to Ernie, the manager at this Carmel Mountain Staples location. I'm not the most tech-savvy individual, so when I needed assistance in ordering some products using their in-house computer (which I hadn't done before), Ernie took time from his busy schedule and guided me through the entire process. During other visits, whenever I had a problem, Ernie did whatever it took to make things right. He is awesome!! I've noticed that some reviewers have commented about Staples' prices. The company is willing to price-match most other competitor's prices, even Walmart's. Also, they have an environmentally-friendly policy of giving customers a $2 credit for each recycled ink cartridge (up to 10 at a time). The monetary-reward coupon is offered during the next month after the cartridges have been turned in. Benefits the customer AND the environment. read more

Time to shop for office supplies elsewhere! We bought two identical office chairs less than a month apart. Noticed when reviewing receipts that there was a $60 price difference. I expected to get a refund for the price difference but the manager bluntly refused as it was outside their 14 day. Maybe so, but I would have expected them to take the longer term view. We've spent thousands with them over the years. No more. I guess they believe that since the Office Depot close-by closed, they have more leverage over customers. Well, I will follow their advice and "Shop Smarter" and "Get Rewarded" by avoiding Staples in the future. read more

I have been waiting a month already to have 5 simple one-word cards printed on vellum for our meeting room door plaques. Five 8" X 5" (approx) cards with one word on each. They haven't even been shipped yet...Shipped? They can't lay-out and Print there? I made a huge mistake to Staples for my simple print job, I won't be going back. read more

Had a great experience this morning. ASHLEY Lambert, the copy and print supervisor attended to my need for some prints, very quickly and gave me a great service with a smile. The Staples always works well for me. Always greeted at the door, always asked if I need help, always find what I need quickly. read more

My girlfriend really needed some Velcro to help put her new toy on her dashboard so we came here. The staff told us exactly where to go and we were out of there in a hurry. Bonus points because they didn't make fun of her. read more

Kevin and Harry were God sent to a technology dummy like me. They are kind, patient and professional, explaining in details what to buy and what not to buy. Thank you. Good employees matter. read more

This review is only for their lack of knowledge on Staples' price match policy and it occurred in Nov 2018. It seems that Staples must not train their employees on their price match policy. They are supposed to match the price of a competitor and then give you 10% of the difference between the two prices. But on three separate occasions at three different stores they failed to do so even when I point out what the policy is. This time the cashier straight up told me the new policy only applied to ink. I guess I should have talked with the manager. I mentioned my dissatisfaction on the company website and a few days later the manager of the Carmel Mountain store called to apologize for the mistake. He said he'd send a store gift card to compensate me but I never received it. Maybe I should have contacted him but I just figured I'm done with Staples. read more