The damn place is closed until further notice. But it still shows as Open. Waste of my time.

Horrible location if you driving and need parking you being drive around for days and the blocks or long to walk.

The location of this store is super convenient. Every time I come here D'Aimee is really nice and provides great customer service. She always goes out of her way to ensure that what I'm paying and reasonable and that I am educated on all my options. I appreciate how much she does and my experience every time I go. read more

I just had the most infuriating experience at this UPS store. I'm a Temple employee and alumna and have been shipping packages here for the past 13 years. This is literally the only joint that I ship packages out of, because it's conveniently located near my job. I always mail my boxes the same way. I get an old box, usually from an Amazon shipment, put the stuff in it, and wrap it securely with SHIPPING PAPER. Today I did just that and arrived to be told that they won't ship a box if it has shipping paper on it. I literally had wrapped the entire box in clear packing tape after covering it with the paper, so I was very confused as to why this was a problem. Andrew, the guy I was dealing with, told me that they can't ship it with paper in case the paper rips. I pointed out that literally the entire box was covered in clear packing tape so it would be impossible for it to rip. It would actually be MUCH more likely for the shitty box that I used to rip or dent or break than it would have been for the packing tape and the packing paper to both get ripped. I asked how much a box would cost - just a box to put my box inside of, and he told me it would cost $26.00. For a box. For one box. No. I then asked him if he had a pair of scissors to cut the paper off the box, since I packaged it with the expectation that I would be handled roughly and that the person on the receiving end of the box would have a pair of scissors to unwrap it. He said no. No scissors at all. I then had to proceed to struggle to rip the packing paper and packing tape off the damn box because I had packaged it so that nothing could permeate it. Apparently using a box that has markings all over it, with a previous shipping label on it, is preferable to shipping a box that I spent 15 minutes tightly securing. As if that wasn't annoying enough, Andrew was absolutely INSISTENT that I list every single item in my box. Mind you, every time I come here I usually list "paper, plastic, glass, electronics, etc." I never get insurance on my packages, and no one has ever given me a hard time. Not Andrew. Andrew wanted to know every single item in my box. This was beyond a frustrating experience. I kept telling him there were several items (at least 8 or 9) in the box, most of which I couldn't even REMEMBER anymore, and that there were simple paper and plastic items in it. He refused to process my order until I told him what was inside. I get that they want to make sure there are no flammable or dangerous items in your packages, but that question was never posed to me. If UPS is going to have rules, then they need to be applied by every single employee of the store. Either Andrew was giving me a hard time for no reason, or all of the other employees I've ever encountered here are utterly incompetent, because I have never, ever, in my entire 13 years of going here, had any of the obstacles that Andrew placed in front of me today. UPS, what the fuck are you doing? Get your shit together. *** EDIT: I called the complaint line for UPS (1800-789-4623) and was told the following: 1. While UPS doesn't like to ship things with paper wrapping, if you tell the associate to ship it anyway, they should do it for you. 2. They are not permitted to ask for every single item in your box. Saying "paper, plastic, clothes, electronics" is more than acceptable. 3. The woman I spoke with was "dumbfounded" that Andrew would not let me use a pair of scissors to remove the paper. "Of course he has scissors," she says. read more

Went to return an amazon package without clear information. I misunderstood the amazon return policy and thought that the label they provided me could be ship back free of charge. In effort of trying to make sense on why I needed to pay $15 to ship, the older white male working there talked to me in a very OBNOXIOUS way. I'm sure he (or anybody else) would be confused and curious if he had to pay money out his own pocket as well. I've been a temple student in undergrad and now graduate study down at the health science campus. 2-3 years ago, I had no problem with this place. Now it's just unprofessional and horrible customer service. Won't be coming back here ever and don't recommend anyone going here! read more

Will never use this location again! I went to this location because it is close to my home. After finally getting to the right part of the huge odd shaped building on Temple U's Campus at about 4:55 pm, I was directed by a girl at the information desk, which direction to walk but I still could not find the store. I went back to the information desk, just for the girl to tell me in the span of about 4 minutes that the store had closed at 5:00 pm. I told her that the UPS website says the store closes at 6:00 pm she told me that the new time has not been updated yet to reflect correctly on UPS's website. Needless to say I was beyond pissed after lugging a 50 pound box and paying $7.00 for an Uber just to find out I had to go to a different location and pay another $7.00 for an Uber. :-( Don't waste your time going here. read more

Her name is LaTeisha. When I told her I used 3 forms instead of 1 for sending 3 packages she rolled her eyes and sighed 'ummm is there any forms left?' Are the eye rolls necessary? Again, why do you continue to work with the public if you can't stand customer services? I hate that I have to come to this location!!! read more

I have had nothing but great experiences here at this ups site. I often have to my orders delivered to this site and the customer service has been nothing less that excellent. Even when I've had miscommunication with my shipment from the original carrier the UPS rep at the store (D'Aimee) has guided me through the entire process and has helped me receive my packages and on multiple occasions has gotten on the phone with different call centers in order to track my order. I'm in school so I don't have the time to hassle and look for my orders- D'Aimee has made my experience with UPS a very pleasurable one and I would recommend this site to anyone in the Temple University area (ask for D'Aimee). When you've had a long morning or day and your looking forward to receiving your package, you expect to receive it and that you won't have issues. Not only is the customer service prompt, but they are very organized. It also helps when the UPS reps are friendly and make you feel at ease. Like I said, I can't speak for other locations but this location is awesome! read more

This is THE worst UPS store I ever dealt with in my life, and I've had many retrieve, pack and ship Ebay purchased antiques for me with perfect results except this one. They "packed" two 100 year old antique terracotta sculptures for me that I paid $700 for at auction. I specifically told them in writing and on the phone I wanted them double boxed, that I'd pay extra for extra packing, and to insure them for $400 additional each. When they arrived, they were both destroyed, the idiot who packed these 21" long 80# each sculptures in single 20" cube boxes, with handfuls of "next day air" plastic envelopes for "packing" After I filed the $1005 claim they hemmed and hawed and tried to pass it onto to UPS who passed it back to them, UPS wound up paying $200, and this store sent me a check for about $400 total with a note that the claim was paid in full! NOPE! I was still out almost $600; $300 for the retrieval, pack and shipping i was charged, plus the $700 I paid for the items. In the end it took putting up a web site on a domain name theupstore(number)sucks dot com, putting the photos and paperwork up, then finding every competing store within a 50 mile radius of this store, and emailing the story and url to every one them cc'd to this store, and UPS corporate office to finally get my money! Not an hour after the email was sent out they frantically begged me to take the site down and they would send a check for the remainder due, I said it would come down when the check cleared, they sent a certified bank check overnight air and I took the site down. Too bad I can't post pics and documents here, I still have them, but I posted two photos in my "profile" I would RUN away from this place, I should have gone with the other UPS Store recommended by the auction house but I went with these clowns instead, I'm betting being in a University setting they had some college kids packing and shipping who never packed anything in their lives, a 5 year old could have done better. read more

I like the workers here last year, but this year they hiring some mean people. Especially this young lady today, She seems to hate her job or something, trying to ask her one question, she answer you just yes or no, no more than that, I'm like ok. we come for service not begging for anything, please don't be so ignorant. Everybody has their problems not just you, read more

WARNING: Two days ago the manager, "Tom," said I could have a UPS overnight package delivered to this location (Temple student center) for my daughter to pick up and the cost would be $10.80. Today, she was charged $21.60. I called to ask why this was and Tom said it was the owner's decision to double the price. He would not tell me who the owner is, and my intuition tells me Tom is being less than truthful. I can't trust this place. Temple and UPS corporate will be getting a letter about this. read more

This location charges $20 to accept a package for a college student! My local store charges $5. I would rather drive my package to my Temple student than pay extortion. read more

This store charges outrageous prices. I had a USPS flat rate box that usually ships 1-3 days for $18.95 at the post office. I understand there's a convenience fee for USPS services at this UPS center. HOWEVER, I was told that it would cost me $36 to ship USPS, and only $18 via UPS. So I agreed, but they couldn't use my box. So I agreed to buy another box. I DID NOT EXPECT MY TOTAL TO BE $33 TO SEND MY PACKAGE WHEN I COULD'VE PAID SO MUCH LESS TO JUST GO TO THE POST OFFICE. It also would have arrived faster via USPS. Worst off, they told me how much it would cost AFTER they packed my box in another one of their boxes. YES, the shipping fee was $18. The box and all of the add ons they added? $12 extra. Trust me, if you want to send a large package, just put the stuff in a USPS flat rate box. Price stays the same regardless of weight, unless you're shipping 70 pounds or something. You KNOW what you're going to pay, it ships fast, AND your box is free. This isn't even the first time I had a problem with them. One of my friends sent me his old smartphone since mine broke. They lost the package, had a two week investigation, and I heard nothing about it ever since. UPS customer service is awful. The worst of the worst. TL;DR - Prices are way more expensive than they should be for the sake of convenience. Only two people working and long lines. Some of the workers are rude. AVOID. Never going back there again. read more

Centrally located for students. This location is convenient for anyone in the nearby area looking to ship a package. Two young women staff the hub and have their work cut out for them. This place can get crowded fast! The service is still top notch. Beats going to the nearest post office on 8th and Thompson, which is terrible!!! read more

Although lines are common, as this branch is only staffed by a maximum of two people, I am fan of this UPS store in Temple's Student Center. Their services can be expensive (i.e. premium prices for postage stamps; $2 first page and $1 additional page fee for faxes) but their central location on Temple's campus has brought me back many times. read more

They went from incompetent last year to incompetent and rude this year. Last year at least three letters or packages sent from here never arrived. Today I waited for five minutes while the counter guy was on the phone; he didn't even look at me. If they are going to charge extortionate prices, they should at least provide a service. read more

I mailed a certified letter from this UPS store via the US Postal Service. This was a very important letter contacting a legal infraction that was sent out of state. Somehow, in transit from the store to the postal service, the letter was lost. I did want to thank Andrew though, an employee at the store who was willing to do everything in his capacity to photocopy the documents that went missing, and send them out again to the infractions bureau free of charge. He was willing to work with me for nearly 30 minutes, something so rare in the customer service industry! So great customer service here, but I wouldn't trust this store when sending any important legal documents through them via the postal service. read more

I hope I could give 0 star because they don't even deserve any star. No where in the world will you find a more ignorant and ruder store assistant than this UPS store. OMG! I have this small box of package and this assistant told me it would cost you $40, and then after I told him why it was so expensive, he told me $20, and then I told him can it be cheaper, he said I could do $15. ALL THE UPS store I have been to they measure the package and see how much it weigh and then the price is calculated automatically. They are like math prodigy that can dictate how much the shipping cost without even looking at the address and see how heavy it is! That is so miracle! Secondly, I don't think they understand their policy I showed up with a return label and they told me Oh we couldn't return a perfume that even was previously shipped by UPS, you need a permit. I got a return label from the permitted store, why can't I ship it back? He told me to go to the South Oregon store and when I called UPS customer service she told me I totally could drop off everywhere. Honestly, just like lots of my friends, the only reason I came to this store is because there is no other store on campus that you can go to! They were also very rude in the way they forcefully asked me to moved away from the counter to fill out the form. If someone don't love their job they should totally quit it rather than keeping staying in there to ruin the reputation of such a big company like UPS. read more

I needed an item packed and shipped to me in California. I was able to do the whole deal over the phone. LeTeisha is the best!