Incompetent staff and rude staff. Denied me my return even though I showed them that online it says I don't need to provide my own box. Absolutely ridiculous. read more

Fast and easy if you just want to do an Amazon return, but don't expect any hospitality. I was waved over to the counter and my return was processed. I said hi. I was given a receipt and that was it. Not one word was spoken to me--at all. Not one word. Not "Hi," not "thank you," not "bye," not "have a nice day." I'm hoping that the young guy was mute. read more

Backstory: it was my ex-roommate's birthday, and one of our good friends suggested we all pitch in for her to get a used PS4 since hers broke a few months back. She had a very specific model and price range in mind, which is why it was taking time to find a replacement. I realized that I had an old PS4 laying around, and when her birthday Zoom happened, I offered to send it to her. Enter: The UPS Store, because there is no way I trust my packing skills to get that baby over to her intact! It's good to come here during off-peak hours, like mid-week around 2-3pm. There was no wait, they were adequately staffed, and everyone was nice. Seriously- no attitudes were given. I could actually tell the employees were smiling under their masks! I had them pack up and ship the console via ground to Brooklyn. In this case, the packing service cost more than the shipping: $24 vs $16, respectively. It all turned out great in the end: ex-roomie received it in 2 days, nothing was broken, and after plugging in and re-doing her settings, she confirmed she is on her way to ascending to Valhalla! read more

We are all entitled to our own opinions, right? Well here's mine: Parking: 3 Location: 5 Decor/ambiance: 3 Customer Service: "ahhh see the review" I love the UPS store. Don't get me wrong been given a gravel package and run to the nearest UPS store, which they are always so convenientlyLocated next to me, Is my favorite part about UPS store.I had two packages that I needed to send outAnd I found this locationOn yelp.After arrivingI noticed it was conveniently located right in Briar Creek. Parking was a monster asTraffic is starting to pick up now that coven is starting to lose just a little.Long story short after getting us out of the facility I noticed that everything was marked appropriately for coronavirus social distancing. That was a plus! I wasAssisted by a young lady named Samia. She was really nice and friendly.I had one item that was already boxed in the other item I needed to purchase a box fort. When she went to measure my box she came back telling me that the total for my box was a rough price of about $9. I figured it was fine but I don't recall paying that much for the box the last time I was there. Once she rung me all up I looked at my receipt and noticed that she charged me an additional $3 (packing service fee). This is some fee that they charge if they are the ones that are gathering your materials and packing everything into your box for you. Well I could easily saved that $3 if she had told me that she was going charge me for that. It's only three dollars which isn't a whole lot to go nuts over but at this point I don't feel it is fair to not be totally upfront and informed about what fees you're charging me. Maybe she was misinformed or not adequately trained about this fee? If the manager of this location reads this review please make sure that all of your employees know to let customers know whenever you are charging them for that $3 packing service fee. I could've easily gathered my own items and shipped my things in the box. All I needed was the box I did not need for her to ship it together and gather everything. This was a pair of shoes that I was shipping where I was trying my best to save all costs and because of her not telling me that she was charging me $3 to put everything together I lost money on the sale. Again three dollars is not the end of the world however for the next customer they could've been pretty pissed off. I'm sure I could have asked her to remove the charge but at that point there was a line of people behind me, this store was hot because the AC wasn't working and they had fans blowing, And I didn't feel like going through the whole returns process. So we left! read more

Rude and unhelpful. I realize that everyone has off days but seriously rude, unhelpful staff, inaccurate pricing, wrong information from employees, and an overall negative experience trying to ship anything here. I wish I could have that much attitude at my job and get away with it. To sum up the experience in one word: rude. For a more in depth examination of the ineptitude of this location, I present this scenario of measuring and pricing my box online with the addresses, going into this location, being told a different amount, asking why, then finding out the individual is trying to express air my package even though I asked for ground. I let them know I want ground again and get a huge attitude that it's expensive because it's going to another state (let's ignore it's $50 more expensive because they've chosen air and not ground). The attitude at this location is just unreal. Drive a little bit further down the street to the competitor who has accurate pricing and super friendly staff. I sent this same package for the quoted online price ground and enjoyed myself doing it. read more

I had to cancel my wedding 60 days out and started to freak out. With no time to order announcements i snagged an Etsy Template, picked you some decent paper and rushed to UPS. The staff (Yasan, Jessica, & Tori) were incredibly helpful. They helped me resize and Rama few copies on printer paper to make sure it was exactly what i wanted. They even made sure it looked good with my envelopes. They definitely took a stressful day and turned it around! Very upbeat and helpful staff! read more

The UPS Store - Postponement announcement they helped me with. - Shipping Centers Near Me - Raleigh, North Carolina

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In and Out Under 5 Minutes: An Excellent Retail Experience We need more customer service people like these that know how to put more time in the day. I walked into the store and stepped right up to the counter without having to wait in line. The guy quickly scanned both of my packages, efficiently printed the tracking info, and said goodbye. Bottom line: After enduring Brier Creek traffic, I'm in a hurry to get back to work. I don't care about congeniality, I want competence and efficiency. These guys crushed it! read more

First time I went to this location, I found the Team, very helpful. All my request for various services were handled promptly. I did encounter a minor problem, that was due to overnighting to an outdated address. Pkg. delivery attempts were made, finally, UPS found the updated (correct) delivery address, and did in fact take care of the issue, without involving me. Needless to say I am very happy! read more

I just moved here and returned an excess amount of Amazon items. I felt embarrassed and an inconvenience to the staff as I provided 15 items to return; however, Andre was so friendly and professional! Andre made me laugh and welcomed me to the area as if I was a friend of his. Thank you, Andre! (You never know what people are going through and your simple act of kindness is what I needed yesterday)! read more

This is my neighborhood UPS store. I use them for all of my shipping needs. They are fast and always offer to find the lowest priced shipping option for me. They are always super friendly and helpful too. On my latest trip to their store the line was out the door but I was still in and out in less than five minutes. I was so impressed!! I even learned today that they offer notary services. read more

I've stopped here twice in the past few months, once for notary service and faxing, and the other for copying. Both times, customer service was very good! The biggest issue in my book, depending on when you go, is parking in that area of Brier Creek, which can be very busy. read more

I have used this UPS store at least a dozen times. If there is a line it moves quickly. The staff has always been helpful and attentive to what they are doing. I recently had a number of electronics packed and shipped. It was a costly venture but the electronics were expensive. They handled everything. The items were well wrapped in bubble with peanuts in the appropriate size boxes. The deliveries have all been on time and arriving in good condition. This is my go to shipper/mailer. read more

On a weekend mid-afternoon, this spot was pretty dead. I dropped by to mail off an Amazon return and had absolutely no hassle. Service reps were helpful and super friendly -- I even caught one singing along to the radio. Hehe It was, by far, my quickest trip to any shipping center! read more

There was a lady that was being disrespectful to customers and treated them like shit. A great lady that was helping me is Veronica. Totally recommend her! read more

I can't speak for anyone else's experiences, but mine have been amazing every time here. I work across the street so I pop in about once a week to mail something. Sometimes just a letter with a stamp, sometime with a prepaid label. I've never had to wait in line as they are always well staffed and I think my average transaction is about 45 seconds long. They've always made it super easy for me. For a chore that was once dreaded, I now enjoy taking the short walk over and crossing one more thing off of my checklist. Everyone has been pleasant at all times that I've been in too! Thanks guys! read more

It's a shame there isn't a police station next door because I was a victim of highway robbery here. I brought in something that I was persuaded to let them professional pack. I brought the box and some bubble wrap. They used a few sheets of their own bubble wrap and fill the rest of the box with with some packing peanuts that couldn't have been more than the size of the $5.99 bag they sell on their own shelf. 5-6 minutes later the employee tells me it will be.....$40. "Pardon me?" I ask as I'm sure I heard her wrong. She repeats the total with a straight face. After a staring contest of a few seconds I tell her that's ridiculous and there is no way I will pay that. She replies instantly with "ok, I'll knock it down to $30". I'm not sure what I'm more enraged about, the attempted initial fleecing or the fact that she pretended like she was doing me a favor. I actually asked her what the cost of them packing the item would be prior to them starting and she assured me that she would find out. Her finding out was doing the 5-6 minutes of work and then trying to extort me. Based on my experience it's clear that there is no rhyme or reason to their pricing on "professional packing" with my own pre-purchased supplies. Admittedly I gave in and forked over $25 so that the NC-17 rated tirade playing out in my head wouldn't leave there and left. This was the icing on the cake with my other interactions with the other listless employees at this location. I would rather personally carry anything I needed shipped across the country on top of my head and walk it there than deal with this particular breed of conniving and incompetence at this location. read more

Almost $3 to print 3 pieces of paper. I sold my printer because I have one at my apartment complex. I am currently locked out from using due to the corona virus. The ups store is expensive and extremely slow in trying to get papers printed. I won't be using them again. read more

I'm still in shock! I went in to get copies, told them what I was looking to get. The guy was obviously new because I needed several 2-side stapled copies. He told me he would have to do it one at a time because the machine can't do multiples. I told him that was not so - he went to the back and came back with someone who knew what he was doing and started the machine. My problem - never once did anyone tell me the por ask if I really wanted to spend $700 on copies!! I was in shock when they rang up my order!! Let's just say - I won't be back. Yes, I paid- I needed the stuff, but I could have done it myself with my own printer for a lot more - yes, slower, but I'd have saved several hundred dollars. read more

I went in to send a box of golf clubs to a place in Florida. I had looked up on line to get pricing. Online said 2 day ground to that destination was $25. The package I wanted to send had been shipped to me via UPS at 4 pounds. I was just sending it to Florida. When I came in they weighed it and it now weighed 5 pounds! Their scale was OFF. Watch out for this. Than they tried to tell me it would cost $165 because the second day would be via air. I said I wanted 2 day ground and their web site said $25. They said that is possible and charged me $25. BE ALERT to the scale and upselling!! read more

I was told to stay home by the man working the counter at noon time today when I visited this store to mail a couple of important items including a check to a family member in need. Really? He told me they needed to be open to receive mail but shouldn't have to send mail from customers like me. read more

Yesterday I needed to ship a laptop. I packaged it in the manufacturers well cushioned original packaging and then put that into a slightly larger box. I took this to this UPS store and tried to ship it with insurance. As soon as I said I wanted to insure it, the store manager came over and started trying to convince me that I had to pay them to repackage the laptop in order for the insurance to be valid. I explained that the laptop was packaged in the original packaging PLUS my own additional packaging. He claimed this was not adequate, and that I would need to pay them to package it. Otherwise, he said, if something happened to it, UPS would take apart the packaging and decide that it was inadequate, and not pay the claim. At this point I picked up my well packaged laptop and drove the 1 mile to Fedex. They politely accepted my well packaged laptop and didn't even raise an eyebrow regarding the insurance. I won't be using this store or any other UPS in the future. read more

My transactions in here are always quick because the staff is attentive and efficient. And very friendly! The manager is always helpful and nice. This is one of the few retail establishments that consistently delivers quality service, therefore I don't dread stopping in to ship something because I know it will be quick, pleasant, and painless. read more

No body working offered to help with the door or packages ,did not have a dolly and clerk was rude.I had 9 boxes which were all pretty heavy and I am a tiny woman.I would have liked to been helped and not stared at while I struggled with the door and packages. read more

I went to this store for notary services. Waited a long period of time for notary, who was helping someone with several documents. The notary asked me to wait at end of counter until she had finished with customer in line ahead of me. After waiting 20 minutes, she then proceeded to wait on all other customers in line, instead of helping me. She was not the only staff in the store to help other customers, but was the only notary. I finally walked out without being helped. read more

This UPS store will charge you $5 to pick up a package if you route it here, and do not have a mailbox rental. I sent a package here because it was alcohol and I wouldn't be home to sign for it. The FedEx store nearby does not charge anything to pick up a package. When I asked a UPS customer rep if this was allowed, she told me that all UPS stores set their own policies. You can be sure that I will use FedEx as much as possible. The only other option the UPS gave me was to route it to a Customer Center all the way across town. I'm lucky that mine is close to work but it is pretty far from my neighborhood. read more

My experience was a positive one! The Brier Creek location is immaculate, organized, and the lady that assisted me was very welcoming and accommodating. I had several separate items to be sent out, and she reviewed my options thoroughly. I would recommend this location to anyone that requires courier service. read more

Perfect place to go for faxing, scanning and printing needs... It literally was so simple, efficient and affordable... It cost me a lot less than what I paid at Kinkos (the night before), and took a fraction of the time. Friendly staff and minimal wait time. I will definitely use their services again! Big thanks to the agent who helped me today! read more

I had previously selected this location as my Access Point to prevent packages from sitting outside of my door for hours at a time. However, according to UPS Corporate my last package was "rejected" because this particular store was at their maximum number of packages for the day. Instead of calling me and asking if I would like the package sent to another location, they sent it to the Customer Care location which is 40 mins away from my house and they are only open between 10-1 on Saturday. I made the drive to the Atlantic Ave location to find out they are short staffed and have not had the truck come over for Saturday so I need to try again on Monday. Unbelievable. read more

If I could give zero, I would. Way over staffed, but they all just stand around looking at you like you have a disease, no smiles, no customer service skills. The notary refused to notarize my documents, even though everything was in order. I went down the road to "On Time Signing" who completed the job quickly an was so nice! Go there not here if you need a notary read more

My fiance ordered a camera lens that we would not be home to receive, so I had gone to ups' website to have it re-routed to this location. I get an email a couple hours later saying that the package is at the location and to pick it up today. It also says that if the package is not in my name that I would need to not only have my ID but the tracking number as well, the email lists the tracking number. So I believe I'm all set. I get to the UPS store (after driving through I-40 rush hour traffic I might add) and a very rude clerk borderline insinuates that I could be trying to STEAL my fiance's package and that he cannot give it to me. Now, I'm a pretty reasonable person and I could understand the notion not giving a package to someone that has another person's name on it. But WE LIVE AT THE SAME ADDRESS and it's clearly on my ID, but did he ask for that? Nope, he just continually spouted out reasons he could not help me instead of thinking of ways he could. Well, my package ended up not being there anyway (another review for another time) and was delivered to my apartment complex's office, and signed for by a stranger.......My advice for this store and it's staff: Be helpful and don't allude to your customers that you think they are trying to steal. Because trust me, I have better things to do with my time and could really careless about the packages of others, and it's just plain insulting. read more