The service is always good whenever I stop in the Chestnut Street location. I was in there this morning and the line was to the door but the gentleman at the counter handled everyone in a timely manner and professionally. Awesome job. read more

Notary services by Khi and on a Saturday. Detailed, efficient and nice handwriting. Have photo ID. Great value and accessible. Thank you! read more

The UPS Store - Khi provides notary and exceptional customer service. - Shipping Centers Near Me - Philadelphia, Pennsylvania

It took me awhile to find a location near me for a small drop off, this was recommended as close by and quick. The service was quick, no long lines and quiet. Located in Center City near many food and clothing stores. I went in to drop off a package and I was discouraged with the engagement had with the customer service at the counter. The service was poor in terms of rudeness and lack of engagement when I had questions. read more

The UPS Store - Shipping Centers Near Me - Philadelphia, Pennsylvania

See all

Generally pretty fast to drop off a package or return an item. This location is centrally located which is crucial. Always remember to have them print a receipt in case there are issues. read more

I waited for 15 minutes to ship something that was already packed, labeled, and paid for. All they had to do was scan it and set it aside. But this location is staffed with lazy people. There was maybe one non-lazy woman helping another customer. Prepare to wait a long time here. read more

The worse UPS store ever. The lady employee was so lazy. She handed me the shipping label , asked me to put the label on the box, then asked me to carry the box to the corner. Is she serving me the customer? Or am I serving her? This lady needs to be fired! Date of service July 6,2024. Time: 4:50pm read more

Staff were kind, reassuring and efficient. I was dropping off a prepaid pkg. They were very clear on all next steps - both to me and also the woman in front of me. A pleasant experience. read more

They help and the service is quick. I like that they can hold my packages for me and the reps are awesome!!!!

Approach this store with caution. The owner is too cheap to properly invest in training his staff properly in basic tasks like scanning, printing and basic customer service. Need something scanned? Go to FedEx on 13th Street and Market because the staff will take 45 mins to do half a scan and you'll have to come back the next morning to try to scan the rest and the manager will tell you : "My machine is not ready." Staff in the afternoon is forever changing, overworked, and unskilled but friendly if you don't ask anything of them so stop in and say "hi" but if you are under pressure of a deadline, and need them to perform a task like scanning payroll paperwork to your boss they will treat you like you're trash to be discarded. read more

I called in on a busy weekday morning and inquired about card stock printing. I had a lovely woman assist me with the print job over the phone and within an hour I was able to swing by and pick up the order. It was ready to go, neatly placed in a labeled folder with my first and last name on it. Couldn't have been more convenient! Thank you to Miss T! (Teeza) read more

Super pleased with my experience here yesterday. I needed to be able to print the return label for my package and all I had to do was email it to them. There was a 2.00 charge but the young lady helping me waived it. That was sweet. It kind of made my day. The only negative, the music was too loud. From where she stood waiting to get my email and where I was we practically had to yell in order to communicate. read more

Just want you all to know that Taylor helped me out sooooo much! I googled the location to make sure I knew the proper operational times and it was listed as closing at 7pm. To my surprise, when I arrived at 6:30, they were packing up to go Anyways, when Taylor saw me at the door, he opened it and let me ship my packages. Truly appreciate the service, 5 stars! read more

The UPS Store - Taylor making sure my items were taken care of! Cannot thank him enough! Life saver! - Shipping Centers Near Me - Philadelphia, Pennsylvania

See all

FYI if you're going for notary services. The notary is only available 10-5 even though the stores hours are 8-6:30 and the business card they give you for the notary lists the full store hours Quite annoying for anyone who works during the day. read more

I tried to use this store as a business address, which they advertise as a "street address" rather than a mailbox. After I paid for six months and signed the contract I was told that I should put UPS Store in the address or it might get delivered next door. Turns out they share an address with an apartment building and packages are constantly getting lost. I could not order from vendors to an address labeled UPS Store but if I left off that part the packages got lost. I lost 3 out of 4 packages. I was not able to get full refunds for all of them. This has hurt my credibility with my vendors and caused severe and costly delays for my business. If that was not bad enough, one time I went in to check on a package and they couldn't find my name on the mailbox. Somebody else's name was on it. The woman handed me my mail without an ID or asking me to sign for it even though she couldn't find me on the box. I cancelled the box and tried to get a refund for the remainder of the contract. I was told I needed to email the store owner. Emailed twice and still no answer. read more

Package theft at store. Package was marked as delivered to the store on Friday, 11/25, and signed for by an employee named MILES. When I attempted pickup on Monday, 11/28, at 12pm, staff could not find my package. There was a note tied to the tracking number that said "Signature Obtained" on 11/26. After half an hour wait in-store, I was told that rather than wait, they'd call me, because the manager had to "review security camera footage". I received no call, but the tracking number had updated on 11/28, right after I left, saying "Package picked up at UPS Access Point". Then at 1:09 p.m., it said delivered and proof of delivery was an employee named SALLY. I called the store myself at 3:11 p.m., and an employee said my package had been found. I returned to pick it up immediately, and my package had been opened, emptied, and retaped closed - everything except for one item was missing, and that remaining item was damaged (it's wet? why is it wet??). I spoke with an employee at the counter, who told me to file a claim with UPS for stolen property, and to take photos. Manager was unavailable. The shipper is not replacing the items or refunding my order, because it was marked as "picked up" on SATURDAY, and UPS claim is invalid because I'm the recipient, and the sender must file. So whoever opened my package, I hope y'all enjoy the items I paid for, since I can't. read more

I just wanted to commend Teeza for her awesome customer service skills. She helped print my label and send my return back to Amazon all while making me feel like my business was important to her. This was my 2nd time in this store and both times she said was very personable and helpful. Thank you and hopefully UPS will acknowledge Teeza for a job well done! read more

Avoid this store. Ship two documents, three day shipping to Minneapolis will cost you 30 dollars at UPS, same thing FedEx charges $14, and USPS $7.5!!!!! Plus, the ladies in the store will make your visit the worst experience!! Rude Service to non-citizen. (Read the comments on Google Map, other people who received bad service claim their experience at this store is racist) My experience with the women Erin S was very uncomfortable. Today when I tried to mail something, I showed her the address on my phone and she typed the address wrong. (Such a small thing!!) And when I asked her to correct the address, she got aggressive at me saying it was my fault that I didn't read and spell the address for her. And when I explained how the address was clearly written and she should not blame it on me for her mistake, she SHOUTED at me saying I was screaming at her and refused to continue the work unless I apologize to her. Will never use UPS at this location. Will warn everyone not to come to this location. read more

The UPS Store provides fast services, honesty, and cares about each person who walks in the door. Before and during the COVID19, I was concerned that the store would be in a rush and not treat me correctly, but this was not true; they did more than I expected. If you have any questions, Manager Ash will help resolve any issues as she makes sure you want to bring all of your packages for shipping and Notary. For that day, the team Rell, Rayven, and Tina inspired me to apply for a job t because of strong teamwork. Thank you again, Manger Ash, for helping during a sensitive time. read more

The staff is disrespectful, rude, and childish. The store is a mess. Stuff strewn all around and not put away. Staff is loud and not helpful- in fact quite the opposite. Clean house- this doesn't represent your brand well. read more

After visiting this UPS store, I am NEVER using UPS ever again. That's right, this visit was SO horrendous that I am boycotting ALL UPS services. Sure, the USPS doesn't have themselves together either, but this place is WORSE than the Philadelphia USPS (Yep, THAT horrid). First off, this place has an awful stench. Care to vacuum once in a while? Or spray some air freshener? Secondly these people will do whatever they want with your package, and charge you. Didn't ask for tape? Too bad, they will put one piece of tape and charge you $1 it. Already brought your own packaging gear? Too bad, they'll stick yours into their own WITHOUT warning and charge you for it, and claim it's because yours isn't good enough. Question their services and ask why? They will YELL at you, accuse you of not listening, and THROW your package while they snarl at you in a foreign language. Why does this place have such high reviews? Probably because the majority of the positive reviews for this place come from people who have 0-1 friends.... questionable? NEED to go to UPS? Just go to the UPS a few blocks down on Market St. and save yourself some money and sanity. read more

Horrible service - usually my experience at this location is good but today I was 'assisted' by an employee who interrupted me, berated me, and basically told me to be quiet. She was rude, harsh, and short-tempered and clearly doesn't care about treating customers with any kind of respect or friendliness. I will continue to use UPS for deliveries but will do my best to use other locations. read more

I recently visited this location and was greeted and offered assistance immediately. Shanice was informative and offered exceptional Customer service. read more

This review is being written months after my visit to The UPS Store. It was the beginning of the pandemic, and I needed some legal documents scanned so I could email them. I also needed a document notarized. That's how I came to meet Ashley Lewis. Ashley did a fantastic job and had me out of the store in minutes. Whenever I need documents scanned, I go to The UPS store. They do a whole bunch of other stuff too! read more

When I say- They are always kind, fast and funny... I mean that!! S/O to the manager, Ashley, and customer service rep, Terrell. Each person is truly patient, delightful and caring. I appreciate the service each time I come into this store. Take care! read more

Came in needing help to pack a tennis racquet. It's hard to find a box that fits a racquet and I am glad that Teeza assisted me with creating a makeshift box, bubble-wrapping it, and taking the time to tape it. Will definitely be back! read more

I've never left a yelp review for any business before, so congratulations to this UPS location for being the recipient of my first. Every single time I call or visit this location, without fail, the staff there are consistently rude and short with me. In today's experience, which is what prompted this review, I told the lady that I was there to pick up a package. She responds, "you got an ID for me?" to which I promptly gave it to her and she condescendingly says "there we go." When she came back to tell me that the package wasn't there, I tried contacting the company that sends my delivery to get a tracking number but they were not answering. I asked the same lady if they were open until 6:30pm so I could try again after work. She responds, "make sure you get here by 6:15." I asked her if I showed up later than 6:15 would they not let me in? And started to explain that I work until 6 and am not sure if i'd make it right at that time. Although I wasn't able to get all of that out because she cut me off and said "I didn't say that we wouldn't let you in, that doesn't make any sense." Okay, then make it make sense! Why would you tell me that and why would you cut me off when i'm just asking for clarification? Why are they always so rude? I hate my job too just like everyone else but I'm not rude to my customers when they ask basic questions. That said, I would avoid this location if you can help it. read more

We went here to ship some paintings and get some moving supplies. Shirley was awesome! Super helpful and went out of her way to prepare the boxes we bought so they would be easier for us to transport. Efficient and easy! read more

Always helpful & responsive. Also a notary! I will always use this place for legal documents. read more

Ashley at store #6025 deserves an AWARD. She redefined the meaning of customer service for me this morning as I watched her single-handedly manage a long line of customers, juggling notarizations / Amazon returns/ package pick-ups all at the same time -- and with a smile. read more

Excellent Customer service from Nichole..store is very busy but two staff members kept the people moving.

I DETEST going to the post office and I never know what I need when I get there. Thank the lord for this UPS location and their skills. I've always had fast, positive experiences here, and they handle the packing job for me. The happy and hardworking attitudes of this team makes me choose them over the competitors...a little customer service goes a long way. read more

When i was in a emergency situation and needed something faxed to my dr i ran to ups store where a wonderful women Ashley Lewis went over and beyond to help me!! I will be forever great full for your worker!!! Ty ups store stay amazing read more

I'm always in and out usually when I have to shop something through UPS Small and convenient location not sure about if you have to park in the area. Over all the young lady there just takes my per-labeled package prints a receipt and I keep it moving. But I do see people have mail boxes there and they offer other services as well. read more

Ashley and Kayla provided 5-star customer service to me when I visited their store today. Oftentimes I have found that employees in postal services stores are not always the most welcoming or friendly. These two went above and beyond to make sure that my needs were met and did so with great attitudes! read more

Every time we've used this UPS Store, we've had great results. They have been super responsive, helpful, and the packages always arrive on time and inexpensively. I highly recommend using this UPS Store for sure! read more

Seriously, UPS Store? I brought in a package with a prepaid mailing label to drop off (returning a pair of pants). Asked the guy at the desk if he had a piece of tape because the one flap was sticking up. "We charge $1.00 for tape" "Really?" I replied. "For a single piece of tape?" "Yes" That's OK. I'll just take my package and walk over 2 blocks to the UPS Center at 1500 Market. They'll happily tape my package for me since they want my business. read more

You'd think "hey, I live in the 5th largest city in the United States of America, it should be no problem for me to find a notary public on a Saturday right?" but you'd be wrong. Good lord, I spent half my morning yesterday calling outfits that claimed to have notary services, only to find that the notaries were only in on weekdays, or no longer offered. But then I came upon this UPS store, and in addition to notarizing both my PA and NJ bar applications (eep!) they helped me copy them and send them out in time to avoid MASSIVE late fees. I know these are standard services, but for a strung out fellow like myself, this one-stop-shop was appreciated. What can Brown Do for Me? Save my rear. read more

Dear P.O. Boxers, do yourselves a favor and get a box at this store. I've had all my mail and packages shipped here for about two years, and cannot think of one single complaint. It's convenient as far as location (across from the giant State Store - I know, what a point of reference, right), as far as hours (they're only closed on Sunday), and they do so much more for you than any post office in this city by far... try getting a federal employee to stay open an extra 20 minutes because you're stuck in traffic, or to keep your box open on good faith because you didn't make it in by your renewal date. Also, unlike the Post Office, they will accept and sign for any packages from any shipping company... AND e-mail you to let you know a package has arrived! I never really know where I'll be from day-to-day, and I have MAJOR issues with mail or package delivery at home, so I gladly fork over $20/month to have Carol, Lauren and their team handle all of that for me. read more

LOVE this UPS store. since i don't have a door person at my apartment, i have my ups packages dropped off here through the UPS my choice service (total cost: 5 usd.) i've also sent packages through this location without any issues. bonus: they have a notary public on site! it cost 5 usd to have a document notarized. read more

The staff in this location is, among other things, unprofessional, rude, lazy, beyond unhelpful, and prone to lie. Here is my recent experience trying to get a document notarized: Friday morning (5/25) at 9a I walk in and ask for the notary. I'm told that she wont' be in until 1p. Fine. I come back at 1:20p and ask for the notary. I'm told that she has already left for the day. Wait, what? I tell the woman who is "helping" me that I came in earlier and was told that the notary would be in at 1p. She looks me straight in the eye, shrugs her shoulders, and turns away to do something else. I am clearly confused at this point, so I ask another woman if the notary is coming in today. She says that the notary has left for the day. When I again explain that I came in earlier and was told that the notary wasn't due in until 1p and that it would be awfully strange for her to have shown up for work for only 20 minutes, she apologizes, shrugs her shoulders, and moves onto something else. Clearly someone is not telling the truth here. I ask if there is a manager that I could speak with and am told that no, there is no manager at this store. Not sure what is going on at this store but they will never get my business again. I am still surprised at the level of rudeness and unprofessionalism. But I guess I shouldn't be. read more