Best and kindest service! I'm doing all my business here now…read more I hate going to the post office. They offer all services

I walked in to get a live scan, and was helped right away. Eric was very helpful with the scans and…read morepatient with the process to make sure we got the best scans.

Solid 5 stars for the way this team handled my move to Europe. I had about 18 large crates of…read moreprofessional kitchen equipment and several heavy stainless steel tables that needed to be shipped. Timothy was the one who coordinated everything, and he made sure to get the heavy items into the container safely. It was a 4,000-mile journey across the ocean, but everything arrived exactly on schedule. I really appreciate the constant communication and the fact that they didn't lose a single small box of cutlery during the move.

Custom wood crating was the main reason I hired this company. I have several large oil paintings…read moreand a few antique mirrors that I could not leave behind. Jason sent out a team that actually built the crates right in front of me to ensure a perfect fit. They used a lot of specialized padding and acid-free paper to protect the surfaces of my art. It took about eight weeks for the shipment to reach me, but I didn't mind the wait because I knew the items were safe. Every single piece was unpacked yesterday, and there is not a single crack or scratch.

So this spot--Mail Room & More inside La Reina Plaza in Sherman Oaks--has been around forever…read more(about 30 years!). The building used to be an old neighborhood cinema, but now it's home to this mailbox center that's finally having its glow-up moment. And let me tell you: the new team is a massive upgrade. The two guys running it now? Friendly, accommodating, and actually happy to help. A total 180 from the previous workers, who... well, let's just say customer service was not their strong suit. I honestly avoided this place before, but now it feels completely different--in a good way. I drop off all my FedEx and UPS packages here, and I pick up my boxes from Amazon, UPS, and FedEx at this location too. Super convenient, no stress. I also got my passport photos taken here, and they did an excellent job with those as well. They offer PO boxes, mailboxes, notary services, passport photos, fingerprinting, and just an overall smooth experience. If you need mailing or document services in Sherman Oaks, this is officially a yes from me.

Worst mail place, the owner is a scum. The Guys before these new guys were way better i dont know…read morewhy they got replaced. Service is horrible. They over charge for everything, including Paper like who does that? This place needs to be shutdown

A few weeks ago I came in and got help from Peter; he is an amazing employee, very friendly, sweet,…read moreand nice. He's honestly the best.

Helpful folks providing the services here! They are my go to for all shipping needs generally.read more

One of my favorite UPS stores in my hood! Everyone here is helpful and so friendly!…read more They have mailboxes here, printing, and more! *Free Parking in the back * Otherwise park at a meter on the street ~ and that's all I have to say about that...

Stop into The UPS Store to return shirt I ordered online…read more I started the process at home and they gave me the choice of a few locations, but this one was one of the closests as well as one I'd stopped in before YEARS ago for stamps and to mail a small package to a friend. It's very small inside, but they have plenty of people to help you out, kiosk and a few easy items for sale, like packing tape (priced higher), envelopes, boxes and the mailing service essentials. I hoped in line with only one person in front of me, two people at the registers handling their shipping needs and only waited maybe five minutes or so. I had my QR/barcode ready on my phone and package resealed (plenty of packing tape at home). The UPS Store Clerk printed my label and placed it on top. She gave me a receipt and I was done in under ten minutes total. The line did grow a bit behind me [Sunday was pretty busy]. They are open all seven days of a full week 9 AM to 7 PM [Monday through Friday], only until 5PM Saturdays and shortened hours of 10 AM to 3 PM on Sundays. There's parking in the back just down the alley off Woodman Avenue (you can also enter from here). Street parking directly on Ventura Blvd [meter only]. Super easy location. Super good service. And super powerful ac/heater (so if you run cold, you're be extra cozy, unfortunately I run hot lol).

Exceptional customer service. They followed up on a delivery issue, that was not their fault, and…read morehelped resolve it quickly. Nathalia is truly an excellent manager and her staff is friendly and professional. I use them often and will continue to do so.

I was here to have something shipped out at 6:56pm. There was an African American man at the…read morecounter, so I asked for help. He was very dismissive and preferred to have a conversation with his co-worker over assisting me with my package. Customer service was complete garbage.

Mail is NEVER sorted & put in boxes on the day it's received. If you look at the postmark, it's out…read morein boxes 2 or 3 days late!! Can't change address back to your home or anywhere. They have to hold your mail and you pick it up

This is the best mail center in town. I moved across town and I still make the drive back to them…read morebecuz I trust them with my mail!

Had a package to mail out and found federal mailbox. John was great to help with taping up my…read morepackage and giving me options of least to most expensive delivery with and without tracking. He printed me a copy of my tracking info, very friendly and helpful!

Been with Federal Mailbox for a few years now and so far they've been great. I had two other PMBs…read morepreviously that caused me lots of headaches. But I signed up with Federal Mailbox about a year after their move to the current location on Van Nuys Blvd near Burbank Blvd and was very pleased with their service from the very start. And when new management took over in June 2022, things got even better. Isaac Garcia (the new owner) is a really friendly guy and his employees (currently Jack) who are there most of the time are not only friendly but always helpful. Package notifications are prompt and efficient. One problem and minus one star because they advertise---on their website and on their window at the location---that they have notary public service. But they don't. They sent me elsewhere.

Thanks for all the help and for the fact they know their work pretty well because of their…read moreexperience!

Avoid Rude Owner. I have had the misfortune of doing business here for decades and have put up…read morewith the rudeness of the owner for the last time. Dismissive, flippant, couldn't care less attitude. Whenever I have to go in I pray it's the owners day off. It's just not worth the aggravation. Avoid at all costs.

Great service. Helped me with my package. The price was great for everything. Will get there in timeread more

I really like that this shop is near where I grocery shop But some of the employees are just jerks…read more Not everyone but the man who I think might be the manager on the weekdays acts like I sending drugs back in my dept store returns .Please please get a better attitude toward customers I left my phone obviously by mistake went to pick it up and you think I had committed a crime