I see a lot of old posts but I think that this location is under newer management..... the newer reviews are good and I know why. It is a busy store but they multi-task well, are knowledgeable and thorough plus their service is excellent. I needed them to pack my items securely and ship in one of their boxes and I had it insured therefore I had to pay more and was willing to do so. I wanted to be assured that my shipment would arrive in one piece. And it did .... I thought the crew at this store were all extra helpful, polite and efficient. read more

Weird things happening at this location. The website says they open at 8:30. I stopped at 9:50 and it was closed. Door locked, lights off, no employees in sight, no "back in 10 minutes" sign. Nothing. I knocked on the door. I peeked in a couple times. Nobody behind the desk. Nobody in the lobby. I left and called from the road. A man answered and said they had been open since 8:30 and that I should have knocked (I did). I asked to talk to a manager (yes, I Karened), and a lady got on the phone and claimed that they had been open since 8:30. I told her I just left there and she insisted they had been open. After repeatedly telling her that the doors were locked, she then claimed that they had been "testing the locks". Weird. I don't know why they were hiding in the back with the lights out and doors locked, but they should conduct their personal business during non-open hours or at least put a sign up. read more

The UPS Store - Says they open at 8:30. - Printing Services Near Me - Sacramento, California

Horrible service. Tried to make a return to comcast business and the two clerks were totally lost. Absolute waste of my time. Avoid this place at all costs! read more

Even though I'm using UPS for decades and don't remember any problem with their stores, earlier today, Nov.18th, I was charged for..."Fragile" paper sticker. When I asked for one, they guy placed 3(three), all - on the same side, and charged me $1.50 for it. Is it a new rule? How come he did not warn me/us??? read more

I only found this on Yelp when needing to dropoff packages when near Elkhorn at an auction site and my UPS store was farther away. It was difficult to find as it is facing the road and easy to miss when entering the entryway. The young man who greeted me was great and friendly. Easy in and out. I would stop here to do the same when in the area. read more

The UPS Store - Hard to find this spot. Facing road. - Printing Services Near Me - Sacramento, California

The gentleman at the counter was polite, professional and processed my two outgoing packages to two different destinations so quickly that I wasn't sure that he had done it yet, but he had. Very fast and efficient. Rare in these days. Kudos to Tirique C. read more

The dude working there literally had me waiting for almost an hour. All i needed to do was drop off some amazon packages. Literally disregarded the whole line read more

The UPS Store - Dude helping out some other guy while holding up the line for about an hour - Printing Services Near Me - Sacramento, California

Amazing experience!! Aaron went out of his way to track down the LiveScan paperwork I'd completed there a while back and was super nice helping me out. Awesome customer service, highly recommend! read more

Okay so my friend just went in with an untapped box and she didn't charge him $2 for taping. This is in direct conflict of how I was treated and charged. Same Asian lady. What the hell? AVOID THIS PLACE read more

Service was quick, Kay is very knowledgeable about what you need to get done. Answered all my questions and needs. If you need notary services they have notary services all business hours. My Amazon return was a breeze, they make it easy even when Amazon doesn't sometimes. Make sure you read the instructions if you need to package your Amazon return and don't be like me. read more

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They have new employees every few months but they're all very nice. I come here all the time.

I've been using for my business and I am very happy with the consistently great customer service I receive. I'll be signing up for a business Account here soon. read more

Super friendly and helpful. From receiving to sending packages - been doing business there for about a year and everything has been great!

As I recall the employee working the desk stated he refuses to answer the telephone as it rang multiple times demonstrating his lack of work ethic and inability to complete multiple tasks during his shift. Furthermore he continues to complain about having to work here and how he doesn't like to be too busy. Message to the manager, if this is yourself buck up buddy life gets harder, if this was your hire reconsider his position thanks for mailing my package! read more

Kay you are awful. Tall Asian manager woman. I was very polite and patient. Jayda you were great. Sweet black girl. You were awesome. Kay you suck...reason why.... I was picking up a package for my girlfriend. Christie Malovich. First Kay said he Needs the tracking number...i provided that..then she said I need a screen shot...which earlier she mention that wouldn't work...then she said I need the email...then there was a huge line...lol. Just ridiculous. Never going back to pick up a package again which was only beauty supplies. She acted like I was picking up north Korean missiles. Done with that store. The guys were so much better. read more

I've always received top-notch service here. The staff is friendly and helpful, and the store is kept clean. The only thing I'd wish for is photo printing services. Otherwise, excellent! read more

I had to buy boxes. VERY EXPENSIVE. Found cheaper ones later in the day while in another shop. NO returns, nor refunds nor store credit. NOR a sign posted regarding above. No satisfaction from manager either. NO need to trade with this shop again. I just would like the manager to call and tell me I've wasted my money. read more

Stuff very rude and worthless not even trying to be customer service. Very disappointed.

Went in to drop off a large package on a Friday at 1:00. It was an amazon return so I needed to drop it off to get my refund. I had a QR code and it said to go to a ups. The ups told me "they were at capacity" when they saw the box. They told me to go to a different ups. If there were people behind me I don't think they would have said this. They just didn't want to deal with it. So now I'm driving around looking for another ups. I normally don't do poor Yelp reviews but was so disappointed. read more

I have done business here for years and they are the best! Staff is efficient and so helpful. Very friendly and prices are perfect! Never a long wait as they work quickly to get the job done :) read more

I use this location almost daily as they are across the street from me they are amazing with customer service they are clean, they are organized and I was very shocked to see only three stars when I looked them up on yelp to get their phone number hopefully my rating helps! read more

These guys are true professionals, thanks you Oleg, Andre and two ladies (sorry don't remember your names) who work here! As an e-commerce seller I do ship a lot thru UPS, and drop my packages off at this location. They deserve a 5-star feedback! read more

I had a few things I needed to do at this store, and they were so quick and accommodating for me! They were busy, but I didn't mind waiting which wasn't very long, and they helped me very fast. Great to know they're so close and customer service is there! Thanks again! read more

I was very happy with my service I received today from Kay. She was very sweet and pleasant. She made my process quick and easy. I felt very informed and I trusted my package would be in good hands. Thank you Kay! read more

So I came in 12/17 around 2:30pm with a few packages that contained perishable food and dry ice. Joeandre'w who was present was holding down the store single handed. There was already a line when I arrived and my particular order wasn't as simple as shipping. By that I mean it involved a change of plan on my end and having to confirm if overnight pick up was available on their end. All the while the line grew. He never lost his patience with anyone, gave his full attention and care to every client. I know he was under a lot of pressure and I just want to say thank you again to him for helping me get my package shipped out. I know my family will be excited to receive their pasteles this Christmas. read more

Always great service and its nice to have a local destination and super people to work with.

I use this store regularly and appreciate how Kay and Todd are so helpful and friendly. Both are very knowledgeable and have helped me with shipping and notary tasks over the past 2 years. I highly recommend their store. read more

Their response is as bad as the service. They are not paying attention to their work. It was UPS. Not USPS! Stay away. There are too many UPS stores that do good work without being dishonest. read more

This store, lost my package and the manager was useless. I had a pre paid shipping label to deliver my package and the employees from this store stated I don't get a receipt for those kinds of deliveries. Although every customer should get a receipt. Well caught up between ups and the post office blaming each other for the mistake my package is lost and the 3 day shipping that I paid doesn't insure my package because ups never scan it or the post office. Do not trust this store! Besides They charge $2 dollars to tape your box, do yourself a favor, buy and take your own tape. Learn from my mistake and go to a different ups store! read more

Honestly, this UPS store sucks. The manager is a total a-hole. It used to be nice to go to and the customer service was great there, but now it isn't and I found out why, because of the management that's taken over. I'm not sure if they got a new one or if he just decided to be rude all of a sudden but I won't ever go here again. read more

Yes, this is me being irrational and I get that businesses need to make money, but $3.20 to print ONE piece of paper. Poor form, UPS! This isn't a complaint about the poor underpaid individual who had to explain to enforce this policy, but rather a big ol' screw you to the corporation that thinks this is appropriate. read more

I had to buy boxes.  VERY EXPENSIVE.  Found cheaper ones later in the day while in another shop.  NO returns, nor refunds nor store credit.  NOR a sign posted regarding above.  No satisfaction from manager either.  NO need to trade with this shop again.  I just would like the manager to call and tell me I've wasted my money. read more

So helpful! The girl working that day has a gift of customer service and friendliness!

I went to this UPS Store today to see about renting a mailbox and getting package delivery. I'm new to the area and have packages delivered often and wanted a secure place. The only employee was a short female with brown hair and (slavic) accent - just description since there was no name tag. When I walked in she acknowleged me. I told her what I was looking for and she bruskly said "that costs $45 for 3 months" .... "and that's for the small size". I said Ok, and then she said "also you have to pay $20 - 10 for key and ten for set-up fee" - I said Ok... she seemed like she was trying to talk me out of it, like I wouldn't want to pay the fees. Very strange. So I asked what the monthly fee was after the initial 3 month fee and she said "No, we don't do monthly - you have to pay for 3 months" .... at that point I told her I'd think about it. I don't care if it's $80 for 3 months - but I don't want to go in there and feel like the people are either a) annoyed by me or b) think I'm cheap or poor (not sure). I just wish they had good customer service because they are sooooooo close to my new place. Oh Well. Looks like I'll have to look near work. Hoping all the businesses around here aren't like that. Bottom line - don't go here unless you want to be treated like dirt. read more

DO NOT USE THIS LOCATION! find another one like the other reviews said. The two people that run this place are awful and whoever runs this franchise should have a standard on how the people who work here should act toward customers. So unfriendly and not helpful. When I asked for the tracking info to be emailed to me they told me "no, we can't do that. We didn't collect that information at the right time" I definitely won't be back to this location. YUCK! read more

This location is fast, small and conveniently on the way to work and home! I was shocked to feel that the a/c was not working today at noon and felt very sorry for the two clerks. Both were handling customers without fail, even the rude ones that were ahead of me. Really people, they are the middle man, there are different prices and times for processing notary and mail? One of my Amazon returns, found out was only free at kohl's. Which is what I hit by default. I politely obliged and said, " I guess I'll be headed to kohl's after this." I had forgotten my mask and made one out of napkins and stretched out elastic, so I could walk in. I asked employee if I could have a real ppe and she went above and beyond by giving me a disposable one. Big thank you because my makeshift mask was not going to last another stop. I'm really surprised she didn't laugh at me, lol! It was getting so hot in there!! I wanted to leave less stars for facility issues but the pleasant attitude of the left register clerk with the short curly black hair really made me take the time to post this review. read more

I don't usually give 5 star reviews but I cannot think of one thing I would do to improve my experiences there. Staff is always cheerful and helpful and the have the best greeting cards on turning racks you can browse. I have taken multiple Amazon returns there and they do everything for me. When requesting to return something I just choose the option to drop off at a UPS store and receive an email with a barcode. I take the item in, they scan the barcode and then print the label for me and off it goes. As soon as this is completed I will get the refund posted to my account. Amazon does not wait until they receive the item back. If it is in the UPS stores possession, that is considered received by Amazon. read more

the person Ben and Kay they are absolutly amazing, every time i go there tgey delt me very well.

This location provides super quick service and has friendly employees for the most part. I appreciate that they are open late and are at a convenient location on Watt. read more

I went today at this location. The guy very polite and helped immediately shipping my item. Thank you read more