I dropped off a packages that was overnight shipping, never left the store, its been in the store in 3 days and they said they have no idea where it is. read more

My experience was excellent thanks to Miss Tori! All staff were helping customers. I waited on my designated spot. There was a couple at the counter so I waited patiently. Another customer entered the building and Tori greeted him. I wasn't sure if she saw me behind the couple so I stepped around them and said I'm next and she gestured she saw my. When she helped email label to return an Amazon product and pointed to a printer and informed me my label would print there. While I was waiting she helped the man she greeted before assisting me. She scanned his phone and gave her a product. Once she was done my label had printer and she helped me. Tori was polite and courteous. She even explained she greet her customers when they enter and ask what service they needed and that she was going to assist me after her initial inquiry. She didn't have to explain her procedures to assist customers and if made me feel seen and heard. That I sincerely appreciated and with efficacy she took care of the customers all while be patient. This was my first visit to this location and whenever I have needs that can be assisted via UPS I'll definitely return. The store was clean and a bit smaller so prepare for social distancing options. Just a side note. Greetings are kind and professional. Just like Tori greets customers so should the other staff. Calling someone name out without a hello or I'll be right with you seems a bit obtuse. Customer service agents must understand they are agents of service to customer. Thanks Tori hopefully they'll emulate your customer service skill set. read more

The UPS Store - Inside the 1735 building. Ma - Printing Services Near Me - Philadelphia, Pennsylvania

Several times I have visited this all location and this employee has to be the laziest employee always on the phone when there's about 10 people in line. Also, she always has a bad attitude towards people. read more

The UPS Store - Clearly a lazy employee more interested in playing with her phone - Printing Services Near Me - Philadelphia, Pennsylvania

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My experience at this UPS store has been hit or miss - some of the staff is AMAZING and super pleasant / friendly and some staff does not seem to care at all. Sometimes it is super crowded and busy and I have to wait for a while (15-30 minutes), but other times I am in and out. Like many other UPS stores, it likely just depends on the time of day. Either way, I am always able to get my shipping needs taken care of at this spot. All in all, I wouldn't expect your experience here to be anything amazing, but it gets the job done. One tip - perhaps this just during COVID because the gate is closed, but this location can be very difficult to find! While the address is 1735 market, your best bet is to enter in from the entrance on JFK. I have spent a lot of time lugging around heavy packages just to have to make this runaround. read more

The manager (Rafiq) at UPS Market St was very helpful and professional. Responsive to service needed.

Great location! Can be busy at time because of the location. Used the notary services as well. Top notch. I called ahead to make sure the notary would be there when I was planning on coming in. read more

I go to this UPS Store in Center City and am always met with friendly and quick service. The wait times are never too bad and they always have someone there willing to help with any questions you might have. Nothing but hardworking professionals at this store. read more

Update : district manager reached out to me and very nicely reassured me my concerns would be addressed --I'll go back at some point to see if that's happened but not any time soon.. Walked in with an amazon prepaid label and my own package (meaning amazon already pays them to ship) and the store associate tells me it's their "policy " they can either tape it for me ...or sell me a roll of tape . I say "for two pieces of tape to seal the envelope ?" I understand policies : they are put in place as GUIDELINES. To prevent the company from losing profits and supplies and to prevent people from abusing said policies . Dear management : you are either too stupid --or too cheap --to realize that tripping over dollars --to pick up nickels. Instead of having 3 employees standing around doing nothing but giving unnecessary heat to good customers . read more

This store really doesn't want your money. Came here for notary services. I had signed up for an appointment using the online scheduling system and got a confirmation number and email. Showed up at the site and was rudely informed that those services weren't provided, and that my confirmation was "from corporate" and didn't mean anything since the site was privately owned and operated. This despite the signs posted on the center clearly offering notary services. To be fair, the manager of the site did respond and offer an apology after I complained, which was very nice. All is forgiven, I thought. Today I tried to sign up for a private mailbox. I stopped by yesterday to get the info, then came back today with the required info. I arrived 30 minutes before closing, and the employee dismissed me, saying that service "was closed for the day." You mean filling out a form is closed for the day? Not sure I understand; you're here, I'm here...what's the problem? She suggested I come back tomorrow, and I decided three visits was just too much effort to get UPS to take my money. So I won't be going back there ever. They might be OK at taking packages to ship, but honesty you're probably better off just going to the FedEx at 20th and Market. They've always been nice and helpful there. Avoid this UPS location; they just don't care about customer service! read more

Alexis is incredible. I have often used UPS and every time I go there is this wonderful employee who manages her customers with grace, competence, efficiency and poise. Alexis thank you very much for always making my visit as pleasant as possible. Dear UPS, she is the finest employee. read more

This place is a SCAM!! I don't know if you train your employees to be terrible humans or if you just have a knack for hiring them. I asked for a small box to fit a small pair of shoes. Was told it was 13 dollars...you can imagine my shock. Then when she told me i was paying for packaging. So I said I'll package it myself. She said I can't do it in the store. Again fine. She gave me a roll of tape I thought "oh that's nice saves me a trip" As it turns out she charged me for the tape. I don't need a whole roll of tape. ----update---- Thanks for reaching out manager Dave. I must have been PMSing. Been back since had a great time! Will visit again!!! read more

Natori (Tori) provided excellent customer service! Friendly and professional, great job Natori! In general, my experience here has been very positive, the staff is always kind, and I always come here to mail packages. read more

I was coming down from king of prussia area. 45 mins drive arrive there exactly 430 me and couple other customer was stunned as the door locked, they closed before 5pm. The windows cling still saying regular hours which is Saturday close at 5pm and there is no other notes saying about covid hours. Very inconvenient as it looks like they can close whenever they want. Watch out. read more

In the past, the store allowed me to email my label to their printer. Instead, they required me to sign into my personal email on their computer and charged me $8 to print one piece of paper. The computer then froze with my personal information stuck on the screen. The employee at the store was not at all sympathetic to my situation. read more

Gave the store a second try. Mike was very helpful and made the prepaid amazon shipment smooth and easy and quick. The previous visit, a different associate who helped me was beyond rude and unprofessional, make sure to ask for Mike when going to this store. read more

I have back problems and can't stand for long periods of time. I went in around 515 to pick up packages, and the guy manning the desk said "can't you see I'm doing something" when I asked for help, while about 8 people waited behind me for 15 minutes and he made a show of avoiding helping anyone. That's his power trip I guess. No fun. On the upside, the music was very loud and the lyrics were very explicit. Actually worse than the post office, which I didn't think was possible. Kind of amazing actually. read more

This in no way has anything to do with how I feel about UPS as a company. I am a huge fan of UPS' shipping services. I give UPS Shipping Quality 5 Stars...... This review is for the UPS store at 17th and Market. As other reviewers have mentioned, this is the most unprofessional location of the UPS store that I have ever been to in my life. The staff is completely unprofessional, the store is an absolute mess, and this gives UPS a bad name. A few weeks ago, I needed to mail something that I needed insured. I went online to UPS and printed out my own shipping label and needed the UPS store to sign off on the receipt of the shipment. The staff member did not even know what the form was for before he signed it. I had to explain to him on what he needed to do.... How am I an expert on UPS services? I'm confused..... Oh, and did I mention they close at 6pm!? I understand the economy is in trouble, but really? Is this necessary to close so early? If I am going to do UPS myChoice and have my packages redirected to this location what's the point if you close at 6pm? Obviously if I couldn't be home when they are trying to drop off the package, I need you to be open later so I can come and pick up my package. Hmm.... odd. In searching for the UPS store on Yelp I saw that the 13th and Chestnut location has very positive reviews, so long UPS Store Market Street.... I have sent a note to UPS asking for them to call me so that I can talk to them about their location here..... So I'll let you know what I find out! read more

Went to have 6 pages faxed. The fax machine sent both sides of each page, therefore sending 12 pages (6 printed sides, 6 blank sides). Store employee didn't let me know that this would happen, so the receiving side got 12 pages. He said that there was nothing he could do about this. He couldn't change the settings. Not very professional and disappointing. read more

I was very disappointed with the treatment I received while getting finger printed. I have had this procedure done several times at the UPS store in University City and never had a complaint - they were lovely to work with. However, at this one, not so. I was asked to read my ID number to the employee and he told me to read it out to him. While I was reading it to him, slowly and clearly to ensure that it was entered properly, he rudely gestured for me to speed it up with his hands, as if I this was a terrible inconvenience to make sure my ID number was typed in accurately. After that, I asked him a question and AGAIN he gestured with his hands for me to stop talking - holding up his hand in my face. This happened twice. It was incredibly rude and embarrassing. I was a paying customer, not a babysitting charge or trained animal. Even though this location is very convenient for me to use (it's blocks from my office), I do not intend to use this branch again. read more

First time using UPS business services for printing and laminating. The associate was professional, helpful and got the job done very well.

The worker there are slower than turtle! I like Turtle! If you love to chill or hang out at UPS store, this is the best place for you to waste your time. read more

JeeZ people calm down with all the negativity. It's a UPS store. Yes they charge for things, and yes it gets busy given it is smack dab in the middle of the city. Be patient. Never had a problem at this store. Trust their packing process bc it is a hell eva lot better than we can do. I promise it's a solid job. Breathe people read more

Davida and Natori are awesome. This is my favorite UPS store. They are so sweet and helpful. You can tell that Davida builds strong organizational culture with her team. Would highly recommend this store to a friend. These ladies should be given a raise. They are constantly working hard to serve everybody! read more

*** final update Dave, the store manager, was kind enough to make the executive decision to make the refund. It was definitely something that fell through the cracks and I understand, human error happens, so I'm happy with how he has managed this entire situation - from promptly calling me once he was informed about this, taking time to investigate, and trusting my words that my mother did indeed come into the store to make this notification (I promise she did, unfortunately it is hard to prove this without going into some intense form of investigation) I talked to Dave about how to prevent a situation like this from happening again in the future and I guess the best way is just to follow up with the store to double check, which I do not mind since the store is good with picking up the phone and following up. So overall, it's been a bad experience turned good, which is a rare thing to happen. Props to this ups store. read more

The best customer service I've received. Justin and Alex are a huge help especially helping me with shipping. I'm moving and they help make it easier! Thank you Alex and Justin for the kindness and the incredible attention to detail! read more

The UPS Store - Printing Services Near Me - Philadelphia, Pennsylvania

This store is listed as a UPS i Parcel Service pick-up point, little do people know that this isn't actually a UPS corporate store, they are an authorized retailer that make up their own rules and pricing. I was charged a $10 "holding fee" and for a service that should have cost any extra. I was told if I didn't pay the fee that they would mark my package as abandoned. Basically paid a ransom to get my package back. Do not ship your packages here unless you wanna pay their extra fees. read more

Eric and India were both super Nice associates- helpful, friendly, informative and quick. I rarely use UPS but today's experience makes Me want to come back!! read more

I have a mailbox at this store. They have always been great notifying me of packages and having them ready when I get there. I've shipped packages both self-packed and that they packed. Earlier this year a package I shipped got lost and I couldn't find my receipt for shipping only for packing materials around that day. This UPS mailbox store went out of their way to help search transactions around that day and found my receipt and they contacted UPS for me so I could make a claim which was resolved. read more

What amazing customer service I just received here! After finding out that UPS locations were all closed on Sunday's - I freaked out and at 4:58 called this location to see if there was anyway they could wait the 5 minutes it would take me to get there. Autumn was SO wonderful and waited the actual 10 that it really took because of horrific center city traffic. Little things like this mean so much and make all the difference sometimes! Thanks so much to Autumn! That package needed to be dated by today - if it wasn't for her -I would of had a mess on my hands. Thank you x a trillion! read more

Tara is a dream! She helped me print my return label which involved me giving her my phone find the Amazon return label and she has a gorgeous smile!! read more

I've never felt so compelled to write a review- let alone a negative one. This shop charged me $8 to DROP OFF a box with a prepaid shipping label. What does the $8 cover? They tape the box and print out a receipt. To clarify: 1. I brought my box in to this UPS shop with a prepaid shipping label attached. 2. They charged me $8 to tape the box and print out a receipt. Avoid at all costs. read more

the two people working were very helpful and flexible for a rather complicated and specific request I had with a non-standard paper size. thanks for the help! read more

This UPS is awesome!!! Jada and the manager (tall blonde guy) are both queens!!!! Seriously, they went out of my way to help me, were super patient and worked hard to solve my problem. read more

This store does not get enough credit. As a relatively new customer I can only assume that they are severely understaffed but are trying their best and they are truly phenomenal. They don't seem to crack under the pressure of a completely packed store. If I worked there I would probably lose my mind. I want to thank the very tall young lady, D, that helped me with a notary and a few other things she made my day. As a deaf person when I come across someone who knows asl, even just enough to get by and have me fill in some of the blanks it's make a tremendous difference. I hardly had to refer to pen and paper! She was great at keeping up the conversation for the "little" she knew. I got lucky coming here. Not sure if she was the manager but she seemed to be and it showed with the team spirit! Keep up the good work and hang in there my friends! read more

Staff utterly unhelpful and passive/aggressive, esp. the white male employee on duty the afternoon of 05/30/18. Finally left w/o getting my docs notarized. Never do business again @ this store. As Nathan stated in his review below, I was also handed a business card and then ignored. read more

This place is truly awful. I had to deposit a check and the system was down so I waited a very long time. Fine, things like that happen. But I was there for almost an hour so I got to watch the employees interact with customers. Unbelievably unprofessional behavior. The gentleman helping me was fine, but the other women working just kept leaving and going into the back of the store - while customers were waiting. At one point I heard them arguing about money in the back! They also had a customer on speakerphone talking with him about his mailbox (including the contents). I am letting USAA know and I will also be contacting UPS directly. read more

I came in the other day to send a UPS envelope. I asked the cashier to read through the list of prices dependent on time arrival. He read the first one then stopped and there was silence, to acknowledge him I said "ok" assuming he would keep going down the list. Instead, he pressed whatever button causes a transaction to process without going through the list. I told him to void the transaction. I was not about to pay $70 to send an envelope containing two pieces of paper from Philadelphia to Delaware when I could drive it there myself for a quarter of the cost. I asked him to read the rest of the pricing and he read only the second option. I said that 12:30 arrival time was fine for $32 and some change. He said he would not undo the transaction and "too bad" it already went through. I told him I did not agree to it! He raised his voice pointing at all the other people in line and said "I have 10 more people to ring up and we close in 5 minutes, ma'am! Are you really going to make all those people wait for you?" Of course everyone looked up and stared at me. They close at 6PM, the time stamp on my receipt is 5:23PM. Incredible. Basically, this is the same as saying the quality of my transaction is dependent on how many individuals are in line and what time it is. If this person actually knew how to tell time, maybe he would have calmed down but I guess that's not a prerequisite to working at the UPS Store. When I called to file a complaint about the transaction, I explained what happened and was met with an ill-mannered and confrontational manager who immediately began yelling and talking over me and yelling "what's wrong with you?" (yes, really) I asked her to stop yelling at me and talk to me in a professional manner and she said she was. She continued yelling and talking down to me and actually became more belligerent, I hung up! No way will I be yelled at!! No wonder this store is so hopelessly inefficient, dirty, and disorganized!! Oh, did I mention I stood in line twice because the transaction sheets are in a pile by the register at the head of the line and no where else in the store to be found? I will never step foot in here again, these employees are SCARY!!!! read more

Eric was very helpful in supporting my printing request. Super fast printing so I could get to my meeting on time. Thanks for the assistance! read more

This store has horrible customer service. i went in at 11 am on a weekday. There was only one staff person working with customers. She was helping a customer with paperwork, which would have been fine but she did not acknowledge that there was a long line of other customers waiting. She didn't even look up. One customer said he had been waiting 20 minutes! It would have helped if the staff person had at minimum said good morning and apologized for the delay. Several of us asked her what was going on and she finally said that another staff person had gone out. Still didn't look up at us or apologize. Finally after about 30 minutes the other staff person came back. She helped customers but didn't acknowledge the line or apologize for the wait either or even smile! It would have been easy to fix. read more

Came here to get fingerprinted and the man who helped me was incredibly nice and complete gentleman. He got me out in less than 5 minutes.