I had a return label on my phone, I asked if they could print my return label as I have done so by emailing the file to the store many times with no problems. The guy behind the counter said that he won't print my return label even though he has a label printer. He requested that I pay to use their computer to print out the label on regular paper and have it stuck to the package in one of their slips that stick to a box. It is a UPS label and should be honored and printed at any location. The guy said that he knows other locations do that but this one doesn't. The guy tried to continue wasting my time, requesting that I placate him by paying for "computer time" or that I find somewhere else to print THEIR shipping label. Incompetent, annoying, and inconvenient. I waited to be annoyed in the car, so I just said have a great day and walked out before he could waste any more of my time. Please go anywhere else, you throw a stone in this town and your likely to hit a plaza with another UPS location. read more

The UPS Store - Front of store - Shipping Centers Near Me - Newbury Park, California

Store closed abruptly without notice to customers with lock boxes. I have mail I can not access and had a package that was attempted to be delivered here, but doors are locked and owner is gone. Had to pay for shipping a second time to have package delivered to another location and unfortunately the package is in limbo atm. Reached out to cooperate, just like they informed others to do in this same predicament on yelp, and have not received a response or rectification for payment already made through the end of year for lockbox, etc. Things aren't looking good. read more

Always smiling and helpful, especially Grace! They take Amazon returns cheerfully, and package them up. Knowledgeable about UPS shipping as well read more

I would use this UPS more often,m. It's difficult to park; because In and Out crowds the area.

The store is locked up. Packages and mail are being held hostage. Ups corporate needs to step in and open the store so people can get their mail and package. read more

I've been frequenting this store for more than ten years. Over the years I've gone there for their shredding service; postage stamps; notary services; packaging services, faxing and copying services, and often use their outgoing mail slot because USPS picks up there twice daily. They have always been pleasant, friendly and efficient, No complaints here! read more

I arrived to drop off a box of unused UPS envelopes. One of the associates saw me pull up, and proceeded to lock the door. it was 6:28, y'all close at 6:30. They kept pointing and saying closed, the nail salon next door thought I was a crazy person trying to talk to the associates at UPS through the door. I watched them close the gate and make an x with their hand indicating they were closed. Instead of opening the door to talk they kept doing hand signals which I didn't understand. I was once again vocal "HEY I DIDNT USE THESE ENEVLOPES I'M RETURNING THEM". The salon next door locked their door and I had to go and apologize to them being like "I was trying to return boxes". I've worked in retail and warehouses my entire life and the amount of disrespect I felt for trying to do the right thing is ridiculous. I was trying to do a favor for my boss because. I got frustrated because the employees didn't even attempt to talk to me they just wanted to get off of work (which I understand). I'm so sorry but just left the box outside of the main door and peeled the info off of it while waving an empty envelope in my hand. If I could rate this place I'd give it a 0 due to the lack of human interaction and compassion. I've used UPS personally for years but after today, no longer. read more

Terrible experience, one of the older guy was coming off very aggressive and rude. The younger guy was helping me package an item and he was being very nice about it, could he have said I could package myself yes but he went on to do it himself and I truly appreciate it but then an older guy came in and said don't do it next time and just show me so I won't bug them about it and he proceeded to mention something about a "service fee" for packing the box. I had never heard of this fee before especially with a prepaid label. It felt very sketch. I am never returning to this place again just the whole transaction with the older man felt very off read more

Went in to do Amazon return drop-off. Was politely greeted as soon as I walked in (I think he was owner). He happily scanned my code, asked if I wanted a receipt, thanked me & wished me a good day w/ a cheerful friendly smile the whole time. Much better experience than I had @ Westlake location where they tried to nudge me to do self-serve kiosk instead of doing it themselves. I'd definitely come back to Newbury Park location! Thank you for your warm & friendly service. Your smile made my day. :-) read more

This store will over charge you for items and one of the staff members was disrespectful like I was wasting his time. He even said it out his mouth. Unfortunately, he is a manager or someone in a supervisor role. We'll not be going to this store again even though I live close. Consider the UPS store off Moorpark Rd in the Ralphs parking lot. Very helpful staff and cheaper prices than this store for the same service some how. read more

Abruptly closed without notice. Doesn't look good for UPS Corporate. What a pain in the you know what ...!

sent 2 parcels in 2 months at UPS store 2871- both "delivered" -but NOT to my addressee. This apparently is not manager Azam's problem. He advised I must call customer service but he would not give me the phone number (?) so on hold now 25 minutes after 10 minutes answering a garbled recording. In future i will go to the US Post Office... i have never had such crappy service! UPDATE: after hours with customer service it turns out my packages were returned to THIS STORE A MONTH AGO but I received NO NOTICE!!! claims process is a dead end because 1) time lapse is now beyond claim period??? and 2) recept is in the package UPS lost ( in their own store)...just be forewarned..there is no way to get help. Deserves 0 star rating.... read more

After making me wait 5-10 minutes while he was talking on his phone, the person behind the counter was extremely rude when he finally decided to put his phone down. Before I could ask him if I needed to remove the original label from Amazon before affixing the new one, he became incredibly upset that I didn't stick on the Amazon return label myself. I took my package back and went to a much friendlier UPS Store on Moorpark Rd. I will never go back to the UPS Store in Newbury Park. read more

I advise against this store if you value patience, Problem solving, a Positive attitude, AZAM lacks Emotional intelligence as he groans and rolls his eyes as he is easily annoyed with customers asking questions, saying things to me such as " my God!" I was nothing but nice since the moment I walked in and I'm an extremely personable person so when I asked a question twice for my reinsurance he responded with " I don't have to help you". I questioned why he said that to me and he lied straight out saying "I didn't say that" when he's two LOVELY AND COMPLETELY NICE coworkers felt awkward because they knew that he said that. I was the only customer in the store and they heard the whole conversation and even tried helping me. Reading the bad reviews about this place makes me feel terrible for their experiences with this man. With this being said I am a usual Customer at the UPS store of Thousand Oaks on moorepark and Jann's I HIGHLY suggest you take your business there, they are super friendly and make your visit fast and give you a feel good feeling. read more

So delighted with the service I receive at this UPS location. The staff is friendly but most importantly, they know what they're doing. They pack well if you need that, their prices are fair, and they are cheerful and welcoming even if you are just doing a simple drop-off! I wish you all a lovely New Year! January 2024. read more

The UPS Store - Delivery with a smile! - Shipping Centers Near Me - Newbury Park, California

bad service. driver knocked and left quick, didn't wait enough for someone to come out. called to let then know and the service wasnt any bwtter read more

The owner is very rude and condescending. He scolded me when I went to get a return label (honestly I've never had to return something with a QR code). What is even more unfortunate is this owner/operator is representing the UPS brand - this is not the kind of treatment our brand should be associated with. Treating customers like children and chastising them is just bad for brown, telling me "what do you think this is Amazon". No sir, I most certainly did not. I'm just not familiar with the process at the store using a QR Code. I urge other dissatisfied customers not take this owner as an accurate representation of UPS or UPS Stores. read more

Love this store! The owner is great and always so efficient! His employees are professional and provide several shipping options to meet my needs. read more

Terrible customer service and attitude. The employee/manager helped, but more out of obligation rather than wanting to help. He definitely made me feel bad for not knowing what to do, rather than explaining it nicely. It was almost like a "you better not ask me next time" type of remark. Unfortunately this is the only UPS around this area. read more

Worst customer service. Owner was angry and made it seem like the biggest inconvenience to look up a tracking number for me since my phone was broken and I couldn't do it myself. He said it wasn't his business to be doing that for me when I was just asking for some help. I was the only person in the store at the time. He does not know how to treat customers. read more

Owner is extremely rude and condescending. I brought in an item to ship and needed help with packaging it. Owner was a complete jerk and tried to make me feel dumb for expecting a UPS store to be able to help box an item for shipment. He barked at me with a straight face "why would UPS store have boxes, go to lowe's or home depot". I prefer FedEx store because they're cleaner, friendlier, quicker and more professional. But if I ever have to use UPS store I'll drive the extra 15 minutes to another location read more

This place is GARBAGE & I have no idea how it's still in business. READ THE REVIEWS and you'll see we ALL agree that AZIM is the worst human to ever work in customer service. Used profanity with me when I asked him a simple question. AVOID AT ALL COST AND BRING YOUR BUSINESS ANYWHERE BUT HERE! read more

After I read the reviews, I had to see for myself. It's always interesting to me when a business has mostly 5 stars, and then you see the people that leave a 1 star. I'll let you reach your own conclusion. But I found Aziz to be kind and very helpful. I made a mistake, he helped me solve it. I recommend this establishment. read more

This UPS Store is the worst! The owner/manager is a complete a$$! He is rude and obnoxious and has the worst customer service ever. He has no problem yelling at customers if he feels things aren't going his way. He has yelled at me twice about Amazon returns and actually refused to take my Amazon return. I have seen him argue with other customers as well. I would avoid this place for any shipping or printing since they have no idea how to treat customers. He should have his franchise license yanked because he has no idea how to treat people or customers, period read more

Came in today to simply drop off a package that already had a label. I was assisted by a brunette young lady. She was very kind and helpful; while our interaction was brief it certainly brightened up my day and made it a little easier. read more

I love this store!! The owner Azim is kind, patient and helpful!! I have come in with way too many packages and each time the UPS store gets everything sorted and sent out quickly and efficiently! Best UPS out there read more

Great ups store that's very friendly and provides quick service. I drop my Amazon returns here and have never had any issues. They provide tape for sealing packages which is a nice benefit in this economy. The only downside is getting through the in and out parking which can sometimes provide a road block in the parking lot. read more

Worst experience ever. Paid to have a package shipped and insured which the manager(owner) of the store, Azam, asked about the contents which I answered accurately "coins", the package arrived 9 lbs lighter than when it left. The receiver said they received partial shipment and it looked like the package was opened. I tried to file a claim for the missing contents and got sent on a wild goose chase ending in the store not wanting to help or participate wiping its hands clean. Do not trust this business. I'm still trying to get resolution almost 2 months later. read more

The one older guy running the store is just plain rude does not like to do his job to print five pages. He told me his time is expensive and he charged me five dollars for less than one minute service 4 pages printed. Horrible service he also got mad because I was going to pay with my debit card also I never felt so scared at a ups customer service an all I needed was 4 pages printed for my school project he also said he does not like to print stuff so don't go here for printing needs the machine just for decoration read more

Very nice and impeccable customer service. Azam and his staff is so friendly and helpful with my shipping needs. read more

The owner and his son are incredibly kind and always helpful. I drop off a lot of Poshmark packages and have NEVER had an issue. Friendly and quick service! read more

Everyone that works here is always very nice and they have gone above and beyond many times for me!!

I received the upmost top notch customer service from the young adults working on 2/3/24. They went above and beyond to make sure my package was handled and packaged to perfection. I will use this ups for all my shipping needs knowing they take such pride in their work. read more

Extremely rude customer service. First employee told me to step aside, "too green with these things, when I asked for help reprinting label that misprinted at home. Then owner said "I cannot let me show you." He turned computer around after entering my tracing number so I pointed out the option where it said reprint and he refused to click done and then repeatedly yelled at me, and asked me to leave. Woman in back called me horrible for asking him to please try to print by clicking done on screen. I never raised my voice. I simply repeated my request. He told me to call customer service but would not give me the number. "What is wrong with you, are you ok?" was his reply to my asking to please click Done so label would print. He clicked cancel and told me again he could not spit. Finally green employee said "if we can do it we are choosing not to, maybe that will satisfy you" and woman in back scrolling on her cell phone shouted again that what I was asking was horrible and that I should've just printed it at home like I was supposed to. They will gladly accept drop offs but do not go to this place if you need help with you packages. read more

The UPS Store - Shipping Centers Near Me - Newbury Park, California

The owner is warm , friendly and efficient! Store owner opens early during peak holiday times and is always available to help with the fastest and most economical ways to ship! This UPS Store offers outstanding service in Thousand Oaks! read more

Called today because it's listed as a UPS store on google. Looking to see if a package was delivered there by mistake. The guy answering the phone with the thick accent rudely tells me he's a UPS store and not UPS. Uh, okay great. For those of us that don't understand the inner workings of how UPS sets up its franchise locations in relation to its corporate locations, could you give me a number for the nearest shipping location? He answers rudely again, "no, just google it." No shit Sherlock, how do you think I came up with your number? Dumbass. read more

If you enjoy being greeted by a human-shaped storm cloud, look no further than this UPS store. Azim, the owner, takes pride in being on a power trip of rudeness and terrible customer service. Don't even think about asking for help with packaging; Azim's brain short-circuits at the mere suggestion that a UPS store could possibly offer such a service. And heaven forbid you need a label printed, because Azim will make you feel like an idiot for not owning a personal printing press. Save yourself the headache and avoid this place unless you've miraculously packaged your shipment and printed your label on adhesive paper - and even then, brace yourself for disappointment. read more

This man should be out of business. How he conducts business is not how we do things in America. I own a shipping API and went to simply drop off a pre labeled package. I do this for LIVING. Should be a simple drop off with a receipt that they received my package. But no, I was questioned multiple times by the owner. This operation should be SHUT DOWN. I will be forwarding to my contacts at UPS. He is conducting an illegal operation. read more

The owner, Azam and his co workers were very helpful to my wife and son. They are very courteous and kind. Highly recommend

The owner is so friendly, recognizes me every time and in my experience has been super friendly and helpful.