I had the pleasure of a great customer service experience w/ Representative Kelli's prompt and informative.

Delivery is god fucking awful. I ordered something from Verizon 6 days ago. It was supposed to be delivered yesterday. I've been home for the past couple days and checking the UPS app and my ring camera(which is on the front door). We live in an apartment with letters instead of numbers. Today is the second time they've skipped our apartment. Their drivers can't seem to differentiate between letters and numbers. Fingers crossed they don't fuck it up again tomorrow as I'm having to call out of work to receive this. read more

DO NOT USE THIS STORE FOR PICK UP DELIVERIES... THEY STEAL PACKAGES!! I had to have my new iPhone delivered to this store because I would not be home to sign for it. Someone at this store stole the package. It says delivered and that it was picked up five minutes after delivery. They gave us no answers and made it seem like we had something to do with it. The agent helping us from TMobile said this is not the first claim that they had to file with this location for stolen packages. Absolutely shameful. read more

Wow. The person who was at the front desk the lady was very rude. She insisted on charging two dollars for re-packaging my Amazon package, which I had only opened slightly. I understand they have to pay for the tape, but instead of explaining it to me nicely, she acted like I had a choice -- pay or leave. Her attitude ruined my day, and I will never come back here again. read more

If I could give this store 0 stars, I would. I have never been mistreated and disrespected more by a person in customer service like I was this morning. Even more appalling is knowing that this individual, Betty Taylor, is the manager of this store. While I admit that I did not come as prepared as I would have liked to return my package, the amount of hostility I was met with was entirely uncalled for. Multiple times during this encounter, I was insulted by the person who was supposed to be helping me. From snide comments about how the "USPS" name was "clear as day" on the package when I showed up at the wrong location to return to the item or the attitude when she realized I had not brought a box to package my item in, every part of this encounter was piss poor. Even though I was more than happy to pay the fees for printing the shipping label and buying a box, her demeanor made it impossible to feel anything other than anger. When she answered the phone, she seemed frustrated again by the customer and muttered "people..." under her breath after she hung up while checking me out. I can understand having a bad day, but this is unacceptable behavior. I actually felt horrible for the lady waiting patiently behind me who would have to further endure her wrath. read more

The "manager" was extremely RUDE not only to myself but to the woman in front of me! The way she even greeted people coming in was with irritation and attitude. The woman in front of me was told that that they are franchise owned and runs the store the way she's been told to by the owner. I will never return to this location. I frequent UPS ship stores and this was very unprofessional and unfortunate. Never had an issue at the other locations. read more

This location and the gentleman that helped me yesterday went above and beyond to make my shipping need surprisingly quick, cheap and easy. A little kindness goes such a long way. Thankful I ended up at that location. read more

The old woman who works there is wretched. She must be the owner, or maybe the owner's mother, because if not she would have been let go long ago. Rude, snotty, snide... always acts like the customers are the worst thing to ever happen to her. SOMEONE had been drinking, today. I am married to a recovering alcoholic so I know the smell. I dunno if it was her, but she was the only employee I saw. I really do not understand why corporate hasn't done anything about this. The reviews tell it all. She has been horrid for years. I will not be back again. read more

This is the closest UPS store to me, though the only downside is that it closes at 6 p.m. The people who work here are really nice. You can rent a mail box, and make shipments of course. You can buy shipping and packing goods here as well. Parking can be tough due to the store's location in the middle of a strip mall. It's situated between a few restaurants and a skating store usually clustered with kids. read more

The UPS Store - Shipping Centers Near Me - Raleigh, North Carolina

Believe any and everything negative you hear about this place. The manager is the most condescending, rude, miserable acting lady if I've ever encountered. I hate the thought that I spent $67 in here. I'll make sure to never patronize this establishment again! I'm upset with myself for not checking Yelp for a review before disturbing my whole mood dealing with this lady. You've been warned! read more

After Amazon confirmed that they never received a package sent by UPS, the tracking information on my receipt showed that it was never sent out. I called the store and explained the situation, was put on hold and then hung up on. I called back 7 times and was ignored. I finally called back immediately after the 7th call using a different line and the phone was answered by a rude male employee who told me that he was by himself and that I needed to have some consideration for his time and then he hung up on me. All of this was on a recorded line. Real winners in customer service at this location. read more

Pick any other place. Everyone here is rude and disrespectful. I walked in yesterday and the kid behind the counter rolled his eyes at me and told me he would get to me when he could. The package I WAS going to send needed some tape to reinforce the lid and he immediately stared ringing up a charge on the register telling me " we charge to tape a package". I turned around and went to another store. read more

My time and business is not valued here. I will not return. I saw the owner actually tell the driver she loved him and didn't hesitate or show any care or concern when she saw me return with a mailbox application that her staff member had given and said she didn't have time to help. I explained her colleague, standing next to her, had just given me the application less than an hour ago. I asked if I could wait. She said to return tomorrow. I went elsewhere and had a new mailbox in minutes. It definitely was her tone and lack of customer service. read more

Attempted to drop off a package at 6:30pm but the store was already closed even though it says they are open until 7pm. Don't waste your time coming to this location after 6pm. read more

Go to any other UPS store. Elderly lady yelled at me for touching my packages. I only tried to move to the side to finish to place the slip and she yelled at me. She was VERY RUDE. If I have to send something I will NEVER go here. She is loud and when I finally got the package together to return the package only because gas and time where a factor. She asked me was I ignoring her? I smiled and said I didn't know if I would get yelled at. I was done! And she gave me the wrong number to make a complaint. She is the manager. I tried to call the owner and that was a dead end as was calling UPS customer service. STAY AWAY! read more

Went in to get a mailbox for my buisness. I had used this location in with the last owners and was impressed how nice they were and how much they cared. When I entered I was greeted and asked about renting a mailbox. I was given my paperwork and I went to fill it out. The employee were negatively talking about some other employee that was let go, ( I don't really care although it's very unprofessional) I had made copy of my ID and just had an older one. Didn't realize until she pointed it out. I advised I would go and get it and come back. I was yold to bring two forms of ID with picture. And a bill. I was confusedas I don't have another ID with a picture besides my driver'slicense. I asked for an example incase it was a mistake and I was yold we were done. I said I simply wanted to know what other form of id's were accepted and was told again we were done. I asked for my paperwork back and was given an annoyed look but she compiled. Very Grumpy Old Lady. Such a shame it use to be a good store. Will not do buisness there ever again. read more

excellent service!!! Tanya went above and beyond the call duty, which is so rare now a days. What a breath of fresh air! Thank you

The manager of this store DENNY spends most of her day smoking outside. Unless you are a young man and attractive, it annoys her to have to put her cigarette out to help you! Yesterday, my mom went in to send a package back to the sender and she couldn't have been more rude! This woman was disrespectful and humiliated my mother because she speaks with an accent!!! Guess what, she speaks two languages!!! When I called to report her I was told she is the manager and they gave me an 800#. The STRICKLAND STORE is SO MUCH BETTER. PLEASE GIVE THEM your business. My mom went there after she left the store because the woman was so rude. They helped her with a smile and sent her package back! Steer clear of the rudeness! They lost a routine customer today! On the bright side, my mom Won't have to smell the smoke infused store. I realize I'm not the only one complaining about her, wondering what it takes to get her fired? read more

They are all great here super friendly and helpful. They take pride in there jobs and customer service .. exceptional service from them all.. read more

The young man behind the counter watched me struggle with the door and my crutches. Being disabled is not new to me, but this was my first trip out post surgery. I dropped a crutch, then the door, and he still stood behind the counter watching. He didn't move until I yelled I needed help. Then he was not very nice. I had to ask for help on my way out; what does this guy do, but thank me? There are many other packaging stores that are kind to people with disabilities. Use one of those. read more

I've been a client for many years. After the way I was treated today I will never walk through the doors again.

I have been using the UPS store on Six Forks for several years now to support my business. I use UPS for my urgent needs as I ship throughout NC, SC, and Virginia. They never disappoint and I know my packages will be delivered next day. Reed and Cheryl are always quick with a smile and very helpful in getting everything done in a simple and timely manner. They're a great business partner that I can count on. read more

Wonderfully competent staff and brilliant customer service. I had to return a product on amazon and they helped me out quickly and efficiently! read more

I love this place and the people that work there are so friendly and helpful . They helped me send a few packages to my husband in iraq.

Completely Incompetent staff. I bring a package that needs to be sent back to Amazon with THE UPS label provided by Amazon attached, and the woman was dismissive and seemed completely clueless as what to do. So... to recap. I took a UPS package to a UPS employee, at a UPS shipping location, and guess what? Nothing can be done. I'm tired of dealing with people that are too afraid to do a little work and provide a little customer service. Well...back to your office and cigarette breaks. I'm so sorry I disturbed you by asking you to do your job. read more

I used this store because it was close to me, but I will never use this store or UPS ever again. I went in there like anyone else to ship a box the store employee (Dennis) seemed like he was already having a bad day. Started filling out the forms then demanded to know what the contents in my box were. He wanted me to detail everything in my box. I said, "I'm sorry that isn't something you need to know, is there a general category I can tell you, but I will tell you it is not liquid, flammable, perishable, or hazardous". He still demanded me to tell him what was in my box, but this time threw me a bunch more attitude and said I looked sketchy. I gave him a general of the materials and he started to fill out the foams then decided to tell me he wasn't going to ship my box. I have never been treated or accused of anything like this in a store from a store employee. Where is the customer service? Of course there was no manager in the store to talk to about this situation. Privacy seems to be gone in that store. Everyone is look at as they are trying to ship something hazardous, flammable, liquid, or perishable. What a shame. read more