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The UPS Store

5.0 (1 review)
Closed • 8:30 am - 6:30 pm
Updated a few days ago

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Services - The UPS Store

Copymaking services

Mailbox centers

Printing

2 More Services

Scanning

Shipping centers

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7 months ago

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Staples

Staples

(81 reviews)

This is specifically about the custom print services. I was in on a Saturday and was told the…read moreprint manager worked Monday through Friday, and left my contact information. I was told she would call me Monday when she was back. I called her on Wednesday when I hadn't heard anything yet, and while I was on the phone with her she starts having a conversation with another customer without even asking me if I could hold. She let me know custom print is not handled locally, and passed me off to someone in Florida. That person did call me within a couple of hours, but she never followed through with providing me a proof. I've tried calling her and left messages for 3 days, with no response. I now am scrambling to find a different company to help and am having to pay them a rush fee since Staples wasted 3 weeks. The customer services is abysmal, I would be fired if I treated my customers this way.

I've dropped off Amazon returns here many times without any issues, but today's experience was…read morehonestly disappointing. I was second in the Amazon return line, and there was only one associate working. When it was my turn, she turned to help the checkout line instead, which about four people were waiting there. At first, I understood since she had just helped the person ahead of me, but instead of alternating between the two lines, she kept assisting checkout customers one after another while leaving the Amazon return line completely unattended. After she moved on to the third checkout customer, I finally spoke up and said, "Excuse me, can't you see I've been waiting here?" She turned to me and responded, "Yes, I know. I'm the only one working right now. Give me a few minutes," and continued serving the rest of the checkout line. When the line was cleared out and the associate finally came back to assist me, I asked if the checkout line had priority, and she said she just had to "clear the line first." If that's the policy, then what's the point of having separate lines? Customers in the Amazon return line shouldn't be made to feel invisible just because the store is short-staffed. It's not about impatience -- it's about fairness and respect for everyone's time. A potential few minute visit turned into a 15-20 minute visit. SMH For management's reference, the associate was a woman in her late 20s with glasses, pink-dyed hair, and a chubby build. She wasn't rude, but the way she handled the situation was unprofessional and inconsiderate. Hopefully, management can provide better training or clearer procedures so customers don't have to go through this again.

The UPS Store

The UPS Store

(86 reviews)

I would like to provide feedback to your store located in Manteca on Main Street. I was told twice…read moreby a specific employee ( possibly manager) that she would not release my package unless the ID matched the package. I went in at different times using my official ID and was released packages before by other employees without a problem. My ID still has my maiden name and correct address on my packages. In addition, I did not specially ask for my packages to get delivered the UPS point but was somehow automatic in the system. I did try multiple times to have the employees look into it for me to get it corrected with no solution but to call the 1 (800) 742-5877 customer service number. I did call the 1 (800) 742-5877 number as well with very poor solution to my problem of my packages not getting to my house. I would like you all to consider as a company the compassion of women changing their names after getting married takes some time through drivers license and social security. That other forms of legal proof should be considered. I was not given that option of other forms of ID to consider that can be helpful for accepting packages. This location provides notary services so they should at least be trained and familiar with different forms of ID for proof. This location does not provide good quality service and I really hope to never have to go back to this location.

I needed a notary so I went to UPS. Good and fast service. I can recommend this business. I also…read moresend packages from time to time and receive first class service.

US Post Office - Box mail

US Post Office

(16 reviews)

I usually am not a fan of postal workers because most I've encoun are rude and very unhelpful and…read moredon't care about your mail. But Amy was amazing. My rent check was mailed to this office for my landlord and it showed delivered in 2 days but then my landlord told me it wasn't in his box. I panicked because it was a cashiers check and I wasn't gonna get that back for 90 days minimum if lost. Luckily I told Amy it showed delivered and it wasn't and she went to the back real quick and came back with the envelope! I was so grateful. She said some of the helpers had misplaced it into another PO Box. She was nice enough to put it in the right one for us after I called my landlord. Very grateful she does her job well and was very kind about it! Thank you Amy

I have done quite a bit of business with the Ripon post office. This post office is on the smaller…read moreside. When you first walk in there are several packaging accessories on the wall to the right. If you need a last minute card for a special occasion, they have a card rack against the wall. There is a counter on the back wall with room for customers to finish packaging and addressing their shipments. There are three points of sale at the front counter and it is typically staffed with 1-2 employees. I have never had to wait more than a couple minutes. Each visit, I have found the different staff members to be friendly and helpful. During transactions they always ask if I need any stamps. I have never run into any customer service issues.

The UPS Store - shipping_centers - Updated May 2026

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