Incompetent staff and rude staff. Denied me my return even though I showed them that online it says…read moreI don't need to provide my own box. Absolutely ridiculous.

Fast and easy if you just want to do an Amazon return, but don't expect any hospitality…read more I was waved over to the counter and my return was processed. I said hi. I was given a receipt and that was it. Not one word was spoken to me--at all. Not one word. Not "Hi," not "thank you," not "bye," not "have a nice day." I'm hoping that the young guy was mute.

In a time when great customer service is hard to find I want to thank everyone at the Arco…read moreCorporate location in Raleigh for their excellent service. Emerson, Tyra, Taylor, and Kim helped me get next day service for a photo poster printed on a 24" x 36" foam board. When they couldn't do the job at the Arco Corporate location they called and said they could forward the job to the Glenwood Ave location. I was pleasantly surprised when they called me the next day and offered to deliver the poster to the Arco location. The quality of the print and mounting was over the top! Thank you for your friendly professional customer service!

Came in on a Saturday morning to drop off a package without a return label printed. From the moment…read moreI walked in, the two workers were very friendly and welcoming. The gentleman helped guide me on how to email them the printing label and they were able to print it and attach it to my package with no problem. Was in and out super quick!! Definitely happy with my experience :)

Friendly staff that are always helpful. No high pressure for your dollars, just straight forward…read morehelp.

What a wonderful place. The lady who runs it is SO KIND and helpful. She helps you figure out the…read morebest way to ship or mail your items. Also great photocopy rates. Highly recommend.

Great customer service and always will to help if you need it…read more Friendly and quick to guide you with your needs. I've needed their services 4 time this year and always leave extremely satisfied.

I had my passport photos taken at the Postal Annex. The staff was helpful and patient, which I…read morereally appreciated as I have some mobility issues. This is a wonderful alternative to the typical post office and I will use them for all my postal needs in the future.

I was only a week out from my own wedding overseas when I realized my passport was expired, when I…read morewas sure it was not. After months and months of planning, reservations, research, spending, and family and friends booking flights and lodging... I was about to be absolutely crushed with shame and embarrassment at being unable to attend my own wedding. I still don't completely understand how I missed such a basic requirement, thinking my passport was valid for the better part of a year! I rushed online to research some kind of solution, believing I was simply f-ed, and Legal Passport was an option. I contacted them and worked with Paul, and the same day he had me on track to put my documentation and authorizations together, ship overnight to his courier team, an appointment at the regional agency for an urgent passport (I do not live in a state with an agency and would have had to flown to one, assuming I could get an appointment). I found out this disaster was the case on Saturday, had the documents with Paul's team on Monday evening, the passport processed completely by the government by Tues evening, and the passport in my hand on Friday with 5 days to spare. Really incredible. I have read reviews that Paul is rude or otherwise unprofessional. This was not my experience. He can be sharp, but it is because he wants perfect execution of what you need to put together and send so that there are no hiccups and you receive your passport. Every hang-up will be a delay and reduce your chances. He is not a magician - the government can simply take a long time or have an issue with something minor that you missed. He was extremely responsive to me on call and email and took sometimes 8 calls from me in a day. I also imagine he is dealing with a ton of very stressed people looking for an instant fix to an issue. Paul and his team helped me avoid what would have been an absolute catastrophe both financially, emotionally, familial-y. Thank you so much to you and your team. I highly recommend Legal Passport.

I've been a customer for years and I love this place! Friendly, knowledgeable, helpful people make…read morethe difference. No matter how long the line, they are still much more efficient than our local PO's. And dogs are welcome too...!

I took a small package with a plaque and birthday card enclosed. The clerk put stamps on the…read morepackage so it was rejected by the post office stating any mailpiece over one half inch thick that uses postage stamps must be presented at a post office. I usually go to a different shipping store and have no issues so I won't go back to this one.

Terra House is using location as a Mail Drop. I was asked to mail a return item to the Private Mail…read moreBox. On September 25, 2025, Terra House claims to not receive the return item which was delivered to 2920 Forestville Rd, Ste 100, PMB 1263, Raleigh NC, June 2025. I ordered the item in May 2025 (4 months ago) and they are just responding to my American Express inquiry. The United States Post Office delivers mail to this location. It's unfortunate that the USPO only retains Tracking information for a period of 30 days. BE CAREFUL

Sherry was so nice I have never been to a better fedex my friend lost her keys and is stuck in…read moreConnecticut. Sherry helped me through the whole process. She is an amazing person! I will always be coming to the FedEx even though it takes me 20 minutes she made sure my package has a tracking device on it and make sure my friends keys got to her at 9 AM the next day

FedEx Knightdale location has repeatedly failed to deliver on time. As I have looked further into…read morethis due to yet another package being inexplicably delayed, it appears they have a reputation for lying to customers about delivery attempts, delaying deliveries without explanation, and now denying customers from picking up their own packages. I called FedEx support several times to get through to the Knightdale location, but the automated message simply said it's delayed, and you cannot pick it up yourself. This is the fourth time I've had an issue with this location and their customer service in 2024.

I came in today for a passport photo, and I was not expecting to encounter someone as sweet and…read morehelpful as Kennedi. She advised me on what I needed to wear, and she took the pictures quickly and efficiently. I was in and out in five minutes. I rarely encounter people this helpful anymore, but she is the best!

Horrible service! Never again! Never Ever! Wasted an hour jumping through hoops on their crap…read morewebsite/app, and they STILL couldn't do what I needed them to do! They sure charged me the $46 though....for a package that never got shipped! Now I gotta try and get a refund! Yeah....never again! Avoid!

Excellent customer service. Makes shipping and returns easy peasy. Owner operated. You can tell…read morethey care.

The employees are always very helpful and friendly. Been here many times and i've only ever had…read moregreat experiences!

some of the staff here is very unpleasant and mean. we were trying to ship packages and the staff…read moremade us feel as if we were incompetent and stupid. very bad experience, will not come back.

Truly the most unfriendly staff at any FedEx office. Zita was slow to open at 10am on a Saturday…read more Even though customers were waiting. Choosing instead to put the sign out front at 10:05 and making people wait. The people's here seen both very unhappy and ungrateful to actually have a job when so many don't. Choose another location.