People who work there are very nice, however I was there the other day and although there was a sign on the door that it was open until 6:00 pm - as well as clearly stated on line - I got there at 5:40 and it was closed - gates locked and no one there. Unacceptable. read more

I have gone to this PO Office 3 times this week well within their posted hours (once Monday and twice today). It was not open any of those times though there were people outside who wanted service. None was forthcoming. A woman was there who responded to a knock at about 4 and said she had not had lunch and was closing until 5. I think this is shocking. I have not seen such poor servce at what used to be a major pride of our country. Peter Kuriloff 21-868-6345 read more

The worst post office ever. Dirty and ugly. Go to the post office located on the 600 block of Chestnut Street. It is much nicer there. read more

Arrived 10 minutes early (as per the websites instruction) for my passport application appointment with all of my required documentation. The woman at the counter asked if I had my birth certificate, I did not as the application paperwork said that I could use my expired passport instead. I had called several times in advance of the appointment to make sure that I didn't need my birth certificate but no one answered the phone. She then informed me that she was only shown how to process it with a birth certificate so even though the paperwork specifies that I can use my expired passport she doesn't know how to do it. Wasted a PTO day from work, brought the required documentation, and was refused service because the staff member wasn't shown how to do the job she was there to do that day. read more

This post office had a very nice staff and was near me, but they're never open anymore. They open hours late or not at all. This is really frustrating because I had a post office box here! My mail was basically never available. The post office doesn't seem to care. read more

Key and Naya were very nice and assisted me ahead of my passport appointment. They checked in with another colleague from another location because I had a very unique issue. I am definitely not use to such warm people in the post office so it was a breath of fresh air! read more

Although I had the unfortunate time of listen to some dumb ass personal convo about some non juicy gossip between the attendant and her loud phone friend this post office was actually sufficient and gets the job done. Thanks read more

I have never found this post office to be open, even during the hours posted on their door or online. It appears to have closed during Covid and nobody bothered saying anything or put up a sign to notify potential customers. I've tried to go multiple times and called them. No response and locked doors. Do better USPS. read more

The worst. Randomly closes during the day - or for an entire day - or for a "lunch brake" at 4:30pm. This seems like a joke. Irony: there are tiny handwritten signs taped to the front counters that warn you to stay back. You can't read them unless you are right on top of them. Advice: put your handwritten commands back where everyone is standing (and losing their mind.) It's time to erase the old good reviews from the Prince lady era. That good time is over and it's no longer a reflection of how bizarrely dystopian this place currently is. Remember the old old Comcast office on Delaware Ave? It's that. read more

Long lines, no machines. This is a city, why don't you have self service machines? Get some.

I came in on a weekday at 3:30 PM. No one in line. Gave them my small package. Paid them the money. Told them I didn't need a receipt. Worker gently reminded me the receipt had the tracker info on it and suggested I hold on to it. I took the receipt. I was done and out of there in about 6 minutes flat. Done and done. read more

Theis location is open again, full time. There have been issues over the past years with sporadic opening and broken system. Those issues have been addressed, FINALLY. The post office now has a new staff and full time hours! read more

Probably the worst post office location in the country, at least 50% of the time when I have gone there they are closed during posted open hours. Sometimes staff is inside but has locked the door and yelled at me that they don't want to serve me or anyone else because they feel "unsafe", sometimes at 3 PM on a Saturday beautiful sunny day. When I do actually do business there, staff is often surly and curt and dismissive of any question requiring any consideration or thought. I have also been yelled at for asking where to leave a package when they just point "over there.". A constant source of disappointment for the community, I always try to go anywhere else to avoid wasting my time, and feeling chastised! Please put these employees out of their misery, firing them would be merciful it seems. read more

A great piece of history! Of course we had to mail some letters to family members... from our nations first post office!

Would give 0 stars if I could. Please take my warning and go to ANY other USPS. Everyone quit that worked here and they only have 1 employee at any given time. I live next door and attempt to go here every so often and I'll tell you with certainty- if there is more than 1 person in front of you just leave. This is a sad excuse for a United States postal office. read more

These are some of the hardest workers. The place is always well-stocked, the workers friendly, and they give good advice on the best ways to ship. I prefer this place 1000% to the Dickinson location. They work so hard! read more

This office appears to have closed -- if not permanently, at least all the time. "Staffing problems" is what the UPS office next door says is the issue. But if they don't intend to open, would you think someone would at least post a sign, and -- better-- put an announcement on the USPS website? You can't get an honest answer even on the phone!!! Hard to understand why this allows to go on. President Biden, do something!! read more

The worst post office in Philadelphia. From being a friendly, reliable post office with actual real opening and closing times, they've descended into a "we open when we feel like it" operation. Ghastly staff and service. It should be shut down!! read more

Oh Prince Lady, you are indeed the bomb diggity. So fresh to def are you and your customer service skills, that I wish I had more things to mail, as to bask more often in your mad flava. For seriously though. This is the first post office I've ever been to that hasn't felt like an internment camp. Politeness and knowledge go a long way. These ladies know what's up, for reals. read more

No way this is normal. I wish this post office was my primary location (which is the crappy Dickenson station). Every time I've gone in here the two ladies working the counter are the best. They are very patient, attentive and friendly. When you're at the front of the line, you have their attention. In an impatient city, you get anxious waiting for someone to figure out what the hell they are doing but you suddenly calm down when it's you're turn and need the help. Both the ladies who work here have always shown me top notch service. They should be training other postal employees how to provide a friendly efficient experience. Their service makes me want to use USPS instead of UPS or Fedex. read more

I can't believe I'm giving a 5-star review to a Post Office! It's just that I can't think of anything that would make this place better... maybe cocktails? :) The most important thing that makes this office stand out from the rest is their uber-friendly customer service. It almost seems like these ladies enjoy their job! One lady, for sure, enjoys Prince, as evidenced by her Prince jewelry, photos, and tissue box! I am always greeted with a smile, which is a lot for Postal employees to offer. The cynic in me wanted to complain about the way the Prince lady's counter is overflowing with family photos and random memorabilia, but screw it. Whatever helps her do her job is okay with me. Plus, it breaks up the notoriously drab ambiance of this otherwise typically decorated Post Office. Hooray for 4th Street! If only I didn't have to trek down to Dickinson to pick up my packages... read more

Let's be honest--this post office, and nearly every post office this day and age--is hit or miss. Naturally the building has nothing to offer, with double semi-automatic doors (WHY??), oppressive fluorescent lighting, and an inconveniently placed self-serve station. Service, too, is largely dependent on the clerk--most are above average, but a few are both inefficient AND stoic (please, retail workers, choose one or the other). On the upside, however, are the turnaround time of parcels sent from here, the good selection of stamps, and, above all, the seven o'clock closing time (which can induce maddening frustration when they lock the doors at 6:55!!) It's difficult to settle on a rating here, but since the closing of 30th Street Station I think Penn's Landing takes the cake for the best post office in Philadelphia. read more

Just was reprimanded by an employee for not following the directions to stand in the aisle until called despite the fact that I was the only customer in the store who needed service. I had approached from the other side of the rope and waited politely in front for her attention (she was on her smart phone). This was clearly such an egregious crime that she had to chastise me loudly twice. Wow. read more

This is the creme de la creme of post offices. Their customer service not only outshines any other post office, but also goes above and beyond your typical retail experience (which isn't necessarily saying much in Philly, I know). The clerks are friendly, polite, and extremely good at what they do. They genuinely seem to like their jobs and treat their customers accordingly. It probably helps that they're a retail branch and don't have to deal with the hassles of package pickups but the most important thing is that they're real people. Like any good neighborhood businesspeople, they know their regulars and their regulars miss them when they're out sick or on vacation. It's never any fun to wait in line at the post office (I can never figure out why the P.O. installed all those credit card readers at the counter but you can't swipe on them) but at least you don't mind it as much here. (Plus there's always a little dish of candy if you need a little sugar hit.) read more

For some reason I didn't know this post office existed until about 6 months ago. Since then, I've been mailing all my stuff from here. I used to go to the 9th & Market location, which is an absolute nightmare every time. I wish my undelivered mail went here to be picked up, instead of the 9th & Market post office, as standing in line there is hell, and visiting this location is an absolute pleasure. The Prince lady (she even has a Prince tattoo!) helped me figure out how to label & ship my package today, and I wish I'd had more reason to spend time in there, as it was by far the most friendly and cheerful part of my day. Thanks, 4th street post office. Maybe if more post offices were like you, I wouldn't think of USPS employees as grumpy, misanthropic slackers. read more

Is is your basic, clerks-are-indifferent-at-best postal location, although better than some. Often understaffed. Lines bad but not terrible (for the post office). Do not go on Saturday when there is a skeleton crew working and line moves slowly. read more

I'm not sure if she's the only person who works here, but every time I've been in it's the same woman with the Prince tattoo. She's totally rad. It's easy to say what makes this post office so awesome. People in line here don't grumble and huff and sigh. The service is not necessarily fast but very certainly efficient and FRIENDLY. The interior is "modern" compared to certain other post offices (*cough* dickinson *cough*.) Maybe it helps that I also really totally love Prince? Whatever it is, when I have packages to mail, this is my number one choice despite having the 30th Street office on my way to and from work every day. read more

I actually checked in at this post office after I left so I would remember to write a review. Try to get KAREN to help you, she's SOOO nice! (I made a mental note to look at her name tag because she was so awesome.) I've never experienced post office service like this, so after I left, I texted my sister-in-law to ask if postal workers actually being friendly is a Philly thing. It's not. But when I told her I was at the post office on 4th Street, she described a woman very much like KAREN. LOL that I just read a bunch of other reviews about this post office. Looks like we all feel the same way. Keep up the great work, Karen, you ROCK! read more

Noooo, the prince fan is no longer there? She is sooo sweet. Everyone there is, but she was so memorable. I would also go out of my way to go to this particular post office, because the one on Dickinson is a disaster area. read more

Prepare to wait in a line. I think the lines here are mostly due to the cutbacks with the Postal Service in general but there is usually only one person working at the counter. Once you finally get service it is usually very friendly but this post office needs to figure out a way to expedite serving each customer. There are few things more frustrating in lfe than waiting in lne for a half and hour while you watch each customer contemplate which type of postage stamp they want (do I want the pixar ones or the ones with disney characters? who cares!). In general, its fine and the people working there are friendly and nice. I just think that the post office is shooting themselves in the foot...of course people are going to stop using your service if it takes 30 minutes to mail a letter. read more

I'm not even sure why I gave it 2 stars. This USED to be a pleasant local post office. Over the past 2 years the employees have gotten nastier and just straight up rude. I despise going in here now. Is it part of the job requirement? I get it can be stressful at times but being nasty isn't going it help make the job any better. It's not one or twice, it's EVERY time I go. read more

The nicest people working here. Every time I'm met with a smile and patience, they really care about their customers! The woman helping me yesterday gave me great advice about my wedding invitations and was incredibly sweet and thoughtful. read more

First I can't believe this PO has as high a rating as it does...I work in the area and I can't tell you how many times I've walked by at 10 and there was a line out side...I always tell them that it's not 10...it's 10ish. I also never put my mail in the box outside because I don't believe they check it every day...having put mail in there and seeing how long it takes to get where it's sent. As you can imagine because of the location it gets crowded and it seems more often then not there's one person in the front and one in the back eating a sandwich. If I go in and see a line of more then 2 and one person at the counter...I just leave. read more

The best! I went in to apply for a passport and they were quick, friendly, and knowledgeable. They'll even take your pictures and copy your documents for you. Glad I made the hike from Fairmount. Highly recommended. read more

I really love the photos from various amusement parks and tributes to (the Artist Formerly Known as) Prince (....or Jamie Starr...the Symbol...however you would like to think of him). They are always seemingly so excited to send out my mail and packages. Boggles the mind in a good way. I go out of my way to come here now. read more

The smiling sweetheart at the counter really cheered me up - I was mailing an important package that's been a real bear to put together and wasn't in a good mood. When I arrived, there was a long line... but then I noticed a very cute baby in front of me, and his mom was dancing with him to Tony! Toni! Toné!'s "Feels Good". The counter people are friends with the locals, and I couldn't believe the amount of good feeling in this place. No room for attitude or angry stuff, like you see anywhere else. And yep, when I got to the counter, dead tired and ready to get on with my business, somehow, the Prince lady really cheered me up with her super energetic heart and smile! read more

I completely agree with Alexandra's review! Nicest (and most efficient) post office staff ever. I'm seriously crushing on The World's Biggest Prince Fan, too. She has the "Purple Rain" record (purple vinyl!) hanging at her station. I sort of wish I worked in a cubicle so I could hang mine, too. read more

Karen and Renee are the best you could ask for! I own a small online business, so I'm in this branch almost every day. Karen and Renee are ALWAYS polite, helpful and sweet mannered- even when the impatient customers in line are not. I've seen people be extremely rude to them, because there was a bit of a line, but they are always very professional and nice. The post office is under-staffed but that is not their fault. These ladies do everything they can to move the line as quickly as possible and to make sure ever customers needs are met. I know that I would loose my temper with some of these rude customers, but I have never seen either of these ladies loose their cool. They are definitely under appreciated and deserve to be recognized for their hard work. I would have never thought I'd say this about a post office, but I've been going there almost everyday for the past 4 years- I love my post office! read more

I cannot understand why a post office in the city of Philadelphia only has one attendant at the desk. I waited for 25 mins to buy a book of stamps. Ridiculous!!! It makes me want to email everyone instead. read more

Where is the selection for zero stars. If this location has a 4-star rating it's for the postal workers who used to be there (they truly were a wonderful crew). The employees who work there now are horrendous to say the least. For many people, that would be a really good job. Better pay, benefits and pension than many people have. This bunch should be a little more grateful or quit and let someone more deserving have the position. I need to get a new passport and I'm afraid to go back in that den of evil! read more