Great customer service, very friendly, helpful with Amazon returns n they greet u wen u walk in the door.The lady who works there walks u thur with ur returns. She is very knowledgeable in her job n not rude or condescending toward. This is above the other UPS stores. Especially the one on Roscommon n laurel can blvd. N also the one on sepulveda blvd n san fernando mission. read more

This was the worst customer service I have ever experienced at a UPS store. The gentleman behind the counter "couldn't" help me carry a box in. What a gentleman. Also, I have never been charged for using tape to secure a box to be closed. He said I would have to buy one since he repeatedly said he couldn't use their tape. Then he mentioned there would be a fee for using their tape. Didn't make sense to me at all. read more

The UPS Store - Printing Services Near Me - Panorama City, California

I've had two very different customer service experiences at this location. The woman who helped me was incredibly kind and accommodating. I had a large, heavy return package, and she offered to help secure it with additional tape without making it an issue. When I returned, I was helped by a male employee who felt my package needed additional tape and wanted to charge me for it. His tone and overall approach were not friendly or accommodating, especially compared to my previous experience. I ended up having to carry the large package back out with me. The difference in customer service was very noticeable. I really appreciated the woman's kindness and willingness to help, but unfortunately my second experience was disappointing. read more

I stopped by this UPS store today to drop off my package. This store is in a plaza where it's difficult to find parking because of the other stores here. I was lucky to find a spot after driving around. When I came, they were not busy at all and I was the only customer inside. The process was simple since my package already had the label. The person just scanned the label and printed me out a receipt. The store isn't that big inside and quiet. I didn't have any problems when I was here today beside looking for parking. read more

See all

I had an extremely unpleasant experience here due to the behavior of the manager/owner. Instead of addressing the situation professionally, he was rude, disrespectful, and began yelling at me. What's especially concerning is that this is a UPS Store. Given that UPS is a major brand, I was surprised by how unprofessional this interaction was and honestly question how franchise owners are evaluated before being approved. No customer should be spoken to this way. I will not be returning and would caution others before using this location. . read more

Sophie was amazing and incredible. Needed a live scan and she went above and beyond for me. From her smile and good morning as I walked in or her pulling a chair out for me! I never had such an easy experience with my live scan. read more

always friendly and helpful i've been there a few times and got what i needed accomplished email to copies of important documents very clean and organized small staff but they handle thier business i appreciate this business in my neighborhood i would rather use them than the regular post office read more

Quick and easy. Friendly staff the person who does the notiarary is very efficient and nice. Service is quick and price value is good.

Wow. Beyond rude. I'm in shock how I was treated. Been coming here since they opened and walked in at 7:50pm. The employee was trying to help me out but the owner came and took over. Told me the computers shut down at 8pm which is definitely a lie. You can't sit here and tell me your computers shut down when I walk away, you're still working on the computer and it's 8:02. Been shipping lots of stuff out from here but to get treated like this when all I needed was 5 more minutes is very unfortunate and made the entire situation uncomfortable. For sure won't be coming back over here. read more

This review specifically for their public notary services. They're open late and very friendly fast service will definitely use them again next time. read more

Came in as a walk in for a pre employment live screening. The workers were super nice, and the lady who did the live screening was such a charismatic person with cool vibes. read more

Dont know if they are lazy or incompetent. The manager a guy with a injured finger and missing theet did not wanted to assist me he said " we only scan it if it's not taken by the system we cant do nothing " . Long story I wanted to do an international packages was return back to sender, the guy did not knew or care to tell me I need to attach the invoice to the box. He did not even scan the box to check the sistem or try anything Only gave me a costumer service number. Asked him if cant help me or he dont want to help me, he answer that he was to busy to help me and made me wait 50 minutes on the phone at the store for some one to told me that information. I told him he should knew that as he work there he got offended refuse to assist me and trespassed me from the store. Had to go to a diferent location and ship my item in 5 minutes made me waste my time and money just because he did not give me information that he did not knew or care to told me He keep claiming he dont have to help me, he is not costumer service and he dont work for "UPS" He works for "ups store" and he wont do anything other than scan the box and give me a phone number read more

I came in to return my item which was very damaged and Sophie helped me today she was so helpful she took my package without any problems she even was so kind taped it for me and helped me to process my return easy Much recommended Thanks to her read more

Amrit helped me he was nice very helpful and fast !! He even packed my package so I wouldn't have to return and make a second trip read more

#LATEPOST GREAT CUSTOMER SERVICE & EXTRA HELPFUL! NEW STORE IN TOWN!! I was in an urgent need for a notary service. The UPS store by my place is closed early, and the mobile notaries were either refused to come meet me for 1 page of document, or they would charge too much. Then I found this UPS store, gave them a call very close to their closing time. The lady store manager/notary herself; Ms. Nanda answered, and I hesitated if I could make it on time. She reassured me that if I really wanted to go there, she would wait for me by staying 10 to 15 minutes more! I was so relieved that she did! The store was just recently opened! The store clerk and the manager treated me in a very professional way yet friendly. Although it was passed their opening time, they did the job carefully without any sense of rushing or in a hasty manner! I'm very satisfied with the service! Recommended to anyone in need of notary service! They open 7 days: Mon to Fri till 8 pm and on weekends, the latest time you could go is up to 6 pm! Thank you, Ms. Nanda & staff read more

Such a rude staff!! Was dropping off a package return and they couldn't provide a bit of tape to close it. Everywhere else I've returned packages (UPS stores) they have sealed them up with tape read more

In the age of Amazon returns are the norm and I for better or worse have had plenty. It began during the Pandemic and continued on. For some reason I managed not to realize there was a UPS store closer to me than the location where the unfriendly, irratable manager or owner was always finding a way to make our 3 minute interactions unbearable. A few months ago my father died and I needed a notary in order to close out some of his affairs. I finally called the Panorama City store to find out if they did notary services. They did. They were also friendly and helpful! And they continue to be more than a month later. Grateful for the new UPS Store and the people in it! read more

Associate was unprofessional. UPS is usually good when it comes to service. This was a first and last time visit at this UPS store.

Very helpful, knowledgeable, friendly, and quick , for all your office needs. Even, passport photos & life scan services available. read more

This UPS store is amazing. Sophie really helped me out. I had a few Amazon returns and she help me out by explaining the whole process to me and quickly process my return. The also offer notary, passport photos, livescan service. All UPS stores should be as nice and organized as this one! read more

The UPS Store - Inside the store - Printing Services Near Me - Panorama City, California

They were so kind and made shipping off my Amazon return so easy. They also kindly taped my box.

Overall great service with the live scan. Very professional and attentive. Very clean and pleasant location.

Sophie and the team at the ups store are amazing! Always prompt when I have Amazon returns ! Even if I'm wrong they will help with assisting on what I need to do! Thank you for the speedy service and valuing your customers time! This is my favorite place to do my returns and the fact it's only 3 min away from me is even better!!! read more

I am writing this on wednesday may 22nd at 8pm. for the female worker working the closing shift let me just say... GIVE HER A RAISE!!!!! she was so polite and helpful. I had shown up at 817 ish around closing time and someone before me needed to drop something off really quick and she went ahead and opened the door for them and let them in, i proceeded to come up and ask her if i could sneak in and drop off my packages and she let me. she really values the importance of how kindness can go a long way. I will forever be using this UPS store just because of her. If the owner of this store sees this please please encourage her to continue being a wonderful employee that she is! 10/10 read more

Closes late! Always good to know you can get your shipping done locally at a later hour and I was helped by a friendly employee too !

This store has great customer service and the stagg is very friendly staff. Thank you

This store is very friendly and efficient. I've never had a long wait or any mix-ups.

I shipped few plants and gifts the package so good and my items arrived safely and quickly friendly staff great service

Amazing service they were fast and efficient and assisted me to send my package with zero hassle. I recommend 10/10

I went to this location to return a package , I didn't have a printed label which in my regular location they only charge 75 cents to print. The lady said it was $2 to print. I said why would they charge 2 when it's always either free or 75 cents? Another male employee jumped into the conversation and said ,why do you come here ? Here we charge 2 dollars .I felt the disrespect immediately , so I responded the same way he talked to me and I walked out with my package. Those people are literally making profit out of the community charging 2 dollars per label. It's not about the money it's the principal and the way you talk to people . I'm never returning to this location EVER! read more

This spot is one of the best locations to help you with any request and will help you packet any item. Very friendly and quick to serve people when there is a line. This is a great UPS and will continue to come here for the friendliness and timely service! read more

Great customer service six star service always will to help with any job. Thanks Sophie

I had and issue with a package and they were able to help me over the phone! So grateful because I have a trip planned and no time to spare.

Great customer service ! Walked in for certifix livescan and customer service was great with fast service. Thank you!

Amazing service. Fast and quick .Came in a few time to drop packages and have always been treated so well. Definitely recommend

Very convenient location. Staff is friendly and have a happy attitude! I was able to bring my Amazon returns and ship them back. They are open 8am - 8pm open longer than most stores read more

Ah 5th time coming here to do the typical Amazon drop off. 3 of 5 times I had an issue with the label. This Amazon issue is totally not an issue of the store but my review is in regards to the customer service. Both times when having this issue, I was provided horrible customer service from the man-- ponytail and always comes from the back to help the woman when it gets busy. lol like clockwork every time I come in here she's working the front by herself with such a positive attitude. And every time once there's a line he rushes from the back seemingly disheveled and with an attitude. lol and EVERY time I end up with him. The days I didn't have a label issue he barely speaks but does his job quickly whereas his colleague is greeting everyone and running around helpful. But if there's any issue with the label he's rude says he can't help and literally walks away from the counter. This time, she walked over and asked if I can contact Amazon... even checked on me a few times. I hate to give them a bad review because she really deserves 5 stars but I've seen him treat myself and others this way too many times to ignore. Wish I could provide names so you can avoid him but they don't have name tags. read more

Amazing place !!! So glad they decided to open a ups in panorama city .. quality place nice service!!

Dropped off my package. Couldn't find my receipt. They were very unhelpful and rude. Never take your packages there if you don't want them lost. Worked for UPS for 17 years. This is a disgrace. read more

Came to get fingerprinted, the lady said for me to come back tomorrow because it's the end of the month & she has a lot of paperwork to do...I explained that I was in dire need of the livescan and have very limited time...yet...still said same thing, she has too much paperwork to turn in. read more