Very helpful staff! Friendly and knowledgeable. This place has all the basic needs and they helped…read moreus with solutions to oversize packaging problems.

Definitely come here. The box pricing and quality for the most part is better than everyone else…read moreand if you're doing a big move they deliver all the supplies Friendly staff. Happy to help. They have everything

With the advents of the home copier/printer/fax, I haven't had need to visit what I still…read moreaffectionally call, Kinkos, now FedEx Office, to actually photocopy anything. However, I need some 11x17 copies made, so here I am. Everything is ultra self-service now. You pay right at the copier. Nice. I brought by USB drive with me and saw the conveniently had plugs for USB A and C and sim cards. Perfect! There might be a way that I'm missing, but I wasn't sure which machines had 11x17 paper, so I took a guess. (I now have a feeling they all do.) I plug away and paying, and you have to enter an expected amount, so I put $10. It kind of kind a gas station preauthorizing a specific amount. I'm ready to go, plus in my USB drive, and.... nothing. I pull it out, plug in back in. Nothing. I even try entering upside down just to make sure, even though I knew it wouldn't fit, and didn't. Well crap. Now I'm worried my thumb drive didn't format properly at home. Ugh. Let try another machine. Same routine, $10 authorization, plugged in flash drive, and it WORKED! After saying a little thank you prayer. I printed my project. Beautiful. Everything looked great. The $10.00 authorization on my card is still pending, but the actual charge of $6.21 went through. I'm sure the $10 authorization will go away in a couple days. Except for the machine that wouldn't take my drive, everything was fine. The place is clean and parking is good. One tip, when leaving, exit so you're at the stop light, especially if you want to turn left. It's much easier.

Such a big store with a 5 star great customer service. I had an online order from Gilt that needed…read moreto be returned. They only sent me a barcode and i didn't need to pay anything. They needed scan the barcode and i needed to get proof of my returning item and give back the product. The employees were so friendly eventhough it was too close to their closing time but they have the willingness to help! The whole process tool about 3 minute. Such a fast service. They also have a great parking outside. The store itself was clean and well organized.

I come here mainly to mail packages. There is a small store inside where you can get the basic…read moreoffice and shipping supplies. The customer service is always good and there is ample parking just keep in mind that the strip mall has several businesses in one area but the parking lot does cater to Vons grocery store so you can find parking easily. The value is great however I must say I have never had to pay because I have shipped with prepaid shipping.

Staff and owner/manager, whatever he is or is going by nowadays is ALWAYS super rude and short with…read morecustomers. Don't act like we r bothering u. Put on a quick fake smile and pretend you give a shit about the people you are helping, its not that difficult. I'll go out of my way to another UPS store where I'm treated with a tiny bit of kindness.

All employees are super friendly & extremely helpful! Their office is super clean too. I can't…read moresay enough. They are always asking what they can do to help. I use them for my personal packages but also for my job - we get our business cards & swag through them as well. They are much more than just a shipping place! I also love knowing my packages are safe & secure and can't get stolen off my doorstep!!

Advertises notary services but no notary available. Staff was not particularly friendly or…read moreapologetic about these facts.

Hidden gem! I usually drive by on autopilot, but I needed DHL services and their website gave this…read moreas a local option. No long line, that by itself a total score. Super patient, THANK YOU for all your help!

I've been a customer here since 2016, and for many years everything ran smoothly under the previous…read moreowners, George and Kay. I never had a single issue with them. Since the new owner took over, the level of professionalism and reliability has changed dramatically. My last three visits in November were all problematic. On one morning, the owner arrived about eight minutes late, and another customer was waiting with me. On the other two mornings, I arrived at 9:00 AM (their posted opening time) and the store was still closed at around 9:12 AM. I never saw the owner arrive on those days, and I eventually had to leave because I couldn't wait indefinitely. I have photos documenting these late openings. These late openings were not isolated mistakes. They formed a clear pattern over multiple visits. After failing to pick up my mail during these three visits, I stopped going in person because I could no longer trust that the business would open at its posted hours. Because of these repeated delays, I asked the new owner to confirm a 9 AM pickup time for my remaining mail. I wasn't asking for anything outside their posted business hours. I even gave a wide range of possible days. Despite that, my messages were ignored for two full business days, even though I replied within a couple of hours during their business hours. When I finally received a response, it was a single word "Monday" with no apology, no explanation, and no acknowledgment of the previous delays or missed openings. The communication was consistently cold, minimal, and unprofessional. Update: I went in on 1/26/2026 to pick up my remaining mail. The owner arrived at 8:58 AM, and I was finally able to collect everything. I asked for a one‑month refund because I was unable to access my mailbox on two separate mornings in November. I waited until around 9:10-9:12 AM both times, and the store never opened while I was there. When I requested a refund, the owner responded by saying, "I called you," even though I never spoke with her. Regardless of whether she called, the issue was that I physically showed up during posted business hours and could not access the mailbox I was paying for. The time I lost waiting outside cannot be recovered, and her response showed no understanding of that point. This experience is completely different from the reliable service I received for years under the previous owners. After 8-9 years as a customer, I ultimately decided to cancel my account because the service under the new ownership no longer meets basic expectations. Everything in this review is based on my actual experience, with photos and message timestamps to support it. I also want to note that the current 4.6 rating on Yelp was built over many years by the previous owners, George and Kay, who were consistently reliable and professional. My recent experience reflects the new ownership, not the service that earned those earlier reviews.

The guys working were very sweet and helpful. One of them was as named Johnny and he actually was…read moreeven more helpful because he told me a great tip about my returns because I was bringing them in bags and paying for them on Amazon and he told me that I didn't have to and that was a great help because I'm always worried when I make returns! He had such a great attitude! as I was being helped by him, I had soooo many returns. I had my husband there, and I told him to tape the packages as Johnny was scanning them in and Johnny, told me he could do that and it's okay. He wanted to do everything! The best customer service BY FAR! I have never been treated with such amazing service at any ups store! He deserves a raise because not only was he cordial with me and nice, but even a FedEx worker that came inside to make a delivery, he greeted warmly and respected him and made small talk. He knew him by name and was pleasant with everyone! Thanks Johnny :)

Great experience dropping into this UPS STORE. Their service was friendly and quick to assist…read more There wasn't much of a line so maybe that helped expedite the process. I asked if I could use their tap to seal my package and the guy assisting me provided me peace of mind telling me he'll be able to take care of it for me. Great staff. A/C on the perfect setting. I would come.here again for any UPS business.

I had great service today. Thanks Lauren and the UPS store #6961. Every time I have return…read moreshipments the staff here are friendly, helpful and knowledgeable. Thanks for making my day easier.

Kevin and the rest of the staff are the best! I go in there often to do a mountain of Amazon return…read moreshipments and they're always super friendly and helpful.

Came here to get a LiveScan fingerprint reading for a job and Mena's Mail Place did the trick!…read more They were not busy at all so I was able to get my fingerprinting done in less than 10 minutes for $20... However-- this is not what makes this place awesome. What makes it worth writing about is their selection of merchandise. If you are into statues of Jesus, Egyptian themed artifacts (serious), rhinestone encrusted dogs (still serious), or other various highly desirable gift giving opportunities--then this is the place for you. Never have I seen such a random display of items for sale. The greeting cards have probably been sitting on the shelf for at least a decade--they referenced things like the "El Nino" weather patterns and "The Macarena". The only thing missing was a card that talked about that "new" rapper, Vanilla Ice. Or maybe something about Crystal Pepsi. It was like going to the Smithsonian for pop-culture references of the 90s! As if this wasn't enough to make this place epic, they also had pamphlets giving out information on the bible in both English and Spanish. And wooden birds. And children's barrette's. So when you feel like making your white elephant gift exchange a real hit, come to Mena's Mail Place and pick out something absolutely unforgettable that people will be talking about for the rest of the year.

Very friendly owner. I went in to get fingerprinted and send off some important forms. He worked…read morewith me to figure out the best way to ship my package, did my fingerprinting, and talked with me the whole time. Prices are reasonable, and it's very professional. I would definitely recommend this place.

Thanks to Amazon returns, I've been coming here quite frequently. I kind of feel that because the…read moreAmazon return line is usually longer than the regular line! A few months ago, they finally created a separate line for Amazon returns, which is nice for the occasional time I actually do want to buy something. Staples is not inexpensive, and I could probably find things on Amazon for less, but you pay for the convenience of being to able to actually see what you're buying. I purchased my last few chair mats here, as well as my printer paper, which I usually have delivered so I don't have to carry it or load it into my car. Their text message deals are actually pretty good if you pay attention. The people who work there are nice enough, though one guy swore they didn't make what I was looking for, even though I had bought one there years ago. I simply waited a couple of weeks, and it turns out it was just out of stock.

I visited the store to return an Amazon package and waited in the designated Amazon return line for…read moreapproximately 30 minutes. During that entire time, the return line barely moved while every customer who entered the purchase line was consistently served before those of us waiting to make returns. As both the purchase and return lines continued to grow, I asked the cashier if additional assistance could be called because it was clear that one employee could not keep up with the volume of customers. She informed me that she was the only employee available. While I understand that staffing shortages can happen and I appreciate that she was doing the best she could under the circumstances, the current system is clearly inefficient and unfair. After waiting for 30 minutes with no meaningful progress in the return line, I ultimately had no choice but to leave the store without even being able to return my package. It was extremely frustrating to spend that much time waiting only to walk away without accomplishing the reason I came to the store. Customers who have already been waiting in the Amazon return line should not continually lose priority to newly arriving customers in the purchase line. The current process results in excessive wait times for returns and creates a poor customer experience. I encourage Staples to review how this location manages checkout and Amazon returns. Whether that means scheduling additional staff during busy periods, providing dedicated coverage for Amazon returns when possible, or implementing a fairer queue management system, the current process is not working.

I have been going to this place several years now. Katu and…read moreMelinda have been so helpful. Katu has helped difficult projects look easy and I give this place 5 stars. I am very grateful for all of the help they have given me over the years. Whatever they make they deserve a raise. Peter M Haugo Jn 3:16

Close by - easy to self check packages - takes Amazon returns with ease - offers packaging…read morematerials. Can handle any size project.