STOLEN iPhone and Apple Watch, Empty Box at UPS Store. I bought a new iPhone and Apple Watch online from T-Mobile and had them shipped via UPS to this UPS Store for pickup. The tracking said it arrived, so I went there excited. The employee checked my info, had me sign on the screen, and gave me the package. I noticed the box felt suspiciously light. I opened it right there in the store. It was empty. No phone. No watch. Just crumpled packing material. The box looked tampered with and resealed with cheap clear tape, not proper shipping seals. I told the staff right away. They just shrugged and said they only hand out what they get. They offered no help or action. It's obvious someone along the line - either the UPS driver or a UPS Store employee - stole my devices and tried to cover it up with a sloppy reseal job. This isn't just incompetence; it feels like straight-up theft facilitated by a broken system. Now I'm stuck with: * Back-and-forth talks between T-Mobile (who blames UPS) and UPS (who blames T-Mobile). * Lots of wasted time and frustration. T-Mobile and UPS, this is not okay. Why no better security for expensive shipments? Like tamper-evident packaging or more employee checks? Warning to others: Don't ship phones through T-Mobile and UPS to a pickup spot. Ask for direct delivery to your address with a signature, or buy in a store. This ruined my trust. I'll go elsewhere now. Do better, or lose more customers. read more

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Jose was absolutely wonderful! I was very slow in finding where to send a return label and he was very patient and absolutely kind , while I was still trying to do what I had to do , he was helping other customers wonderfully, he is very hard worker in doing his job! I hope to see him raised up to higher position and good pay!! read more

$3.70 to print two pages of b&w!!!! Literally! That's insane, and they didn't tell me that until after I had to pull out my laptop, connect to my wifi, and email it to them! This is NOT A PRINT SHOP. read more

Just an FYI- I learned today that UPS cannot ship perfumes because they contain alcohol. And they are not permitted to do so. However. I was informed FED X might. read more

Wow excellent customer service here. Taking ownership of problems unique these days. They really went out of their way to help.

Amazing service. Great positive employees . Just had a great experience at the UPS Store! I packed and shipped all our Easter goodies to the East Coast, and everything arrived safely and on time. The staff was super helpful and made the whole process easy and stress-free. Definitely my go-to spot for shipping! read more

Twice they've lost our package after receiving it at their store. Twice they tried to tell me to come back later so they can look for it. Absolutely ridiculous read more

Very rude with me and delayed one of my packages to be returned. I would recommend any other location than this one.

The new staff they have look so confused and lost . They are not friendly and just have a miserable look on there face always. I miss the old staff they were all very friendly. Only nice person is the young Hispanic kid. Please bring back the old staff! I hate coming here. My packages are always misplaced. Do better UPS read more

Don't go to this UPS store. The employees are rude and do not understand the meaning of customers service. We went into the store at 615pm to ship 4 boxes, we were told oh sorry our system is down. The lady there was already starting to pull the security screen closed. The store doesn't close until 630pm. It was quite evident that the two employees there did not want to help us, they were ready to close up. We left and went to UPS on Hamner, excellent service, no complaints whatsoever. read more

This is ridiculous. They are basically stealing from me at this point. It's October and they lost my package in March of this year. They have refused to refund my money, they have refused to pay the insurance claim, they stopped reaching out, and are blaming the system for me not getting my refund. This is a privately owned store, which means I don't have a lot of corporate resource, and I would recommend that you never use this particular location and more importantly, too many own stores. It's a shame that I'm gonna have to go to court in order to get my refund. Bad business, bad business model, poor customer support. read more

Very slow and ridiculous service!! Sluggish in a passive aggressive manner. They are always slower than other UPS stores. read more

Excellent UPS location. Had a few Amazon returns and I was "in and out" with speed. Janet was wonderful and efficient. Will always come here for my returns. read more

I have been coming to this location for several years and the employees are always a pleasure to work with.

This is a great place for mail service. What's cool is if you don't want to have your package delivered via UPS to your door they will drop it off here and you can pick it up here as long as you register with the store. No cost involved! Customer service is always done with a smile and the owner, Spiro, is a really nice guy! I highly recommend this place. read more

Great customer service, the employees are all very kind & extremely helpful. I would definitely recommend this location

Great services, good customer service, love coming to your UPS AT Rancho Cucamonga and Fontana....

I've been doing business here for several years and the employees are very nice and professional. However, with this hot weather, I have gone there and the temperature are in the 90's in there. I feel so bad for the employees working in this hot box and don't understand how the owner could have them working in these conditions. They have a window with no tint and the sun is blaring 100+ heat rays at them.... along with the customers. If things don't change, I will be taking my business to the UPS by COSTCO. I hope others speak up about this. If the owner is reading this... FIX YOUR AIR AND BE CONSIDERATE TOWARDS YOUR EMPLOYEES! This is inhumane read more

Horrible experience! Making a copy of something should be easy, correct? Just print and put on a sheet of paper & make multiple copies. Well for some reason "Marily" managed to erase parts of my copies.. I came in to get my digital document invite to get printed. When I received my invites. I saw that the name was completely gone on every invite. The biggest wording in the whole invite was gone.. now I can only imagine what they do with packages if they cannot get a simple invite correct. read more

The UPS Store - Please join us to celebrate ___________ 10th birthday - Shipping Centers Near Me - Ontario, California

Very rude and unwelcoming. Service people on their cell phones, instead of assisting. They don't advise easy shipping options, with and ugly bothered face they answer questions, assume you should know. NEVER posted reviews on any business but, this place needs to be reviewed, replaced with professionals. read more

Great customer service. So glad this store is close to me. Thank you UPS for your great attention and service

Good UPS location, friendly staff I've had here my mailbox for three or more years never had an issue which they open a little earlier so I could get there before work but other than that great thanks read more

I was happy that they could help me with my printer wasn't working. I needed ink, a never ending battle. However, I was not thrilled to learn that I would Have to pay $3.65 for five sheets of paper black-and-white. Apparently it's $.22 per sheet but they charge you a three dollar fee for using the computer. I don't know why the printer does not have an option just to use the USB directly. I was on the printer for perhaps one single minute. This left me with a bad feeling about the whole experience. read more

Drop off was quick & easy. Sealing cost waved due the kindness brought by the Christmas spirit. Much needed advise to keep receipt for a year. Thanks UPS Store & Crew of Ontario! You're now my neighborhood UPS Store of choice! read more

I called about shred services on a Friday afternoon. The gentleman quoted me their $.99 a pound rate and then advised me that if I went the next day, Saturday, I could save some money as they offered $.50 service (50% off). I made a special Saturday trip into the office to grab my shred & went over only to be told that they adjusted their prices THAT MORNING and would not honor the price I was given the day before. While the price they charged me for the 'discount Saturday' ($.75 a pound/Saturdays) was still better than a neighboring store who wanted $1.99/lb, I was still affronted that they wouldn't honor the $.50 as they had no notification to most of their employees until the day it occurred. (The woman I spoke to said they weren't advised until that morning of the change.) The weekday rate of $.99 also increased to over a $1 but I can't remember what it was increased to.) The store itself seemed to be decent. I like The UPS Stores in general and realize they are franchised. read more

Lazy and unprofessional I've been in business for over 30 years and never dealt with this kind of customer service if you can call it that they would benefit from some more training at this store and I would stay away from this store at all costs. read more

I live in NY. I had a problem with a package and called multiple stores in both NY and California. The only person who gave me the best help was Samantha at this location. She was so very informative and helpful!!!!! I was so pleased to have spoken to her!!! I can't say enough good things about my experience with her! So a very big thank to Samantha from the very grateful lady in NY!!! read more

I've been a customer for about 9 years and they've been great. Never had a problem; always courteous & professional. Even when some really horrible impatient people walk in demanding attention, the UPS Store team always seems to try to help against the barrage of bad attitudes. They SHOULD get a medal for putting up with difficult people who complain because they think they are entitled over everyone else. Great job UPS team! I'll keep my business with you! :) read more

Super convenient location great first time experience ...staff super helpful and kind !

I have to write about an amazing experience that I had here recently. I came in to send off a return. I needed a new box and the employee sized my item and tried to see if my item could fit into the cheaper box first but then gave me the next beat thing. I paid and was given my receipt for the box and the return. He also packed it up my return in the new box for me. It was easy and simple. They were so polite. Thanks for the help. See you next time. read more

Nick, Janet and Samantha were all so helpful and nice. This is the best service I have ever received at a UPS store I almost cried. They understood how important my package was, something so rare for other stores. read more

Worst customer service. Supposed "store manager," Ivory has the worst attitude. I've been here a few times and will never be back. I will be writing a formal complaint to ups corporate to perhaps make a visit to their franchise and see how they are operating under their branding. Be careful who you're rude to young lady..... read more

Don't listen to the negative reviews! The store is owned by a personable man named Spiro who will work with you. They completed my printing within a couple of days and provided an excellent service. I went in to the UPS store to drop off a package and on a limb asked about their pricing for printing. Spiro and his team helped me print several items for my wedding. They provided me with several options for color, card stock, and font. The team responded quickly to emails. I needed the printing done within a several days because my wedding was on a Saturday. They made sure to provide me with the special details I needed to make our day perfect. read more

Went into the UPS store to ship some packages and the girls their helped me out alot. Gave me the best advice on how to package my shipment. Thank you to Lily for helping me out. I will send my family to that UPS store.. read more

Employees were great. But the store has no air conditioner or blinds. It miserable inside. Especially when the store is busy. Cooler outside and to day it's over 100 degrees. read more

They charge $1.00 to put a strip of tape on a package! Not to mention how rude they are. I have taken packages to the main UPS and the post office and did not have to pay for a piece of tape. They certainly do not encourage future business! read more

Very poor customer service. Closes early on the Saturday after thanksgiving, No notice to customers. Holds the mail for not renewing contract, charges late fee - never put a renewal notice out. Have had the box for 4+ years. Will be changing mail service...sad and angry. read more

Hi, First off, let me express that I have been a loyal client of UPS and have always had an amazing experience with this company. It's extremely rare that I have ever had a late package or a problem. Also, I have worked at Amazon.com and collaborated with UPS on many customer needs. Now, I am on the receiving end of a problem. I recently ordered at right after Christmas, at midnight 12/26, and selected 3 Day Select shipping. The original ETA was 12/31 on New Years Eve. While keeping up to date with the tracking information, I saw on 12/28 my package was in Ontario, CA, only 15-20 mins from me in Chino Hills. It was expected to arrive End of Day. However, my package did not arrive. I checked on the status and now my ETA is on Wednesday, 01/2/2019! I called customer service and the lady was rude and attempted talk over me and would not give me her name. I was very nice, and presented the facts. She didn't even know if you all delivered on Saturdays (which you do) or on New Years Eve (which you do, it is a Monday and your 2018 End of Year Season schedule says so) but at some point she just quit talking altogether. I can understand delivering on New Year's Eve even if your driver missed his deliver that day, but to arrive on Wednesday?! What is the point of ordering a gift a week early and paying for 3 Day Select? I want my money back! No WONDER everyone hates the Ontario location. Every person I read who expected to receive their package on Friday End of Day received their stuff a week late! Get it together guys. read more

the best greatest friendliest place ever!!! came in and the personnell are all very helpfull!!they were very attentive to all my needs..thank you guys for everything!! read more

The UPS Store - DELIVERY AND EXPRESS SERVICE!!THANK YOU UPS!! - Shipping Centers Near Me - Ontario, California

This place sucks. They were out of medium boxes so the girl tell me she could give me the small box for the medium box price!!! What sort of nonsense is that? She wouldn't give me the small box price. Avoid this place read more