Absolutely exceptional service. Stu and Dan go above and beyond!!! They even gave me lunch place…read morerecommendations. Great guys!

Great team. Lovely customer service. Very professional and clean. I've only visited a few times…read morebut every time is helpful and accurate. I would recommend for all package and parcel related needs.

I love love love this store. Their customer service is top notch, their hours are convenient, I can…read morealways find parking and I'm usually in and out fairly quickly. Win win win

This is such a great addition to the neighborhood! The staff are really helpful i helping trouble…read moreshoot the least expensive way to ship things. And they have a self-serve kiosk that makes Amazon returns easy.

I never thought that I would have anything as banal as a favorite UPS store, but thanks to Jay and…read morethe rest of the crew at this location, I do! Even when I lived in Logan Square and had another UPS location that was much closer, I went out of my to use this Rittenhouse location because it was always more pleasant and efficient. I've been dropping off packages at this location for years, and I've always had a positive experience. My last visit for notary services was exceptional, and Jay went out of his way to make sure that we were able to complete the docs. This UPS store is a great asset to the neighborhood!

Mostly just dropping off Amazon packages and pre-paid labels here, so I don't feel fully justified…read morein giving the fifth star without having a more complex shipping need, but in my experience this place is solid! Parking is definitely the hardest part, but that's just something you should expect if you came into Center City / Rittenhouse trying to do an errand. Service: always friendly, fast, and effective. Things move so fast here that I'd be _tempted_ to not pay for my parking because I might make it back in time. But only tempted, because the PPA be sneaking up on you in the craziest ways, and I don't risk it anymore. Interior: other UPS stores kind of have a visual clutter to them that makes it sometimes hard to know where to go, or even to get around the store. This place, despite being smaller than most stores, has things organized and cleaned up to a T. No sweat figuring out where to go, and how to get things done in here. Overall: Good place to stop by if you're a local! Sounds like many others have had good experiences with more complex shipping needs. Be aware of limited parking, and the potential need to circle the block if you're not willing to just hazard in the street.

The Lattores are adorable. Walking into this shop is like walking into my Nanny's kitchen. He…read morealways recognizes me and we talk about antiques while he makes me keys. His prices are extremely fair for having keys made ( way cheaper than Rittenhouse Hardware or the shoe shop on 15th and spruce). Once he made me keys for one of my properties and told me, "I don't have the exact key for this, I'm going to try it on this key and if it doesn't work you bring it back, I'm not going to charge you for it either just incase" While you are waiting for your keys to be made, or mail, or a fax check the ledge above the cashier you will see all sorts of great antiques like toasters and radios. This shop isn't anywhere near where I live, it is close to The Expressive Hand, so I specifically wait to have keys made here, because he does such a good job. I've had keys made all over the city, it really does matter how skilled the person is! Especially if you have old doors! The hours aren't the greatest, he is rarely open past five, but he is open on saturday!

Horrible rude staff. Filthy dirty dump. Totally disorganized. Amazed they're in business.read more

I wish I could give this UPS Store 0 stars. Terrible service from start to finish. I brought in a…read morefile to be printed -- first, they used the wrong type of paper, and then printed the image at the wrong size. What's worse, I found out that the size in my file was incorrect, but no one said anything at the time of payment. A professional service should catch issues like that or at least inform the customer before proceeding. Instead, I was charged for a product that wasn't right, and the staff didn't seem to care. Completely disappointing experience. I won't be returning. RESPONSE to the your comment below : Hi, thanks for your response. I appreciate you acknowledging my concern, but the issue goes beyond just a simple mistake. When I pay for a service, I expect attention to detail and clear communication -- especially when something in the file could affect the final result. Unfortunately, that didn't happen here. It was frustrating to walk away with a product that wasn't what I needed, and with no real effort made to resolve it at the time. I hope this feedback leads to better service for future customers.

On December 13, I brought in a mailing list for Christmas labels. Even though the store had…read moreaccomplished this for me in past Christmases from an Excel file, the employee I spoke to said that l had to submit a MS Word file. I converted the file (a tedious task, but I took them at their word) and returned it in 48 hours. It is now nearly Christmas day, yet I never heard from the store again. I had to produce all the addresses by hand to get the cards out. Every time I called to get the status, I was told they were short-handed. There was no concern about my deadline. I was a returning customer, but never again. Unless they have a wholesale change in their staff and management, I recommend that you never frequent this store yourself.

I came across this option while checking out for my old navy purchase and decided to give it a try…read more When i say Customer Service is to a T! Very welcoming and friendly. I was in and out. Not only that, two beautiful black woman who serviced me! This will definitely be my new location to pick up my packages. Thank you.

The Ship Shop PHL is new to the neighborhood, located on busy N. Broad near the intersection of…read moreBroad and Allegheny. I've used them for notary and fax services. Even though I haven't used them for shipping yet, their customer service has already stood out--friendly, professional, and committed to helping you. The process each time has been fast, smooth, and stress-free. Wishing them the best--also love that they are black owned!

Everything you want in a business- responsive, convenient, easy to work with…read more Renting a unit was a breeze and the staff is always so kind and flexible. Also so conveniently located. recommend using these guys if you need a storage unit!

I've had an outstanding experience with Self Service Storage of Phila and can't recommend them…read moreenough. The staff have been incredibly friendly, professional, and just genuinely helpful. They take the time to walk you through your options and make sure you get exactly what you need without any pressure. The facility itself is well-maintained and feels very secure, which gave me total peace of mind storing my belongings here. Access is easy, and everything is clearly organized making move-in and visits hassle-free. If you're looking for a reliable, clean, and well-run storage facility in the city, this is absolutely the place to go.