Think twice before buying any postage stamps, MAJOR MARKUP for "convenience fee". A roll of 100 Forever stamps is $55 at the Post Office or online, but UPS Store charges $72.95!!! Ridiculous price gouging!!! Tried to return UNOPENED roll and they refuse returns. Never again, this practice of over pricing is just way too much!!! read more

Rude and not very helpful with Amazon returns. Seems like they are only interested in helping when you purchase items or their services. I was given blatant wrong information that contradicts what I was told by other ups stores and to my understanding too lazy to type information when labels could not clearly be scanned. Horrible customer service!!!! read more

I highly recommend this UPS location. The staff is super friendly and knowledgeable. Always a friendly hello and never an attitude. Go check them out, you won't be sorry. read more

I find the staff at this store so helpful! I needed to mail a large but lightweight package. They helped me figure out the best way to ship it and how to get it the right size so it didn't cost a crazy amount. Great card selection too. read more

There are three UPS stores I frequent for stamps, shipping, amazon drop off etc. After a bad experience at my other location.... I went to this one and what a world of a difference! I was greeted and promptly helped. They are always so friendly! read more

An exceptional staff and an excellent facility, the UPS STORE in Orange on Chapman is without out question the best mail center I have ever used. I have been doing business with them for as long as I can remember and they have always exceeded my expectations. As a private art dealer I have trusted them with rare books and catalogs as well as expensive works of art and they have always packed and shipped these objects extremely well and at a price that is very reasonable. They consistently provide me with excellent customer service and high quality work at fair prices. I give The UPS Store #2075 my very highest rating! read more

What great service Mikki gave me as I arrived a few minutes before closing. I had to get a document notarized and would have understood if he told me to come back tomorrow since he was preparing to close. But Mikki went the extra mile to assist me right then and there. Again, what great service. Thank you Mikki read more

We love this place! We've been with them six years and going strong. We first found them when we needed an address box transitioning from an apartment to a house, but then realized how valuable the service was early on and stayed. It really cuts down on the junk mail. ALL of the employees really go out of their way to help and make things cost-effective. I like the fact they're open until 6:30pm during the week so I can swing by after work. A+++ in all areas! read more

I was referring to the cost of renting a mailbox, not of buying a cardboard box. The UPS Store on Chapman Avenue a couple of miles west rents a small box for $150 for six months. The store at 8502 charges $192 for six months. I rented one at the cheaper store. read more

I've had a box here for well over 12 years, and I really enjoy the safety and amenities it provides. The owners and staff are kind and helpful, always going out of their way and making everyone feel special. During the pandemic, they coordinated meals to take to hospital staff because they live in and care about the community. They have a nice selection of cards, funny magnets, and shipping supplies. I highly recommend this UPS Store for all of your postal and shipping-related needs. read more

This is my neighborhood UPS, they been helping for years, always polite and helpful. Fernando is great, he handles needs promptly and with ease. They also pack my stuff some times and they do a great job. Definitely five stars every time. read more

Love this store and everyone in it ! 5.5 years so far as a local customer and I would recommend to anyone. Friendly, helpful and efficient whatever it is - a small item or a huge package - I always feel like my business is appreciated . Super helpful every time I visit ! read more

BY FAR THE BEST MAIL CENTER!!! I have been doing business with The UPS Store #2075 for a little over two years now and I couldn't be happier. When you walk in the door you are greeted with a warm welcome and friendly faces. Bethany & Snover are the absolute BEST! They are extremely efficient. This store goes above & beyond to take care of all your shipping and mail needs. I would HIGHLY recommend this mail center! I wish I could give them more than 5 stars! read more

This is the only UPS store so go to even though there are a few others close by. The couple who owns it are friendly, intelligent, and have a great sense of humor. Their employees are all respectful and professional. I get to laugh every time I come in. Love this UPS store! read more

Snover and Micky are amazing business people and owners. I get all my mail for under $1/day and never have to worry about lost or stolen packages. It's nice seeing pleasant people everyday as well. Highly recommend. read more

Kindness helpers that work at THIS UPS ... I have a breathing condition and cannot wear a mask plus my doctor told me wearing the mask doesn't help prevent you from catching the virus etc... wearing a mask for a long period can cause damage to your lungs cause masks aren't meant to be worn all day...Especially in this heat. I respect that they understood and did not give be a hard time for not wearing a mask. Keeping your distance is what works from catching the virus etc... read more

Helped me document that I picked up a package from Newegg through them even though it was not supposed to be sent through UPS Access Point. Very friendly owner and employees. Seemed very willing to help with what you need. read more

Due to Covid and my 2 young boys, I have been doing a lot of shopping online. Which in turn means a lot of returns! Going to this store more often than I'd like to admit is a breeze. Not only are they super fast. They are always so helpful friendly and happy to see me and my boys. Love this place and all who work there! read more

Normally I am greeted by a nice gentleman who is very polite and helpful. Today, there was a dark haired woman who treated me like a total inconvenience rather than a customer. I get that it's their busy time but that's no excuse to be dismissive. read more

Great customer service and always willing to help. I bring a lot of amazon returns here and they are great and help tape up the packages without any problem. Also amazing faxing and printing experience. This is the only ups store I go to! read more

Everyone there is very pleasant and helpful except for the Indian woman who is apparently an owner of the store. She is rude, unhelpful, dismissive, and lacking customer service skills. But for her, I would give 5 stars. read more

I had been going to this store for the past 25 plus years since it originally opened as a Mail Boxes, Etc. ("MBE") Store when the shopping center originally opened with average service, but never really bad or conversely, really spectacular service either. Then along the way, United Parcel Service "UPS" bought the MBE chain and rebranded it as The UPS Store. When that change took effect, I quit shopping there almost completely because it no longer had the Ma 'n Pa feel of the old MBE Store. I would shop there only as a last resort because of whatever needs or requests that I had, they were almost always received with "NO CORPORATE WON'T ALLOW US TO DO THIS OR THAT ANY LONGER"!!! However, today (11/30/16) I was Xtremely rushed and didn't feel like driving across town to the FedEx Store to have an important gift packaged and shipped, so I braced myself for poor service from the "kids" and the high probability of poor and/or slow service. OMG, after not shopping there for at least the past 7 to 10 years, I was pleasantly greeted and explained my needs to two (2) very attentive women and they both immediately went to work and appropriately wrapped in a shipping box my fragile gift and prepared the shipping label correctly the first time with absolutely zero "0" hassles nor apologies. (I really dislike going to a business establishment and getting an attitude like I'm bothering them or the typical 5 to 10 "Sorry's or "Apologies" instead of just prompt, politite, expedient and hassle-free service. Is that too much to ask for nowadays???). I later found out that Snover recently purchased the store from George in April of this year and really seems to have top notch customer service as her highest priority. Well today Snover and her assistant Brittany exceeded my expectations by a huge margin! Thank you both again!!! I will certainly be back in the near future and would highly recommend other potential customers in the area to visit this store for exceptional customer service at reasonable prices!!! Mary Christmas to Snover and her highly qualified staff!!! Richard A. read more

Fast service, good hours and the prices are not bad. Great neighborhood location! I showed up at closing time and the owner was courteous and accommodating. I definitely will be back. read more

These folks go the extra mile to help me achieve success. I needed to create a holder for a solar filter to photograph the eclipse in August. Using a small box, they helped me design exactly what I needed. They not only did it once, they helped a second time with a different style. Excellent customer service! read more

If you'd rather be treated like a valued family member than a number - this is your home! The professional courtesy and warm hospitality of this UPS store is second to none and vital to our business. Thank you! read more

I have been going to this store for over three years now for multitude of postal and shipping needs, notary, shredding services, and a mailbox. They have an extremely friendly staff and an awesome service attitude. And with the holiday season coming up when everybody and everyplace gets frantically busy, you will find an on time and consistently great service. With a long term and well trained staff, you will never be disappointed. Highly recommended. read more

When I had to ship out a few packages a while back I had to go through UPS (they had already pre-printed the shipping labels). Not knowing where the nearest UPS drop-off point was, I did a quick search and found out that there was actually a UPS Store right in my back yard! No, not literally in my backyard (I only have a patio), but it is within walking distance. Apparently, this little shop used to be a Mailboxes, Etc but recently changed over to UPS. Either way, I needed those boxes packaged, shipped, and out of my hands. Turned out that this place had everything I needed for my transaction: boxes, labels, tape, bubble wrap, etc. The guy working there at the time even packaged up my precious cargo without asking. Good service at a time I needed it most. What can I really say about this place? It's there. It's been useful. I probably won't be back until I have another set of boxes to ship out. Thanks, UPS! read more

I didn't actually ship anything. But as I was waiting for the vet to do some blood work on my little puppy, I noticed that there was a UPS store next door. *light bulb going off in my head* I had picked up my mail the night before, and I knew I had an electricity payment coming up. It was in my car! Something told me that mailbox stores usually accept utility payments. Hey, I was there anyway, and it'd save me one less trip to the bank! After all, I hadn't even set up my online account yet. So, digging the envelope out of the car, I walked in. There was only one older Asian man working.. and he was nice as can be! Turns out, they don't accept utility payments, but he was kind enough to point out another store in the same plaza that DOES accept payments. What I thought was really cool was, he didn't seem grumpy at all! He smiled and even walked out of the store to point me in the right direction! I love good customer service, even when I'm not even buying anything from there! Wahoo! read more

There is just so much I want to say about this store, Snover and her team. I feel like they're MY personal back office team. I've been using the office for years and was pretty upset when the owner had sold it. Little did I know I would love this team as much as I do! They're VERY attentive, patient, quick, and friendly. They've added services that I use and had to go elsewhere before, now I do everything there and I love them all! Keep up the great work...I'm your biggest fan! Eleanora read more

This is the best UPS store in orange hands down best service. Gets everyone in n out on time don't charge extra for tape or labels etc. and will help you out if needed. The nicest people here I only go to this UPS since. read more

Went in for passport photos. There was only one person ahead of me but it took a while for them to take the camera out figure out how to use it figure out how to print. I understand the guy was in training but somebody needed to help him out. The lady working the register seems to be the only one to know how anything worked, and she was very nice. read more

The best thing about this place for me is the location. Very close to home, very convenient. The prices are nothing to rave about, but at least you get what you pay for. I've sent several packages over the last couple of months, and I never heard any issues about them getting to where they're going on time. If you're like me, and are too lazy to take the extra step of packaging yourself, they can do it for you, for some premium. If you're doing this for business, this probably isn't a very cost efficient manner, but for packages every once in awhile, it's not bad. Pretty quick, pretty convenient. Will definitely be returning in the future read more

Just wanted to give a SHOUTOUT to The Ladies at this store. Even before we went in Bethany helped me on the phone and suggested an easy way to get what we needed and offered to help when we came in. When we got there both Snover and Bethany were extremely helpful and walked us through the printing we needed and WOW they were so patient and true professionals!!! They were great!!! Thanks for your help ladies, love meeting great customer service people who love doing what you do!!! read more

This is by far the best UPS store ever! I recently moved and I drive about 20 min out of my way to go here because the staff is on point and diligent. They're respectful of my time, friendly, and easy to work with. They are always so helpful and always looking to help save money when possible. I love how they work as a team and are family oriented as well. Snover is the owner and she is wonderful with her customers. She knows everyone by name. I wish I never moved but I'm very happy that they are always so accommodating to my needs. Keep up the great work everyone. See you all again soon and keep raising the bar. read more

This store is always friendly and willing to help the customer with whatever question they may have. Recently returned an item and was told the item has been damaged in transit, UPS was able to investigate this claim and covered all costs toward this item. They were honest with me and my husband and how the process worked. Will definitely use UPS for all my shipping needs read more

If you want a UPS store which has the best customer service then this is the store for you. I have been coming here for over 4 years and every time I come in they handle whatever challenge I have with ease!!! When you come here the entire staff treats you like family and there is nothing better than that!! Go there and see for yourself!!!! read more

Everyone that works at this store was extremely friendly and helpful! I wanted too ship out a package and it was going to be $35. Once they saw the price, they worked together with me to try to condense the package and ended up saving me $13. They also had a lot of regulars come in at that time as well and their friendly conversations made my experience really comforting and made it feel like a small community. I'm definitely going back to this UPS for any future shipping needs. read more

We are blessed to have the best UPS Store in our area. The friendliest people. Always customer care professionals. The owner has a great sense of humor and his wife is very hard working. read more

I live out of state and have a small business in Orange County. I travel monthly back to OC to visit with my employees and clients. I could not be happier with this store and it's employees. When I am in town it serves as my extended office for printing documents. My Supervisor always feels welcome when picking up mail or retrieving documents and any document that I send to them to have printed are always done quickly and efficiently. I am notified when the document request has been received and when they have been printed. I am always notified promptly when packages arrive. Great people make this UPS Store a great experience, always! read more

BEST UPS STORE EVER! This location is full of wonderful people! I am in there almost daily for work, and receive and send a TON of packages, and they are always so helpful and friendly. They remember your name, greet you with a smile, and go above and beyond in service. read more