I had my passport photos taken at the Postal Annex. The staff was helpful and patient, which I…read morereally appreciated as I have some mobility issues. This is a wonderful alternative to the typical post office and I will use them for all my postal needs in the future.

Excellent service. Second to none. Polite staff. Definitely will recommend to friends. Best mailing…read moreexperience. Dyuti was great help. Amita Desai

Jason and Pete were so great helping me package my large box of group donated knitted items. They…read morehelped me choose box size and could trim down excess space to save box size cost. Who knew? I truly appreciate the service at Packaging Express Woodcroft. Everyone there is always so patient and helpful! Many thanks!

Been there a few times. Friendly staff, fast work, good pricing. Lots of things to buy, and browse…read more Fun place.

Friendly staff that are always helpful. No high pressure for your dollars, just straight forward…read morehelp.

What a wonderful place. The lady who runs it is SO KIND and helpful. She helps you figure out the…read morebest way to ship or mail your items. Also great photocopy rates. Highly recommend.

I had a wonderful experience at this location yesterday 3/11/26. I needed to find a drop off and it…read morewas around 6:30 pm. I looked up this location and took 6 FED EX letters to be mailed from my office in Chapel Hill. Again concerned about the time, and the young man who helped me, Torian, assured me that my letters would be sent from that location. I spoke to a coworker this am when I got to the office, she confirmed with me that her letter was en route to the client. Thank you again for your help Torian. Job Well done!! Tammy K

Excellent Service !!! The staff always go above and beyond and really help the customers from the…read moretime they walk in the door !!!

Incompetent staff and rude staff. Denied me my return even though I showed them that online it says…read moreI don't need to provide my own box. Absolutely ridiculous.

Fast and easy if you just want to do an Amazon return, but don't expect any hospitality…read more I was waved over to the counter and my return was processed. I said hi. I was given a receipt and that was it. Not one word was spoken to me--at all. Not one word. Not "Hi," not "thank you," not "bye," not "have a nice day." I'm hoping that the young guy was mute.

The difference between this UPS Store just off I-40 exit 276 in Durham and the other UPS store…read moreclose to me, Meadowmont in Chapel Hill, are the hours. This location opens and closes one hour later than the Meadowmont location: 9:00am-7:30pm, Monday-Friday and 10:00am-5:00pm, Saturday. Both locations are closed on Sunday. If I need to go to the UPS Store after the Meadowmont location has closed for the day, I will come to this one. (The Fordham Blvd location in Chapel Hill has the same hours as Meadowmont.) I came here and dropped off a bag of used Nespresso pods to be recycled. The bag had a prepaid shipping label on it. The UPS Store employee gave me a drop-off package receipt (standard). During my visit around 4:30pm on a Saturday, the store was busy with a socially-distant line outside and everyone mask-compliant. There were two employees and only two to four customers inside the store at a time. The employees were polite. They worked fast and efficiently. This is UPS Store #5399. It's sandwiched between four businesses. The parking lot in front can get congested. I suggest parking around the corner on the other side of Mattress Firm. It's much easier to pull in and out there.

I needed to ship back a package to Amazon. They charge three dollars to print a one page document…read morewith the label to go back to Amazon. And you cannot use cash which is ridiculous. The entire process was a fiasco and to say I was very disappointed is an understatement I will not return to the store. I was unable to ship the box. I

The UPS Store in Parkside Town Commons, # 2985 is just awesome. Great customer service with very…read morecompetent, friendly staff. The is prices are fair and it always a pleasure to visit there . I go in to ship items or to copy or laminate articles. I give this store the highest rating possible. Five stars .

I had 20 pounds of documents to shred. They were deposited into a locked container pending pickup…read more Store personnel do not have access to the container. Cost $1/pound.

They refuse to validate if postage on a package was correct and refused to scan USPS package with…read moretracking. She said you can drop it off in the bin. They are fine for UPS. I have a hard time imagining USPS picks packages form this place but will not allow them to print the label in a receipt to indicate they accepted the package or to weigh and measure package to ensure the postage is correct. Also the lady has tone and body language that indicates she didn't want to be helpful.

Went to PostalAnnex first to drop off a FedEx package, but the store was closed at 5:37 pm although…read morethe posted sign says M-F open between 9:00-6:00 pm. So I went to Goin' Postal and it was open as their schedule online indicated. I realized I forgot to take off a piece of the component from the equipment I was trying to return, so I had to cut open the sealed box and then reseal it. I asked the store clerk if they have a tape gun I can use and she actually helped me to tape up the box. I was fully expected to be told to buy a small roll of the tape hanging on the wall since that is how the USPS clerk handled my previous request. This far exceeded my expectation of the level of service.

I've yet to have a good experience dealing with anyone inside this Pak Mail. The drop and go space…read moreseems easy and convenient however it's extremely inconsistent. While they claim it's picked up daily for processing, every item I've dropped or even had them scan in does not move for multiple days. You're better off going direct to whichever shipper you're working with, don't waste your time here. Two stars so you don't totally discount the review without reading it. It's truly a 0 star experience. Copying this review over from Google, I've added in the voicemail left by the PakMail team for visibility of the service provided. While I was in a meeting at the time, I called them back and was berated for the review.

Friendly, helpful staff always greets me, answers any questions, and helps me find the best…read moreshipping option. Great prices on in-store items.

I walked in at 11am on a Saturday. Young man at the counter greeted me with a smile and asked what…read moreI needed. I told him the notary service. He directed me to an island in the center of the store, and in less than a minute the notary walked out with all his stuff. A few moments later I was out the door with my notarized document. Perfect.

"Reliable" is the word I would use when describing this UPS Store. I've been here so many times…read moreover the past few months that the employees working there recognize me when I walk in. They probably dread my presence, I've always got a ton of items to print and lots of things to send, but this store handles all of the my requests very well. Prices do get high, even for printing a page or two, but I think the quality of the service makes this store worth visiting. You can tell everyone enjoys being with each other, and it brings good energy to the store. Everyone is super polite, and will get you through. In the end, my stuff gets where it needs to go, so I cannot complain about that.